David Lankshear wrote ...
Guess I must have done something wrong because I got no reply, so can anyone
who's "been there, done that" kindly advise, please?
Hi Dave,
I don't have an answer for your NPO question, but I can tell you a little
bit about Elecraft parts support ...
1) Elecraft will gladly provide complementary replacements for any missing
parts, and in my experience they will do so very quickly.
2) Occasionally Elecraft parts support chaps can get backlogged a few days
with email requests. Perhaps someone there is on holiday, which would
further slow their response time?
3) There used to be a statement somewhere on the Elecraft site about
allowing five days for parts orders to ship. However, I no longer can find
such a statement and further, I believe it was only intended for duplicate
parts purchases. I would expect replacement parts would ship much sooner.
4) There is a statement on the parts order page ...
"If you have problems ordering, please email sales @ elecraft . com"
Typically, Lisa or Pam will see and act on messages sent to this address
within just a few hours during their workday (Pacific Time).
5) As I recall, when emailing the Elecraft "parts" address I always received
an automated reply within a matter of minutes confirming receipt of my
email.
Cheers,
Gary, KI4GGX
K2 #4067
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