Elecraft

Elecraft Service

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ockmrzr

Elecraft Service

A few months back I won the ARRL Auction for a KPA1500. It was my
understanding this was the one the League used to test for the QST review on
the amplifier.

It operated flawlessly for a few months, then I did something wrong after
doing some work to my Vertical and it stopped putting out full power.

After several emails back and forth with Elecraft Service the decision was
made to send in only the RF Deck, I did. Because of the COVID, things took
a bit longer than normal, but in the end they got it fixed and performed
some upgrades. I received it from UPS today, reinstalled it and all is
well.

What I wasn't expecting however is they warranted all the repairs. I had
mentioned in my emails that this was the amp that the ARRL tested, I am the
"second owner" and they usually only honor warranties if sent in by the
original owner.

Thank you Elecraft for the outstanding service, keep up the good work!

73 de Bruce, N7TY

Yuma, AZ

www.qsl.net/n7ty <http://www.qsl.net/n7ty>

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NK7Z

Re: Elecraft Service

Hi bruce,

It is interesting you mention this, I was just wondering how long the
backlog was for repairs due to COVID issues... What was your tuner time
from sending it in, to getting it back?

73, and thanks,
Dave (NK7Z)
https://www.nk7z.net
ARRL Volunteer Examiner
ARRL Technical Specialist
ARRL Asst. Director, NW Division, Technical Resources

On 6/2/20 10:09 PM, [hidden email] wrote:

> A few months back I won the ARRL Auction for a KPA1500. It was my
> understanding this was the one the League used to test for the QST review on
> the amplifier.
>
>
>
> It operated flawlessly for a few months, then I did something wrong after
> doing some work to my Vertical and it stopped putting out full power.
>
>
>
> After several emails back and forth with Elecraft Service the decision was
> made to send in only the RF Deck, I did. Because of the COVID, things took
> a bit longer than normal, but in the end they got it fixed and performed
> some upgrades. I received it from UPS today, reinstalled it and all is
> well.
>
>
>
> What I wasn't expecting however is they warranted all the repairs. I had
> mentioned in my emails that this was the amp that the ARRL tested, I am the
> "second owner" and they usually only honor warranties if sent in by the
> original owner.
>
>
>
> Thank you Elecraft for the outstanding service, keep up the good work!
>
>
>
> 73 de Bruce, N7TY
>
> Yuma, AZ
>
> www.qsl.net/n7ty <http://www.qsl.net/n7ty>
>
>
>
> ______________________________________________________________
> Elecraft mailing list
> Home: http://mailman.qth.net/mailman/listinfo/elecraft
> Help: http://mailman.qth.net/mmfaq.htm
> Post: mailto:[hidden email]
>
> This list hosted by: http://www.qsl.net
> Please help support this email list: http://www.qsl.net/donate.html
> Message delivered to [hidden email]
>

Dave wo2x

Re: Elecraft Service

In reply to this post by ockmrzr

Outstanding service, as usual.

Now if ALL companies (not just ham radio) provided this level of service.......

Dave wo2x

Sent from my iPad

> On Jun 3, 2020, at 1:12 AM, [hidden email] wrote:
>
> A few months back I won the ARRL Auction for a KPA1500. It was my
> understanding this was the one the League used to test for the QST review on
> the amplifier.
>
>
>
> It operated flawlessly for a few months, then I did something wrong after
> doing some work to my Vertical and it stopped putting out full power.
>
>
>
> After several emails back and forth with Elecraft Service the decision was
> made to send in only the RF Deck, I did. Because of the COVID, things took
> a bit longer than normal, but in the end they got it fixed and performed
> some upgrades. I received it from UPS today, reinstalled it and all is
> well.
>
>
>
> What I wasn't expecting however is they warranted all the repairs. I had
> mentioned in my emails that this was the amp that the ARRL tested, I am the
> "second owner" and they usually only honor warranties if sent in by the
> original owner.
>
>
>
> Thank you Elecraft for the outstanding service, keep up the good work!
>
>
>
> 73 de Bruce, N7TY
>
> Yuma, AZ
>
> www.qsl.net/n7ty <http://www.qsl.net/n7ty>
>
>
>
> ______________________________________________________________
> Elecraft mailing list
> Home: http://mailman.qth.net/mailman/listinfo/elecraft
> Help: http://mailman.qth.net/mmfaq.htm
> Post: mailto:[hidden email]
>
> This list hosted by: http://www.qsl.net
> Please help support this email list: http://www.qsl.net/donate.html
> Message delivered to [hidden email]

ockmrzr

Re: Elecraft Service

In reply to this post by NK7Z

Time Line as follows:

Initial email contact: 4/17
Received an RSA: 4/22
Shipped to Elecraft: 4/23
Received at Elecraft: 4/27
Shipped from Elecraft: 5/26
Received at N7TY QTH: 6/2

It took them a month to perform the necessary repairs and upgrades, not bad
considering. Also, the Amp was receive at UPS Yuma on 5/30, however UPS
delayed the delivery until 6/2 due to a local backlog.

73 de Bruce, N7TY
Yuma, AZ
www.qsl.net/n7ty

-----Original Message-----
From: [hidden email] <[hidden email]> On
Behalf Of Dave Cole
Sent: June 3, 2020 04:30
To: [hidden email]
Subject: Re: [Elecraft] Elecraft Service

Hi bruce,

It is interesting you mention this, I was just wondering how long the
backlog was for repairs due to COVID issues... What was your tuner time
from sending it in, to getting it back?

73, and thanks,
Dave (NK7Z)
https://www.nk7z.net
ARRL Volunteer Examiner
ARRL Technical Specialist
ARRL Asst. Director, NW Division, Technical Resources

On 6/2/20 10:09 PM, [hidden email] wrote:
> A few months back I won the ARRL Auction for a KPA1500. It was my
> understanding this was the one the League used to test for the QST
> review on the amplifier.
>
>
>
> It operated flawlessly for a few months, then I did something wrong
> after doing some work to my Vertical and it stopped putting out full
power.

>
>
>
> After several emails back and forth with Elecraft Service the decision
> was made to send in only the RF Deck, I did. Because of the COVID,
> things took a bit longer than normal, but in the end they got it fixed
> and performed some upgrades. I received it from UPS today,
> reinstalled it and all is well.
>
>
>
> What I wasn't expecting however is they warranted all the repairs. I
> had mentioned in my emails that this was the amp that the ARRL tested,
> I am the "second owner" and they usually only honor warranties if sent
> in by the original owner.
>
>
>
> Thank you Elecraft for the outstanding service, keep up the good work!
>
>
>
> 73 de Bruce, N7TY
>
> Yuma, AZ
>
> www.qsl.net/n7ty <http://www.qsl.net/n7ty>
>
>
>
> ______________________________________________________________
> Elecraft mailing list
> Home: http://mailman.qth.net/mailman/listinfo/elecraft
> Help: http://mailman.qth.net/mmfaq.htm
> Post: mailto:[hidden email]
>
> This list hosted by: http://www.qsl.net Please help support this email
> list: http://www.qsl.net/donate.html Message delivered to
> [hidden email]
>

______________________________________________________________
Elecraft mailing list
Home: http://mailman.qth.net/mailman/listinfo/elecraft
Help: http://mailman.qth.net/mmfaq.htm
Post: mailto:[hidden email]

This list hosted by: http://www.qsl.net
Please help support this email list: http://www.qsl.net/donate.html Message
delivered to [hidden email]

______________________________________________________________
Elecraft mailing list
Home: http://mailman.qth.net/mailman/listinfo/elecraft
Help: http://mailman.qth.net/mmfaq.htm
Post: mailto:[hidden email]

This list hosted by: http://www.qsl.net
Please help support this email list: http://www.qsl.net/donate.html
Message delivered to [hidden email]

NK7Z

Re: Elecraft Service

Thanks!!! They are far faster than I expected given the COVID19 mess.

73, and thanks,
Dave (NK7Z)
https://www.nk7z.net
ARRL Volunteer Examiner
ARRL Technical Specialist
ARRL Asst. Director, NW Division, Technical Resources

On 6/3/20 5:23 AM, [hidden email] wrote:

> Time Line as follows:
>
> Initial email contact: 4/17
> Received an RSA: 4/22
> Shipped to Elecraft: 4/23
> Received at Elecraft: 4/27
> Shipped from Elecraft: 5/26
> Received at N7TY QTH: 6/2
>
> It took them a month to perform the necessary repairs and upgrades, not bad
> considering. Also, the Amp was receive at UPS Yuma on 5/30, however UPS
> delayed the delivery until 6/2 due to a local backlog.
>
> 73 de Bruce, N7TY
> Yuma, AZ
> www.qsl.net/n7ty
>
> -----Original Message-----
> From: [hidden email] <[hidden email]> On
> Behalf Of Dave Cole
> Sent: June 3, 2020 04:30
> To: [hidden email]
> Subject: Re: [Elecraft] Elecraft Service
>
> Hi bruce,
>
> It is interesting you mention this, I was just wondering how long the
> backlog was for repairs due to COVID issues... What was your tuner time
> from sending it in, to getting it back?
>
> 73, and thanks,
> Dave (NK7Z)
> https://www.nk7z.net
> ARRL Volunteer Examiner
> ARRL Technical Specialist
> ARRL Asst. Director, NW Division, Technical Resources
>
> On 6/2/20 10:09 PM, [hidden email] wrote:
>> A few months back I won the ARRL Auction for a KPA1500. It was my
>> understanding this was the one the League used to test for the QST
>> review on the amplifier.
>>
>>
>>
>> It operated flawlessly for a few months, then I did something wrong
>> after doing some work to my Vertical and it stopped putting out full
> power.
>>
>>
>>
>> After several emails back and forth with Elecraft Service the decision
>> was made to send in only the RF Deck, I did. Because of the COVID,
>> things took a bit longer than normal, but in the end they got it fixed
>> and performed some upgrades. I received it from UPS today,
>> reinstalled it and all is well.
>>
>>
>>
>> What I wasn't expecting however is they warranted all the repairs. I
>> had mentioned in my emails that this was the amp that the ARRL tested,
>> I am the "second owner" and they usually only honor warranties if sent
>> in by the original owner.
>>
>>
>>
>> Thank you Elecraft for the outstanding service, keep up the good work!
>>
>>
>>
>> 73 de Bruce, N7TY
>>
>> Yuma, AZ
>>
>> www.qsl.net/n7ty <http://www.qsl.net/n7ty>
>>
>>
>>
>> ______________________________________________________________
>> Elecraft mailing list
>> Home: http://mailman.qth.net/mailman/listinfo/elecraft
>> Help: http://mailman.qth.net/mmfaq.htm
>> Post: mailto:[hidden email]
>>
>> This list hosted by: http://www.qsl.net Please help support this email
>> list: http://www.qsl.net/donate.html Message delivered to
>> [hidden email]
>>
> ______________________________________________________________
> Elecraft mailing list
> Home: http://mailman.qth.net/mailman/listinfo/elecraft
> Help: http://mailman.qth.net/mmfaq.htm
> Post: mailto:[hidden email]
>
> This list hosted by: http://www.qsl.net
> Please help support this email list: http://www.qsl.net/donate.html Message
> delivered to [hidden email]
>