More about Elecraft growth

[Ken Kopp-2]

Ahmen Sam!  

>From reading the reflector I get a sense there are
some who want/expect Elecraft to become something
they aren't.  I use "they" in the true meaning of the word.
Elecraft is people.  If they get "big" "they" will become
"it".

Few of us know someone at TenTec or MFJ (Yuk!)
by their first name ... or can call for "personal" help.
And they don't have a "Don" to call on ... (:-))

I hope management doesn't tumble to the calls ...

73! Ken Kopp - K0PP
[hidden email]
or
[hidden email]

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[w1xt]

On Mar 3, 2007, at 7:42 AM, Ken Kopp wrote:

> And they don't have a "Don" to call on ... (:-))

THAT says it all....!

--W1XT
    Surpise, AZ

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[Don Wilhelm-3]

While I do have a presence here on the reflector, Gary
mailto:[hidden email] handles more email in a day than I do.  Phone
support is also available and Scott or Brian usually handle that, so I am
not the only one providing support for Elecraft builders.  I will be gone
one day just by the consequence of years (I do hope that is not anytime
soon), but be assured that others are and will be available for assistance
too.

73,
Don W3FPR

> -----Original Message-----
>
> On Mar 3, 2007, at 7:42 AM, Ken Kopp wrote:
>
> > And they don't have a "Don" to call on ... (:-))
>
> THAT says it all....!
>
> --W1XT
>     Surpise, AZ
>

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[Darrell Bellerive-2]

I move that Don be exempted from aging and any ill health effects for as long
as he shall be needed on the Elecraft reflector.

Any seconders?

:-)


On March 3, 2007 07:37 am, Don Wilhelm wrote:
> I will be gone
> one day just by the consequence of years (I do hope that is not anytime
> soon)
>
> 73,
> Don W3FPR

--
Darrell Bellerive
Amateur Radio Stations VA7TO and VE7CLA
Grand Forks, British Columbia, Canada
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[wayne burdick]

As one of the founders of Elecraft, I consider us very lucky to have
such a dedicated customer support staff. We get raves about Gary,
Scott, and Don, all of whom go to exceptional lengths to help with
assembly, alignment, or other issues.

Then there's Tom Hammond, who has been a "super customer" of ours since
the beginning of recorded history (1999), and has specialized in
helping get filters aligned, writing application notes, etc. And let's
not forget Ron d' Eau Claire, whose vast experience has helped many
understand the subtleties of amateur radio gear in general, not just
our products.

What a great bunch! Still, the baton will be passed to others in the
future, and our present staff like to take time off now and then. So I
like the thought that somewhere out there, among our customers, lurk
those who might one day be Don's, Tom's, or Ron's understudies.

Certain rights and privileges would follow  ;)

73,
Wayne, N6KR

P.S.  Now matter how Elecraft evolves, you'll always be able to send
the founders (myself and Eric) an e-mail and expect a quick response.


---

http://www.elecraft.com

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[johnny-52]

Dear Wayne,

My first K2 began in S/N1146 and I have eventually constructed 10 of them.  
The success of Elecraft is classical business school case worthwhile
studying.  I did learn a lot from Elecraft in doing business:

1. excellent customer support with the right team of staff;
2. excellent product design, using best market readily available components
in the critical part of circuit to maintain performance, also using very
cheap but reliable components in the least important part to maintain
profitability (e.g. T/R switching of KPA100)
3. only concentrate on one or two products in the beginning of the business
to create the brand name
4.  maintain constant dialogue with customer even at the senior level

There are in fact more successful factors which I did not list in the
above.

Thanks very much for your good products  and I, of course, am looking
forward to your KPA800 /1500 and K3????

Cheers,

Johnny Siu VR2XMC

From: wayne burdick <[hidden email]>
To: Elecraft Reflector <[hidden email]>
Subject: [Elecraft] on the future of Customer Support
Date: Sat, 3 Mar 2007 08:28:37 -0800

As one of the founders of Elecraft, I consider us very lucky to have such a
dedicated customer support staff. We get raves about Gary, Scott, and Don,
all of whom go to exceptional lengths to help with assembly, alignment, or
other issues.

Then there's Tom Hammond, who has been a "super customer" of ours since the
beginning of recorded history (1999), and has specialized in helping get
filters aligned, writing application notes, etc. And let's not forget Ron
d' Eau Claire, whose vast experience has helped many understand the
subtleties of amateur radio gear in general, not just our products.

What a great bunch! Still, the baton will be passed to others in the
future, and our present staff like to take time off now and then. So I like
the thought that somewhere out there, among our customers, lurk those who
might one day be Don's, Tom's, or Ron's understudies.

Certain rights and privileges would follow  ;)

73,
Wayne, N6KR

P.S.  Now matter how Elecraft evolves, you'll always be able to send the
founders (myself and Eric) an e-mail and expect a quick response.

_________________________________________________________________
MSN Tool Bar 幫你刪除惱人的廣告 ! http://toolbar.msn.com.hk 

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[Mark Bayern]

I second the motion!

Mark  AD5SS

On 3/3/07, Darrell Bellerive <[hidden email]> wrote:
> I move that Don be exempted from aging and any ill health effects for as long
> as he shall be needed on the Elecraft reflector.
>
> Any seconders?
>
> :-)
>
>
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