ELECRAFT DOES IT RIGHT
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My experience with many, many other companies:
-The more they grow, the more problems the customers have. -The more produces they have to sell the less attention is paid to the ones they have had in the past. Until the decision is made to NO LONGER SUPPORT. -Up grades ALWAYS cost more than the original parts had they been put in the original product. -When you have a true simple question because of clarity. How do you call, how long do you wait on the phone, and can you understand them when they speak to you. -In the last 3 weeks if have contacted a large computer company for software problems and when it was over “3 hours later” I was worse off and had to figure it out my self. I have asked the tech at the company to call me on the matter and never received a return call. At least 4 times and 3 different tecks. -The farther over seas the company is the more problems the customer has. -Beta testing is done by the customer who buys the product not the a selected group before it is made available to the public. When a problem is found it is covered up and not solved--unless you send it back to a factory and it may or may not get repaired. -How many companies really read and respond to problems written in their forms on their web sites. By respond I mean fix the problem or offer a solution free of charge. TO ALL WHO READ THIS POST: ELECRAFT DOES NOT DO THE THINGS THAT OTHER COMPANIES DO. THEY ARE TRYING VERY HARD TO MAKE IT A POSITIVE EXPERIENCE AND THE DO HAVE THE CUSTOMER AND SERVICE OF THEIR PRODUCTS IN MIND. I HAVE BEEN WATCHING THIS COMPANY FOR ABOUT 2 YEARS AND THEY DO CARE. I WAS NOT ASKED TO WRITE THIS POST BUT FELT DUTY BOUND TO DO SO! SO I SAY, HANG IN THERE WITH ELECRAFT AND YOU WILL BE VERY HAPPY WITH THE PRODUCTS AND THE SERVICE. WB8IDY BRIAN MCINERNEY [hidden email] CF 989-859-9374 -- Brian McInerney WB8IDY ______________________________________________________________ Elecraft mailing list Home: http://mailman.qth.net/mailman/listinfo/elecraft Help: http://mailman.qth.net/mmfaq.htm Post: mailto:[hidden email] This list hosted by: http://www.qsl.net Please help support this email list: http://www.qsl.net/donate.html |
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Elecraft is overseas for me, 6000 some miles distant and their service is
superb! Living in California, I sure would lust for a Porsche. 73 Doug EI2CN A humble Polo driver -----Original Message----- From: [hidden email] [mailto:[hidden email]] On Behalf Of Brian McInerney Sent: 09 June 2011 14:35 To: [hidden email] Subject: [Elecraft] ELECRAFT DOES IT RIGHT My experience with many, many other companies: -The more they grow, the more problems the customers have. -The more produces they have to sell the less attention is paid to the ones they have had in the past. Until the decision is made to NO LONGER SUPPORT. -Up grades ALWAYS cost more than the original parts had they been put in the original product. -When you have a true simple question because of clarity. How do you call, how long do you wait on the phone, and can you understand them when they speak to you. -In the last 3 weeks if have contacted a large computer company for software problems and when it was over "3 hours later" I was worse off and had to figure it out my self. I have asked the tech at the company to call me on the matter and never received a return call. At least 4 times and 3 different tecks. -The farther over seas the company is the more problems the customer has. -Beta testing is done by the customer who buys the product not the a selected group before it is made available to the public. When a problem is found it is covered up and not solved--unless you send it back to a factory and it may or may not get repaired. -How many companies really read and respond to problems written in their forms on their web sites. By respond I mean fix the problem or offer a solution free of charge. TO ALL WHO READ THIS POST: ELECRAFT DOES NOT DO THE THINGS THAT OTHER COMPANIES DO. THEY ARE TRYING VERY HARD TO MAKE IT A POSITIVE EXPERIENCE AND THE DO HAVE THE CUSTOMER AND SERVICE OF THEIR PRODUCTS IN MIND. I HAVE BEEN WATCHING THIS COMPANY FOR ABOUT 2 YEARS AND THEY DO CARE. I WAS NOT ASKED TO WRITE THIS POST BUT FELT DUTY BOUND TO DO SO! SO I SAY, HANG IN THERE WITH ELECRAFT AND YOU WILL BE VERY HAPPY WITH THE PRODUCTS AND THE SERVICE. WB8IDY BRIAN MCINERNEY [hidden email] CF 989-859-9374 -- Brian McInerney WB8IDY ______________________________________________________________ Elecraft mailing list Home: http://mailman.qth.net/mailman/listinfo/elecraft Help: http://mailman.qth.net/mmfaq.htm Post: mailto:[hidden email] This list hosted by: http://www.qsl.net Please help support this email list: http://www.qsl.net/donate.html ______________________________________________________________ Elecraft mailing list Home: http://mailman.qth.net/mailman/listinfo/elecraft Help: http://mailman.qth.net/mmfaq.htm Post: mailto:[hidden email] This list hosted by: http://www.qsl.net Please help support this email list: http://www.qsl.net/donate.html |
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In reply to this post by Brian McInerney
Interesting ON-TOPIC article from msn.com (what many of us have as
our browser home page): Under "Jobs that deserve a second look" is a link to "4 jobs everyone should work at some point". ( They are: 1. Server (waiter/waitress) 2. Retail Clerk 3. Customer Service 3. Manual Labor e.g. walk a mile in their shoes! 73, Ed - KL7UW, WD2XSH/45 ====================================== BP40IQ 500 KHz - 10-GHz www.kl7uw.com EME: 50-1.1kw?, 144-1.4kw, 432-100w, 1296-60w*, 3400-? DUBUS Magazine USA Rep [hidden email] ====================================== ______________________________________________________________ Elecraft mailing list Home: http://mailman.qth.net/mailman/listinfo/elecraft Help: http://mailman.qth.net/mmfaq.htm Post: mailto:[hidden email] This list hosted by: http://www.qsl.net Please help support this email list: http://www.qsl.net/donate.html |
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