Elecraft business practices

Great response Wayne.  This should either be corrected or the purchaser
clearly informed at the time of purchase. FWIW, Credit cards typically offer
90 days of protection.

John KK9A



Wayne Burdick n6kr wrote:

Lou,

I've asked our sales department to investigate this. Sorry for the double
glitch!

73,
Wayne
N6KR


> On Feb 8, 2019, at 4:41 AM, Lou Voerman W2ROW <voerman at att.net> wrote:
>
> Let me start by saying that I am a long term Elecraft customer. I have
built

> 4 K2s and a K1. I also own a K3, K3s, KX3, KX2 and other Elecraft gear. I
> helped out for several years as a volunteer in the Elecraft booth at the
> RARS hamfest here in Raleigh.
>
> Two recent experiences involving backordered AX1s have left me concerned
> because my credit card was charged before Elecraft shipped the product. In
> both cases the backorder turned out to be longer than a month. I was not
> offered a refund on my credit card until I actually cancelled the orders.
> Note this was not a hold of funds on the card, it was an actual charge. In
> the first instance the AX1 was part of a larger order which included a

KX2.
> I was charged for the entire order even though the AX1 did not ship. In
the
> second instance the AX1 was listed as in stock when I ordered, I was
> notified that there was a week delay and then notified the delay was
longer.
> My credit card was charged on the day the order was received by Elecraft.
I
> cancelled and am awaiting a refund.
>
> Back in the early days of internet ordering the most important test of a
> company's business practices was that they not charge a credit card before
> shipment. Amazon is a perfect example of this, they never charge before
> shipment. I will allow for some exceptions where I am told in advance that
I
> am placing a preorder and my card will be charged immediately. Elecraft
did
> not do this in either case described above.
>
> The bottom line and based on the experiences above, it appears to be
> Elecraft policy to charge credit cards before shipment. I am extremely
> disappointed with this. Sorry for the long post.
>
> Lou  W2ROW

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