Elecraft

KAT500 Utility

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Brian J. Linn

KAT500 Utility

To Anyone!

Issue: KAT500 Utility will not run

Version: 1.14.4.10

Windows: 7 Pro 64 bit

Observations:

1) It appears to correctly install

2) When one attempts to start the utility, it shows in the Task Manager
as a process (KAT500Utility.exe *32)

3) The application window does not show on the screen.

4) The application is not listed in the Task Manager under
Applications.

5) If one attempts to start the utility again, the application window
will show on the screen and a second process will show in the Task Manager
processes.

6) The application then goes into a Not Responding state.

Any ideas are welcome.

73,

Brian KD0HII

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k6mrmagnet

Re: KAT500 Utility

This is a tough one given that everyone else is likely running without issue.

The common/obvious question: did you install as Administrator and are you running the utility as Administrator? Depending on resource requests from the program this can be a problem. Is the user you are running as an Administrator? If not, right click on the setup file and select “Run as Administrator”. Do the same when running the Utility.

I just downloaded the latest utility and installed/ran without issue. This is Win10 x64, but I also run it on W7.

Ken K6MR

From: Brian Linn
Sent: Sunday, August 23, 2015 17:22
To: [hidden email]
Subject: [Elecraft] KAT500 Utility

To Anyone!

Issue: KAT500 Utility will not run

Version: 1.14.4.10

Windows: 7 Pro 64 bit

Observations:

1)      It appears to correctly install

2)      When one attempts to start the utility, it shows in the Task Manager
as a process (KAT500Utility.exe *32)

3)      The application window does not show on the screen.

4)      The application is not listed in the Task Manager under
Applications.

5)      If one attempts to start the utility again, the application window
will show on the screen and a second process will show in the Task Manager
processes.

6)      The application then goes into a Not Responding state.

Any ideas are welcome.

73,

Brian KD0HII

______________________________________________________________
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Help: http://mailman.qth.net/mmfaq.htm
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Help: http://mailman.qth.net/mmfaq.htm
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Warren Merkel

Re: KAT500 Utility

Brian,

I had this happen to me one time. I believe it was trying to find the
KAT500 on a port that was no longer the correct COM port. A device was
there but it wasn't the KAT500. Try unplugging all other USB devices
that you can, leaving only the KAT500 connected, and start the
application again. (Kill the task in the process list if you see it's
already there) If no joy, try disabling any COM port sharing software
you might be using as well.

I just tried to find where the KAT500 utility stores config info and
interestingly didn't find a thing in what looks to be the right place
( %appdata%\Elecraft\KAT500 Configuration) The folder is empty!
Was hoping it was just a config file that we could look at.

Might I suggest you look in the Control Panel Device Manager, and
determine which port is being assigned to the KAT500. It should be
listed under "Ports and LPT" It shows up as "USB Serial Port (COMx)"
Where "x" is a number. Make mental note of what the COMx is in your
case. That at least means that the KAT500 is being recognized by the
computer and is assigned a COM port. If this port assignment doesn't
make sense from what you expect or what it was using previously,
possibly the Utility is hung while trying to use different port than
what it is being assigned to the KAT500 now-- and not doing a good job
of telling you it's having an issue.

Have you tried uninstalling the Utility completely and then reinstall
it? Hopefully the uninstaller will remove the incorrect configuration
information on the way out. The developer needs to chime in on where
that is kept.

Warren
KD4Z

On 8/23/2015 10:22 PM, Ken K6MR wrote:

> This is a tough one given that everyone else is likely running without issue.
>
> The common/obvious question: did you install as Administrator and are you running the utility as Administrator? Depending on resource requests from the program this can be a problem. Is the user you are running as an Administrator? If not, right click on the setup file and select “Run as Administrator”. Do the same when running the Utility.
>
> I just downloaded the latest utility and installed/ran without issue. This is Win10 x64, but I also run it on W7.
>
> Ken K6MR
>
>
> From: Brian Linn
> Sent: Sunday, August 23, 2015 17:22
> To: [hidden email]
> Subject: [Elecraft] KAT500 Utility
>
>
> To Anyone!
>
>
>
> Issue: KAT500 Utility will not run
>
> Version: 1.14.4.10
>
> Windows: 7 Pro 64 bit
>
> Observations:
>
> 1) It appears to correctly install
>
> 2) When one attempts to start the utility, it shows in the Task Manager
> as a process (KAT500Utility.exe *32)
>
> 3) The application window does not show on the screen.
>
> 4) The application is not listed in the Task Manager under
> Applications.
>
> 5) If one attempts to start the utility again, the application window
> will show on the screen and a second process will show in the Task Manager
> processes.
>
> 6) The application then goes into a Not Responding state.
>
>
>
> Any ideas are welcome.
>
>
>
> 73,
>
> Brian KD0HII
>
> ______________________________________________________________
> Elecraft mailing list
> Home: http://mailman.qth.net/mailman/listinfo/elecraft
> Help: http://mailman.qth.net/mmfaq.htm
> Post: mailto:[hidden email]
>
> This list hosted by: http://www.qsl.net
> Please help support this email list: http://www.qsl.net/donate.html
> Message delivered to [hidden email]
>
>
> ______________________________________________________________
> Elecraft mailing list
> Home: http://mailman.qth.net/mailman/listinfo/elecraft
> Help: http://mailman.qth.net/mmfaq.htm
> Post: mailto:[hidden email]
>
> This list hosted by: http://www.qsl.net
> Please help support this email list: http://www.qsl.net/donate.html
> Message delivered to [hidden email]

Brian J. Linn

Re: KAT500 Utility

Warren:

FYI. I'm running into serial ports on the PC, not USB.

Brian KD0HII

-----Original Message-----
From: Elecraft [mailto:[hidden email]] On Behalf Of Warren Merkel
Sent: Monday, August 24, 2015 07:21
To: [hidden email]
Subject: Re: [Elecraft] KAT500 Utility

Brian,

I had this happen to me one time. I believe it was trying to find the
KAT500 on a port that was no longer the correct COM port. A device was
there but it wasn't the KAT500. Try unplugging all other USB devices
that you can, leaving only the KAT500 connected, and start the application again. (Kill the task in the process list if you see it's already there) If no joy, try disabling any COM port sharing software you might be using as well.

I just tried to find where the KAT500 utility stores config info and interestingly didn't find a thing in what looks to be the right place
( %appdata%\Elecraft\KAT500 Configuration) The folder is empty!
Was hoping it was just a config file that we could look at.

Might I suggest you look in the Control Panel Device Manager, and
determine which port is being assigned to the KAT500. It should be
listed under "Ports and LPT" It shows up as "USB Serial Port (COMx)"
Where "x" is a number. Make mental note of what the COMx is in your
case. That at least means that the KAT500 is being recognized by the
computer and is assigned a COM port. If this port assignment doesn't
make sense from what you expect or what it was using previously, possibly the Utility is hung while trying to use different port than what it is being assigned to the KAT500 now-- and not doing a good job of telling you it's having an issue.

Have you tried uninstalling the Utility completely and then reinstall
it? Hopefully the uninstaller will remove the incorrect configuration
information on the way out. The developer needs to chime in on where that is kept.

Warren
KD4Z

On 8/23/2015 10:22 PM, Ken K6MR wrote:

> This is a tough one given that everyone else is likely running without issue.
>
> The common/obvious question: did you install as Administrator and are you running the utility as Administrator? Depending on resource requests from the program this can be a problem. Is the user you are running as an Administrator? If not, right click on the setup file and select “Run as Administrator”. Do the same when running the Utility.
>
> I just downloaded the latest utility and installed/ran without issue. This is Win10 x64, but I also run it on W7.
>
> Ken K6MR
>
>
> From: Brian Linn
> Sent: Sunday, August 23, 2015 17:22
> To: [hidden email]
> Subject: [Elecraft] KAT500 Utility
>
>
> To Anyone!
>
>
>
> Issue: KAT500 Utility will not run
>
> Version: 1.14.4.10
>
> Windows: 7 Pro 64 bit
>
> Observations:
>
> 1) It appears to correctly install
>
> 2) When one attempts to start the utility, it shows in the Task Manager
> as a process (KAT500Utility.exe *32)
>
> 3) The application window does not show on the screen.
>
> 4) The application is not listed in the Task Manager under
> Applications.
>
> 5) If one attempts to start the utility again, the application window
> will show on the screen and a second process will show in the Task
> Manager processes.
>
> 6) The application then goes into a Not Responding state.
>
>
>
> Any ideas are welcome.
>
>
>
> 73,
>
> Brian KD0HII
>
> ______________________________________________________________
> Elecraft mailing list
> Home: http://mailman.qth.net/mailman/listinfo/elecraft
> Help: http://mailman.qth.net/mmfaq.htm
> Post: mailto:[hidden email]
>
> This list hosted by: http://www.qsl.net Please help support this email
> list: http://www.qsl.net/donate.html Message delivered to
> [hidden email]
>
>
> ______________________________________________________________
> Elecraft mailing list
> Home: http://mailman.qth.net/mailman/listinfo/elecraft
> Help: http://mailman.qth.net/mmfaq.htm
> Post: mailto:[hidden email]
>
> This list hosted by: http://www.qsl.net Please help support this email
> list: http://www.qsl.net/donate.html Message delivered to
> [hidden email]

______________________________________________________________
Elecraft mailing list
Home: http://mailman.qth.net/mailman/listinfo/elecraft
Help: http://mailman.qth.net/mmfaq.htm
Post: mailto:[hidden email]

This list hosted by: http://www.qsl.net
Please help support this email list: http://www.qsl.net/donate.html Message delivered to [hidden email]

______________________________________________________________
Elecraft mailing list
Home: http://mailman.qth.net/mailman/listinfo/elecraft
Help: http://mailman.qth.net/mmfaq.htm
Post: mailto:[hidden email]

This list hosted by: http://www.qsl.net
Please help support this email list: http://www.qsl.net/donate.html
Message delivered to [hidden email]

Kenneth Christiansen

Re: KAT500 Utility

Hi to the group.

I have not wanted to get into this discussion but I have had a similar problem with other programs and will throw this out just in case it is your problem. If you have a second monitor and display that program on the second monitor the program will not show up on the main monitor even if the second monitor is missing. I had to put my second monitor back on and move the program back to see it. This happens on Windows 8, 8.1 and 10 so you might give that a try.

73 and hope I did not waste band width.

Ken W0CZ w0cz at i29 dot net

Sent from my iPad

> On Aug 24, 2015, at 6:34 PM, Brian Linn <[hidden email]> wrote:
>
> Warren:
>
> FYI. I'm running into serial ports on the PC, not USB.
>
> Brian KD0HII
>
> -----Original Message-----
> From: Elecraft [mailto:[hidden email]] On Behalf Of Warren Merkel
> Sent: Monday, August 24, 2015 07:21
> To: [hidden email]
> Subject: Re: [Elecraft] KAT500 Utility
>
> Brian,
>
> I had this happen to me one time. I believe it was trying to find the
> KAT500 on a port that was no longer the correct COM port. A device was
> there but it wasn't the KAT500. Try unplugging all other USB devices
> that you can, leaving only the KAT500 connected, and start the application again. (Kill the task in the process list if you see it's already there) If no joy, try disabling any COM port sharing software you might be using as well.
>
> I just tried to find where the KAT500 utility stores config info and interestingly didn't find a thing in what looks to be the right place
> ( %appdata%\Elecraft\KAT500 Configuration) The folder is empty!
> Was hoping it was just a config file that we could look at.
>
> Might I suggest you look in the Control Panel Device Manager, and
> determine which port is being assigned to the KAT500. It should be
> listed under "Ports and LPT" It shows up as "USB Serial Port (COMx)"
> Where "x" is a number. Make mental note of what the COMx is in your
> case. That at least means that the KAT500 is being recognized by the
> computer and is assigned a COM port. If this port assignment doesn't
> make sense from what you expect or what it was using previously, possibly the Utility is hung while trying to use different port than what it is being assigned to the KAT500 now-- and not doing a good job of telling you it's having an issue.
>
> Have you tried uninstalling the Utility completely and then reinstall
> it? Hopefully the uninstaller will remove the incorrect configuration
> information on the way out. The developer needs to chime in on where that is kept.
>
> Warren
> KD4Z
>
>
>> On 8/23/2015 10:22 PM, Ken K6MR wrote:
>> This is a tough one given that everyone else is likely running without issue.
>>
>> The common/obvious question: did you install as Administrator and are you running the utility as Administrator? Depending on resource requests from the program this can be a problem. Is the user you are running as an Administrator? If not, right click on the setup file and select “Run as Administrator”. Do the same when running the Utility.
>>
>> I just downloaded the latest utility and installed/ran without issue. This is Win10 x64, but I also run it on W7.
>>
>> Ken K6MR
>>
>>
>> From: Brian Linn
>> Sent: Sunday, August 23, 2015 17:22
>> To: [hidden email]
>> Subject: [Elecraft] KAT500 Utility
>>
>>
>> To Anyone!
>>
>>
>>
>> Issue: KAT500 Utility will not run
>>
>> Version: 1.14.4.10
>>
>> Windows: 7 Pro 64 bit
>>
>> Observations:
>>
>> 1) It appears to correctly install
>>
>> 2) When one attempts to start the utility, it shows in the Task Manager
>> as a process (KAT500Utility.exe *32)
>>
>> 3) The application window does not show on the screen.
>>
>> 4) The application is not listed in the Task Manager under
>> Applications.
>>
>> 5) If one attempts to start the utility again, the application window
>> will show on the screen and a second process will show in the Task
>> Manager processes.
>>
>> 6) The application then goes into a Not Responding state.
>>
>>
>>
>> Any ideas are welcome.
>>
>>
>>
>> 73,
>>
>> Brian KD0HII
>>
>> ______________________________________________________________
>> Elecraft mailing list
>> Home: http://mailman.qth.net/mailman/listinfo/elecraft
>> Help: http://mailman.qth.net/mmfaq.htm
>> Post: mailto:[hidden email]
>>
>> This list hosted by: http://www.qsl.net Please help support this email
>> list: http://www.qsl.net/donate.html Message delivered to
>> [hidden email]
>>
>>
>> ______________________________________________________________
>> Elecraft mailing list
>> Home: http://mailman.qth.net/mailman/listinfo/elecraft
>> Help: http://mailman.qth.net/mmfaq.htm
>> Post: mailto:[hidden email]
>>
>> This list hosted by: http://www.qsl.net Please help support this email
>> list: http://www.qsl.net/donate.html Message delivered to
>> [hidden email]
>
> ______________________________________________________________
> Elecraft mailing list
> Home: http://mailman.qth.net/mailman/listinfo/elecraft
> Help: http://mailman.qth.net/mmfaq.htm
> Post: mailto:[hidden email]
>
> This list hosted by: http://www.qsl.net
> Please help support this email list: http://www.qsl.net/donate.html Message delivered to [hidden email]
>
> ______________________________________________________________
> Elecraft mailing list
> Home: http://mailman.qth.net/mailman/listinfo/elecraft
> Help: http://mailman.qth.net/mmfaq.htm
> Post: mailto:[hidden email]
>
> This list hosted by: http://www.qsl.net
> Please help support this email list: http://www.qsl.net/donate.html
> Message delivered to [hidden email]

Brian J. Linn

Re: KAT500 Utility

All:

Thanks for the input. I've determined that I do indeed have a problem with the 4 port serial card. Thus, before going any further here, I'm going to run some tests and see about getting the ports working properly.

73, Brian KD0HII

-----Original Message-----
From: Kenneth Christiansen [mailto:[hidden email]]
Sent: Monday, August 24, 2015 20:41
To: Brian Linn
Cc: Warren Merkel; <[hidden email]>
Subject: Re: [Elecraft] KAT500 Utility

Hi to the group.

I have not wanted to get into this discussion but I have had a similar problem with other programs and will throw this out just in case it is your problem. If you have a second monitor and display that program on the second monitor the program will not show up on the main monitor even if the second monitor is missing. I had to put my second monitor back on and move the program back to see it. This happens on Windows 8, 8.1 and 10 so you might give that a try.

73 and hope I did not waste band width.

Ken W0CZ w0cz at i29 dot net

Sent from my iPad

> On Aug 24, 2015, at 6:34 PM, Brian Linn <[hidden email]> wrote:
>
> Warren:
>
> FYI. I'm running into serial ports on the PC, not USB.
>
> Brian KD0HII
>
> -----Original Message-----
> From: Elecraft [mailto:[hidden email]] On Behalf Of
> Warren Merkel
> Sent: Monday, August 24, 2015 07:21
> To: [hidden email]
> Subject: Re: [Elecraft] KAT500 Utility
>
> Brian,
>
> I had this happen to me one time. I believe it was trying to find the
> KAT500 on a port that was no longer the correct COM port. A device was
> there but it wasn't the KAT500. Try unplugging all other USB devices
> that you can, leaving only the KAT500 connected, and start the application again. (Kill the task in the process list if you see it's already there) If no joy, try disabling any COM port sharing software you might be using as well.
>
> I just tried to find where the KAT500 utility stores config info and interestingly didn't find a thing in what looks to be the right place
> ( %appdata%\Elecraft\KAT500 Configuration) The folder is empty!
> Was hoping it was just a config file that we could look at.
>
> Might I suggest you look in the Control Panel Device Manager, and
> determine which port is being assigned to the KAT500. It should be
> listed under "Ports and LPT" It shows up as "USB Serial Port (COMx)"
> Where "x" is a number. Make mental note of what the COMx is in your
> case. That at least means that the KAT500 is being recognized by the
> computer and is assigned a COM port. If this port assignment doesn't
> make sense from what you expect or what it was using previously, possibly the Utility is hung while trying to use different port than what it is being assigned to the KAT500 now-- and not doing a good job of telling you it's having an issue.
>
> Have you tried uninstalling the Utility completely and then reinstall
> it? Hopefully the uninstaller will remove the incorrect configuration
> information on the way out. The developer needs to chime in on where that is kept.
>
> Warren
> KD4Z
>
>
>> On 8/23/2015 10:22 PM, Ken K6MR wrote:
>> This is a tough one given that everyone else is likely running without issue.
>>
>> The common/obvious question: did you install as Administrator and are you running the utility as Administrator? Depending on resource requests from the program this can be a problem. Is the user you are running as an Administrator? If not, right click on the setup file and select “Run as Administrator”. Do the same when running the Utility.
>>
>> I just downloaded the latest utility and installed/ran without issue. This is Win10 x64, but I also run it on W7.
>>
>> Ken K6MR
>>
>>
>> From: Brian Linn
>> Sent: Sunday, August 23, 2015 17:22
>> To: [hidden email]
>> Subject: [Elecraft] KAT500 Utility
>>
>>
>> To Anyone!
>>
>>
>>
>> Issue: KAT500 Utility will not run
>>
>> Version: 1.14.4.10
>>
>> Windows: 7 Pro 64 bit
>>
>> Observations:
>>
>> 1) It appears to correctly install
>>
>> 2) When one attempts to start the utility, it shows in the Task Manager
>> as a process (KAT500Utility.exe *32)
>>
>> 3) The application window does not show on the screen.
>>
>> 4) The application is not listed in the Task Manager under
>> Applications.
>>
>> 5) If one attempts to start the utility again, the application window
>> will show on the screen and a second process will show in the Task
>> Manager processes.
>>
>> 6) The application then goes into a Not Responding state.
>>
>>
>>
>> Any ideas are welcome.
>>
>>
>>
>> 73,
>>
>> Brian KD0HII
>>
>> ______________________________________________________________
>> Elecraft mailing list
>> Home: http://mailman.qth.net/mailman/listinfo/elecraft
>> Help: http://mailman.qth.net/mmfaq.htm
>> Post: mailto:[hidden email]
>>
>> This list hosted by: http://www.qsl.net Please help support this
>> email
>> list: http://www.qsl.net/donate.html Message delivered to
>> [hidden email]
>>
>>
>> ______________________________________________________________
>> Elecraft mailing list
>> Home: http://mailman.qth.net/mailman/listinfo/elecraft
>> Help: http://mailman.qth.net/mmfaq.htm
>> Post: mailto:[hidden email]
>>
>> This list hosted by: http://www.qsl.net Please help support this
>> email
>> list: http://www.qsl.net/donate.html Message delivered to
>> [hidden email]
>
> ______________________________________________________________
> Elecraft mailing list
> Home: http://mailman.qth.net/mailman/listinfo/elecraft
> Help: http://mailman.qth.net/mmfaq.htm
> Post: mailto:[hidden email]
>
> This list hosted by: http://www.qsl.net Please help support this email
> list: http://www.qsl.net/donate.html Message delivered to
> [hidden email]
>
> ______________________________________________________________
> Elecraft mailing list
> Home: http://mailman.qth.net/mailman/listinfo/elecraft
> Help: http://mailman.qth.net/mmfaq.htm
> Post: mailto:[hidden email]
>
> This list hosted by: http://www.qsl.net Please help support this email
> list: http://www.qsl.net/donate.html Message delivered to [hidden email]