K2 repair
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Hello
I would like to apologize if I ruffled some feathers over Elecrafts support. I was told when I bought my first K2 that Elecraft did not work on them. When I had a problem with it that I couldn't fix, I sold it and bought another one. Well, I had the second one working beautifully for a month and it started developing problems. So I was going to sell it on ebay and buy the third one. As you can see, this was getting expensive. Now I am told that Elecraft does repair them, so I canceled the Ebay add, and am sitting here waiting for Elecraft support to return my call on getting this one fixed. Sorry I was such a pain in the rear, but all I wanted was a working K2. 73 Scott N5SM _______________________________________________ Elecraft mailing list Post to: [hidden email] You must be a subscriber to post to the list. Subscriber Info (Addr. Change, sub, unsub etc.): http://mailman.qth.net/mailman/listinfo/elecraft Help: http://mailman.qth.net/subscribers.htm Elecraft web page: http://www.elecraft.com |
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Ron's point about having a virtual network of support in this email reflector is spot on. I like to say Elecraft took the Open Source concept and applied it to their product support. There are thousands of Elecraft rigs in operation and with them a high number of technically savy owners who will offer suggestions to repair your radios. There are, those who think they know thier stuff but don't and offer suggestions, but the really technically savy ones quickly set them on the straight path of truth and light.
The amazing thing I found out from using the email reflector for help support is no one thinks less of you for needing help and asking for it. -- Mark, KJ7BS Glendale, AZ Editor, The SKCC Centurion Elecraft K2 S/N 0539 Fists # 2972 CC 1806 SKCC # 2240 C56 T20 MQFD # 128 QRP-ARCI # 12647 AZ ScQRPions COGRC Emergency Communications ---- Ron D'Eau Claire <[hidden email]> wrote: ============= That's a great post, Scott! Elecraft personnel are not all in Aptos. That's the "home office" where the kits and rigs are assembled, but engineers and support staff are scattered over a large area that includes several states. We normally communicate with each other via e-mail and telephone. For that reason, and to provide a written record of your request, e-mail is the best way to get support. Send a message to: [hidden email] (You'll likely get a reply from Gary Surrency in Arizona, for example, who is an absolute expert on Elecraft gear, having worked on them all daily for many years.) I doubt if a single person didn't get led astray at some point or another by someone they relied on who didn't know what they were talking about, or who had a hidden agenda. I know I have. In the decade I've owned Elecraft gear, I and almost countless others have experienced almost absurdly-good and eager help with any question or problem. It's an open question about which is better: Elecraft equipment or Elecraft support. Any opinions about that will start a huge, never-ending thread ;-) Indeed, it was my experience with the company that encouraged me to get involved with helping Wayne with the kit assembly manuals. It underscores the need to ask the source when one wants a clear answer, and sometimes it's worth asking twice if the answer wasn't clear the first time. Ron AC7AC -----Original Message----- Hello I would like to apologize if I ruffled some feathers over Elecrafts support. I was told when I bought my first K2 that Elecraft did not work on them. When I had a problem with it that I couldn't fix, I sold it and bought another one. Well, I had the second one working beautifully for a month and it started developing problems. So I was going to sell it on ebay and buy the third one. As you can see, this was getting expensive. Now I am told that Elecraft does repair them, so I canceled the Ebay add, and am sitting here waiting for Elecraft support to return my call on getting this one fixed. Sorry I was such a pain in the rear, but all I wanted was a working K2. 73 Scott N5SM _______________________________________________ _______________________________________________ Elecraft mailing list Post to: [hidden email] You must be a subscriber to post to the list. Subscriber Info (Addr. Change, sub, unsub etc.): http://mailman.qth.net/mailman/listinfo/elecraft Help: http://mailman.qth.net/subscribers.htm Elecraft web page: http://www.elecraft.com _______________________________________________ Elecraft mailing list Post to: [hidden email] You must be a subscriber to post to the list. Subscriber Info (Addr. Change, sub, unsub etc.): http://mailman.qth.net/mailman/listinfo/elecraft Help: http://mailman.qth.net/subscribers.htm Elecraft web page: http://www.elecraft.com |
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In reply to this post by Scott McDowell-4
Don't forget that Hamvention is coming up, and some folks will likely
be traveling. Dave Wilburn K4DGW K2/100 - S/N 5982 K3/100 - S/N 766 "For those who fought for it, freedom has a flavor the protected will never know." Scott McDowell wrote: > Hello > > I would like to apologize if I ruffled some feathers over Elecrafts support. > I was told when I bought my first K2 that Elecraft did not work on them. > When I had a problem with it that I couldn't fix, I sold it and bought > another > one. Well, I had the second one working beautifully for a month and > it started developing problems. So I was going to sell it on ebay and > buy the third one. As you can see, this was getting expensive. > Now I am told that Elecraft does repair them, so I canceled the > Ebay add, and am sitting here waiting for Elecraft support to return my > call on getting this one fixed. > Sorry I was such a pain in the rear, but all I wanted was a working K2. > 73 > Scott N5SM > _______________________________________________ > Elecraft mailing list > Post to: [hidden email] > You must be a subscriber to post to the list. > Subscriber Info (Addr. Change, sub, unsub etc.): > http://mailman.qth.net/mailman/listinfo/elecraft > > Help: http://mailman.qth.net/subscribers.htm > Elecraft web page: http://www.elecraft.com > Elecraft mailing list Post to: [hidden email] You must be a subscriber to post to the list. Subscriber Info (Addr. Change, sub, unsub etc.): http://mailman.qth.net/mailman/listinfo/elecraft Help: http://mailman.qth.net/subscribers.htm Elecraft web page: http://www.elecraft.com |
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Dave, Scott, and all,
Gary prefers not to travel :-) , so I doubt he will be at Dayton. But remember that he has another life too and takes the weekends off, so if you send a question late in the week, do not expect an answer until after he catches up on the backlog left over after the weekend. 73, Don W3FPR David Wilburn wrote: > Don't forget that Hamvention is coming up, and some folks will likely > be traveling. > > > Dave Wilburn > K4DGW > > Scott McDowell wrote: >> Hello >> >> I would like to apologize if I ruffled some feathers over Elecrafts >> support. >> I was told when I bought my first K2 that Elecraft did not work on them. >> When I had a problem with it that I couldn't fix, I sold it and bought >> another >> one. Well, I had the second one working beautifully for a month and >> it started developing problems. So I was going to sell it on ebay and >> buy the third one. As you can see, this was getting expensive. >> Now I am told that Elecraft does repair them, so I canceled the >> Ebay add, and am sitting here waiting for Elecraft support to return my >> call on getting this one fixed. >> Sorry I was such a pain in the rear, but all I wanted was a working K2. >> 73 >> Scott N5SM >> _______________________________________________ >> Elecraft mailing list >> Post to: [hidden email] >> You must be a subscriber to post to the list. >> Subscriber Info (Addr. Change, sub, unsub etc.): >> http://mailman.qth.net/mailman/listinfo/elecraft >> Help: http://mailman.qth.net/subscribers.htm >> Elecraft web page: http://www.elecraft.com >> > _______________________________________________ > Elecraft mailing list > Post to: [hidden email] > You must be a subscriber to post to the list. > Subscriber Info (Addr. Change, sub, unsub etc.): > http://mailman.qth.net/mailman/listinfo/elecraft > Help: http://mailman.qth.net/subscribers.htm > Elecraft web page: http://www.elecraft.com > ------------------------------------------------------------------------ > > > No virus found in this incoming message. > Checked by AVG. > Version: 8.0.100 / Virus Database: 269.23.16/1434 - Release Date: 5/15/2008 7:24 AM > Elecraft mailing list Post to: [hidden email] You must be a subscriber to post to the list. Subscriber Info (Addr. Change, sub, unsub etc.): http://mailman.qth.net/mailman/listinfo/elecraft Help: http://mailman.qth.net/subscribers.htm Elecraft web page: http://www.elecraft.com |
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In reply to this post by AC7AC
Scott,
I, too, have sent a rig to Gary. I was a test builder for the K2 and after a period of time, ran into issues with my original kit. We had a couple of mods over the years :-). He took care of everything. I also called and spoke to him re some upgrades and he helped through those. I was a test builder and when issues arose with the 30/80 add-on, not only Gary, but others who were builders and enthusiasts came to my aid. My original K-2, Who knows, I might wind up sending it to Gary again. I have lost track of which mods I have done, and what issues I have missed. One person who has the experience and knows exactly what to look for: Gary. I am not quite finished with a two year project which takes about 8 hours to add a K@/100 amp. Oh, well. Elecraft support including everyone on the reflector who has experience building, are a huge help. I have always been very relaxed with my building issues knowing there is expertise available, unlike 40+ years ago when sometimes you were out on a limb on your own! Some of the stuff I tried to build has found other uses/places. :-) (I am being really lazy with the K3, having it factory built, due to time, etc. ) 72, Bill K9YEQ K2 #35, K2 # 5279, KX1 #35, Mini Modules, etc. -----Original Message----- That's a great post, Scott! .............. In the decade I've owned Elecraft gear, I and almost countless others have experienced almost absurdly-good and eager help with any question or problem. It's an open question about which is better: Elecraft equipment or Elecraft support. Any opinions about that will start a huge, never-ending thread ;-) Indeed, it was my experience with the company that encouraged me to get involved with helping Wayne with the kit assembly manuals. It underscores the need to ask the source when one wants a clear answer, and sometimes it's worth asking twice if the answer wasn't clear the first time. Ron AC7AC _______________________________________________ Elecraft mailing list Post to: [hidden email] You must be a subscriber to post to the list. Subscriber Info (Addr. Change, sub, unsub etc.): http://mailman.qth.net/mailman/listinfo/elecraft Help: http://mailman.qth.net/subscribers.htm Elecraft web page: http://www.elecraft.com |
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