Anyone else having a problem getting a reply from sales?

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Anyone else having a problem getting a reply from sales?

Mark Hampton
Hi all,
        The problem is what the subject is.   I'm trying to sort out something with a order and despite sending 4 E-mails since last Thursday, I am still awaiting a reply.  

I've checked my spam box in case something has gone in there but nothing is there.    Hopefully some one can see this so the issue can be resolved.

Mark
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RE: Anyone else having a problem getting a reply from sales?

Simon Lewis-7
Same here

Simon Lewis
GM4PLM/DL4PLM
http://www.dl4plm.net


-----Original Message-----
From: [hidden email]
[mailto:[hidden email]] On Behalf Of Mark Hampton
Sent: Mittwoch, 3. Oktober 2007 10:22
To: Elecraft list
Subject: [Elecraft] Anyone else having a problem getting a reply from sales?


Hi all,
        The problem is what the subject is.   I'm trying to sort out
something with a order and despite sending 4 E-mails since last Thursday, I
am still awaiting a reply.  

I've checked my spam box in case something has gone in there but nothing is
there.    Hopefully some one can see this so the issue can be resolved.

Mark
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Re: Anyone else having a problem getting a reply from sales?

Eric Swartz - WA6HHQ
Administrator
Simon and Mark,

I just talked to Lisa and she is double checking to make sure she didn't
miss your emails in the flood of spam we receive every day.

Simon,  Lisa did say she thinks she replied to your recent email about
changing an order. Did you receive it?

73, Eric   WA6HHQ
------

Simon Lewis wrote:

> Same here
>
> Simon Lewis
> GM4PLM/DL4PLM
> http://www.dl4plm.net
>
>
> -----Original Message-----
> From: [hidden email]
> [mailto:[hidden email]] On Behalf Of Mark Hampton
> Sent: Mittwoch, 3. Oktober 2007 10:22
> To: Elecraft list
> Subject: [Elecraft] Anyone else having a problem getting a reply from sales?
>
>
> Hi all,
>         The problem is what the subject is.   I'm trying to sort out
> something with a order and despite sending 4 E-mails since last Thursday, I
> am still awaiting a reply.  
>
> I've checked my spam box in case something has gone in there but nothing is
> there.    Hopefully some one can see this so the issue can be resolved.
>
> Mark
>
>  
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Re: Anyone else having a problem getting a reply from sales?

Ian Stirling, G4ICV, AB2GR
On Wednesday 03 October 2007 11:07:43 Eric Swartz - WA6HHQ, Elecraft wrote:

> I just talked to Lisa and she is double checking to make sure she didn't
> miss your emails in the flood of spam we receive every day.

Eric,

  I use a whitelist email filtering method where the default
destination is a spambox and recognized addresses and tags
go to relevant boxes.
  Could you do the same with your existing customer email
addresses and this list members' addresses?
It won't help with a valid email that is new, such as from a
potentially new customer who has not joined the list, but
would make it easy not to miss known email addresses.

Ian, G4ICV, AB2GR, K2 #4962
--
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Re: Anyone else having a problem getting a reply from sales?

Eric Swartz - WA6HHQ
Administrator
We do exactly this for much of our email correspondence, but it is
impossible to put our complete customer email database into it for a
number of reasons. The email addresses change way too often and many
email from several different email addresses for the same person.

The number of 'false positives' from our spam filters that catch
legitimate emails are pretty small. Also, we review the spam folder
daily looking for any of these.

Let's let the spam filter/whitelist thread end for now,  as we do not
want to overload the list with discussions on this topic.

73, Eric  WA6HHQ


Ian Stirling wrote:

> On Wednesday 03 October 2007 11:07:43 Eric Swartz - WA6HHQ, Elecraft wrote:
>
>  
>> I just talked to Lisa and she is double checking to make sure she didn't
>> miss your emails in the flood of spam we receive every day.
>>    
>
> Eric,
>
>   I use a whitelist email filtering method where the default
> destination is a spambox and recognized addresses and tags
> go to relevant boxes.
>   Could you do the same with your existing customer email
> addresses and this list members' addresses?
> It won't help with a valid email that is new, such as from a
> potentially new customer who has not joined the list, but
> would make it easy not to miss known email addresses.
>
>  
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Re: Anyone else having a problem getting a reply from sales?

Mark Hampton
In reply to this post by Eric Swartz - WA6HHQ
Just a follow-up to the original message to say that everything has now been
sorted.    With the amount of e-mails you must receive each day, including
spam to sort through, I appreciate getting it sorted as quick as possible.

I know this looks like I'm addressing Eric, Wayne, Lisa etc, but I thought
I'd let the whole list know that I'm happy with the speedy resolution and
good customer service.

Thanks, Mark M5MDH

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