Amazing service

[Ross Biggar]

I would like to add my comments to the amazing service.
I needed some items which were missing from my 432mhz transverter a telephone call and they were on their way,
and similarly the other day I ordered all the current mods to bring my K3 up to date.
They arrived today about 5 days after ordering and it is a long way to New Zealand.
Thanks to all at Elecraft, and I do need another K3!!

Best wishes
Ross
ZL1WN
______________________________________________________________
Elecraft mailing list
Home: http://mailman.qth.net/mailman/listinfo/elecraft
Help: http://mailman.qth.net/mmfaq.htm
Post: mailto:[hidden email]

This list hosted by: http://www.qsl.net
Please help support this email list: http://www.qsl.net/donate.html

[Jim Brown-10]

I wanna know what other mfr of a $2,000 consumer product has the two
PRINCIPALS of the company almost constantly reading their customers
email and responding to relevant parts of it with meaningful
actions, not platitudes, and no flunkies in the way to act as
filters? Not only that, but also responding to customer comments,
wish lists, feature requests, bug reports, and so on as fast as
their engineering department can pump them out? Even better, design
of the radios were driven by customer input, early designs were
extensively beta tested by top operators, and their comments
incorporated both in the initial product introduction and subsequent
upgrades. And the upgrades WORK.

If you want a taste of reality, check out email lists for Ten Tec,
Yaesu, Icom, or Kenwood products.

73,

Jim Brown K9YC


______________________________________________________________
Elecraft mailing list
Home: http://mailman.qth.net/mailman/listinfo/elecraft
Help: http://mailman.qth.net/mmfaq.htm
Post: mailto:[hidden email]

This list hosted by: http://www.qsl.net
Please help support this email list: http://www.qsl.net/donate.html

[Phil LaMarche-2]

Jim, that couldn't have been said better and thank you for the group.  I've
just had my sub installed  by the factory and it was a great experience with
the emails and requests being handled so quickly.  Elecraft is the best and
getting better day by day because they care!

Phil


Philip LaMarche
LaMarche Enterprises, Inc.
www.instantgourmetspices.com

www.w9dvm.com
800-395-7795 pin 02
727-944-3226
FAX [phone]
NASFT 30210

K3  #1605
W9DVM



-----Original Message-----
From: [hidden email]
[mailto:[hidden email]] On Behalf Of Jim Brown
Sent: Wednesday, March 18, 2009 3:27 AM
To: Elecraft List
Subject: Re: [Elecraft] Amazing service

I wanna know what other mfr of a $2,000 consumer product has the two
PRINCIPALS of the company almost constantly reading their customers email
and responding to relevant parts of it with meaningful actions, not
platitudes, and no flunkies in the way to act as filters? Not only that, but
also responding to customer comments, wish lists, feature requests, bug
reports, and so on as fast as their engineering department can pump them
out? Even better, design of the radios were driven by customer input, early
designs were extensively beta tested by top operators, and their comments
incorporated both in the initial product introduction and subsequent
upgrades. And the upgrades WORK.

If you want a taste of reality, check out email lists for Ten Tec, Yaesu,
Icom, or Kenwood products.

73,

Jim Brown K9YC


______________________________________________________________
Elecraft mailing list
Home: http://mailman.qth.net/mailman/listinfo/elecraft
Help: http://mailman.qth.net/mmfaq.htm
Post: mailto:[hidden email]

This list hosted by: http://www.qsl.net
Please help support this email list: http://www.qsl.net/donate.html

______________________________________________________________
Elecraft mailing list
Home: http://mailman.qth.net/mailman/listinfo/elecraft
Help: http://mailman.qth.net/mmfaq.htm
Post: mailto:[hidden email]

This list hosted by: http://www.qsl.net
Please help support this email list: http://www.qsl.net/donate.html

[N5GE]

On Wed, 18 Mar 2009 00:26:53 -0700, "Jim Brown"
<[hidden email]> wrote:

>I wanna know what other mfr of a $2,000 consumer product has the two
>PRINCIPALS of the company almost constantly reading their customers
>email and responding to relevant parts of it with meaningful
>actions, not platitudes, and no flunkies in the way to act as
>filters? Not only that, but also responding to customer comments,
>wish lists, feature requests, bug reports, and so on as fast as
>their engineering department can pump them out? Even better, design
>of the radios were driven by customer input, early designs were
>extensively beta tested by top operators, and their comments
>incorporated both in the initial product introduction and subsequent
>upgrades. And the upgrades WORK.
>
>If you want a taste of reality, check out email lists for Ten Tec,
>Yaesu, Icom, or Kenwood products.
>
>73,
>
>Jim Brown K9YC
>

Judging from Elecraft's performance as I have witnessed it, we won't
be seeing the Fed bail Elecraft out due to inept management.

Keep up the good work the Old American Way, you guys!

Tom, N5GE

______________________________________________________________
Elecraft mailing list
Home: http://mailman.qth.net/mailman/listinfo/elecraft
Help: http://mailman.qth.net/mmfaq.htm
Post: mailto:[hidden email]

This list hosted by: http://www.qsl.net
Please help support this email list: http://www.qsl.net/donate.html

[M0XDF]

And uses thier own products extensivily
comments on other aspects of the hobby on the reflector
address people like old friends
and makes you feel like you are old friends to them

JUST OUT OF THIS WORLD SERVICE
73 de M0XDF, K3 #174
--
A society grows great when old men plant trees whose shade
they know they shall never sit in. -Greek proverb

On 18 Mar 2009, at 14:21, Radio Amateur N5GE wrote:

>> I wanna know what other mfr of a $2,000 consumer product has the two
>> PRINCIPALS of the company almost constantly reading their customers
>> email and responding to relevant parts of it with meaningful
>> actions, not platitudes, and no flunkies in the way to act as
>> filters? Not only that, but also responding to customer comments,
>> wish lists, feature requests, bug reports, and so on as fast as
>> their engineering department can pump them out? Even better, design
>> of the radios were driven by customer input, early designs were
>> extensively beta tested by top operators, and their comments
>> incorporated both in the initial product introduction and subsequent
>> upgrades. And the upgrades WORK.

______________________________________________________________
Elecraft mailing list
Home: http://mailman.qth.net/mailman/listinfo/elecraft
Help: http://mailman.qth.net/mmfaq.htm
Post: mailto:[hidden email]

This list hosted by: http://www.qsl.net
Please help support this email list: http://www.qsl.net/donate.html