K3 - regarding support

[Bill Clarke]

Had a problem with my K3 this morning - it died the MCU-LD death. Called
support. They walked me through a couple of procedures with them (I had
already tried these). K3 still failed. Said they would call back later.
About 15 minutes later, they called back and said parts were on the way.
It doesn't get any better than that!

Thanks,

Bill W2BLC

--
IN GOD I TRUST (but, NOT a single politician)
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[Bill Clarke]

Good to their word, the new K3 front panel arrived and I installed it
(took me about three hours - some parts and board removal/replacement
from the original front panel required). Unfortunately, there was no
joy. The rig behaved exactly as before. Called support back and again
did a little testing with them on the line. This time they said to
return the rig. So, $66 later at the UPS store - the K3 is on its way to
California.

It will be interesting to find what the problem is, as the K3 had
performed flawlessly for five months from the time I assembled it.

Bill W2BLC
--
IN GOD I TRUST (but, NOT a single politician)
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[Jim N7US]

Regarding shipping, the last I knew each UPS store is individually owned and
they are free to charge whatever they want for insurance.  On the other
hand, FedEx Kinko's is owned by FedEx, and the shipping/insurance there is
the same as at a regular FedEx facility.

73, Jim N7US



-----Original Message-----

Good to their word, the new K3 front panel arrived and I installed it (took
me about three hours - some parts and board removal/replacement from the
original front panel required). Unfortunately, there was no joy. The rig
behaved exactly as before. Called support back and again did a little
testing with them on the line. This time they said to return the rig. So,
$66 later at the UPS store - the K3 is on its way to California.

It will be interesting to find what the problem is, as the K3 had performed
flawlessly for five months from the time I assembled it.

Bill W2BLC



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[Bob-270]

Very true with the local UPS stores.  They tell you the shipping rates are the
same which is true
but obscure the insurance rates unless you ask.  They were triple the on line
quote when I
got plundered years ago.

Simple solution is to open an online account and take care of it there.  From
online you get to
print a bar-coded label.  Now the package can be dropped at any UPS store with
no fees.

I dislike cutting the local guy out but I really hate being ripped off by them.

73,
Bob
K2TK

On 7/22/2012 5:14 PM, Jim N7US wrote:

> Regarding shipping, the last I knew each UPS store is individually owned and
> they are free to charge whatever they want for insurance.  On the other
> hand, FedEx Kinko's is owned by FedEx, and the shipping/insurance there is
> the same as at a regular FedEx facility.
>
> 73, Jim N7US
>
>
>
> -----Original Message-----
>
> Good to their word, the new K3 front panel arrived and I installed it (took
> me about three hours - some parts and board removal/replacement from the
> original front panel required). Unfortunately, there was no joy. The rig
> behaved exactly as before. Called support back and again did a little
> testing with them on the line. This time they said to return the rig. So,
> $66 later at the UPS store - the K3 is on its way to California.
>
> It will be interesting to find what the problem is, as the K3 had performed
> flawlessly for five months from the time I assembled it.
>
> Bill W2BLC
>
>

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