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Elecraft Customer Service - Outstanding

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Elecraft Customer Service - Outstanding

I have a fair amount of Elecraft gear all of it purchased on the used market.
The customer service I have received from Elecraft has been outstanding.
They don’t seem to care where I got their gear, they just want it to work as designed.
I plan to buy a K-4 from them directly when it becomes available because I know it will be supported in a most excellent manner.
Kim - K7IM
K-3, P-3, KAT-500, KPA-500, KX-3

Sent from my iPad
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Hisashi T Fujinaka

Re: Elecraft Customer Service - Outstanding

I'm on the they're very good, but not everything goes right list.

My KPA1500 died (I think they had a bad run on capacitors because others
have reported the same thing to me via email) and I emailed the list
here on a Sunday. Eric immediately asked for logs to be sent to support.

Now I've had odd email problems with Elecraft in the past. At the very
least I've never seen a firmware update email so I called Elecraft in
the middle of Monday when I didn't see a reply. What I got was a call
back late in the day where the support person (I can't remember who) was
reading me the riot act about not responding immediately to "the CEO".
Soon afterwards, the support person found my email in their spam folder.

It turned out OK, but I'm still uncertain why they had me try a
different cable, then take the cover off and measure voltages. I'm
perfectly capable, but the KPA1500 isn't a kit.

In the end my amp works fine. UPS was really inexpensive for shipping.
The only odd part was the interaction with support, and how long it took
to debug before they asked me to ship it down. I'm happy with Elecraft,
but the interaction with support was a little odd.

On Thu, 23 May 2019, Michael K Bottles via Elecraft wrote:

> I have a fair amount of Elecraft gear all of it purchased on the used market.
> The customer service I have received from Elecraft has been outstanding.
> They don?t seem to care where I got their gear, they just want it to work as designed.
> I plan to buy a K-4 from them directly when it becomes available because I know it will be supported in a most excellent manner.
> Kim - K7IM
> K-3, P-3, KAT-500, KPA-500, KX-3
>
> Sent from my iPad
> ______________________________________________________________
> Elecraft mailing list
> Home: http://mailman.qth.net/mailman/listinfo/elecraft
> Help: http://mailman.qth.net/mmfaq.htm
> Post: mailto:[hidden email]
>
> This list hosted by: http://www.qsl.net
> Please help support this email list: http://www.qsl.net/donate.html

--
Hisashi T Fujinaka - [hidden email]
BSEE + BSChem + BAEnglish + MSCS + $2.50 = coffee
______________________________________________________________
Elecraft mailing list
Home: http://mailman.qth.net/mailman/listinfo/elecraft
Help: http://mailman.qth.net/mmfaq.htm
Post: mailto:[hidden email]

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Hisashi T Fujinaka

Re: Elecraft Customer Service - Outstanding

Oh, one thing I forgot, I did send an email to Eric and Wayne about my
odd interactions and I got no reply.

On Fri, 24 May 2019, Hisashi T Fujinaka wrote:

> I'm on the they're very good, but not everything goes right list.
>
> My KPA1500 died (I think they had a bad run on capacitors because others
> have reported the same thing to me via email) and I emailed the list
> here on a Sunday. Eric immediately asked for logs to be sent to support.
>
> Now I've had odd email problems with Elecraft in the past. At the very
> least I've never seen a firmware update email so I called Elecraft in
> the middle of Monday when I didn't see a reply. What I got was a call
> back late in the day where the support person (I can't remember who) was
> reading me the riot act about not responding immediately to "the CEO".
> Soon afterwards, the support person found my email in their spam folder.
>
> It turned out OK, but I'm still uncertain why they had me try a
> different cable, then take the cover off and measure voltages. I'm
> perfectly capable, but the KPA1500 isn't a kit.
>
> In the end my amp works fine. UPS was really inexpensive for shipping.
> The only odd part was the interaction with support, and how long it took
> to debug before they asked me to ship it down. I'm happy with Elecraft,
> but the interaction with support was a little odd.
>
> On Thu, 23 May 2019, Michael K Bottles via Elecraft wrote:
>
>> I have a fair amount of Elecraft gear all of it purchased on the used
>> market. The customer service I have received from Elecraft has been
>> outstanding.
>> They don?t seem to care where I got their gear, they just want it to work
>> as designed.
>> I plan to buy a K-4 from them directly when it becomes available because I
>> know it will be supported in a most excellent manner.
>> Kim - K7IM
>> K-3, P-3, KAT-500, KPA-500, KX-3
>>
>> Sent from my iPad
>> ______________________________________________________________
>> Elecraft mailing list
>> Home: http://mailman.qth.net/mailman/listinfo/elecraft
>> Help: http://mailman.qth.net/mmfaq.htm
>> Post: mailto:[hidden email]
>>
>> This list hosted by: http://www.qsl.net
>> Please help support this email list: http://www.qsl.net/donate.html
>
>

Grant Youngman-2

Re: Elecraft Customer Service - Outstanding

Since on at least one occasion your unanswered email was discovered in Elecraft’s spam folder, it’s possible your email domain is being flagged for some reason by whatever mail host/service/application is being used at Elecraft.

Grant NQ5T
K3 #2091 KX3 #8342

> On May 24, 2019, at 3:46 PM, Hisashi T Fujinaka <[hidden email]> wrote:
>
> Oh, one thing I forgot, I did send an email to Eric and Wayne about my
> odd interactions and I got no reply.
>

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wayne burdick

Re: Elecraft Customer Service - Outstanding

Administrator

In reply to this post by Hisashi T Fujinaka

Apologies if I missed that one. Please re-send.

tnx
Wayne
N6KR

> On May 24, 2019, at 12:46 PM, Hisashi T Fujinaka <[hidden email]> wrote:
>
> Oh, one thing I forgot, I did send an email to Eric and Wayne about my
> odd interactions and I got no reply.
>
> On Fri, 24 May 2019, Hisashi T Fujinaka wrote:
>
>> I'm on the they're very good, but not everything goes right list.
>>
>> My KPA1500 died (I think they had a bad run on capacitors because others
>> have reported the same thing to me via email) and I emailed the list
>> here on a Sunday. Eric immediately asked for logs to be sent to support.
>>
>> Now I've had odd email problems with Elecraft in the past. At the very
>> least I've never seen a firmware update email so I called Elecraft in
>> the middle of Monday when I didn't see a reply. What I got was a call
>> back late in the day where the support person (I can't remember who) was
>> reading me the riot act about not responding immediately to "the CEO".
>> Soon afterwards, the support person found my email in their spam folder.
>>
>> It turned out OK, but I'm still uncertain why they had me try a
>> different cable, then take the cover off and measure voltages. I'm
>> perfectly capable, but the KPA1500 isn't a kit.
>>
>> In the end my amp works fine. UPS was really inexpensive for shipping.
>> The only odd part was the interaction with support, and how long it took
>> to debug before they asked me to ship it down. I'm happy with Elecraft,
>> but the interaction with support was a little odd.
>>
>> On Thu, 23 May 2019, Michael K Bottles via Elecraft wrote:
>>
>>> I have a fair amount of Elecraft gear all of it purchased on the used market. The customer service I have received from Elecraft has been outstanding.
>>> They don?t seem to care where I got their gear, they just want it to work as designed.
>>> I plan to buy a K-4 from them directly when it becomes available because I know it will be supported in a most excellent manner.
>>> Kim - K7IM
>>> K-3, P-3, KAT-500, KPA-500, KX-3
>>> Sent from my iPad
>>> ______________________________________________________________
>>> Elecraft mailing list
>>> Home: http://mailman.qth.net/mailman/listinfo/elecraft
>>> Help: http://mailman.qth.net/mmfaq.htm
>>> Post: mailto:[hidden email]
>>> This list hosted by: http://www.qsl.net
>>> Please help support this email list: http://www.qsl.net/donate.html
>>
>>
>
> --
> Hisashi T Fujinaka - [hidden email]
> BSEE + BSChem + BAEnglish + MSCS + $2.50 = coffee
> ______________________________________________________________
> Elecraft mailing list
> Home: http://mailman.qth.net/mailman/listinfo/elecraft
> Help: http://mailman.qth.net/mmfaq.htm
> Post: mailto:[hidden email]
>
> This list hosted by: http://www.qsl.net
> Please help support this email list: http://www.qsl.net/donate.html

______________________________________________________________
Elecraft mailing list
Home: http://mailman.qth.net/mailman/listinfo/elecraft
Help: http://mailman.qth.net/mmfaq.htm
Post: mailto:[hidden email]

This list hosted by: http://www.qsl.net
Please help support this email list: http://www.qsl.net/donate.html