[K3] Elecraft Support?
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Last December, I posted a message concerning whether Elecraft is still
supporting the K3. My K3s developed a problem with its 100w amplifier. Wayne quickly responded and confirmed Elecraft still supports the K3 100%. A few days later, Doug from Customer Support contacted me. Doug told me they have a K3 amplifier replacement program: you send them your amp and $100, and they send you a refurb'ed amp, built to the latest specs. He advised to expect a little delay due to the amp technician coming down with Covid. I promptly sent them my amp. So, now they have had my amp (and $100) for three months, and I haven't heard a thing. I've requested status -- NOTHING! Definitely NOT the customer service I expect from Elecraft. - John, N0TA ______________________________________________________________ Elecraft mailing list Home: http://mailman.qth.net/mailman/listinfo/elecraft Help: http://mailman.qth.net/mmfaq.htm Post: mailto:[hidden email] This list hosted by: http://www.qsl.net Please help support this email list: http://www.qsl.net/donate.html Message delivered to [hidden email] |
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You are not alone John. I can only imagine the position they must be in
with supply and employee issues. It does not excuse the lack of communication. I had an issue with my KIO3B. They did not have any replacement boards so I was told to send in mine and they would repair. This was in January when I sent it out. The only communication I have received has been their receipt acknowledgement and I have reached out a few times. Tough times ! Randy N1KWF On Thu, Mar 25, 2021 at 3:36 PM John Reilly <[hidden email]> wrote: > Last December, I posted a message concerning whether Elecraft is still > supporting the K3. My K3s developed a problem with its 100w amplifier. > Wayne quickly responded and confirmed Elecraft still supports the K3 > 100%. A few days later, Doug from Customer Support contacted me. > > Doug told me they have a K3 amplifier replacement program: you send them > your amp and $100, and they send you a refurb'ed amp, built to the > latest specs. He advised to expect a little delay due to the amp > technician coming down with Covid. I promptly sent them my amp. > > So, now they have had my amp (and $100) for three months, and I haven't > heard a thing. I've requested status -- NOTHING! > > Definitely NOT the customer service I expect from Elecraft. > - John, N0TA > ______________________________________________________________ > Elecraft mailing list > Home: http://mailman.qth.net/mailman/listinfo/elecraft > Help: http://mailman.qth.net/mmfaq.htm > Post: mailto:[hidden email] > > This list hosted by: http://www.qsl.net > Please help support this email list: http://www.qsl.net/donate.html > Message delivered to [hidden email] -- Randy Lake N1KWF 73 Gunn Rd. Keene,NH ______________________________________________________________ Elecraft mailing list Home: http://mailman.qth.net/mailman/listinfo/elecraft Help: http://mailman.qth.net/mmfaq.htm Post: mailto:[hidden email] This list hosted by: http://www.qsl.net Please help support this email list: http://www.qsl.net/donate.html Message delivered to [hidden email] |
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I have given up on getting a response.
My issue was getting some attention and I was asked for some data, which I sent. Then more data was requested and I sent that. Then I never heard back. Covid or No-Covid, working from home or office, Email works. No excuse for lack of communications. Even if the answer is we are too busy to help you. I have given up and find it a waste of time to contact them again. I will just move on to something else. Rich K3RWN On 3/25/2021 20:44 PM, Randy Lake wrote: > You are not alone John. I can only imagine the position they must be in > with supply and employee issues. It does not excuse the lack of > communication. > I had an issue with my KIO3B. They did not have any replacement boards so I > was told to send in mine and they would repair. This was in January when I > sent it out. The only communication I have received has been their receipt > acknowledgement and I have reached out a few times. > Tough times ! > Randy N1KWF > > On Thu, Mar 25, 2021 at 3:36 PM John Reilly <[hidden email]> wrote: > >> Last December, I posted a message concerning whether Elecraft is still >> supporting the K3. My K3s developed a problem with its 100w amplifier. >> Wayne quickly responded and confirmed Elecraft still supports the K3 >> 100%. A few days later, Doug from Customer Support contacted me. >> >> Doug told me they have a K3 amplifier replacement program: you send them >> your amp and $100, and they send you a refurb'ed amp, built to the >> latest specs. He advised to expect a little delay due to the amp >> technician coming down with Covid. I promptly sent them my amp. >> >> So, now they have had my amp (and $100) for three months, and I haven't >> heard a thing. I've requested status -- NOTHING! >> >> Definitely NOT the customer service I expect from Elecraft. >> - John, N0TA >> ______________________________________________________________ >> Elecraft mailing list >> Home: http://mailman.qth.net/mailman/listinfo/elecraft >> Help: http://mailman.qth.net/mmfaq.htm >> Post: mailto:[hidden email] >> >> This list hosted by: http://www.qsl.net >> Please help support this email list: http://www.qsl.net/donate.html >> Message delivered to [hidden email] > > Elecraft mailing list Home: http://mailman.qth.net/mailman/listinfo/elecraft Help: http://mailman.qth.net/mmfaq.htm Post: mailto:[hidden email] This list hosted by: http://www.qsl.net Please help support this email list: http://www.qsl.net/donate.html Message delivered to [hidden email] |
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