Elecraft

Elecraft customer service

Classic

List

Threaded

12 messages Options

richard kappler

Elecraft customer service

To Wayne and Eric especially, but to all on the list. I saved my shekels
and ordered my KX2 Shack in a box 2 weeks ago tomorrow. To say I was as
impatient as a kid before Christmas would be an understatement. The
Elecraft team shipped my new baby last Friday, it went out from the USPS
San Jose distribution center Friday night, 1845 iirc, scheduled for
delivery this past Monday, 26 March. It has not been heard from, scanned,
seen since. The USPS has been abominable in helping me track down my radio.
I contacted Elecraft this morning to inform and to get info on the timeline
and procedure for making a lost package claim.

Michelle answered the phone, was delightful, understanding, commiserative,
wicked helpful. She is working with contacts the Elecraft folks have in the
post office, has been very up front and informative, even if I didn't
especially care for the answers, at least she gave them to me. She just
sent me an update to let me know where she was in her efforts and so I
didn't feel that I had been forgotten. BRAVO ZULU to the Elecraft team and
Michelle in particular for customer service surpassing the norm. I still
don't have a radio, but I do have a warm fuzzy that I will be taken care
of, though it may well be 30 days or so before I see a KX2.

If only the post office had this level of excellence in their staff.

--
W2KAP

In any given circuit, the most expensive part will always sacrifice itself
to protect the fuse.
______________________________________________________________
Elecraft mailing list
Home: http://mailman.qth.net/mailman/listinfo/elecraft
Help: http://mailman.qth.net/mmfaq.htm
Post: mailto:[hidden email]

This list hosted by: http://www.qsl.net
Please help support this email list: http://www.qsl.net/donate.html
Message delivered to [hidden email]

wayne burdick

Re: Elecraft customer service

Administrator

Hi Richard,

Fortunately lost items are rare. I sure hope yours turns up! But if not, we’ll deal with it through proper channels and make sure you get a replacement as soon as possible.

73,
Wayne
N6KR

----
http://www.elecraft.com

> On Mar 28, 2018, at 1:33 PM, richard kappler <[hidden email]> wrote:
>
> To Wayne and Eric especially, but to all on the list. I saved my shekels
> and ordered my KX2 Shack in a box 2 weeks ago tomorrow. To say I was as
> impatient as a kid before Christmas would be an understatement. The
> Elecraft team shipped my new baby last Friday, it went out from the USPS
> San Jose distribution center Friday night, 1845 iirc, scheduled for
> delivery this past Monday, 26 March. It has not been heard from, scanned,
> seen since. The USPS has been abominable in helping me track down my radio.
> I contacted Elecraft this morning to inform and to get info on the timeline
> and procedure for making a lost package claim.
>
> Michelle answered the phone, was delightful, understanding, commiserative,
> wicked helpful. She is working with contacts the Elecraft folks have in the
> post office, has been very up front and informative, even if I didn't
> especially care for the answers, at least she gave them to me. She just
> sent me an update to let me know where she was in her efforts and so I
> didn't feel that I had been forgotten. BRAVO ZULU to the Elecraft team and
> Michelle in particular for customer service surpassing the norm. I still
> don't have a radio, but I do have a warm fuzzy that I will be taken care
> of, though it may well be 30 days or so before I see a KX2.
>
> If only the post office had this level of excellence in their staff.
>
> --
> W2KAP
>
> In any given circuit, the most expensive part will always sacrifice itself
> to protect the fuse.
> ______________________________________________________________
> Elecraft mailing list
> Home: http://mailman.qth.net/mailman/listinfo/elecraft
> Help: http://mailman.qth.net/mmfaq.htm
> Post: mailto:[hidden email]
>
> This list hosted by: http://www.qsl.net
> Please help support this email list: http://www.qsl.net/donate.html
> Message delivered to [hidden email]

______________________________________________________________
Elecraft mailing list
Home: http://mailman.qth.net/mailman/listinfo/elecraft
Help: http://mailman.qth.net/mmfaq.htm
Post: mailto:[hidden email]

This list hosted by: http://www.qsl.net
Please help support this email list: http://www.qsl.net/donate.html
Message delivered to [hidden email]

Paul Van Dyke

Re: Elecraft customer service

Maybe somebody at the Post Office really wanted a KX2.. And that was
a joke

On Wed, Mar 28, 2018, 5:12 PM Wayne Burdick <[hidden email]> wrote:

> Hi Richard,
>
> Fortunately lost items are rare. I sure hope yours turns up! But if not,
> we’ll deal with it through proper channels and make sure you get a
> replacement as soon as possible.
>
> 73,
> Wayne
> N6KR
>
> ----
> http://www.elecraft.com
>
> > On Mar 28, 2018, at 1:33 PM, richard kappler <[hidden email]>
> wrote:
> >
> > To Wayne and Eric especially, but to all on the list. I saved my shekels
> > and ordered my KX2 Shack in a box 2 weeks ago tomorrow. To say I was as
> > impatient as a kid before Christmas would be an understatement. The
> > Elecraft team shipped my new baby last Friday, it went out from the USPS
> > San Jose distribution center Friday night, 1845 iirc, scheduled for
> > delivery this past Monday, 26 March. It has not been heard from, scanned,
> > seen since. The USPS has been abominable in helping me track down my
> radio.
> > I contacted Elecraft this morning to inform and to get info on the
> timeline
> > and procedure for making a lost package claim.
> >
> > Michelle answered the phone, was delightful, understanding,
> commiserative,
> > wicked helpful. She is working with contacts the Elecraft folks have in
> the
> > post office, has been very up front and informative, even if I didn't
> > especially care for the answers, at least she gave them to me. She just
> > sent me an update to let me know where she was in her efforts and so I
> > didn't feel that I had been forgotten. BRAVO ZULU to the Elecraft team
> and
> > Michelle in particular for customer service surpassing the norm. I still
> > don't have a radio, but I do have a warm fuzzy that I will be taken care
> > of, though it may well be 30 days or so before I see a KX2.
> >
> > If only the post office had this level of excellence in their staff.
> >
> > --
> > W2KAP
> >
> > In any given circuit, the most expensive part will always sacrifice
> itself
> > to protect the fuse.
> > ______________________________________________________________
> > Elecraft mailing list
> > Home: http://mailman.qth.net/mailman/listinfo/elecraft
> > Help: http://mailman.qth.net/mmfaq.htm
> > Post: mailto:[hidden email]
> >
> > This list hosted by: http://www.qsl.net
> > Please help support this email list: http://www.qsl.net/donate.html
> > Message delivered to [hidden email]
> ______________________________________________________________
> Elecraft mailing list
> Home: http://mailman.qth.net/mailman/listinfo/elecraft
> Help: http://mailman.qth.net/mmfaq.htm
> Post: mailto:[hidden email]
>
> This list hosted by: http://www.qsl.net
> Please help support this email list: http://www.qsl.net/donate.html
> Message delivered to [hidden email]

RichA

Re: Elecraft customer service

In reply to this post by richard kappler

From my personal experiences with the Elecraft Crew I have nothing but high praise for everyone that works there! They bring customer service and technical service to a whole new level.

"Dilly, Dilly!!!!!"

Vy 73 es gud DX!

Rich Arland K7SZ
Bent Dipole Ranch, Dacula, GA
Author: "ARRL's Low Power Communications, the Art and Science of QRP" (all 4 editions)

Cogito ergo CQ (I think therefore, I HAM)
http://commobunker.blogspot.com/

________________________________
From: [hidden email] <[hidden email]> on behalf of richard kappler <[hidden email]>
Sent: Wednesday, March 28, 2018 4:33 PM
To: [hidden email]
Subject: [Elecraft] Elecraft customer service

To Wayne and Eric especially, but to all on the list. I saved my shekels
and ordered my KX2 Shack in a box 2 weeks ago tomorrow. To say I was as
impatient as a kid before Christmas would be an understatement. The
Elecraft team shipped my new baby last Friday, it went out from the USPS
San Jose distribution center Friday night, 1845 iirc, scheduled for
delivery this past Monday, 26 March. It has not been heard from, scanned,
seen since. The USPS has been abominable in helping me track down my radio.
I contacted Elecraft this morning to inform and to get info on the timeline
and procedure for making a lost package claim.

Michelle answered the phone, was delightful, understanding, commiserative,
wicked helpful. She is working with contacts the Elecraft folks have in the
post office, has been very up front and informative, even if I didn't
especially care for the answers, at least she gave them to me. She just
sent me an update to let me know where she was in her efforts and so I
didn't feel that I had been forgotten. BRAVO ZULU to the Elecraft team and
Michelle in particular for customer service surpassing the norm. I still
don't have a radio, but I do have a warm fuzzy that I will be taken care
of, though it may well be 30 days or so before I see a KX2.

If only the post office had this level of excellence in their staff.

--
W2KAP

In any given circuit, the most expensive part will always sacrifice itself
to protect the fuse.
______________________________________________________________
Elecraft mailing list
Home: http://mailman.qth.net/mailman/listinfo/elecraft
Help: http://mailman.qth.net/mmfaq.htm
Post: mailto:[hidden email]

This list hosted by: http://www.qsl.net
Please help support this email list: http://www.qsl.net/donate.html
Message delivered to [hidden email]
______________________________________________________________
Elecraft mailing list
Home: http://mailman.qth.net/mailman/listinfo/elecraft
Help: http://mailman.qth.net/mmfaq.htm
Post: mailto:[hidden email]

This list hosted by: http://www.qsl.net
Please help support this email list: http://www.qsl.net/donate.html
Message delivered to [hidden email]

Niel Skousen

Re: Elecraft customer service

I bought a QCX kit in January that got lost... maybe it will show up - late - as a KX2 ???

Good Lck !

Niel

Sent from my iPhone

> On Mar 28, 2018, at 17:04, Rich Arland <[hidden email]> wrote:
>
> From my personal experiences with the Elecraft Crew I have nothing but high praise for everyone that works there! They bring customer service and technical service to a whole new level.
>
>
> "Dilly, Dilly!!!!!"
>
>
> Vy 73 es gud DX!
>
> Rich Arland K7SZ
> Bent Dipole Ranch, Dacula, GA
> Author: "ARRL's Low Power Communications, the Art and Science of QRP" (all 4 editions)
>
> Cogito ergo CQ (I think therefore, I HAM)
> http://commobunker.blogspot.com/
>
>
>
>
> ________________________________
> From: [hidden email] <[hidden email]> on behalf of richard kappler <[hidden email]>
> Sent: Wednesday, March 28, 2018 4:33 PM
> To: [hidden email]
> Subject: [Elecraft] Elecraft customer service
>
> To Wayne and Eric especially, but to all on the list. I saved my shekels
> and ordered my KX2 Shack in a box 2 weeks ago tomorrow. To say I was as
> impatient as a kid before Christmas would be an understatement. The
> Elecraft team shipped my new baby last Friday, it went out from the USPS
> San Jose distribution center Friday night, 1845 iirc, scheduled for
> delivery this past Monday, 26 March. It has not been heard from, scanned,
> seen since. The USPS has been abominable in helping me track down my radio.
> I contacted Elecraft this morning to inform and to get info on the timeline
> and procedure for making a lost package claim.
>
> Michelle answered the phone, was delightful, understanding, commiserative,
> wicked helpful. She is working with contacts the Elecraft folks have in the
> post office, has been very up front and informative, even if I didn't
> especially care for the answers, at least she gave them to me. She just
> sent me an update to let me know where she was in her efforts and so I
> didn't feel that I had been forgotten. BRAVO ZULU to the Elecraft team and
> Michelle in particular for customer service surpassing the norm. I still
> don't have a radio, but I do have a warm fuzzy that I will be taken care
> of, though it may well be 30 days or so before I see a KX2.
>
> If only the post office had this level of excellence in their staff.
>
> --
> W2KAP
>
> In any given circuit, the most expensive part will always sacrifice itself
> to protect the fuse.
> ______________________________________________________________
> Elecraft mailing list
> Home: http://mailman.qth.net/mailman/listinfo/elecraft
> Help: http://mailman.qth.net/mmfaq.htm
> Post: mailto:[hidden email]
>
> This list hosted by: http://www.qsl.net
> Please help support this email list: http://www.qsl.net/donate.html
> Message delivered to [hidden email]
> ______________________________________________________________
> Elecraft mailing list
> Home: http://mailman.qth.net/mailman/listinfo/elecraft
> Help: http://mailman.qth.net/mmfaq.htm
> Post: mailto:[hidden email]
>
> This list hosted by: http://www.qsl.net
> Please help support this email list: http://www.qsl.net/donate.html
> Message delivered to [hidden email]

Don Wilhelm

Re: Elecraft customer service

Neil,

I am sorry to hear about your experience with USPS. They are normally
quite reliable. I have been shipping with USPS Priority Mail as well as
UPS and have not seen a problem with either since 2004.

I would suspect some problem with the plane or truck along the path to
your address.

The only problem I have ever encountered was with one parcel that was
not delivered promptly because of some unknown reason - maybe
misdirected in the bustle of Holiday mail. It was later delivered to
the proper address. I normally ship between 1 and 5 parcels each week.

I did have another problem with a shipment to Spain. The Spanish
customs return it to me even though the customs fees had been paid by my
customer. I have to blame that on the customs folks in Spain rather
than the USPS.

Have faith.

73,
Don W3FPR

On 3/28/2018 7:52 PM, Niel Skousen wrote:
> I bought a QCX kit in January that got lost... maybe it will show up - late - as a KX2 ???
>
> Good Lck !
>
> Niel
>
______________________________________________________________
Elecraft mailing list
Home: http://mailman.qth.net/mailman/listinfo/elecraft
Help: http://mailman.qth.net/mmfaq.htm
Post: mailto:[hidden email]

This list hosted by: http://www.qsl.net
Please help support this email list: http://www.qsl.net/donate.html
Message delivered to [hidden email]

Rick Tavan-2

Re: Elecraft customer service

Another thing to check for missing packages is your neighbors. One shipment
to me, from Elecraft in fact, got delivered next door. This one was being
tracked, so I knew that the shipper thought it had been delivered. I walked
the block and found it sitting there. In your case, you've had no tracking
reports. If tracking was enabled, it's probably not in the neighborhood. GL,

/Rick N6XI

Rick Tavan
Truckee, CA

On Wed, Mar 28, 2018 at 5:10 PM, Don Wilhelm <[hidden email]> wrote:

> Neil,
>
> I am sorry to hear about your experience with USPS. They are normally
> quite reliable. I have been shipping with USPS Priority Mail as well as
> UPS and have not seen a problem with either since 2004.
>
> I would suspect some problem with the plane or truck along the path to
> your address.
>
> The only problem I have ever encountered was with one parcel that was not
> delivered promptly because of some unknown reason - maybe misdirected in
> the bustle of Holiday mail. It was later delivered to the proper address.
> I normally ship between 1 and 5 parcels each week.
>
> I did have another problem with a shipment to Spain. The Spanish customs
> return it to me even though the customs fees had been paid by my customer.
> I have to blame that on the customs folks in Spain rather than the USPS.
>
> Have faith.
>
> 73,
> Don W3FPR
>
> On 3/28/2018 7:52 PM, Niel Skousen wrote:
>
>> I bought a QCX kit in January that got lost... maybe it will show up -
>> late - as a KX2 ???
>>
>> Good Lck !
>>
>> Niel
>>
>> ______________________________________________________________
> Elecraft mailing list
> Home: http://mailman.qth.net/mailman/listinfo/elecraft
> Help: http://mailman.qth.net/mmfaq.htm
> Post: mailto:[hidden email]
>
> This list hosted by: http://www.qsl.net
> Please help support this email list: http://www.qsl.net/donate.html
> Message delivered to [hidden email]
>

Rick McGaver-2

Re: Elecraft customer service

In reply to this post by richard kappler

Oh Yes, many could learn about customer service from Elecraft.
I had a situation where I was ordering some parts off the internet,
Sounds so-oooo easy. Not for me! My love for computers is limited.
Anyway, I tried ordering and ended up with 3 orders and nothing working.
I then said screw it. Five minutes later I get this call from Michelle and she asked me if I was having problems. Being mild as I am and ready to blow she said “let me help You, this is easy to fix”. 5 minutes later I was done off the phone and I said to my wife.
That is unbelievable service, and calm help on the other end.
Thanks Michelle or who ever it was!
Outstanding.
Rick. NK 9G

Sent from my iPad

Phil Kane-2

Re: Elecraft customer service

In reply to this post by Rick Tavan-2

On 3/28/2018 5:43 PM, Rick Tavan wrote:

> Another thing to check for missing packages is your neighbors.

Good advice. One other "wrinkle". In general, I have goods sent to my
P.O. Box unless he nature of the order indicates freight delivery or the
shipper prefers home delivery. In general, the USPS has been good, but
lately I had not one, not two, but three instances where the tracking
showed that it was delivered to the box several days before. Turns out
that the box clerk was either lazy or incompetent and did not leave the
required pick-up notice in the box directing me to the counter. In one
case the station manager searched all over in the station for
prescription medications several days overdue and finally found it
hidden away somewhere. The moral of the story - get the tracking number
from the shipper and follow it on line from the shipper's notification
to the USPS through to the delivery attempts.

Although I haven't had occasion to use Elecraft customer support, I feel
confident that it will be there when I need it.

----
Phil Kane - Beaverton, OR
PNWR CP Hall MP 29.9 - OE District
______________________________________________________________
Elecraft mailing list
Home: http://mailman.qth.net/mailman/listinfo/elecraft
Help: http://mailman.qth.net/mmfaq.htm
Post: mailto:[hidden email]

This list hosted by: http://www.qsl.net
Please help support this email list: http://www.qsl.net/donate.html
Message delivered to [hidden email]

Rick Tavan-2

Re: Elecraft customer service

[OT] Phil's comment about PO boxes reminds me to remind readers about two
lesser known shipping concepts:

1. Anyone with a PO box knows that they are for USPS mail only and won't
accept mail from couriers like FedEx and UPS. Except that some individual
POs will let you have a package shipped by courier to the Post Office's own
street address plus your box number in some disguised format. You have to
talk to your postmaster.
2. In some rural areas, maybe others as well, some couriers subcontract
final delivery to the USPS. That's fine if you have a mailbox, even if the
package is too big to fit and the mail carrier leaves it on your porch or
under your rural mailbox. But if you don't have a home mailbox or legal
mail slot, and a courier accepts a package addressed to your street
address, and then hands it off to the PO for delivery, USPS will return the
package to sender because it violates THEIR (USPS's) rules. The courier's
rules no longer apply. Catch 22 of sorts. (The one time it happened to me,
the shipper cancelled the order, refunded my money, then the product went
on sale a few weeks later and I reordered, saving $200, sort of poetic
justice. Don't count on it!)

/Rick N6XI

Rick Tavan
Truckee, CA

On Wed, Mar 28, 2018 at 7:41 PM, Phil Kane <[hidden email]> wrote:

> On 3/28/2018 5:43 PM, Rick Tavan wrote:
>
> Another thing to check for missing packages is your neighbors.
>>
>
> Good advice. One other "wrinkle". In general, I have goods sent to my
> P.O. Box unless he nature of the order indicates freight delivery or the
> shipper prefers home delivery. In general, the USPS has been good, but
> lately I had not one, not two, but three instances where the tracking
> showed that it was delivered to the box several days before. Turns out
> that the box clerk was either lazy or incompetent and did not leave the
> required pick-up notice in the box directing me to the counter. In one
> case the station manager searched all over in the station for prescription
> medications several days overdue and finally found it hidden away
> somewhere. The moral of the story - get the tracking number from the
> shipper and follow it on line from the shipper's notification to the USPS
> through to the delivery attempts.
>
> Although I haven't had occasion to use Elecraft customer support, I feel
> confident that it will be there when I need it.
>
> ----
> Phil Kane - Beaverton, OR
> PNWR CP Hall MP 29.9 - OE District
>
> ______________________________________________________________
> Elecraft mailing list
> Home: http://mailman.qth.net/mailman/listinfo/elecraft
> Help: http://mailman.qth.net/mmfaq.htm
> Post: mailto:[hidden email]
>
> This list hosted by: http://www.qsl.net
> Please help support this email list: http://www.qsl.net/donate.html
> Message delivered to [hidden email]
>

richard kappler

Re: Elecraft customer service

I got my radio today, thanks entirely to Michelle at Elecraft. As explained
previously, I called yesterday to inform Elecraft, ask about their process
in cases like this. Michelle explained it to me carefully and clearly, then
told me she would work on it from her end, but she probably wouldn’t hear
anything for 2-3 days. By yesterday afternoon she had opened a case with
USPS.

As I understand it she also called the San Jose distribution center, called
my local post office, determined it had erroneously been placed in a
sort-by-hand bin instead of on a plane to the east coast. Last night it was
on a plane, before sunrise it was on a truck to my local post office, and
by noonish it was at my door.

Hooray for Elecraft customer service, God bless Michelle and, WOW! What a
radio! Hooked it up and checked it out for about ten minutes, simply
amazing.

Wayne, do me a favor, buy that young lady a coffee and a dozen roses, send
me the bill.

Now I’m off to read. Thanks to all, 73

Richard, W2KAP

On Thu, Mar 29, 2018 at 12:44 AM Rick Tavan <[hidden email]> wrote:

> [OT] Phil's comment about PO boxes reminds me to remind readers about two
> lesser known shipping concepts:
>
> 1. Anyone with a PO box knows that they are for USPS mail only and won't
> accept mail from couriers like FedEx and UPS. Except that some
> individual
> POs will let you have a package shipped by courier to the Post Office's
> own
> street address plus your box number in some disguised format. You have
> to
> talk to your postmaster.
> 2. In some rural areas, maybe others as well, some couriers subcontract
> final delivery to the USPS. That's fine if you have a mailbox, even if
> the
> package is too big to fit and the mail carrier leaves it on your porch
> or
> under your rural mailbox. But if you don't have a home mailbox or legal
> mail slot, and a courier accepts a package addressed to your street
> address, and then hands it off to the PO for delivery, USPS will return
> the
> package to sender because it violates THEIR (USPS's) rules. The
> courier's
> rules no longer apply. Catch 22 of sorts. (The one time it happened to
> me,
> the shipper cancelled the order, refunded my money, then the product
> went
> on sale a few weeks later and I reordered, saving $200, sort of poetic
> justice. Don't count on it!)
>
> /Rick N6XI
>
>
> Rick Tavan
> Truckee, CA
>
> On Wed, Mar 28, 2018 at 7:41 PM, Phil Kane <[hidden email]> wrote:
>
> > On 3/28/2018 5:43 PM, Rick Tavan wrote:
> >
> > Another thing to check for missing packages is your neighbors.
> >>
> >
> > Good advice. One other "wrinkle". In general, I have goods sent to my
> > P.O. Box unless he nature of the order indicates freight delivery or the
> > shipper prefers home delivery. In general, the USPS has been good, but
> > lately I had not one, not two, but three instances where the tracking
> > showed that it was delivered to the box several days before. Turns out
> > that the box clerk was either lazy or incompetent and did not leave the
> > required pick-up notice in the box directing me to the counter. In one
> > case the station manager searched all over in the station for
> prescription
> > medications several days overdue and finally found it hidden away
> > somewhere. The moral of the story - get the tracking number from the
> > shipper and follow it on line from the shipper's notification to the USPS
> > through to the delivery attempts.
> >
> > Although I haven't had occasion to use Elecraft customer support, I feel
> > confident that it will be there when I need it.
> >
> > ----
> > Phil Kane - Beaverton, OR
> > PNWR CP Hall MP 29.9 - OE District
> >
> > ______________________________________________________________
> > Elecraft mailing list
> > Home: http://mailman.qth.net/mailman/listinfo/elecraft
> > Help: http://mailman.qth.net/mmfaq.htm
> > Post: mailto:[hidden email]
> >
> > This list hosted by: http://www.qsl.net
> > Please help support this email list: http://www.qsl.net/donate.html
> > Message delivered to [hidden email]
> >
> ______________________________________________________________
> Elecraft mailing list
> Home: http://mailman.qth.net/mailman/listinfo/elecraft
> Help: http://mailman.qth.net/mmfaq.htm
> Post: mailto:[hidden email]
>
> This list hosted by: http://www.qsl.net
> Please help support this email list: http://www.qsl.net/donate.html
> Message delivered to [hidden email]
>

Bill K9YEQ

Re: Elecraft customer service

Whew!!!!

73,
Bill
K9YEQ

-----Original Message-----
From: [hidden email] <[hidden email]> On Behalf Of richard kappler
Sent: Thursday, March 29, 2018 8:55 PM
To: [hidden email]
Subject: Re: [Elecraft] Elecraft customer service

I got my radio today, thanks entirely to Michelle at Elecraft. As explained previously, I called yesterday to inform Elecraft, ask about their process in cases like this. Michelle explained it to me carefully and clearly, then told me she would work on it from her end, but she probably wouldn’t hear anything for 2-3 days. By yesterday afternoon she had opened a case with USPS.

As I understand it she also called the San Jose distribution center, called my local post office, determined it had erroneously been placed in a sort-by-hand bin instead of on a plane to the east coast. Last night it was on a plane, before sunrise it was on a truck to my local post office, and by noonish it was at my door.

Hooray for Elecraft customer service, God bless Michelle and, WOW! What a radio! Hooked it up and checked it out for about ten minutes, simply amazing.

Wayne, do me a favor, buy that young lady a coffee and a dozen roses, send me the bill.

Now I’m off to read. Thanks to all, 73

Richard, W2KAP

On Thu, Mar 29, 2018 at 12:44 AM Rick Tavan <[hidden email]> wrote:

> [OT] Phil's comment about PO boxes reminds me to remind readers about
> two lesser known shipping concepts:
>
> 1. Anyone with a PO box knows that they are for USPS mail only and won't
> accept mail from couriers like FedEx and UPS. Except that some
> individual
> POs will let you have a package shipped by courier to the Post
> Office's own
> street address plus your box number in some disguised format. You
> have to
> talk to your postmaster.
> 2. In some rural areas, maybe others as well, some couriers subcontract
> final delivery to the USPS. That's fine if you have a mailbox, even
> if the
> package is too big to fit and the mail carrier leaves it on your
> porch or
> under your rural mailbox. But if you don't have a home mailbox or legal
> mail slot, and a courier accepts a package addressed to your street
> address, and then hands it off to the PO for delivery, USPS will
> return the
> package to sender because it violates THEIR (USPS's) rules. The
> courier's
> rules no longer apply. Catch 22 of sorts. (The one time it happened
> to me,
> the shipper cancelled the order, refunded my money, then the
> product went
> on sale a few weeks later and I reordered, saving $200, sort of poetic
> justice. Don't count on it!)
>
> /Rick N6XI
>
>
> Rick Tavan
> Truckee, CA
>
> On Wed, Mar 28, 2018 at 7:41 PM, Phil Kane <[hidden email]> wrote:
>
> > On 3/28/2018 5:43 PM, Rick Tavan wrote:
> >
> > Another thing to check for missing packages is your neighbors.
> >>
> >
> > Good advice. One other "wrinkle". In general, I have goods sent to
> > my P.O. Box unless he nature of the order indicates freight delivery
> > or the shipper prefers home delivery. In general, the USPS has been
> > good, but lately I had not one, not two, but three instances where
> > the tracking showed that it was delivered to the box several days
> > before. Turns out that the box clerk was either lazy or incompetent
> > and did not leave the required pick-up notice in the box directing
> > me to the counter. In one case the station manager searched all
> > over in the station for
> prescription
> > medications several days overdue and finally found it hidden away
> > somewhere. The moral of the story - get the tracking number from
> > the shipper and follow it on line from the shipper's notification to
> > the USPS through to the delivery attempts.
> >
> > Although I haven't had occasion to use Elecraft customer support, I
> > feel confident that it will be there when I need it.
> >
> > ----
> > Phil Kane - Beaverton, OR
> > PNWR CP Hall MP 29.9 - OE District
> >
> > ______________________________________________________________
> > Elecraft mailing list
> > Home: http://mailman.qth.net/mailman/listinfo/elecraft
> > Help: http://mailman.qth.net/mmfaq.htm
> > Post: mailto:[hidden email]
> >
> > This list hosted by: http://www.qsl.net Please help support this
> > email list: http://www.qsl.net/donate.html Message delivered to
> > [hidden email]
> >
> ______________________________________________________________
> Elecraft mailing list
> Home: http://mailman.qth.net/mailman/listinfo/elecraft
> Help: http://mailman.qth.net/mmfaq.htm
> Post: mailto:[hidden email]
>
> This list hosted by: http://www.qsl.net Please help support this email
> list: http://www.qsl.net/donate.html Message delivered to
> [hidden email]
>

--
W2KAP

In any given circuit, the most expensive part will always sacrifice itself to protect the fuse.
______________________________________________________________
Elecraft mailing list
Home: http://mailman.qth.net/mailman/listinfo/elecraft
Help: http://mailman.qth.net/mmfaq.htm
Post: mailto:[hidden email]

This list hosted by: http://www.qsl.net
Please help support this email list: http://www.qsl.net/donate.html Message delivered to [hidden email]
______________________________________________________________
Elecraft mailing list
Home: http://mailman.qth.net/mailman/listinfo/elecraft
Help: http://mailman.qth.net/mmfaq.htm
Post: mailto:[hidden email]

This list hosted by: http://www.qsl.net
Please help support this email list: http://www.qsl.net/donate.html
Message delivered to [hidden email]