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Mac K3 and P3 Utilities

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Jim Rogers, W4ATK

Mac K3 and P3 Utilities

I often get the following error message which is fatal. "An exception of class NilObjectException was not handled. The application must shut down".
Downloading new copies of the apps does not help.
I suggested a "Repair Permissions" execution and was "chastised" <BIG GRIN> by the author of the utilities, but it has worked for me in the past although somewhat time consuming.
So today I am posting the question. what is the remedy?

73s Jim, W4ATK

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Jim Rogers, W4ATK

Re: Mac K3 and P3 Utilities

Found on the internet.....

it is possible that the preferences file or the directory structure used to store the firmware files may have, somehow, become corrupt.

Let's first try deleting the preferences file and see if that solves the problem.

Use Finder to navigate to the /User/your_user_name/Library/Preferences folder.

A quick way to get there is to click the "Go to folder" menu option under the "Go" menu in Finder.

Then type in "/Users/your_user_name/Library/Preferences".

Once you get there, locate the file named "KX3UtilPrefs" and rename it to something like "KX3UtilPrefs_BAK". Or you can delete it.

Then try running the KX3 Utility again. Renaming the preferences file would be better because I would like for you to email it to me if this fixes the problem.

73s Jim, W4ATK

On Aug 27, 2012, at 4:25 PM, W4ATK <[hidden email]> wrote:

> I often get the following error message which is fatal. "An exception of class NilObjectException was not handled. The application must shut down".
> Downloading new copies of the apps does not help.
> I suggested a "Repair Permissions" execution and was "chastised" <BIG GRIN> by the author of the utilities, but it has worked for me in the past although somewhat time consuming.
> So today I am posting the question. what is the remedy?
>
> 73s Jim, W4ATK
>
>
> ______________________________________________________________
> Elecraft mailing list
> Home: http://mailman.qth.net/mailman/listinfo/elecraft
> Help: http://mailman.qth.net/mmfaq.htm
> Post: mailto:[hidden email]
>
> This list hosted by: http://www.qsl.net
> Please help support this email list: http://www.qsl.net/donate.html

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Jim Rogers, W4ATK

Re: Mac K3 and P3 Utilities

OOPs!! Do not mail to W4ATK, mail to the author of the software!!
Sorry for the additional band width.

Jim.

On Aug 27, 2012, at 4:41 PM, W4ATK <[hidden email]> wrote:

> Found on the internet.....
>
> it is possible that the preferences file or the directory structure used to store the firmware files may have, somehow, become corrupt.
>
> Let's first try deleting the preferences file and see if that solves the problem.
>
> Use Finder to navigate to the /User/your_user_name/Library/Preferences folder.
>
> A quick way to get there is to click the "Go to folder" menu option under the "Go" menu in Finder.
>
> Then type in "/Users/your_user_name/Library/Preferences".
>
> Once you get there, locate the file named "KX3UtilPrefs" and rename it to something like "KX3UtilPrefs_BAK". Or you can delete it.
>
> Then try running the KX3 Utility again. Renaming the preferences file would be better because I would like for you to email it to me if this fixes the problem.
>
> 73s Jim, W4ATK
>
>
> On Aug 27, 2012, at 4:25 PM, W4ATK <[hidden email]> wrote:
>
>> I often get the following error message which is fatal. "An exception of class NilObjectException was not handled. The application must shut down".
>> Downloading new copies of the apps does not help.
>> I suggested a "Repair Permissions" execution and was "chastised" <BIG GRIN> by the author of the utilities, but it has worked for me in the past although somewhat time consuming.
>> So today I am posting the question. what is the remedy?
>>
>> 73s Jim, W4ATK
>>
>>
>> ______________________________________________________________
>> Elecraft mailing list
>> Home: http://mailman.qth.net/mailman/listinfo/elecraft
>> Help: http://mailman.qth.net/mmfaq.htm
>> Post: mailto:[hidden email]
>>
>> This list hosted by: http://www.qsl.net
>> Please help support this email list: http://www.qsl.net/donate.html
>

ke9uw

Win 7 K3 and P3 Utilities

I keep getting an intermittent "This program has stopped working and MS is looking for a solution" with this utility and also with IE when I open it.
Any ideas?

Sent from my iPhone

On Aug 27, 2012, at 4:43 PM, "W4ATK" <[hidden email]> wrote:

> OOPs!! Do not mail to W4ATK, mail to the author of the software!!
> Sorry for the additional band width.
>
> Jim.
>
>
>
> On Aug 27, 2012, at 4:41 PM, W4ATK <[hidden email]> wrote:
>
>> Found on the internet.....
>>
>> it is possible that the preferences file or the directory structure used to store the firmware files may have, somehow, become corrupt.
>>
>> Let's first try deleting the preferences file and see if that solves the problem.
>>
>> Use Finder to navigate to the /User/your_user_name/Library/Preferences folder.
>>
>> A quick way to get there is to click the "Go to folder" menu option under the "Go" menu in Finder.
>>
>> Then type in "/Users/your_user_name/Library/Preferences".
>>
>> Once you get there, locate the file named "KX3UtilPrefs" and rename it to something like "KX3UtilPrefs_BAK". Or you can delete it.
>>
>> Then try running the KX3 Utility again. Renaming the preferences file would be better because I would like for you to email it to me if this fixes the problem.
>>
>> 73s Jim, W4ATK
>>
>>
>> On Aug 27, 2012, at 4:25 PM, W4ATK <[hidden email]> wrote:
>>
>>> I often get the following error message which is fatal. "An exception of class NilObjectException was not handled. The application must shut down".
>>> Downloading new copies of the apps does not help.
>>> I suggested a "Repair Permissions" execution and was "chastised" <BIG GRIN> by the author of the utilities, but it has worked for me in the past although somewhat time consuming.
>>> So today I am posting the question. what is the remedy?
>>>
>>> 73s Jim, W4ATK
>>>
>>>
>>> ______________________________________________________________
>>> Elecraft mailing list
>>> Home: http://mailman.qth.net/mailman/listinfo/elecraft
>>> Help: http://mailman.qth.net/mmfaq.htm
>>> Post: mailto:[hidden email]
>>>
>>> This list hosted by: http://www.qsl.net
>>> Please help support this email list: http://www.qsl.net/donate.html
>>
>
> ______________________________________________________________
> Elecraft mailing list
> Home: http://mailman.qth.net/mailman/listinfo/elecraft
> Help: http://mailman.qth.net/mmfaq.htm
> Post: mailto:[hidden email]
>
> This list hosted by: http://www.qsl.net
> Please help support this email list: http://www.qsl.net/donate.html

Chuck, KE9UW

David Fleming-2

Re: Mac K3 and P3 Utilities

In reply to this post by Jim Rogers, W4ATK

Hi Jim,

My apologies if I came across as chastising. It certainly was not my intent. It's just that in my experience, repairing permissions has not solved the problem. It is *usually* not related to permissions at all. If you do get a crash that is solved by repairing permissions, and it happens often, then something serious is going on with your hard drive. I can't remember the last time I had to repair permissions for any reason, and I've been using Macs for as long as there has been Macs. Repairing permissions has become increasingly less necessary since Panther (10.3) was released.

The problem with the Elecraft Utilities usually occurs when the firmware folder's name has been changed, or it has been deleted, since the last time the Utility was ran. This can happen, for example, when someone creates a temporary firmware folder to store the beta firmware for download. Once the beta firmware has been loaded, the user no longer needs this temporary folder and will delete it. Then when the Utility runs again, it looks for that deleted folder and when it can't find it, it causes a crash. There are also other situations that can cause problems, such as not having the Help folder in the same location as the app file. There will be new Cocoa versions of all the Utilities released soon that will address this problem. A new version of the KX3 Utility, which addresses these problems, has already been released.

Again, I didn't mean to step on any toes.

David, W4SMT

----- Original Message -----
From: W4ATK <[hidden email]>
To: Elecraft Reflector <[hidden email]>
Cc:
Sent: Monday, August 27, 2012 5:25 PM
Subject: [Elecraft] Mac K3 and P3 Utilities

I often get the following error message which is fatal. "An exception of class NilObjectException was not handled. The application must shut down".
Downloading new copies of the apps does not help.
I suggested a "Repair Permissions" execution and was "chastised" <BIG GRIN> by the author of the utilities, but it has worked for me in the past although somewhat time consuming.
So today I am posting the question. what is the remedy?

73s Jim, W4ATK

______________________________________________________________
Elecraft mailing list
Home: http://mailman.qth.net/mailman/listinfo/elecraft
Help: http://mailman.qth.net/mmfaq.htm
Post: mailto:[hidden email]

This list hosted by: http://www.qsl.net
Please help support this email list: http://www.qsl.net/donate.html

______________________________________________________________
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Help: http://mailman.qth.net/mmfaq.htm
Post: mailto:[hidden email]

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Please help support this email list: http://www.qsl.net/donate.html

David Fleming-2

Re: Mac K3 and P3 Utilities

In reply to this post by Jim Rogers, W4ATK

Yes, to solve the problem, delete the preferences file as described below. Except use K3UtilPrefs or P3UtilPrefs or whatever Utility you are using for the filename. No need to email me the file as I have isolated the problems.

David, W4SMT

---------------------------
it is possible that the preferences file or the directory structure used to store the firmware files may have, somehow, become corrupt.

Let's first try deleting the preferences file and see if that solves the problem.

Use Finder to navigate to the /User/your_user_name/Library/Preferences folder.

A quick way to get there is to click the "Go to folder" menu option under the "Go" menu in Finder.

Then type in "/Users/your_user_name/Library/Preferences".

Once you get there, locate the file named "KX3UtilPrefs" and rename it to something like "KX3UtilPrefs_BAK". Or you can delete it.

Then try running the KX3 Utility again. Renaming the preferences file would be better because I would like for you to email it to me if this fixes the problem.
______________________________________________________________
Elecraft mailing list
Home: http://mailman.qth.net/mailman/listinfo/elecraft
Help: http://mailman.qth.net/mmfaq.htm
Post: mailto:[hidden email]

This list hosted by: http://www.qsl.net
Please help support this email list: http://www.qsl.net/donate.html

vk4tux

Re: Win 7 K3 and P3 Utilities

In reply to this post by ke9uw

"I keep getting an intermittent "This program has stopped working and MS is looking for a solution" with this utility and also with IE when I open it. Any ideas?"

Microsoft has many online fixit solutions for common issues like yours;

http://support.microsoft.com/fixit/

Otherwise if the program has been stable in the past, I would perform a system restore to that era.

http://pcsupport.about.com/od/fixtheproblem/ht/system-restore-windows-7.htm

Adrian ... vk4tux

Jim Rogers, W4ATK

Re: Mac K3 and P3 Utilities

In reply to this post by David Fleming-2

David,

No problem. I was attempting a bit of humor. I kept looking for the preferences after your posts the other day, but just today found your reply on another Q&A forum. Deleted the preferences files and everything came alive. It is strange that it occurs as often as it does. I have had the utility run for days and then unexpectedly up jumps the devil. I remember an app I wrote for a Forestry group a few years ago. Worked great and all of the sudden one day, it just started having trouble. That turned out to be a memory leak, from an object I did not release. The usage had gone up and crossed a threshold. Embarrassing but true.

Actually I was discussing the repair permissions with Apple Care today and it is supposedly on effective on the OS and apps from Apple. So now I wonder how it worked for me. Must have done something. Who knows?

As far as folder name changes, none here. and as far as I know the "help" is always in its default location. I am running the Beta release but I have a folder where I put that stuff and it is there all the time.

I have always said, there comes a time in software development when we programmers can "hear" a click. Everything falls into place. It may take a while sometimes but it will come. Programming is a science , Yes, but it is also an art form. Believe me you have not stepped on any toes where I am concerned. I found your responses to be quite friendly and certainly without any attempt to put one in his place.

And if you still want the files, I will send the next one to you, unfortunately I did not keep the ones from today.

73s and I hope to see you on the air sometimes and we can swap war stories.

Jim, W4ATK

On Aug 27, 2012, at 5:06 PM, David Fleming <[hidden email]> wrote:

> Hi Jim,
>
> My apologies if I came across as chastising. It certainly was not my intent. It's just that in my experience, repairing permissions has not solved the problem. It is *usually* not related to permissions at all. If you do get a crash that is solved by repairing permissions, and it happens often, then something serious is going on with your hard drive. I can't remember the last time I had to repair permissions for any reason, and I've been using Macs for as long as there has been Macs. Repairing permissions has become increasingly less necessary since Panther (10.3) was released.
>
> The problem with the Elecraft Utilities usually occurs when the firmware folder's name has been changed, or it has been deleted, since the last time the Utility was ran. This can happen, for example, when someone creates a temporary firmware folder to store the beta firmware for download. Once the beta firmware has been loaded, the user no longer needs this temporary folder and will delete it. Then when the Utility runs again, it looks for that deleted folder and when it can't find it, it causes a crash. There are also other situations that can cause problems, such as not having the Help folder in the same location as the app file. There will be new Cocoa versions of all the Utilities released soon that will address this problem. A new version of the KX3 Utility, which addresses these problems, has already been released.
>
> Again, I didn't mean to step on any toes.
>
> David, W4SMT
>
>
>
>
> ----- Original Message -----
> From: W4ATK <[hidden email]>
> To: Elecraft Reflector <[hidden email]>
> Cc:
> Sent: Monday, August 27, 2012 5:25 PM
> Subject: [Elecraft] Mac K3 and P3 Utilities
>
> I often get the following error message which is fatal. "An exception of class NilObjectException was not handled. The application must shut down".
> Downloading new copies of the apps does not help.
> I suggested a "Repair Permissions" execution and was "chastised" <BIG GRIN> by the author of the utilities, but it has worked for me in the past although somewhat time consuming.
> So today I am posting the question. what is the remedy?
>
> 73s Jim, W4ATK
>
>
> ______________________________________________________________
> Elecraft mailing list
> Home: http://mailman.qth.net/mailman/listinfo/elecraft
> Help: http://mailman.qth.net/mmfaq.htm
> Post: mailto:[hidden email]
>
> This list hosted by: http://www.qsl.net
> Please help support this email list: http://www.qsl.net/donate.html
>

Don Wilhelm-4

Re: Win 7 K3 and P3 Utilities

In reply to this post by vk4tux

I have a propensity to not believe such automated messages as "MS is
looking for a solution". If it is a problem with an MS application
(office for example), that may be believable, but for every other
application in the world stretches my imagination.

I run Windows XP, and it had finally stopped attempting to
(unsuccessfully) upgrade one of the MS DotNetFix "solutions" on all my
computers. There are messages from MS that seem to be destined to be
ignored. I cannot be specific because I have not written down the
problems, but I have suffered through all of them.

73,
Don W3FPR

On 8/27/2012 7:22 PM, vk4tux wrote:

> "I keep getting an intermittent "This program has stopped working and MS is
> looking for a solution" with this utility and also with IE when I open it.
> Any ideas?"
>
> Microsoft has many online fixit solutions for common issues like yours;
>
> http://support.microsoft.com/fixit/
>
> Otherwise if the program has been stable in the past, I would perform a
> system restore to that era.
>
> http://pcsupport.about.com/od/fixtheproblem/ht/system-restore-windows-7.htm
>
> Adrian ... vk4tux
>
>
>
> --
> View this message in context: http://elecraft.365791.n2.nabble.com/Mac-K3-and-P3-Utilities-tp7561709p7561718.html
> Sent from the Elecraft mailing list archive at Nabble.com.
> ______________________________________________________________
> Elecraft mailing list
> Home: http://mailman.qth.net/mailman/listinfo/elecraft
> Help: http://mailman.qth.net/mmfaq.htm
> Post: mailto:[hidden email]
>
> This list hosted by: http://www.qsl.net
> Please help support this email list: http://www.qsl.net/donate.html
>

ke9uw

Re: Win 7 K3 and P3 Utilities

In reply to this post by ke9uw

Thanks, that kind of worked. The issue only occurs now if I repeatedly pole the communications test on the K3 utility. I haven't gotten any further issues with IE9 though.
Probably still some issue, but at least the utility works the first few times. I'll continue looking into this.

Chuck, KE9UW
aka Jack, BMW Motorcycles BMWMOA #224

________________________________________
From: Ron D'Eau Claire [[hidden email]]
Sent: Monday, August 27, 2012 5:55 PM
To: hawley, charles j jr; [hidden email]
Subject: RE: [Elecraft] Win 7 K3 and P3 Utilities

I'm not familiar with the source code, but the obvious common element of
I.E. and the Utility is that they both access the internet. I'd suspect some
of the shared program files used by both for that purpose and begin with
reinstalling I.E.

In my work I need to look at HTML as displayed in the various popular
browsers, so I have Chrome, Firefox and I.E. all running on my workstation.
Every once in a while an update to one of them will cause trouble to that
browser or others that triggers those messages. Reinstalling the last one
updated has always worked for me.

73, Ron AC7AC

-----Original Message-----
From: [hidden email]
[mailto:[hidden email]] On Behalf Of hawley, charles j jr
Sent: Monday, August 27, 2012 2:52 PM
To: [hidden email]
Subject: [Elecraft] Win 7 K3 and P3 Utilities

I keep getting an intermittent "This program has stopped working and MS is
looking for a solution" with this utility and also with IE when I open it.
Any ideas?

______________________________________________________________
Elecraft mailing list
Home: http://mailman.qth.net/mailman/listinfo/elecraft
Help: http://mailman.qth.net/mmfaq.htm
Post: mailto:[hidden email]

This list hosted by: http://www.qsl.net
Please help support this email list: http://www.qsl.net/donate.html

Chuck, KE9UW