Elecraft Sales service goes from bad to worse
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Elecraft Sales service goes from bad to worse
 
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I am sorry, this is going to be a rant, but exactly what do they think they are playing at in Elecraft Sales?
Nearly 3 weeks ago I ordered a KXV3 and a couple of hardware upgrades for my K3. I paid using PayPal, accepting the USPS charge which was nearly half the cost of the actual order. When nothing was received for such a long time I obtained at the end of last week the tracking number from Elecraft Sales and was able to determine that the package had been stuck in customs for several days and had just been released. When nothing was delivered again today I used the tracking number again and was informed that they had attempted to deliver at 12:28 today. Except that my wife and I had been in all day and no-one had tried to deliver anything. I contacted Sales again to find out if they had given me the right tracking number, and eventually received a reply containing the details they had given for shipment. One vital line of the address (house number, street name) was missing, the phone number given bore only a 60% correlation with mine, and the email address was an old one with one letter missing so it wouldn't have worked even if it had still been available. I really don't know how much clearer I could make my order than to send it via PayPal which includes my confirmed shipping address as part of the standard email. Once upon a time you could order something from Elecraft and it was here in a few days. It seems to be becoming increasingly slow, expensive and error prone (last year I had to remind sales twice before they sent back-ordered items.) I'm afraid this is the last time I order anything from Elecraft.
Julian, G4ILO. K2 #392 K3 #222 KX3 #110
* G4ILO's Shack - http://www.g4ilo.com * KComm - http://www.g4ilo.com/kcomm.html * KTune - http://www.g4ilo.com/ktune.html |
Re: Elecraft Sales service goes from bad to worse
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Do you really think that publicly airing this clerical error is the most effective way of getting to a resolution? -----Original Message----- From: [hidden email] [mailto:[hidden email]] On Behalf Of Julian, G4ILO Sent: Monday, March 16, 2009 6:22 PM To: [hidden email] Subject: [Elecraft] Elecraft Sales service goes from bad to worse I am sorry, this is going to be a rant, but exactly what do they think they are playing at in Elecraft Sales? Nearly 3 weeks ago I ordered a KXV3 and a couple of hardware upgrades for my K3. I paid using PayPal, accepting the USPS charge which was nearly half the cost of the actual order. When nothing was received for such a long time I obtained at the end of last week the tracking number from Elecraft Sales and was able to determine that the package had been stuck in customs for several days and had just been released. When nothing was delivered again today I used the tracking number again and was informed that they had attempted to deliver at 12:28 today. Except that my wife and I had been in all day and no-one had tried to deliver anything. I contacted Sales again to find out if they had given me the right tracking number, and eventually received a reply containing the details they had given for shipment. One vital line of the address (house number, street name) was missing, the phone number given bore only a 60% correlation with mine, and the email address was an old one with one letter missing so it wouldn't have worked even if it had still been available. I really don't know how much clearer I could make my order than to send it via PayPal which includes my confirmed shipping address as part of the standard email. Once upon a time you could order something from Elecraft and it was here in a few days. It seems to be becoming increasingly slow, expensive and error prone (last year I had to remind sales twice before they sent back-ordered items.) I'm afraid this is the last time I order anything from Elecraft. ----- Julian, G4ILO. K2 #392 K3 #222. http://www.g4ilo.com/ G4ILO's Shack http://www.g4ilo.com/kcomm.html KComm for Elecraft K2 and K3 http://www.wota.org.uk/ Wainwrights On The Air -- View this message in context: http://n2.nabble.com/Elecraft-Sales-service-goes-from-bad-to-worse-tp2489040 p2489040.html Sent from the Elecraft mailing list archive at Nabble.com. ______________________________________________________________ Elecraft mailing list Home: http://mailman.qth.net/mailman/listinfo/elecraft Help: http://mailman.qth.net/mmfaq.htm Post: mailto:[hidden email] This list hosted by: http://www.qsl.net Please help support this email list: http://www.qsl.net/donate.html ______________________________________________________________ Elecraft mailing list Home: http://mailman.qth.net/mailman/listinfo/elecraft Help: http://mailman.qth.net/mmfaq.htm Post: mailto:[hidden email] This list hosted by: http://www.qsl.net Please help support this email list: http://www.qsl.net/donate.html |
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In reply to this post by Julian, G4ILO
I ordered a KXV3 on Jan 17 (a Saturday) and it was sent out on Jan 20 (Tuesday). Then right after that I ordered the KRX3 and that also came very quickly - ordered March 4th and it was shipped on March 5th. I have ordered a lot of things over the past few years (the XYL says too many) and never had a problem. Perhaps the root-cause of your problem is easily explainable.
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In reply to this post by Julian, G4ILO
Julian,
Elecraft's sales and support functions have not changed in any way. We always do things as customers request, as quickly as possible, and I'm proud of our staff's efforts. Anything less is an anomaly, and we'll deal with it immediately. If you have issues of this sort in the future, please email myself or Eric directly. There is nothing to be gained by using the reflector. 73, Wayne N6KR --- http://www.elecraft.com ______________________________________________________________ Elecraft mailing list Home: http://mailman.qth.net/mailman/listinfo/elecraft Help: http://mailman.qth.net/mmfaq.htm Post: mailto:[hidden email] This list hosted by: http://www.qsl.net Please help support this email list: http://www.qsl.net/donate.html |
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Shipping is very good in my experience. I ordered a 2 meter transverter on
the 13th and it arrived today! -----Original Message----- From: [hidden email] [mailto:[hidden email]] On Behalf Of wayne burdick Sent: Monday, March 16, 2009 7:57 PM To: Julian, G4ILO Cc: [hidden email] Subject: Re: [Elecraft] Elecraft Sales service Julian, Elecraft's sales and support functions have not changed in any way. We always do things as customers request, as quickly as possible, and I'm proud of our staff's efforts. Anything less is an anomaly, and we'll deal with it immediately. If you have issues of this sort in the future, please email myself or Eric directly. There is nothing to be gained by using the reflector. 73, Wayne N6KR --- http://www.elecraft.com ______________________________________________________________ Elecraft mailing list Home: http://mailman.qth.net/mailman/listinfo/elecraft Help: http://mailman.qth.net/mmfaq.htm Post: mailto:[hidden email] This list hosted by: http://www.qsl.net Please help support this email list: http://www.qsl.net/donate.html ______________________________________________________________ Elecraft mailing list Home: http://mailman.qth.net/mailman/listinfo/elecraft Help: http://mailman.qth.net/mmfaq.htm Post: mailto:[hidden email] This list hosted by: http://www.qsl.net Please help support this email list: http://www.qsl.net/donate.html |
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In reply to this post by Julian, G4ILO
Julian, I can promise you that if you contact Wayne direct by email with any issue at all, he will personally follow through. The sales dept there is not dependable. Wayne is dependable and will follow through every time. Save yourself any aggravations, and either contact Wayne direct, or at least copy him on all email traffic. Your request WILL get taken care of. Wayne carries the company in almost every and any customer service regard. Wayne IS the Sterling Example that IS Elecraft Customer Service.
 Good Luck Terry W3QJ |
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In reply to this post by Bob Naumann W5OV
This is what he does. Look at his other emails in achieve. He just likes
to bad mouth the company. Bob Serwy - N9RS -----Original Message----- From: [hidden email] [mailto:[hidden email]] On Behalf Of Robert Naumann Sent: Monday, March 16, 2009 7:10 PM To: [hidden email] Subject: Re: [Elecraft] Elecraft Sales service goes from bad to worse Do you really think that publicly airing this clerical error is the most effective way of getting to a resolution? -----Original Message----- From: [hidden email] [mailto:[hidden email]] On Behalf Of Julian, G4ILO Sent: Monday, March 16, 2009 6:22 PM To: [hidden email] Subject: [Elecraft] Elecraft Sales service goes from bad to worse I am sorry, this is going to be a rant, but exactly what do they think they are playing at in Elecraft Sales? Nearly 3 weeks ago I ordered a KXV3 and a couple of hardware upgrades for my K3. I paid using PayPal, accepting the USPS charge which was nearly half the cost of the actual order. When nothing was received for such a long time I obtained at the end of last week the tracking number from Elecraft Sales and was able to determine that the package had been stuck in customs for several days and had just been released. When nothing was delivered again today I used the tracking number again and was informed that they had attempted to deliver at 12:28 today. Except that my wife and I had been in all day and no-one had tried to deliver anything. I contacted Sales again to find out if they had given me the right tracking number, and eventually received a reply containing the details they had given for shipment. One vital line of the address (house number, street name) was missing, the phone number given bore only a 60% correlation with mine, and the email address was an old one with one letter missing so it wouldn't have worked even if it had still been available. I really don't know how much clearer I could make my order than to send it via PayPal which includes my confirmed shipping address as part of the standard email. Once upon a time you could order something from Elecraft and it was here in a few days. It seems to be becoming increasingly slow, expensive and error prone (last year I had to remind sales twice before they sent back-ordered items.) I'm afraid this is the last time I order anything from Elecraft. ----- Julian, G4ILO. K2 #392 K3 #222. http://www.g4ilo.com/ G4ILO's Shack http://www.g4ilo.com/kcomm.html KComm for Elecraft K2 and K3 http://www.wota.org.uk/ Wainwrights On The Air -- View this message in context: http://n2.nabble.com/Elecraft-Sales-service-goes-from-bad-to-worse-tp2489040 p2489040.html Sent from the Elecraft mailing list archive at Nabble.com. ______________________________________________________________ Elecraft mailing list Home: http://mailman.qth.net/mailman/listinfo/elecraft Help: http://mailman.qth.net/mmfaq.htm Post: mailto:[hidden email] This list hosted by: http://www.qsl.net Please help support this email list: http://www.qsl.net/donate.html ______________________________________________________________ Elecraft mailing list Home: http://mailman.qth.net/mailman/listinfo/elecraft Help: http://mailman.qth.net/mmfaq.htm Post: mailto:[hidden email] This list hosted by: http://www.qsl.net Please help support this email list: http://www.qsl.net/donate.html No virus found in this incoming message. Checked by AVG - www.avg.com Version: 8.0.237 / Virus Database: 270.11.11/1997 - Release Date: 03/16/09 07:04:00 ______________________________________________________________ Elecraft mailing list Home: http://mailman.qth.net/mailman/listinfo/elecraft Help: http://mailman.qth.net/mmfaq.htm Post: mailto:[hidden email] This list hosted by: http://www.qsl.net Please help support this email list: http://www.qsl.net/donate.html |
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In reply to this post by Mary Brown-2
I think the backlog at Elecraft is a thing of the past. I
ordered my KRX3, and received it within a matter of days, not weeks. So, anyone who has been holding off on ordering something should probably do so before we find ourselves facing another round of price increases! Dave W7AQK ----- Original Message ----- From: "Mary Brown" <[hidden email]> To: <[hidden email]> Sent: Monday, March 16, 2009 6:16 PM Subject: Re: [Elecraft] Elecraft Sales service > Shipping is very good in my experience. I ordered a 2 > meter transverter on > the 13th and it arrived today! > > -----Original Message----- > From: [hidden email] > [mailto:[hidden email]] On Behalf Of > wayne burdick > Sent: Monday, March 16, 2009 7:57 PM > To: Julian, G4ILO > Cc: [hidden email] > Subject: Re: [Elecraft] Elecraft Sales service > > Julian, > > Elecraft's sales and support functions have not changed in > any way. We > always do things as customers request, as quickly as > possible, and I'm > proud of our staff's efforts. Anything less is an anomaly, > and we'll > deal with it immediately. > > If you have issues of this sort in the future, please > email myself or > Eric directly. There is nothing to be gained by using the > reflector. > > 73, > Wayne > N6KR > > --- > > http://www.elecraft.com > > ______________________________________________________________ > Elecraft mailing list > Home: http://mailman.qth.net/mailman/listinfo/elecraft > Help: http://mailman.qth.net/mmfaq.htm > Post: mailto:[hidden email] > > This list hosted by: http://www.qsl.net > Please help support this email list: > http://www.qsl.net/donate.html > > ______________________________________________________________ > Elecraft mailing list > Home: http://mailman.qth.net/mailman/listinfo/elecraft > Help: http://mailman.qth.net/mmfaq.htm > Post: mailto:[hidden email] > > This list hosted by: http://www.qsl.net > Please help support this email list: > http://www.qsl.net/donate.html > ______________________________________________________________ Elecraft mailing list Home: http://mailman.qth.net/mailman/listinfo/elecraft Help: http://mailman.qth.net/mmfaq.htm Post: mailto:[hidden email] This list hosted by: http://www.qsl.net Please help support this email list: http://www.qsl.net/donate.html |
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In reply to this post by Julian, G4ILO
I would agree that your criticism is somewhat inappropriate Julian, Elecraft still do an excellent job especially since they deal with a very much greater customer base these days.
A couple of points worth commenting on though. I recently ordered some upgrades for my K2 (yes some of us still use those...). Confirmation of order and dispatch was very quick. A few days later the tracking at UPS after it had left customs also showed they attempted to deliver but clearly had not. In fact what happens is that Parcel Force send you a postcard to instruct you how to pay the customs fees and that time corresponded to when they had sent that postcard, not when they delivered (the postcard, with a different Parcel Force tracking number, arrived the next day and I paid and arranged delivery for the following day). There were a couple of small omissions in the parcel, so guess Elecraft do sometimes make mistakes. An email to sales resolved these, the missing parts were dispatched the same day and received here yesterday. So apart from that slight hiccup I am a very satisfied customer. 73 Dave G3YMC K2 #2498 |
Re: Elecraft Sales service goes from bad to worse
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In reply to this post by Bob Serwy
The happy story.
I ordered the KRX3, KVX3 Additional filters etc on the Tuesday and the parcel arrived on the Thursday, yes 2 days from ordering to receiving the parcel by UPS at my works address. I was amazed and the order was all correct. My second order has just arrived for some additional filters, 2 weeks from order but this was due to one part being out of stock and I was ask if I wanted the order part shipped within 24hrs of raising the order, I declined and the parts again arrived within 2 days of being shipped Via UPS, Again the order was all correct and because of the delay the shipping cost was waived. Thanks Elecraft! Well done Elecraft from a very satisfied customer. Jim M0CKE Bob Serwy wrote: > This is what he does. Look at his other emails in achieve. He just likes > to bad mouth the company. > > > Bob Serwy - N9RS > > -----Original Message----- > From: [hidden email] > [mailto:[hidden email]] On Behalf Of Robert Naumann > Sent: Monday, March 16, 2009 7:10 PM > To: [hidden email] > Subject: Re: [Elecraft] Elecraft Sales service goes from bad to worse > > > Do you really think that publicly airing this clerical error is the most > effective way of getting to a resolution? > > -----Original Message----- > From: [hidden email] > [mailto:[hidden email]] On Behalf Of Julian, G4ILO > Sent: Monday, March 16, 2009 6:22 PM > To: [hidden email] > Subject: [Elecraft] Elecraft Sales service goes from bad to worse > > > I am sorry, this is going to be a rant, but exactly what do they think they > are playing at in Elecraft Sales? > > Nearly 3 weeks ago I ordered a KXV3 and a couple of hardware upgrades for my > K3. I paid using PayPal, accepting the USPS charge which was nearly half the > cost of the actual order. When nothing was received for such a long time I > obtained at the end of last week the tracking number from Elecraft Sales and > was able to determine that the package had been stuck in customs for several > days and had just been released. When nothing was delivered again today I > used the tracking number again and was informed that they had attempted to > deliver at 12:28 today. Except that my wife and I had been in all day and > no-one had tried to deliver anything. > > I contacted Sales again to find out if they had given me the right tracking > number, and eventually received a reply containing the details they had > given for shipment. One vital line of the address (house number, street > name) was missing, the phone number given bore only a 60% correlation with > mine, and the email address was an old one with one letter missing so it > wouldn't have worked even if it had still been available. > > I really don't know how much clearer I could make my order than to send it > via PayPal which includes my confirmed shipping address as part of the > standard email. > > Once upon a time you could order something from Elecraft and it was here in > a few days. It seems to be becoming increasingly slow, expensive and error > prone (last year I had to remind sales twice before they sent back-ordered > items.) I'm afraid this is the last time I order anything from Elecraft. > > ----- > Julian, G4ILO. K2 #392 K3 #222. > http://www.g4ilo.com/ G4ILO's Shack http://www.g4ilo.com/kcomm.html KComm > for Elecraft K2 and K3 http://www.wota.org.uk/ Wainwrights On The Air > > -- > View this message in context: > http://n2.nabble.com/Elecraft-Sales-service-goes-from-bad-to-worse-tp2489040 > p2489040.html > Sent from the Elecraft mailing list archive at Nabble.com. > > ______________________________________________________________ > Elecraft mailing list > Home: http://mailman.qth.net/mailman/listinfo/elecraft > Help: http://mailman.qth.net/mmfaq.htm > Post: mailto:[hidden email] > > This list hosted by: http://www.qsl.net > Please help support this email list: http://www.qsl.net/donate.html > > ______________________________________________________________ > Elecraft mailing list > Home: http://mailman.qth.net/mailman/listinfo/elecraft > Help: http://mailman.qth.net/mmfaq.htm > Post: mailto:[hidden email] > > This list hosted by: http://www.qsl.net > Please help support this email list: http://www.qsl.net/donate.html > > No virus found in this incoming message. > Checked by AVG - www.avg.com > Version: 8.0.237 / Virus Database: 270.11.11/1997 - Release Date: 03/16/09 > 07:04:00 > > ______________________________________________________________ > Elecraft mailing list > Home: http://mailman.qth.net/mailman/listinfo/elecraft > Help: http://mailman.qth.net/mmfaq.htm > Post: mailto:[hidden email] > > This list hosted by: http://www.qsl.net > Please help support this email list: http://www.qsl.net/donate.html > > > Elecraft mailing list Home: http://mailman.qth.net/mailman/listinfo/elecraft Help: http://mailman.qth.net/mmfaq.htm Post: mailto:[hidden email] This list hosted by: http://www.qsl.net Please help support this email list: http://www.qsl.net/donate.html |
Re: Elecraft Sales service goes from bad to worse
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In reply to this post by Julian, G4ILO
In the contrary, Service is: SUPER .!. 73's, Evert PA2KW ______________________________________________________________ Elecraft mailing list Home: http://mailman.qth.net/mailman/listinfo/elecraft Help: http://mailman.qth.net/mmfaq.htm Post: mailto:[hidden email] This list hosted by: http://www.qsl.net Please help support this email list: http://www.qsl.net/donate.html |
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In reply to this post by wayne burdick
You are correct, Wayne. I was just angry to receive an email that gave the apparent impression that you had shipped my order to an invalid address with incorrect other contact details. Katie has since informed me that the full address was used on the shipping label, and that it somehow failed to copy into the email she sent me. That would appear to be correct since I have just received a correctly addressed letter from Parcel Force informing me that they are holding the package at their depot. The incorrect information from the USPS website that they had tried to deliver the package yesterday, together with being led to believe you had used an incorrect shipping address, made me come to the conclusion that the delivery failure was due to mistakes made by Elecraft Sales. I am glad that was not the case and apologize to the individuals concerned, even though the information they provided me with was the sole reason I came to that conclusion. It remains true, in my opinion, that it is taking longer and costing more for us in Europe to order things from you. The shipping and tax collection costs are especially steep for smaller items. It may not be your fault, but it is nevertheless a discouragement to further purchases.
Julian, G4ILO. K2 #392 K3 #222 KX3 #110
* G4ILO's Shack - http://www.g4ilo.com * KComm - http://www.g4ilo.com/kcomm.html * KTune - http://www.g4ilo.com/ktune.html |
Re: Elecraft Sales service goes from bad to worse
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In reply to this post by Julian, G4ILO
Just received this morning 03/17/2009 at 10:00 local French time a parcel
from Aptos shipped on the13th of March ! Who can do better ? Sorry for Julian... must be a dirty trick from Murphy ! 73 to all Jacques de F9OJ ______________________________________________________________ Elecraft mailing list Home: http://mailman.qth.net/mailman/listinfo/elecraft Help: http://mailman.qth.net/mmfaq.htm Post: mailto:[hidden email] This list hosted by: http://www.qsl.net Please help support this email list: http://www.qsl.net/donate.html |
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In reply to this post by Julian, G4ILO
Julian, G4ILO wrote:
> It remains true, in my opinion, that it is taking longer and costing more > for us in Europe to order things from you. The shipping and tax collection > costs are especially steep for smaller items. It may not be your fault, but > it is nevertheless a discouragement to further purchases. The change from USPS to UPS was bad. UPS is twice as expensive as USPS used to be. And less convenient. At least in my country, UPS is oriented towards business customers, and sorting out a way to deliver to private individuals is a hassle. The mail really works here. I understand the reason for the change had something to do with insurance. Have you checked if it is possible to arrange a third party insurance solution? 73 Jon Kåre Hellan LA4RT, Trondheim, Norway ______________________________________________________________ Elecraft mailing list Home: http://mailman.qth.net/mailman/listinfo/elecraft Help: http://mailman.qth.net/mmfaq.htm Post: mailto:[hidden email] This list hosted by: http://www.qsl.net Please help support this email list: http://www.qsl.net/donate.html |
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The K3 came by UPS. It was expensive, but then the K3 was expensive and the charges were not out of proportion. It was delivered in a van that had UPS on the side. There were no problems at all, though we are at home all the time so there is not an issue with receiving deliveries on a weekday. No, the problems - at least here in the UK - are due to the use of USPS which apparently uses Parcel Force here for delivery. A lot of people here refer to them as "Parcel Farce" and with good reason. I have had several parcels sent by them go missing even though apparently signed for. So you can perhaps understand my overreaction when being given (incorrectly) to believe last night that Elecraft had completely messed up the shipping address. When I order stuff from eBay sellers in Hong Kong it arrives in less than two weeks, shipping costs are lower, and they are delivered here my Royal Mail (the regular Post Office.) If Elecraft used a service that resulted in Royal Mail delivery here I wouldn't be concerned even about a missing street address because they would work it out themselves from the name and zip code.
Julian, G4ILO. K2 #392 K3 #222 KX3 #110
* G4ILO's Shack - http://www.g4ilo.com * KComm - http://www.g4ilo.com/kcomm.html * KTune - http://www.g4ilo.com/ktune.html |
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In reply to this post by Julian, G4ILO
Interestingly I had the same experience while waiting for my KRX3 to be delivered at the end of last year. Parcelforce said it would be delivered on day X and I waited around all day but nothing. When I checked the tracking on their web site it said 'Attempted Delivery at ####hrs, returned to depot (90 miles away!). They were clearly telling porkies, and it had nothing to do with Elecraft. Stewart Rolfe, GW0ETF .....or maybe the lady from 'Little Britain' was on duty in their office at the time - "Computer tells lies...."? |
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In reply to this post by Julian, G4ILO
OK - what service did Elecraft use to ship your package?
There are several options at different price levels, so let's get specific. Did they use: Express Mail International? Priority Mail? First Class Mail? Parcel Post? Discussion of these issues requires that we not only say Post Office - but denote the specific service used. Each has their drawbacks. EMI is the only service from the U.S. Post Office with tracking of your package (and it is poor compared to that with UPS, Fedex, or DHL) and full insurance coverage. Regarding UPS, the rates for UPS are very competitive with the Post Office, if a properly negotiated rate plan is in place with UPS. From the U.S. to portions of the U.K. it can be within a dollar or two either way. To other countries, the same cannot be said. So, which service did they use for this package, and what was the real reason the package was delayed? -----Original Message----- From: [hidden email] [mailto:[hidden email]] On Behalf Of Julian, G4ILO Sent: Tuesday, March 17, 2009 5:22 AM To: [hidden email] Subject: Re: [Elecraft] Elecraft Sales service Jon K Hellan wrote: > > Julian, G4ILO wrote: > >> It remains true, in my opinion, that it is taking longer and costing more >> for us in Europe to order things from you. The shipping and tax >> collection >> costs are especially steep for smaller items. It may not be your fault, >> but >> it is nevertheless a discouragement to further purchases. > > The change from USPS to UPS was bad. UPS is twice as expensive as USPS > used to be. And less convenient. At > least in my country, UPS is oriented towards business customers, and > sorting out a way to deliver to private > individuals is a hassle. The mail really works here. I understand the > reason for the change had something to > do with insurance. Have you checked if it is possible to arrange a third > party insurance solution? > > The K3 came by UPS. It was expensive, but then the K3 was expensive and the charges were not out of proportion. It was delivered in a van that had UPS on the side. There were no problems at all, though we are at home all the time so there is not an issue with receiving deliveries on a weekday. No, the problems - at least here in the UK - are due to the use of USPS which apparently uses Parcel Force here for delivery. A lot of people here refer to them as "Parcel Farce" and with good reason. I have had several parcels sent by them go missing even though apparently signed for. So you can perhaps understand my overreaction when being given (incorrectly) to believe last night that Elecraft had completely messed up the shipping address. When I order stuff from eBay sellers in Hong Kong it arrives in less than two weeks, shipping costs are lower, and they are delivered here my Royal Mail (the regular Post Office.) If Elecraft used a service that resulted in Royal Mail delivery here I wouldn't be concerned even about a missing street address because they would work it out themselves from the name and zip code. ----- Julian, G4ILO. K2 #392 K3 #222. http://www.g4ilo.com/ G4ILO's Shack http://www.g4ilo.com/kcomm.html KComm for Elecraft K2 and K3 http://www.wota.org.uk/ Wainwrights On The Air -- View this message in context: http://n2.nabble.com/Elecraft-Sales-service-goes-from-bad-to-worse-tp2489040 p2490534.html Sent from the Elecraft mailing list archive at Nabble.com. ______________________________________________________________ Elecraft mailing list Home: http://mailman.qth.net/mailman/listinfo/elecraft Help: http://mailman.qth.net/mmfaq.htm Post: mailto:[hidden email] This list hosted by: http://www.qsl.net Please help support this email list: http://www.qsl.net/donate.html ______________________________________________________________ Elecraft mailing list Home: http://mailman.qth.net/mailman/listinfo/elecraft Help: http://mailman.qth.net/mmfaq.htm Post: mailto:[hidden email] This list hosted by: http://www.qsl.net Please help support this email list: http://www.qsl.net/donate.html |
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Robert Naumann wrote:
> Regarding UPS, the rates for UPS are very competitive with the Post Office, > if a properly negotiated rate plan is in place with UPS. From the U.S. to > portions of the U.K. it can be within a dollar or two either way. To other > countries, the same cannot be said. I seriously doubt that UPS in Norway really wants to be involved in delivering to private individuals. Keeping high prices is the polite way of saying no. But as long as the customer still insists, they do it. Just not very well. 73 Jon LA4RT ______________________________________________________________ Elecraft mailing list Home: http://mailman.qth.net/mailman/listinfo/elecraft Help: http://mailman.qth.net/mmfaq.htm Post: mailto:[hidden email] This list hosted by: http://www.qsl.net Please help support this email list: http://www.qsl.net/donate.html |
Re: Elecraft Sales service goes from bad to worse
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In reply to this post by Julian, G4ILO
I think it would behoove someone to attend some anger management courses. Or, get some therapy to find the root cause of all the anger. Lee - K0WA The New Kansas QSO Party - August 29, Sat 9am-9pm and August 30 Sun 9am-3pm CDT In our day and age it seems that Common Sense is in short supply. If you don't have any Common Sense - get some Common Sense and use it. If you can't find any Common Sense, ask for help from somebody who has some Common Sense. Is Common Sense divine? ______________________________________________________________ Elecraft mailing list Home: http://mailman.qth.net/mailman/listinfo/elecraft Help: http://mailman.qth.net/mmfaq.htm Post: mailto:[hidden email] This list hosted by: http://www.qsl.net Please help support this email list: http://www.qsl.net/donate.html |
Re: Elecraft Sales service goes from bad to worse
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In reply to this post by GW0ETF
All 100% here.
K3 received in Spain 7 days after i ordered it. Great atention from them. 2009/3/17, GW0ETF <[hidden email]>: > > > > Julian, G4ILO wrote: >> >> ..... When nothing was delivered again today I used the tracking number >> again and was informed that they had attempted to deliver at 12:28 today. >> Except that my wife and I had been in all day and no-one had tried to >> deliver anything..... >> > > Interestingly I had the same experience while waiting for my KRX3 to be > delivered at the end of last year. Parcelforce said it would be delivered on > day X and I waited around all day but nothing. When I checked the tracking > on their web site it said 'Attempted Delivery at ####hrs, returned to depot > (90 miles away!). > > They were clearly telling porkies, and it had nothing to do with Elecraft. > > Stewart Rolfe, GW0ETF > > .....or maybe the lady from 'Little Britain' was on duty in their office at > the time - "Computer tells lies...."? > -- > View this message in context: > http://n2.nabble.com/Elecraft-Sales-service-goes-from-bad-to-worse-tp2489040p2490601.html > Sent from the Elecraft mailing list archive at Nabble.com. > > ______________________________________________________________ > Elecraft mailing list > Home: http://mailman.qth.net/mailman/listinfo/elecraft > Help: http://mailman.qth.net/mmfaq.htm > Post: mailto:[hidden email] > > This list hosted by: http://www.qsl.net > Please help support this email list: http://www.qsl.net/donate.html > -- Rubén Navarro Huedo http://www.palotes.com ______________________________________________________________ Elecraft mailing list Home: http://mailman.qth.net/mailman/listinfo/elecraft Help: http://mailman.qth.net/mmfaq.htm Post: mailto:[hidden email] This list hosted by: http://www.qsl.net Please help support this email list: http://www.qsl.net/donate.html |
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