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Elecraft K3 Utility problem

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Kenneth Christiansen

Elecraft K3 Utility problem

Hi to the group

I was helping a friend get on PSK31 and discovered I have a problem with the Elecraft K3 Utility program revision 1.15.8.18, my K3s sn 10329 and my HP 64 bit laptop running the latest updates of Windows 10 Home.

Everything works OK until I click PSK 31 or RTTY and Options. If i put a number in "Idle timeout milliseconds:" and hit ENTER or click Close I get the following error and the programs quits.

" Elecraft K3 Utility
Elecraft K3 Utility has stopped working
A problem caused the program to stop working correctly.
Windows will close the program and notify you if a solution is available.
Close the program"

The above results also happen with my ASUS laptop with all the same software.

Is anyone else having the same trouble? Can anyone else recommend how I should report this to Elecraft.

Thanks

The K3s did a great job for me when I played in the 160 meter contest this week end. I was impressed at how well the receiver worked under bad local conditions.

73

Ken W0CZ w0cz at i29 dot net

Sent from my iPad
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Jim Sheldon

Re: Elecraft K3 Utility problem

First, I just tried this (never used it before) and have the same
problem here under Windows 7 Professional 32 bit on an HP 6300 running
an Intel Core i5 quad core processor, 16 gig of ram. It came loaded
with the 32 bit version of Win7 Pro and I made the mistake of loading
all my programs on it. Now I can't switch to the 64 bit version of Win
7 or upgrade to the 64 bit Windows 10 without losing all the loaded
programs and having to reload everything.

You have already informed Elecraft of this problem by posting here. The
person who writes the code for the Utility monitors this list though you
could also call Elecraft Tech Support (see their website for the phone#)
and let them know as well.

Jim - W0EB

------ Original Message ------
From: "Kenneth Christiansen" <[hidden email]>
To: "[hidden email]" <[hidden email]>
Sent: 12/7/2015 6:05:04 AM
Subject: [Elecraft] Elecraft K3 Utility problem

>Hi to the group
>
>I was helping a friend get on PSK31 and discovered I have a problem
>with the Elecraft K3 Utility program revision 1.15.8.18, my K3s sn
>10329 and my HP 64 bit laptop running the latest updates of Windows 10
>Home.
>
>Everything works OK until I click PSK 31 or RTTY and Options. If i put
>a number in "Idle timeout milliseconds:" and hit ENTER or click Close I
>get the following error and the programs quits.
>
>" Elecraft K3 Utility
>Elecraft K3 Utility has stopped working
>A problem caused the program to stop working correctly.
>Windows will close the program and notify you if a solution is
>available.
>Close the program"
>
>The above results also happen with my ASUS laptop with all the same
>software.
>
>Is anyone else having the same trouble? Can anyone else recommend how I
>should report this to Elecraft.
>
>
>

---
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Mike Reublin NF4L

Re: Elecraft K3 Utility problem

In reply to this post by Kenneth Christiansen

Ken -

I can duplicate your problem on my Win10 Pro setup. Elecraft support is [hidden email].

73, Mike NF4L

> On Dec 7, 2015, at 9:05 AM, Kenneth Christiansen <[hidden email]> wrote:
>
> Hi to the group
>
> I was helping a friend get on PSK31 and discovered I have a problem with the Elecraft K3 Utility program revision 1.15.8.18, my K3s sn 10329 and my HP 64 bit laptop running the latest updates of Windows 10 Home.
>
> Everything works OK until I click PSK 31 or RTTY and Options. If i put a number in "Idle timeout milliseconds:" and hit ENTER or click Close I get the following error and the programs quits.
>
> " Elecraft K3 Utility
> Elecraft K3 Utility has stopped working
> A problem caused the program to stop working correctly.
> Windows will close the program and notify you if a solution is available.
> Close the program"
>
> The above results also happen with my ASUS laptop with all the same software.
>
> Is anyone else having the same trouble? Can anyone else recommend how I should report this to Elecraft.
>
>
> Thanks
>
> The K3s did a great job for me when I played in the 160 meter contest this week end. I was impressed at how well the receiver worked under bad local conditions.
>
> 73
>
> Ken W0CZ w0cz at i29 dot net
>
> Sent from my iPad
> ______________________________________________________________
> Elecraft mailing list
> Home: http://mailman.qth.net/mailman/listinfo/elecraft
> Help: http://mailman.qth.net/mmfaq.htm
> Post: mailto:[hidden email]
>
> This list hosted by: http://www.qsl.net
> Please help support this email list: http://www.qsl.net/donate.html
> Message delivered to [hidden email]

Dick Dievendorff-4

Re: Elecraft K3 Utility problem

I'm looking into it now.

Dick, K6KR

-----Original Message-----
From: Elecraft [mailto:[hidden email]] On Behalf Of Mike
Reublin NF4L
Sent: Monday, December 7, 2015 07:06
To: Kenneth A. Christiansen <[hidden email]>
Cc: Elecraft List <[hidden email]>
Subject: Re: [Elecraft] Elecraft K3 Utility problem

Ken -

I can duplicate your problem on my Win10 Pro setup. Elecraft support is
[hidden email].

73, Mike NF4L

> On Dec 7, 2015, at 9:05 AM, Kenneth Christiansen <[hidden email]> wrote:
>
> Hi to the group
>
> I was helping a friend get on PSK31 and discovered I have a problem with
the Elecraft K3 Utility program revision 1.15.8.18, my K3s sn 10329 and my
HP 64 bit laptop running the latest updates of Windows 10 Home.
>
> Everything works OK until I click PSK 31 or RTTY and Options. If i put a
number in "Idle timeout milliseconds:" and hit ENTER or click Close I get
the following error and the programs quits.
>
> " Elecraft K3 Utility
> Elecraft K3 Utility has stopped working A problem caused the program
> to stop working correctly.
> Windows will close the program and notify you if a solution is available.
> Close the program"
>
> The above results also happen with my ASUS laptop with all the same
software.
>
> Is anyone else having the same trouble? Can anyone else recommend how I
should report this to Elecraft.
>
>
> Thanks
>
> The K3s did a great job for me when I played in the 160 meter contest this
week end. I was impressed at how well the receiver worked under bad local
conditions.

>
> 73
>
> Ken W0CZ w0cz at i29 dot net
>
> Sent from my iPad
> ______________________________________________________________
> Elecraft mailing list
> Home: http://mailman.qth.net/mailman/listinfo/elecraft
> Help: http://mailman.qth.net/mmfaq.htm
> Post: mailto:[hidden email]
>
> This list hosted by: http://www.qsl.net Please help support this email
> list: http://www.qsl.net/donate.html Message delivered to
> [hidden email]

______________________________________________________________
Elecraft mailing list
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Help: http://mailman.qth.net/mmfaq.htm
Post: mailto:[hidden email]

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Kenneth Christiansen

Re: Elecraft K3 Utility problem

Thanks Dick

I sure do appreciate your help.

73

Ken W0CZ w0cz at i29 dot net

Sent from my iPad

> On Dec 7, 2015, at 9:11 AM, Dick Dievendorff <[hidden email]> wrote:
>
> I'm looking into it now.
>
> Dick, K6KR
>
>
> -----Original Message-----
> From: Elecraft [mailto:[hidden email]] On Behalf Of Mike
> Reublin NF4L
> Sent: Monday, December 7, 2015 07:06
> To: Kenneth A. Christiansen <[hidden email]>
> Cc: Elecraft List <[hidden email]>
> Subject: Re: [Elecraft] Elecraft K3 Utility problem
>
> Ken -
>
> I can duplicate your problem on my Win10 Pro setup. Elecraft support is
> [hidden email].
>
> 73, Mike NF4L
>
>
>> On Dec 7, 2015, at 9:05 AM, Kenneth Christiansen <[hidden email]> wrote:
>>
>> Hi to the group
>>
>> I was helping a friend get on PSK31 and discovered I have a problem with
> the Elecraft K3 Utility program revision 1.15.8.18, my K3s sn 10329 and my
> HP 64 bit laptop running the latest updates of Windows 10 Home.
>>
>> Everything works OK until I click PSK 31 or RTTY and Options. If i put a
> number in "Idle timeout milliseconds:" and hit ENTER or click Close I get
> the following error and the programs quits.
>>
>> " Elecraft K3 Utility
>> Elecraft K3 Utility has stopped working A problem caused the program
>> to stop working correctly.
>> Windows will close the program and notify you if a solution is available.
>> Close the program"
>>
>> The above results also happen with my ASUS laptop with all the same
> software.
>>
>> Is anyone else having the same trouble? Can anyone else recommend how I
> should report this to Elecraft.
>>
>>
>> Thanks
>>
>> The K3s did a great job for me when I played in the 160 meter contest this
> week end. I was impressed at how well the receiver worked under bad local
> conditions.
>>
>> 73
>>
>> Ken W0CZ w0cz at i29 dot net
>>
>> Sent from my iPad
>> ______________________________________________________________
>> Elecraft mailing list
>> Home: http://mailman.qth.net/mailman/listinfo/elecraft
>> Help: http://mailman.qth.net/mmfaq.htm
>> Post: mailto:[hidden email]
>>
>> This list hosted by: http://www.qsl.net Please help support this email
>> list: http://www.qsl.net/donate.html Message delivered to
>> [hidden email]
>
> ______________________________________________________________
> Elecraft mailing list
> Home: http://mailman.qth.net/mailman/listinfo/elecraft
> Help: http://mailman.qth.net/mmfaq.htm
> Post: mailto:[hidden email]
>
> This list hosted by: http://www.qsl.net
> Please help support this email list: http://www.qsl.net/donate.html Message
> delivered to [hidden email]
>
> ______________________________________________________________
> Elecraft mailing list
> Home: http://mailman.qth.net/mailman/listinfo/elecraft
> Help: http://mailman.qth.net/mmfaq.htm
> Post: mailto:[hidden email]
>
> This list hosted by: http://www.qsl.net
> Please help support this email list: http://www.qsl.net/donate.html
> Message delivered to [hidden email]
>

Mike Reublin NF4L

Re: Elecraft K3 Utility problem

In reply to this post by Dick Dievendorff-4

OK, it's way too early to be at work.

73, Mike NF4L

> On Dec 7, 2015, at 10:11 AM, Dick Dievendorff <[hidden email]> wrote:
>
> I'm looking into it now.
>
> Dick, K6KR
>
>
> -----Original Message-----
> From: Elecraft [mailto:[hidden email]] On Behalf Of Mike
> Reublin NF4L
> Sent: Monday, December 7, 2015 07:06
> To: Kenneth A. Christiansen <[hidden email]>
> Cc: Elecraft List <[hidden email]>
> Subject: Re: [Elecraft] Elecraft K3 Utility problem
>
> Ken -
>
> I can duplicate your problem on my Win10 Pro setup. Elecraft support is
> [hidden email].
>
> 73, Mike NF4L
>
>
>> On Dec 7, 2015, at 9:05 AM, Kenneth Christiansen <[hidden email]> wrote:
>>
>> Hi to the group
>>
>> I was helping a friend get on PSK31 and discovered I have a problem with
> the Elecraft K3 Utility program revision 1.15.8.18, my K3s sn 10329 and my
> HP 64 bit laptop running the latest updates of Windows 10 Home.
>>
>> Everything works OK until I click PSK 31 or RTTY and Options. If i put a
> number in "Idle timeout milliseconds:" and hit ENTER or click Close I get
> the following error and the programs quits.
>>
>> " Elecraft K3 Utility
>> Elecraft K3 Utility has stopped working A problem caused the program
>> to stop working correctly.
>> Windows will close the program and notify you if a solution is available.
>> Close the program"
>>
>> The above results also happen with my ASUS laptop with all the same
> software.
>>
>> Is anyone else having the same trouble? Can anyone else recommend how I
> should report this to Elecraft.
>>
>>
>> Thanks
>>
>> The K3s did a great job for me when I played in the 160 meter contest this
> week end. I was impressed at how well the receiver worked under bad local
> conditions.
>>
>> 73
>>
>> Ken W0CZ w0cz at i29 dot net
>>
>> Sent from my iPad
>> ______________________________________________________________
>> Elecraft mailing list
>> Home: http://mailman.qth.net/mailman/listinfo/elecraft
>> Help: http://mailman.qth.net/mmfaq.htm
>> Post: mailto:[hidden email]
>>
>> This list hosted by: http://www.qsl.net Please help support this email
>> list: http://www.qsl.net/donate.html Message delivered to
>> [hidden email]
>
> ______________________________________________________________
> Elecraft mailing list
> Home: http://mailman.qth.net/mailman/listinfo/elecraft
> Help: http://mailman.qth.net/mmfaq.htm
> Post: mailto:[hidden email]
>
> This list hosted by: http://www.qsl.net
> Please help support this email list: http://www.qsl.net/donate.html Message
> delivered to [hidden email]
>

Jack Brindle-2

Re: Elecraft K3 Utility problem

Dick is an early riser - even more amazing since it is still dark where he lives, and will be for a bit longer.

He already has a new version in limited testing this morning, literally minutes after the problem was reported.
If all goes well, it will see wide testing followed by release within a few days.

Not to toot our own horn, but outstanding job, sir!

Jack, W6FB

> On Dec 7, 2015, at 7:33 AM, Mike Reublin NF4L <[hidden email]> wrote:
>
> OK, it's way too early to be at work.
>
> 73, Mike NF4L
>
>
>> On Dec 7, 2015, at 10:11 AM, Dick Dievendorff <[hidden email]> wrote:
>>
>> I'm looking into it now.
>>
>> Dick, K6KR
>>
>>
>> -----Original Message-----
>> From: Elecraft [mailto:[hidden email]] On Behalf Of Mike
>> Reublin NF4L
>> Sent: Monday, December 7, 2015 07:06
>> To: Kenneth A. Christiansen <[hidden email]>
>> Cc: Elecraft List <[hidden email]>
>> Subject: Re: [Elecraft] Elecraft K3 Utility problem
>>
>> Ken -
>>
>> I can duplicate your problem on my Win10 Pro setup. Elecraft support is
>> [hidden email].
>>
>> 73, Mike NF4L
>>
>>
>>> On Dec 7, 2015, at 9:05 AM, Kenneth Christiansen <[hidden email]> wrote:
>>>
>>> Hi to the group
>>>
>>> I was helping a friend get on PSK31 and discovered I have a problem with
>> the Elecraft K3 Utility program revision 1.15.8.18, my K3s sn 10329 and my
>> HP 64 bit laptop running the latest updates of Windows 10 Home.
>>>
>>> Everything works OK until I click PSK 31 or RTTY and Options. If i put a
>> number in "Idle timeout milliseconds:" and hit ENTER or click Close I get
>> the following error and the programs quits.
>>>
>>> " Elecraft K3 Utility
>>> Elecraft K3 Utility has stopped working A problem caused the program
>>> to stop working correctly.
>>> Windows will close the program and notify you if a solution is available.
>>> Close the program"
>>>
>>> The above results also happen with my ASUS laptop with all the same
>> software.
>>>
>>> Is anyone else having the same trouble? Can anyone else recommend how I
>> should report this to Elecraft.
>>>
>>>
>>> Thanks
>>>
>>> The K3s did a great job for me when I played in the 160 meter contest this
>> week end. I was impressed at how well the receiver worked under bad local
>> conditions.
>>>
>>> 73
>>>
>>> Ken W0CZ w0cz at i29 dot net
>>>
>>> Sent from my iPad
>>> ______________________________________________________________
>>> Elecraft mailing list
>>> Home: http://mailman.qth.net/mailman/listinfo/elecraft
>>> Help: http://mailman.qth.net/mmfaq.htm
>>> Post: mailto:[hidden email]
>>>
>>> This list hosted by: http://www.qsl.net Please help support this email
>>> list: http://www.qsl.net/donate.html Message delivered to
>>> [hidden email]
>>
>> ______________________________________________________________
>> Elecraft mailing list
>> Home: http://mailman.qth.net/mailman/listinfo/elecraft
>> Help: http://mailman.qth.net/mmfaq.htm
>> Post: mailto:[hidden email]
>>
>> This list hosted by: http://www.qsl.net
>> Please help support this email list: http://www.qsl.net/donate.html Message
>> delivered to [hidden email]
>>
>
> ______________________________________________________________
> Elecraft mailing list
> Home: http://mailman.qth.net/mailman/listinfo/elecraft
> Help: http://mailman.qth.net/mmfaq.htm
> Post: mailto:[hidden email]
>
> This list hosted by: http://www.qsl.net
> Please help support this email list: http://www.qsl.net/donate.html
> Message delivered to [hidden email]

Mike Reublin NF4L

Re: Elecraft K3 Utility problem

AMEN!

73, Mike NF4L

> On Dec 7, 2015, at 12:08 PM, Walter Underwood <[hidden email]> wrote:
>
> That was an excellent bug report, which usually makes fixing it much easier. It was a reproducible case, describing the actions and what was seen, without making guesses about what might be wrong. Reports that good are surprisingly rare.
>
> wunder
> K6WRU
> Walter Underwood
> CM87wj
> http://observer.wunderwood.org/ (my blog)
>
>> On Dec 7, 2015, at 8:41 AM, Jack Brindle <[hidden email]> wrote:
>>
>> Dick is an early riser - even more amazing since it is still dark where he lives, and will be for a bit longer.
>>
>> He already has a new version in limited testing this morning, literally minutes after the problem was reported.
>> If all goes well, it will see wide testing followed by release within a few days.
>>
>> Not to toot our own horn, but outstanding job, sir!
>>
>> Jack, W6FB
>>
>>
>>> On Dec 7, 2015, at 7:33 AM, Mike Reublin NF4L <[hidden email]> wrote:
>>>
>>> OK, it's way too early to be at work.
>>>
>>> 73, Mike NF4L
>>>
>>>
>>>> On Dec 7, 2015, at 10:11 AM, Dick Dievendorff <[hidden email]> wrote:
>>>>
>>>> I'm looking into it now.
>>>>
>>>> Dick, K6KR
>>>>
>>>>
>>>> -----Original Message-----
>>>> From: Elecraft [mailto:[hidden email]] On Behalf Of Mike
>>>> Reublin NF4L
>>>> Sent: Monday, December 7, 2015 07:06
>>>> To: Kenneth A. Christiansen <[hidden email]>
>>>> Cc: Elecraft List <[hidden email]>
>>>> Subject: Re: [Elecraft] Elecraft K3 Utility problem
>>>>
>>>> Ken -
>>>>
>>>> I can duplicate your problem on my Win10 Pro setup. Elecraft support is
>>>> [hidden email].
>>>>
>>>> 73, Mike NF4L
>>>>
>>>>
>>>>> On Dec 7, 2015, at 9:05 AM, Kenneth Christiansen <[hidden email]> wrote:
>>>>>
>>>>> Hi to the group
>>>>>
>>>>> I was helping a friend get on PSK31 and discovered I have a problem with
>>>> the Elecraft K3 Utility program revision 1.15.8.18, my K3s sn 10329 and my
>>>> HP 64 bit laptop running the latest updates of Windows 10 Home.
>>>>>
>>>>> Everything works OK until I click PSK 31 or RTTY and Options. If i put a
>>>> number in "Idle timeout milliseconds:" and hit ENTER or click Close I get
>>>> the following error and the programs quits.
>>>>>
>>>>> " Elecraft K3 Utility
>>>>> Elecraft K3 Utility has stopped working A problem caused the program
>>>>> to stop working correctly.
>>>>> Windows will close the program and notify you if a solution is available.
>>>>> Close the program"
>>>>>
>>>>> The above results also happen with my ASUS laptop with all the same
>>>> software.
>>>>>
>>>>> Is anyone else having the same trouble? Can anyone else recommend how I
>>>> should report this to Elecraft.
>>>>>
>>>>>
>>>>> Thanks
>>>>>
>>>>> The K3s did a great job for me when I played in the 160 meter contest this
>>>> week end. I was impressed at how well the receiver worked under bad local
>>>> conditions.
>>>>>
>>>>> 73
>>>>>
>>>>> Ken W0CZ w0cz at i29 dot net
>>>>>
>>>>> Sent from my iPad
>>>>> ______________________________________________________________
>>>>> Elecraft mailing list
>>>>> Home: http://mailman.qth.net/mailman/listinfo/elecraft
>>>>> Help: http://mailman.qth.net/mmfaq.htm
>>>>> Post: mailto:[hidden email]
>>>>>
>>>>> This list hosted by: http://www.qsl.net Please help support this email
>>>>> list: http://www.qsl.net/donate.html Message delivered to
>>>>> [hidden email]
>>>>
>>>> ______________________________________________________________
>>>> Elecraft mailing list
>>>> Home: http://mailman.qth.net/mailman/listinfo/elecraft
>>>> Help: http://mailman.qth.net/mmfaq.htm
>>>> Post: mailto:[hidden email]
>>>>
>>>> This list hosted by: http://www.qsl.net
>>>> Please help support this email list: http://www.qsl.net/donate.html Message
>>>> delivered to [hidden email]
>>>>
>>>
>>> ______________________________________________________________
>>> Elecraft mailing list
>>> Home: http://mailman.qth.net/mailman/listinfo/elecraft
>>> Help: http://mailman.qth.net/mmfaq.htm
>>> Post: mailto:[hidden email]
>>>
>>> This list hosted by: http://www.qsl.net
>>> Please help support this email list: http://www.qsl.net/donate.html
>>> Message delivered to [hidden email]
>>
>> ______________________________________________________________
>> Elecraft mailing list
>> Home: http://mailman.qth.net/mailman/listinfo/elecraft
>> Help: http://mailman.qth.net/mmfaq.htm
>> Post: mailto:[hidden email]
>>
>> This list hosted by: http://www.qsl.net
>> Please help support this email list: http://www.qsl.net/donate.html
>> Message delivered to [hidden email]
>
> ______________________________________________________________
> Elecraft mailing list
> Home: http://mailman.qth.net/mailman/listinfo/elecraft
> Help: http://mailman.qth.net/mmfaq.htm
> Post: mailto:[hidden email]
>
> This list hosted by: http://www.qsl.net
> Please help support this email list: http://www.qsl.net/donate.html
> Message delivered to [hidden email]