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KAT500 Utility Problem (Mac)

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WK8A

KAT500 Utility Problem (Mac)

I'm a proud new owner of a KAT500 and KPA500 and trying to get them set up.
I am following the 5 page Set Up and Configuration guide from Elecraft, and
after getting the cables connected, I tried running the KAT500 Utility.
Unfortunately, the program seems to hang, as I see a window that says
Initializing..., but nothing further happens. I have to Force Quit the
program to move along.

I've tried relocating the USB connector to different ports, but still no
joy. The computer does seem to be able to talk to the KAT500 if I use Tom
Lindner's DL2RUM KAT500UI software. So, I'm guessing there is something
with the KAT500 Utility that is not working on my computer.

My computer is a brand new iMac 27" 2017 running High Sierra macOS 10.13.3.
I'll be grateful for any tips or suggestions.

73 de John, WK8A
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WK8A

Re: KAT500 Utility Problem (Mac)

Hi David,
Thank you so much for your suggestion, which worked. I think it kept
looking for a USB-Serial interface that it wasn't finding. Strange that it
got stuck looking, but that DL2RUM's KAT500ui worked fine. Anyway, very
grateful for your recommendation!

73 de John, WK8A

On Sat, Mar 10, 2018 at 5:56 PM, David Fleming <[hidden email]> wrote:

> Hi John,
>
> It sounds like the preferences file might be corrupted. Try deleting (or
> renaming) the preferences file. This file is located in the
> /Users/your_user_name/Library/Preferences folder on the Mac. The Library
> folder is hidden. A quick way to get there is to click the "Go" menu in
> Finder and press the "option" key. The Library folder will then appear in
> the Go menu. The KAT500 Utility preferences file is named
> "KAT500UtilPrefs". After deleting or renaming the file, restart the KAT500
> Utility and hopefully it will start normally. Go to the Port tab and be
> sure to select the correct serial port connected to the KAT500. If this
> doesn't work, we'll have to dig deeper.
>
> Regards,
>
> David, W4SMT
>
>
> On Saturday, March 10, 2018, 4:46:24 PM EST, John Woodard <
> [hidden email]> wrote:
>
>
> I'm a proud new owner of a KAT500 and KPA500 and trying to get them set up.
> I am following the 5 page Set Up and Configuration guide from Elecraft, and
> after getting the cables connected, I tried running the KAT500 Utility.
> Unfortunately, the program seems to hang, as I see a window that says
> Initializing..., but nothing further happens. I have to Force Quit the
> program to move along.
>
> I've tried relocating the USB connector to different ports, but still no
> joy. The computer does seem to be able to talk to the KAT500 if I use Tom
> Lindner's DL2RUM KAT500UI software. So, I'm guessing there is something
> with the KAT500 Utility that is not working on my computer.
>
> My computer is a brand new iMac 27" 2017 running High Sierra macOS 10.13.3.
> I'll be grateful for any tips or suggestions.
>
> 73 de John, WK8A
> ______________________________________________________________
> Elecraft mailing list
> Home: http://mailman.qth.net/mailman/listinfo/elecraft
> Help: http://mailman.qth.net/mmfaq.htm
> Post: mailto:[hidden email]
>
> This list hosted by: http://www.qsl.net
> Please help support this email list: http://www.qsl.net/donate.html
> Message delivered to [hidden email]
>

______________________________________________________________
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Help: http://mailman.qth.net/mmfaq.htm
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WK8A

Re: KAT500 Utility Problem (Mac)

In reply to this post by WK8A

Hi Ray,
Thanks for your suggestions! I have been lucky for 9 years with my 2009
iMac, but this year was the year to upgrade. It does look like the KAT500
Utility could use a bit of updating, and it is very weird that it got stuck
looking for a USB-serial driver and couldn't be restarted or interrupted.
Hopefully, Elecraft might take a look at this issue, in case it happens
again. Many thanks again for your help!

73 de John, WK8A

On Sat, Mar 10, 2018 at 6:05 PM, Raymond Sills <[hidden email]>
wrote:

> Hi John:
>
> Sometimes, "brand new" comes with issues. A professional audio group to
> which I belong, has had many posts about various software items that would
> no longer work, or work as expected when some people installed High Sierra.
>
> Me? I got shafted when my old iMac cratered and I bought a new one with
> Sierra installed. Turns out, I was not able to restore my up-to-date Time
> Machine backup. If I had known that ahead of time, I would have tried
> having the old machine repaired... (it was a bad drive). But at the time,
> I figured that the costs of repairs could be better put into a new machine.
> I also discovered that new machines no longer have a superdrive. So, I
> had to buy a USB external drive.
>
> Check with Elecraft support, and maybe they will update their Mac version
> of the Utility to be HS compatible. I suspect that is the issue for you.
> Anyway, good luck.
>
> 73 de Ray
> K2ULR
> KX3 #211
> (yeah, I'm a QRP guy)
>
>
> -----Original Message-----
> From: John Woodard <[hidden email]>
> To: elecraft <[hidden email]>
> Sent: Sat, Mar 10, 2018 4:46 pm
> Subject: [Elecraft] KAT500 Utility Problem (Mac)
>
> I'm a proud new owner of a KAT500 and KPA500 and trying to get them set up.
> I am following the 5 page Set Up and Configuration guide from Elecraft, and
> after getting the cables connected, I tried running the KAT500 Utility.
> Unfortunately, the program seems to hang, as I see a window that says
> Initializing..., but nothing further happens. I have to Force Quit the
> program to move along.
>
> I've tried relocating the USB connector to different ports, but still no
> joy. The computer does seem to be able to talk to the KAT500 if I use Tom
> Lindner's DL2RUM KAT500UI software. So, I'm guessing there is something
> with the KAT500 Utility that is not working on my computer.
>
> My computer is a brand new iMac 27" 2017 running High Sierra macOS 10.13.3.
> I'll be grateful for any tips or suggestions.
>
> 73 de John, WK8A
> ______________________________________________________________
> Elecraft mailing list
> Home: http://mailman.qth.net/mailman/listinfo/elecraft
> Help: http://mailman.qth.net/mmfaq.htm
> Post: mailto:[hidden email] <[hidden email]?>
>
> This list hosted by: http://www.qsl.net
> Please help support this email list: http://www.qsl.net/donate.html
> Message delivered to [hidden email]
>

WK8A

Re: KAT500 Utility Problem (Mac)

In reply to this post by WK8A

Hi Jack,
I did get it working with David, W4SMT's suggestions. It is interesting
that you got the “initializing” pane with a dialog behind it indicating
that a setting is incorrect. Mine just showed the "initializing" pane,
but there was no other way to get rid of it. I wonder if it is an
incompatibility with High Sierra or some other issue. I shouldn't have to
Force Quit to get out of the program. Hopefully Elecraft might take a look
at the programming and compatibility with Mac High Sierra. I'm happy to say
I'm up and running with the KAT500, and tomorrow I'll throw the big switch
to get the KPA500 running. Thanks so much for checking in!

73 de John, WK8A

On Sat, Mar 10, 2018 at 9:06 PM, Jack Brindle <[hidden email]> wrote:

> John;
>
> Did you get going? When I launch it on my MacBook Pro (macOS 10.13.3) I
> also get the “initializing” pane with a dialog behind it indicating that a
> setting is incorrect. Clicking “OK” on that dialog clears it and also
> removes the “initializing” pane. So what I am asking is whether you might
> have a similar dialog behind that pane. Clearing it should resolve the
> issue.
>
> Let m know if you continue to have problems and we will see how we can
> help.
>
> Jack, W6FB
> Elecraft Engineering
>
>
> > On Mar 10, 2018, at 1:45 PM, John Woodard <[hidden email]>
> wrote:
> >
> > I'm a proud new owner of a KAT500 and KPA500 and trying to get them set
> up.
> > I am following the 5 page Set Up and Configuration guide from Elecraft,
> and
> > after getting the cables connected, I tried running the KAT500 Utility.
> > Unfortunately, the program seems to hang, as I see a window that says
> > Initializing..., but nothing further happens. I have to Force Quit the
> > program to move along.
> >
> > I've tried relocating the USB connector to different ports, but still no
> > joy. The computer does seem to be able to talk to the KAT500 if I use Tom
> > Lindner's DL2RUM KAT500UI software. So, I'm guessing there is something
> > with the KAT500 Utility that is not working on my computer.
> >
> > My computer is a brand new iMac 27" 2017 running High Sierra macOS
> 10.13.3.
> > I'll be grateful for any tips or suggestions.
> >
> > 73 de John, WK8A
> > ______________________________________________________________
> > Elecraft mailing list
> > Home: http://mailman.qth.net/mailman/listinfo/elecraft
> > Help: http://mailman.qth.net/mmfaq.htm
> > Post: mailto:[hidden email]
> >
> > This list hosted by: http://www.qsl.net
> > Please help support this email list: http://www.qsl.net/donate.html
> > Message delivered to [hidden email]
>
>

Jack Brindle-2

Re: KAT500 Utility Problem (Mac)

This wasn’t a High Sierra issue, but rather the actual preferences file on your disk that became corrupt. This can happen for several reasons, most likely a program crash while the preferences file was being written. Our testing shows no issues so far with the programs and High Sierra, but as W4SMT will attest, we are continuously testing to make sure all our utilities work just fine.

Enjoy your KPA500, and if you have any questions, just ask!

Jack, W6FB

> On Mar 10, 2018, at 7:10 PM, John Woodard <[hidden email]> wrote:
>
> Hi Jack,
> I did get it working with David, W4SMT's suggestions. It is interesting that you got the “initializing” pane with a dialog behind it indicating that a setting is incorrect. Mine just showed the "initializing" pane, but there was no other way to get rid of it. I wonder if it is an incompatibility with High Sierra or some other issue. I shouldn't have to Force Quit to get out of the program. Hopefully Elecraft might take a look at the programming and compatibility with Mac High Sierra. I'm happy to say I'm up and running with the KAT500, and tomorrow I'll throw the big switch to get the KPA500 running. Thanks so much for checking in!
>
> 73 de John, WK8A
>
> On Sat, Mar 10, 2018 at 9:06 PM, Jack Brindle <[hidden email] <mailto:[hidden email]>> wrote:
> John;
>
> Did you get going? When I launch it on my MacBook Pro (macOS 10.13.3) I also get the “initializing” pane with a dialog behind it indicating that a setting is incorrect. Clicking “OK” on that dialog clears it and also removes the “initializing” pane. So what I am asking is whether you might have a similar dialog behind that pane. Clearing it should resolve the issue.
>
> Let m know if you continue to have problems and we will see how we can help.
>
> Jack, W6FB
> Elecraft Engineering
>
>
> > On Mar 10, 2018, at 1:45 PM, John Woodard <[hidden email] <mailto:[hidden email]>> wrote:
> >
> > I'm a proud new owner of a KAT500 and KPA500 and trying to get them set up.
> > I am following the 5 page Set Up and Configuration guide from Elecraft, and
> > after getting the cables connected, I tried running the KAT500 Utility.
> > Unfortunately, the program seems to hang, as I see a window that says
> > Initializing..., but nothing further happens. I have to Force Quit the
> > program to move along.
> >
> > I've tried relocating the USB connector to different ports, but still no
> > joy. The computer does seem to be able to talk to the KAT500 if I use Tom
> > Lindner's DL2RUM KAT500UI software. So, I'm guessing there is something
> > with the KAT500 Utility that is not working on my computer.
> >
> > My computer is a brand new iMac 27" 2017 running High Sierra macOS 10.13.3.
> > I'll be grateful for any tips or suggestions.
> >
> > 73 de John, WK8A
> > ______________________________________________________________
> > Elecraft mailing list
> > Home: http://mailman.qth.net/mailman/listinfo/elecraft <http://mailman.qth.net/mailman/listinfo/elecraft>
> > Help: http://mailman.qth.net/mmfaq.htm <http://mailman.qth.net/mmfaq.htm>
> > Post: mailto:[hidden email] <mailto:[hidden email]>
> >
> > This list hosted by: http://www.qsl.net <http://www.qsl.net/>
> > Please help support this email list: http://www.qsl.net/donate.html <http://www.qsl.net/donate.html>
> > Message delivered to [hidden email] <mailto:[hidden email]>
>
>

WK8A

Re: KAT500 Utility Problem (Mac)

Thanks so much, Jack! Very much appreciated!

73 de John, WK8A

On Sat, Mar 10, 2018 at 10:16 PM, Jack Brindle <[hidden email]> wrote:

> This wasn’t a High Sierra issue, but rather the actual preferences file on
> your disk that became corrupt. This can happen for several reasons, most
> likely a program crash while the preferences file was being written. Our
> testing shows no issues so far with the programs and High Sierra, but as
> W4SMT will attest, we are continuously testing to make sure all our
> utilities work just fine.
>
> Enjoy your KPA500, and if you have any questions, just ask!
>
> Jack, W6FB
>
>
> On Mar 10, 2018, at 7:10 PM, John Woodard <[hidden email]>
> wrote:
>
> Hi Jack,
> I did get it working with David, W4SMT's suggestions. It is interesting
> that you got the “initializing” pane with a dialog behind it indicating
> that a setting is incorrect. Mine just showed the "initializing" pane,
> but there was no other way to get rid of it. I wonder if it is an
> incompatibility with High Sierra or some other issue. I shouldn't have to
> Force Quit to get out of the program. Hopefully Elecraft might take a look
> at the programming and compatibility with Mac High Sierra. I'm happy to say
> I'm up and running with the KAT500, and tomorrow I'll throw the big switch
> to get the KPA500 running. Thanks so much for checking in!
>
> 73 de John, WK8A
>
> On Sat, Mar 10, 2018 at 9:06 PM, Jack Brindle <[hidden email]> wrote:
>
>> John;
>>
>> Did you get going? When I launch it on my MacBook Pro (macOS 10.13.3) I
>> also get the “initializing” pane with a dialog behind it indicating that a
>> setting is incorrect. Clicking “OK” on that dialog clears it and also
>> removes the “initializing” pane. So what I am asking is whether you might
>> have a similar dialog behind that pane. Clearing it should resolve the
>> issue.
>>
>> Let m know if you continue to have problems and we will see how we can
>> help.
>>
>> Jack, W6FB
>> Elecraft Engineering
>>
>>
>> > On Mar 10, 2018, at 1:45 PM, John Woodard <[hidden email]>
>> wrote:
>> >
>> > I'm a proud new owner of a KAT500 and KPA500 and trying to get them set
>> up.
>> > I am following the 5 page Set Up and Configuration guide from Elecraft,
>> and
>> > after getting the cables connected, I tried running the KAT500 Utility.
>> > Unfortunately, the program seems to hang, as I see a window that says
>> > Initializing..., but nothing further happens. I have to Force Quit the
>> > program to move along.
>> >
>> > I've tried relocating the USB connector to different ports, but still no
>> > joy. The computer does seem to be able to talk to the KAT500 if I use
>> Tom
>> > Lindner's DL2RUM KAT500UI software. So, I'm guessing there is something
>> > with the KAT500 Utility that is not working on my computer.
>> >
>> > My computer is a brand new iMac 27" 2017 running High Sierra macOS
>> 10.13.3.
>> > I'll be grateful for any tips or suggestions.
>> >
>> > 73 de John, WK8A
>> > ______________________________________________________________
>> > Elecraft mailing list
>> > Home: http://mailman.qth.net/mailman/listinfo/elecraft
>> > Help: http://mailman.qth.net/mmfaq.htm
>> > Post: mailto:[hidden email]
>> >
>> > This list hosted by: http://www.qsl.net
>> > Please help support this email list: http://www.qsl.net/donate.html
>> > Message delivered to [hidden email]
>>
>>
>
>