While it may not be the case that every complaint to Elecraft turns
around instantly with 100% satisfaction, consider that you might be
dealing with a US company similar to the one from which I yesterday
received the following response regarding a defective product: "Nothing
ships from here in a damaged state." This "the customer is always wrong"
response is a far cry from the interactive responses that I have had
from Elecraft.
John Ragle -- W1ZI
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