Excellent Elecraft service!

[k7ffn frdmftr.net]

I purchased a KX3 "Shack-in-a-Pack" a year ago, and after making one contact QRP at 5-watts, I set it aside in its carrying case while I took care of other commitments.  Last week, barely three weeks before the end of the warranty period, I brought it out and started working with it, studying the manuals, and figuring out how to use it.  I immediately discovered that transmitting into a 50-Ohm dummy load and pressing ATU TUNE returned an SWR of 25.4:1.  Discussions with 'Rob,' Elecraft technician, were not productive; i.e., the results that should have been obtained weren't there.  Eventually I discovered that while it said I was transmitting at 5-watts, the RF indicator was reading el zippo.  Rob sent me a Repair Service Authorization (RSA) and I returned it to Elecraft for repair.  It took two days to get there and one day later I received notification that the KXAT3 board had failed, had now been replaced, the unit calibrated, and all is copacetic!  I am writing this to cr
 ow about the wonderful service offered by Elecraft, especially approaching the Christmas season!  (My only complaint is the $57 it took to ship it and insure it for $1400, but that is not their fault.)  I am very happy with Elecraft and I am looking forward to doing some serious QRP work when it gets back.

73.
--Don Cline, K7FFN
[hidden email]<mailto:[hidden email]>

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[Rick Bates, NK7I]

If there is a next time, one can ask for a shipping label from
Elecraft.  But wait a few days for the response; when I returned from
shipping the PA deck from the KPA1500 ($170 insured), I got the label in
the email.  Oh well. It was out of warranty (but unused until the shack
is completed; very soon now).

I always, always ask for discounts or similar; the worst possible answer
is 'no', which costs me nothing yet sometimes provides a nice savings.

73 es Merry Christmas,
Rick NK7I

On 12/16/2019 9:53 AM, k7ffn frdmftr.net wrote:

> I purchased a KX3 "Shack-in-a-Pack" a year ago, and after making one contact QRP at 5-watts, I set it aside in its carrying case while I took care of other commitments.  Last week, barely three weeks before the end of the warranty period, I brought it out and started working with it, studying the manuals, and figuring out how to use it.  I immediately discovered that transmitting into a 50-Ohm dummy load and pressing ATU TUNE returned an SWR of 25.4:1.  Discussions with 'Rob,' Elecraft technician, were not productive; i.e., the results that should have been obtained weren't there.  Eventually I discovered that while it said I was transmitting at 5-watts, the RF indicator was reading el zippo.  Rob sent me a Repair Service Authorization (RSA) and I returned it to Elecraft for repair.  It took two days to get there and one day later I received notification that the KXAT3 board had failed, had now been replaced, the unit calibrated, and all is copacetic!  I am writing this to cr
>   ow about the wonderful service offered by Elecraft, especially approaching the Christmas season!  (My only complaint is the $57 it took to ship it and insure it for $1400, but that is not their fault.)  I am very happy with Elecraft and I am looking forward to doing some serious QRP work when it gets back.
>
> 73.
> --Don Cline, K7FFN
> [hidden email]<mailto:[hidden email]>
>
> ______________________________________________________________
> Elecraft mailing list
> Home: http://mailman.qth.net/mailman/listinfo/elecraft
> Help: http://mailman.qth.net/mmfaq.htm
> Post: mailto:[hidden email]
>
> This list hosted by: http://www.qsl.net
> Please help support this email list: http://www.qsl.net/donate.html
> Message delivered to [hidden email]

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