Import Costs from America

[Don Wilhelm-4]

The Elecraft warranty and repair terms are available on the website
(http://www.elecraft.com/repair.htm or google for Elecraft warranty).  
Customers who are concerned about how warranty repairs are handled and
how return shipping is handled can review that prior to purchase.  If
those warranty terms are objectionable to a particular customer, he can
decline to purchase.

The warranty terms (including return shipping terms) are also printed in
each manual.  So the fact that non-US or Canada will pay shipping both
ways can be apparent to any prospective customer who cares about that
particular item.

IMHO, if you are seeking a personal exception to those stated terms,
direct email to Eric or Wayne could be more productive than postings to
the Elecraft reflector.

73,
Don W3FPR

On 9/26/2014 5:08 AM, Poul Erik Karlshøj (PKA) wrote:
> all I ask for is that *for warranty repair* that the manufacturer pays for the return shipping. I believe that is normal commercial practice (also for other US manufacturers).
>
> It should (hopefully) not be a big financial burden for the manufacturer. Depending of course on the quality of his product and the number of units needing repair during the warranty period.
>
> I did not see anyone giving a figure of how many KPA500 and KAT500 units have been needing warranty repair. Maybe Elecraft could enligthen?
>
> /Paul OZ4UN
>
>

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[Lynn W. Taylor, WB6UUT]

I think we've pretty thoroughly beaten this dead horse.

On 9/26/2014 3:09 PM, Don Wilhelm wrote:

> The Elecraft warranty and repair terms are available on the website
> (http://www.elecraft.com/repair.htm or google for Elecraft warranty).  
> Customers who are concerned about how warranty repairs are handled and
> how return shipping is handled can review that prior to purchase.  If
> those warranty terms are objectionable to a particular customer, he
> can decline to purchase.
>
> The warranty terms (including return shipping terms) are also printed
> in each manual.  So the fact that non-US or Canada will pay shipping
> both ways can be apparent to any prospective customer who cares about
> that particular item.
>
> IMHO, if you are seeking a personal exception to those stated terms,
> direct email to Eric or Wayne could be more productive than postings
> to the Elecraft reflector.
>
> 73,
> Don W3FPR
>
> On 9/26/2014 5:08 AM, Poul Erik Karlshøj (PKA) wrote:
>> all I ask for is that *for warranty repair* that the manufacturer
>> pays for the return shipping. I believe that is normal commercial
>> practice (also for other US manufacturers).
>>
>> It should (hopefully) not be a big financial burden for the
>> manufacturer. Depending of course on the quality of his product and
>> the number of units needing repair during the warranty period.
>>
>> I did not see anyone giving a figure of how many KPA500 and KAT500
>> units have been needing warranty repair. Maybe Elecraft could enligthen?
>>
>> /Paul OZ4UN
>>
>>
>
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>

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[k6dgw]

Indeed.  It is said that an old Native American adage is, "Should you
find yourself riding a horse that has died, you best course of action is
to dismount."  I really doubt that's what the Native Americans would
say, but then they didn't speak English.

It all is what it all is.

73,

Fred K6DGW
- Northern California Contest Club
- CU in the 2014 Cal QSO Party 4-5 Oct 2014
- www.cqp.org

On 9/26/2014 11:06 AM, Clive Lorton wrote:
> Come on guys,  The original question was about import duty and VAT
> (sales Tax) to the UK.
> I purchased my K3 knowing that if there was a problem I would have to
> return part or all of the radio to either the U$ or Italy at my own cost.
>
> PLEASE stop hijacking any thread that eludes to transport costs to
> Europe to why won't the Factory pay return cost.......  Its boring and
> no ones listening.


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