Biz practices

[Elecraft mailing list]

I’d like to add my 2 cents.

Last year I was fortunate to call and arrange a visit to Elecraft.  The Elecraft Team welcomed me and Cody of Elecraft gave me a 1 hr tour where I got to meet nearly every Team member and was able to speak with each of them 1 on 1.

Every person took an avid interest in me and the Elecraft rigs I owned and offered to help me with any questions not only while I was there but also encouraged me to call them when I got back home.

I can tell you from 44 yrs experience in electronic manufacturing that Elecraft is a precise, transparent, well run and personable company that takes a genuine interest in their customers.  They made me feel not just like a customer but like a Team member.  They are as we say “good people.”

No company is perfect but from my personal experience with Elecraft in previous pre and post sales and technical support contacts they are the BEST.  

The time and personal attention they showed me just further reinforced the great Elecraft Customer Experience we all get when we turn on 1 of their rigs.

If you ever have a chance to meet up with any of them please do so and then send the company some pizzas as a thank you for being Elecraft, a company who makes us feel like a member of the Team.

73
Al
W1NGA


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[Gary Smith-2]

Just my 2 pence though nobody asked for
it, Elecraft is one of very few companies
that define the word integrity, another
such company is HI-Z antennas who also
goes overboard to be helpful in whatsoever
is needed. I know there are other
deserving companies out there, but these
two are to me in the ham world, at the
pinnacle of integrity and respecting the
customer's needs and point of view.

All electronic pieces of equipment are
subject to breakdown, especially those
dealing with RF. Elecraft gets the repair
work done correctly, as fast as is
possible and they are more than reasonable
in their billing. Add that their tech help
is stellar and you have a quality
operation.

With quality and service such as this,
I'll be happily using their products till
the end of my days.

I'm just sayin'

73 to all,

Gary
KA1J
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