Excellent Company!

[Lew-2]

Yo,
    I'd like to publicly  thank Gary-AB7MY and Katie and Lisa for their
excellent, accurate and prompt service regarding the resuscitation of  
my deaf K3 #1561.
The rig developed a problem that I couldn't diagnose or fix in spite of
Gary's email tutelage.  I shipped the rig to him while the home office
sent him an overlooked 250Hz filter in the sub-Rx. He rapidly fixed the
rig, installed the filter and then fired the K3 back to me complete with
a note detailing the 13 things he did while he had  it.   #1561 is back
to me in time for this weekend's CW exercise and I don't think this
level of service is normal for a "usual" radio company. # 1561 now hears
back as well or better than its twin #1560.  Diversity Rx utilizing two
identical linked receivers with 2 different antennae makes radio a much
better game for me!
    I'm pleased to own a product of such a well run and responsive company.
     73 and I remain,
    Lew Sayre   W7EW/W7AT
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[Rob May-2]

I'd like to echo Lew's experience on a K3 repair.  I had a minor problem with s/n 1417 that I could not track down despite many emails back and forth to Gary, AB7MY.  He even sent parts that I was willing to install myself.  When all else failed, I sent it to Elecraft for service.  I sent the radio Priority Mail on Tuesday, Nov 18 and on Thursday, Nov 20 I had an email saying the radio was fixed and would be in the UPS system the next day!  Unbelievable service!  S/N 1417 is back home now and doing great.  Just one more reason the K3 is the best radio around, you're buying a whole company that takes a personal interest in each customer.
Rob
NV5E

> Date: Thu, 27 Nov 2008 10:46:28 -0800
> From: [hidden email]
> To: [hidden email]
> CC:
> Subject: [Elecraft] Excellent Company!
>
> Yo,
> I'd like to publicly thank Gary-AB7MY and Katie and Lisa for their
> excellent, accurate and prompt service regarding the resuscitation of
> my deaf K3 #1561.
> The rig developed a problem that I couldn't diagnose or fix in spite of
> Gary's email tutelage. I shipped the rig to him while the home office
> sent him an overlooked 250Hz filter in the sub-Rx. He rapidly fixed the
> rig, installed the filter and then fired the K3 back to me complete with
> a note detailing the 13 things he did while he had it. #1561 is back
> to me in time for this weekend's CW exercise and I don't think this
> level of service is normal for a "usual" radio company. # 1561 now hears
> back as well or better than its twin #1560. Diversity Rx utilizing two
> identical linked receivers with 2 different antennae makes radio a much
> better game for me!
> I'm pleased to own a product of such a well run and responsive company.
> 73 and I remain,
> Lew Sayre W7EW/W7AT
> _______________________________________________
> Elecraft mailing list
> Post to: [hidden email]
> You must be a subscriber to post to the list.
> Subscriber Info (Addr. Change, sub, unsub etc.):
> http://mailman.qth.net/mailman/listinfo/elecraft
>
> Help: http://mailman.qth.net/subscribers.htm
> Elecraft web page: http://www.elecraft.com

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Subscriber Info (Addr. Change, sub, unsub etc.):
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Help: http://mailman.qth.net/subscribers.htm
Elecraft web page: http://www.elecraft.com