Elecraft service and USINTERFACE

[Robert Allbright]

I ordered a KK7uq IMD meter from USINTERFACE several weeks ago
Paypal made the payment on 12th June but I have not received the
'thing' yet. I have emailed Glenn W3GWW @ usinterface.com several times
without getting a reply.
I'm contrasting this very poor service with the superb service /
response I always get from Elecraft + recently Microham.
I'm just wondering if USINTERFACE are on holiday?

73 Rob G3RCE

Yahweh, what is man, that you should notice him?
A human being, that you should think about him?
Man's life, a mere puff of wind,
his days, as fugitive as shadows.




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[Julian, G4ILO]

Robert Allbright wrote

I ordered a KK7uq IMD meter from USINTERFACE several weeks ago
Paypal made the payment on 12th June but I have not received the
'thing' yet. I have emailed Glenn W3GWW @ usinterface.com several times
without getting a reply.
I'm contrasting this very poor service with the superb service /
response I always get from Elecraft + recently Microham.
I'm just wondering if USINTERFACE are on holiday?

I'm very surprised at your experience. I purchased the IMD meter a few weeks ago and Glenn dealt with my order with the highest standard of service and courtesy. On the basis of that I would have recommended US Interface to anybody.

I seem to recall that there was no option to place an international order on the website. I emailed Glenn and he replied in a few hours to tell me to use the domestic option and he would email me to let me know the difference to be paid, but he would not delay shipping the product until I paid the extra few dollars. He was as good as his word, and the meter was in my shack a week later.

I see that there is a phone number on the US INterface site. Perhaps a phone call would be in order? Email these days is, unfortunately, pretty unreliable.

[Craig WØLV]

I do not know if you have Gelnn's phone number, but it is 410-272-9110.  

I purchased an interface cable from him at Dayton for the K3 and also purchased a RigExpert SD from him two years ago and have always received great service and call backs within 24 hours and even on weekends when I called, ih his defence.

Craig KA0CT

Robert Allbright wrote

I ordered a KK7uq IMD meter from USINTERFACE several weeks ago
Paypal made the payment on 12th June but I have not received the
'thing' yet. I have emailed Glenn W3GWW @ usinterface.com several times
without getting a reply.
I'm contrasting this very poor service with the superb service /
response I always get from Elecraft + recently Microham.
I'm just wondering if USINTERFACE are on holiday?

73 Rob G3RCE

Yahweh, what is man, that you should notice him?
A human being, that you should think about him?
Man's life, a mere puff of wind,
his days, as fugitive as shadows.




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Elecraft web page: http://www.elecraft.com