eric norris wrote:
> Today, as I was dealing with the fourth idiot in a row (between 2 hours of total hold time over 4 days) at customer support for a large ISP that I won't name (sounds like burp dink), it struck me how great it would be if I had Elecraft DSL instead; I could drive to work in my Elecraft Tropopause electric car, and could even look forward to calls to Elecraft Support if there was a firmware issue on my Elecraft Blu-ray player.
>
> I'm guessing this is a few Daytons away.
>
> 73, Eric WD6DBM
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Ever since the frustration of having an early front panel failure in K3
#859 was soothed away by prompt aid and comfort by none other than one
of the founders, Wayne, himself, I've been in awe of the superlative
support experience that is the wonderful lot of Elecraft and the
Elecrafter. In my professional life I've only come upon very few tech
support operations that offer "satisfactory" service. APC is one of
them: I maintain 40 6kva and 2 40kva UPSes. You can imagine that there
are failures. But in each and every case, I was handled promptly, with
courtesy and interest and with a perfectly satisfactory resolution.
Given the number of K1, K1X, K2 and K3 boxen out there, that Elecraft
can maintain the personal attention we fortunate folk enjoy is no small
feat. This "generosity" of attention cannot help but feed the
"generosity" and effectiveness of aid that is reflected in the Elecraft
Reflector.
Way to go, Folks!
--
73,
Dick ka1oz
Middleborough, MA
Radio: Elecraft K3/100(Kit) SN 859
Antenna: Titan-DX
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