[K3] Elecraft Support?

[W0JFR]

Update:
The day after I posted on this reflector, I got a call from Doug,
Elecraft Customer Support. He introduced me to the Amplifier swap
program, which I'll probably take advantage of. He also referred me to a
technician who provided an updated schematic and parts information.

This is the super support I expected from Elecraft -- I just got
impatient. I'm happy!
   - 73,m John, N0TA

Message: 2
Date: Tue, 1 Dec 2020 11:53:57 -0700
From: John Reilly<[hidden email]>
To:[hidden email]
Subject: [Elecraft] [K3] Elecraft Support?
Message-ID:<[hidden email]>
Content-Type: text/plain; charset=utf-8; format=flowed

I have a problem with my K3s 100w PA: No power above 12w, and receive
signals are down 20 dB. I sent an email to "K3support" a week ago and
haven't received a reply. Is that email address still valid? So, I
resent the email to "support" yesterday -- no response. Has Elecraft
stopped supporting the K3?

To make matters worst, I downloaded the K3s Schematics, and the KPA3A
schematics (Rev C4?) do not match my Rev E PCB. This sure make
troubleshooting a challenge.

I have a fairly large investment in Elecraft equipment, in large part
due to their past excellent support. Do I need to rethink this?
  ? - John, N0TA




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[NK7Z]

What is the "Amplifier Swap Program"?

73, and thanks,
Dave (NK7Z)
https://www.nk7z.net
ARRL Volunteer Examiner
ARRL Technical Specialist, RFI
ARRL Asst. Director, NW Division, Technical Resources

On 12/4/20 11:09 AM, John Reilly wrote:

> Update:
> The day after I posted on this reflector, I got a call from Doug,
> Elecraft Customer Support. He introduced me to the Amplifier swap
> program, which I'll probably take advantage of. He also referred me to a
> technician who provided an updated schematic and parts information.
>
> This is the super support I expected from Elecraft -- I just got
> impatient. I'm happy!
>    - 73,m John, N0TA
>
> Message: 2
> Date: Tue, 1 Dec 2020 11:53:57 -0700
> From: John Reilly<[hidden email]>
> To:[hidden email]
> Subject: [Elecraft] [K3] Elecraft Support?
> Message-ID:<[hidden email]>
> Content-Type: text/plain; charset=utf-8; format=flowed
>
> I have a problem with my K3s 100w PA: No power above 12w, and receive
> signals are down 20 dB. I sent an email to "K3support" a week ago and
> haven't received a reply. Is that email address still valid? So, I
> resent the email to "support" yesterday -- no response. Has Elecraft
> stopped supporting the K3?
>
> To make matters worst, I downloaded the K3s Schematics, and the KPA3A
> schematics (Rev C4?) do not match my Rev E PCB. This sure make
> troubleshooting a challenge.
>
> I have a fairly large investment in Elecraft equipment, in large part
> due to their past excellent support. Do I need to rethink this?
>   ? - John, N0TA
>
>
>
>
> ______________________________________________________________
> Elecraft mailing list
> Home: http://mailman.qth.net/mailman/listinfo/elecraft
> Help: http://mailman.qth.net/mmfaq.htm
> Post: mailto:[hidden email]
>
> This list hosted by: http://www.qsl.net
> Please help support this email list: http://www.qsl.net/donate.html
> Message delivered to [hidden email]

______________________________________________________________
Elecraft mailing list
Home: http://mailman.qth.net/mailman/listinfo/elecraft
Help: http://mailman.qth.net/mmfaq.htm
Post: mailto:[hidden email]

This list hosted by: http://www.qsl.net
Please help support this email list: http://www.qsl.net/donate.html
Message delivered to [hidden email]