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New synthesizer shipping status?

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dhhdeh

New synthesizer shipping status?

Hi Dave,

Same here. March 10th ordered two and no word
since the original confirm.. Not a biggie.....
but interesting.

I'll cut Elecraft some slack though as it seems
that the popularity of the new K3SYNA caught
everyone by surprise.

Maybe our posts here will prompt a high level
Congressional investigation. ;-)

73 de N1LQ-Dave
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Grant Youngman

Re: New synthesizer shipping status?

Relax .. have a Mai Tai, eat some sashimi, stick your feet in the water, watch a sunset.

It will ship when it’s time to ship …

> On Apr 9, 2015, at 4:01 PM, David and Dianne on Comcast <[hidden email]> wrote:
>
> Hi Dave,
>
> Same here. March 10th ordered two and no word since the original confirm.. Not a biggie..... but interesting.
>
> I'll cut Elecraft some slack though as it seems that the popularity of the new K3SYNA caught everyone by surprise.
>
> Maybe our posts here will prompt a high level Congressional investigation. ;-)
>

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Eric Swartz - WA6HHQ

Re: New synthesizer shipping status?

Administrator

Here's the latest KSYN3AUPG Synth Upgrade shipping status:

As of today, we've shipped most of the KSYN3AUPG orders received through Feb
27th. (This was a huge number..)
There might be a few orders that didn't make it from the 27th, but not many. We
about halfway through the total upgrade order backlog, and the new order rate
remains high for these going forward. (Thanks everyone!)

We now have short pause in KSYN3AUPG shipments as we have outrun our initial
production schedule and initial pull-ins of product as of today. We should
resume shipping these in a week and a half, about 4/22, when our next major
group of boards are ready.

We received an incredible number of orders in the first several weeks, which is
why may seem that we may be slowly moving through the order dates as we ship.
There are a very large number of KYSYN3A orders for each day.

When we saw the number of orders coming in that first week (which were well
above the large amount we expected and planned for), we immediately and
dramatically increased our parts and pcb material orders, and pulled in as much
as possible from our existing pipeline of material and assembly orders. We have
repeated that process as we have received even more orders above plan. Note that
the time from new parts ordering to finished volume deliveries of boards takes
between 6-8 weeks for the first finished boards to arrive and be tested. And
once the new boards start to arrive, we are also also limited based on what our
outside pcb assembly house here in Monterey, CA,, can produce daily.

We also allocate the Synthesizer boards to three distinct areas at the factory.
All three of the above areas independently ship based on the order dates for
each group.

a) K3 Production: Our first focus is to continually support K3 orders. We do not
want to go dry and stop revenue from one of our primary products for an extended
time. We have allocated inventory of KSYN3As to keep new K3 orders shipping on a
continual basis, even when we run dry in the areas below. (Even with that
buffer, its always possible we could have delays in K3 shipments of up to a
several weeks if new K3 order rates exceed our planned KSYN3A inventory.)

b) KSYN3AUPG orders: This group gets by far the overwhelming majority of new
synthesizers, dwarfing K3s. These resume on about 4/22 as noted above.

c) We also independently allocated a very small number of new Synthesizers to
our K3 repair group. They handle all repairs and K3 upgrades done at the
factory. This is small number of synthesizers and does not significantly impact
K3 and KSYN3AUPG shipments. A key goal for us is to always return K3s to
customers as quickly as possible to minimize their down-time. I think I counted
less than 5 synths available in this group this morning. After those are used
we'll have to wait until the deliveries start again 4/21. (Also note that the
customer post earlier in this thread that seemed to indicate an out of order
upgrade board shipment was actually for boards added to a radio in here for an
existing repair and upgrade. It was not for a new KSYN3AUPG individual board
order shipment from group B above.)

Lastly, outside of our automated order reply you will not be contacted by us
until you receive our shipping notice via UPS, USPS etc., or if we have a
problem charging a credit card . There are just too many orders for us to
manually contact everyone on backlog with status, and unless your order is close
to the head of the queue, its also difficult to accurately predict the exact
date it will ship.

The best place to look for current KSYN3AUPG status is our shipping status page at:
http://www.elecraft.com/elecraft_shipping_status.htm

(We'll update that page with the above info shortly.) As our shipping status
changes, we'll update that page.

We are running fast buying KSN3A parts, boards, assembling and testing these as
quickly as possible. Thanks again for your great response to this upgrade!

73,

Eric
elecraft.com
=====

On 4/9/2015 2:34 PM, GRANT YOUNGMAN wrote:

> Relax .. have a Mai Tai, eat some sashimi, stick your feet in the water, watch a sunset.
>
> It will ship when it’s time to ship …
>
>
>> On Apr 9, 2015, at 4:01 PM, David and Dianne on Comcast <[hidden email]> wrote:
>>
>> Hi Dave,
>>
>> Same here. March 10th ordered two and no word since the original confirm.. Not a biggie..... but interesting.
>>
>> I'll cut Elecraft some slack though as it seems that the popularity of the new K3SYNA caught everyone by surprise.
>>
>> Maybe our posts here will prompt a high level Congressional investigation. ;-)
>>
>

Phil Wheeler-2

Re: New synthesizer shipping status?

This degree of transparency is one thing I really
appreciate about Elecraft, Eric.

Another thing making me happy is that I ordered
the new KSYN3AUPG on Day One :-)

73, Phil W7OX

On 4/9/15 5:10 PM, Eric Swartz - WA6HHQ, Elecraft
wrote:

> Here's the latest KSYN3AUPG Synth Upgrade
> shipping status:
>
> As of today, we've shipped most of the KSYN3AUPG
> orders received through Feb 27th. (This was a
> huge number..)
> There might be a few orders that didn't make it
> from the 27th, but not many. We about halfway
> through the total upgrade order backlog, and the
> new order rate remains high for these going
> forward. (Thanks everyone!)
>
> We now have short pause in KSYN3AUPG shipments
> as we have outrun our initial production
> schedule and initial pull-ins of product as of
> today. We should resume shipping these in a week
> and a half, about 4/22, when our next major
> group of boards are ready.
>
>
> We received an incredible number of orders in
> the first several weeks, which is why may seem
> that we may be slowly moving through the order
> dates as we ship. There are a very large number
> of KYSYN3A orders for each day.
>
> When we saw the number of orders coming in that
> first week (which were well above the large
> amount we expected and planned for), we
> immediately and dramatically increased our parts
> and pcb material orders, and pulled in as much
> as possible from our existing pipeline of
> material and assembly orders. We have repeated
> that process as we have received even more
> orders above plan. Note that the time from new
> parts ordering to finished volume deliveries of
> boards takes between 6-8 weeks for the first
> finished boards to arrive and be tested. And
> once the new boards start to arrive, we are also
> also limited based on what our outside pcb
> assembly house here in Monterey, CA,, can
> produce daily.
>
> We also allocate the Synthesizer boards to three
> distinct areas at the factory. All three of the
> above areas independently ship based on the
> order dates for each group.
>
> a) K3 Production: Our first focus is to
> continually support K3 orders. We do not want to
> go dry and stop revenue from one of our primary
> products for an extended time. We have allocated
> inventory of KSYN3As to keep new K3 orders
> shipping on a continual basis, even when we run
> dry in the areas below. (Even with that buffer,
> its always possible we could have delays in K3
> shipments of up to a several weeks if new K3
> order rates exceed our planned KSYN3A inventory.)
>
> b) KSYN3AUPG orders: This group gets by far the
> overwhelming majority of new synthesizers,
> dwarfing K3s. These resume on about 4/22 as
> noted above.
>
> c) We also independently allocated a very small
> number of new Synthesizers to our K3 repair
> group. They handle all repairs and K3 upgrades
> done at the factory. This is small number of
> synthesizers and does not significantly impact
> K3 and KSYN3AUPG shipments. A key goal for us is
> to always return K3s to customers as quickly as
> possible to minimize their down-time. I think I
> counted less than 5 synths available in this
> group this morning. After those are used we'll
> have to wait until the deliveries start again
> 4/21. (Also note that the customer post earlier
> in this thread that seemed to indicate an out of
> order upgrade board shipment was actually for
> boards added to a radio in here for an existing
> repair and upgrade. It was not for a new
> KSYN3AUPG individual board order shipment from
> group B above.)
>
> Lastly, outside of our automated order reply you
> will not be contacted by us until you receive
> our shipping notice via UPS, USPS etc., or if we
> have a problem charging a credit card . There
> are just too many orders for us to manually
> contact everyone on backlog with status, and
> unless your order is close to the head of the
> queue, its also difficult to accurately predict
> the exact date it will ship.
>
> The best place to look for current KSYN3AUPG
> status is our shipping status page at:
> http://www.elecraft.com/elecraft_shipping_status.htm
>
>
> (We'll update that page with the above info
> shortly.) As our shipping status changes, we'll
> update that page.
>
> We are running fast buying KSN3A parts, boards,
> assembling and testing these as quickly as
> possible. Thanks again for your great response
> to this upgrade!
>
> 73,
>
> Eric
> elecraft.com