Amazing Customer Service

[Pete Smith N4ZR]

Yesterday I got a phone call from Madeline (spelling?) at Elecraft.  
There was a snafu of some sort in the credit card record for my purchase
of a crystal filter at Dayton, and instead of waiting for me to call,
she tracked me down.  Fantastic!

--

73, Pete N4ZR
Check out the Reverse Beacon Network at
http://reversebeacon.net,
blog at reversebeacon.blogspot.com.
For spots, please go to your favorite
ARC V6 or VE7CC DX cluster node.

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[Bill Clarke]

To make money you must have happy customers and sell solid products.
Elecraft appears to be spot on for both points.

I enjoy my K3 and P3 with various add-ons to suit my needs. When I have
a question - I contact Elecraft and ALWAYS get a prompt and accurate
answer.  Will I buy more Elecraft products? Of course I will. My
decision to stay with Elecraft products is based in part to the quality
and ability of the hardware. The other part is the customer service.

YKI and a couple of others make good rigs - but, you will never get the
super Elecraft style customer service from them.

  Bill W2BLC
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[Millerhill]

Totally agree. I've had a Yaesu radio and customer service is nonexistent. I've owned a K2, K1 and KX1 and just ordered a KX3 and I actually look forward to talking the the folks at Elecraft because it's such a refreshing change from the usual fare of people that know nothing reading from a customer "service" script every time you call. To me it's well worth the price and it's made in the USA. Who could ask for more?

73
Steve
W1SFR




On May 29, 2013, at 2:28 PM, Bill wrote:

> To make money you must have happy customers and sell solid products. Elecraft appears to be spot on for both points.
>
> I enjoy my K3 and P3 with various add-ons to suit my needs. When I have a question - I contact Elecraft and ALWAYS get a prompt and accurate answer.  Will I buy more Elecraft products? Of course I will. My decision to stay with Elecraft products is based in part to the quality and ability of the hardware. The other part is the customer service.
>
> YKI and a couple of others make good rigs - but, you will never get the super Elecraft style customer service from them.
>
> Bill W2BLC
> ______________________________________________________________
> Elecraft mailing list
> Home: http://mailman.qth.net/mailman/listinfo/elecraft
> Help: http://mailman.qth.net/mmfaq.htm
> Post: mailto:[hidden email]
>
> This list hosted by: http://www.qsl.net
> Please help support this email list: http://www.qsl.net/donate.html

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