[K3] Elecraft Support?

[John Reilly-3]

I have a problem with my K3s 100w PA: No power above 12w, and receive
signals are down 20 dB. I sent an email to "K3support" a week ago and
haven't received a reply. Is that email address still valid? So, I
resent the email to "support" yesterday -- no response. Has Elecraft
stopped supporting the K3?

To make matters worst, I downloaded the K3s Schematics, and the KPA3A
schematics (Rev C4?) do not match my Rev E PCB. This sure make
troubleshooting a challenge.

I have a fairly large investment in Elecraft equipment, in large part
due to their past excellent support. Do I need to rethink this?
   - John, N0TA
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[kc8wh.mh]

I had the exact same problem with my K3s.It was a problem with the 100 watt power amp.It took a little bit before they got to me but it has been repaired and is scheduled to be back today.All told it took about a month.Be patient they get back to you and they will repair it.73Mike KC8WHSent from my Verizon, Samsung Galaxy smartphone
-------- Original message --------From: John Reilly <[hidden email]> Date: 12/1/20  1:55 PM  (GMT-05:00) To: [hidden email] Subject: [Elecraft] [K3] Elecraft Support? I have a problem with my K3s 100w PA: No power above 12w, and receive signals are down 20 dB. I sent an email to "K3support" a week ago and haven't received a reply. Is that email address still valid? So, I resent the email to "support" yesterday -- no response. Has Elecraft stopped supporting the K3?To make matters worst, I downloaded the K3s Schematics, and the KPA3A schematics (Rev C4?) do not match my Rev E PCB. This sure make troubleshooting a challenge.I have a fairly large investment in Elecraft equipment, in large part due to their past excellent support. Do I need to rethink this?   - John, N0TA______________________________________________________________Elecraft mailing listHome: http://mailman.qth.net/mailman/listinfo/elecraftHelp: http://mailman.qth.net/mmfaq.htmPost: mailto:[hidden email] list hosted by: http://www.qsl.netPlease help support this email list: http://www.qsl.net/donate.htmlMessage delivered to [hidden email]
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[wayne burdick]

John,

We're supporting the K3 100%, as always. Apologies for the delay, which appears to have been caused by Thanksgiving.

I'm sure someone will be getting back to you soon.

73,
Wayne
N6KR

> On Dec 1, 2020, at 10:53 AM, John Reilly <[hidden email]> wrote:
>
> I have a problem with my K3s 100w PA: No power above 12w, and receive signals are down 20 dB. I sent an email to "K3support" a week ago and haven't received a reply. Is that email address still valid? So, I resent the email to "support" yesterday -- no response. Has Elecraft stopped supporting the K3?
>
> To make matters worst, I downloaded the K3s Schematics, and the KPA3A schematics (Rev C4?) do not match my Rev E PCB. This sure make troubleshooting a challenge.
>
> I have a fairly large investment in Elecraft equipment, in large part due to their past excellent support. Do I need to rethink this?
>   - John, N0TA
> ______________________________________________________________
> Elecraft mailing list
> Home: http://mailman.qth.net/mailman/listinfo/elecraft
> Help: http://mailman.qth.net/mmfaq.htm
> Post: mailto:[hidden email]
>
> This list hosted by: http://www.qsl.net
> Please help support this email list: http://www.qsl.net/donate.html
> Message delivered to [hidden email]

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[Elecraft mailing list]

Give them a bit more time. Last week was a major holiday, and they are already overloaded as is. I am sure they will get back to you in the near future.

And yes, the K3 is very much still supported.

Jack, W6FB

> On Dec 1, 2020, at 10:53 AM, John Reilly <[hidden email]> wrote:
>
> I have a problem with my K3s 100w PA: No power above 12w, and receive signals are down 20 dB. I sent an email to "K3support" a week ago and haven't received a reply. Is that email address still valid? So, I resent the email to "support" yesterday -- no response. Has Elecraft stopped supporting the K3?
>
> To make matters worst, I downloaded the K3s Schematics, and the KPA3A schematics (Rev C4?) do not match my Rev E PCB. This sure make troubleshooting a challenge.
>
> I have a fairly large investment in Elecraft equipment, in large part due to their past excellent support. Do I need to rethink this?
>   - John, N0TA
> ______________________________________________________________
> Elecraft mailing list
> Home: http://mailman.qth.net/mailman/listinfo/elecraft
> Help: http://mailman.qth.net/mmfaq.htm
> Post: mailto:[hidden email]
>
> This list hosted by: http://www.qsl.net
> Please help support this email list: http://www.qsl.net/donate.html
> Message delivered to [hidden email]

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