No reply from [e-mail] ?

[Leo PA5LS]

Anyone had trouble reaching [e-mail] recently ?

I'm trying to get a reply for a week now but still no answer.

Leo PA5LS

[Ruben Navarro Huedo]

yes, same here.

Leo PA5LS escribió:
> Anyone had trouble reaching [hidden email] recently ?
>
> I'm trying to get a reply for a week now but still no answer.
>
> Leo PA5LS

--
Rubén Navarro Huedo - EA5BZ
http://www.palotes.com
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[DL9HDA-2]

Hello,

not my experience! I recently (04th of march) asked Lisa and she
answered next day. (I think within 24 hours!)


73 Holger / DL9HDA

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[N5GE]

On Fri, 7 Mar 2008 03:32:29 -0800 (PST), you wrote:

>
>Anyone had trouble reaching [hidden email] recently ?
>
>I'm trying to get a reply for a week now but still no answer.
>
>Leo PA5LS

They are very busy at this time.  I once waited two weeks for an answer to a
question, but when I got it Lisa took care of my request right away.

They are there, but very busy at this time.

Tom, N5GE - SWOT 3537 - Grid EM12jq

"They that can give up essential liberty
to obtain a little temporary safety
deserve neither liberty nor safety."

--Benjamin Franklin 1775


Support the entire Constitution, not
just the parts you like.

http://www.n5ge.com
http://www.eQSL.cc/Member.cfm?N5GE

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[Bob VA3RKM]

  In a way I was glad to hear that others were having problems with the sales dept. It thought is was just me! After 3 e-mails and 2 calls I still don't know what's up. I had no problems at all in the past. Bob VA3RKM

Leo PA5LS wrote

Anyone had trouble reaching [e-mail] recently ?

I'm trying to get a reply for a week now but still no answer.

Leo PA5LS

[Greg - AB7R]

Lisa is off for a couple days but someone is supposed to be getting her
phone and emails I believe.

I'll check this out.

Thanks for the info!

73
Greg


-----Original Message-----
From: [hidden email]
[mailto:[hidden email]]On Behalf Of Bob VA3RKM
Sent: Friday, March 07, 2008 7:14 AM
To: [hidden email]
Subject: Re: [Elecraft] No reply from [hidden email] ?



  In a way I was glad to hear that others were having problems with the
sales
dept. It thought is was just me! After 3 e-mails and 2 calls I still don't
know what's up. I had no problems at all in the past. Bob VA3RKM


Leo PA5LS wrote:
>
> Anyone had trouble reaching [hidden email] recently ?
>
> I'm trying to get a reply for a week now but still no answer.
>
> Leo PA5LS
>

--
View this message in context:
http://www.nabble.com/No-reply-from-sales%40elecraft.com---tp15891167p158945
29.html
Sent from the Elecraft mailing list archive at Nabble.com.

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No virus found in this incoming message.
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Version: 7.5.516 / Virus Database: 269.21.6/1315 - Release Date: 3/6/2008
9:07 AM

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Checked by AVG Free Edition.
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[David Cutter]

Madelyn - Elecraft sales
[hidden email] <mailto:[hidden email]>
[phone]

is responding to me.

David
G3UNA
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[Julian, G4ILO]

Bob VA3RKM wrote

  In a way I was glad to hear that others were having problems with the sales dept. It thought is was just me! After 3 e-mails and 2 calls I still don't know what's up. I had no problems at all in the past. Bob VA3RKM

I've had to send two reminders about my back-ordered filters. Both were replied to by Lisa the next day (one reply sent on a Sunday.) However, though they were promised to be sent yesterday or the day before I have had no further communication to let me know they were actually sent. I don't know whether to wait a few days and see if they turn up, or add to the email overload.

I'm not blaming Lisa for this situation, because it's not her fault she is apparently having to work 7 days a week, but it's another example of how standards of customer communication have slipped...

[Greg - AB7R]

That's who I would expect it to be.  :)

Tnx David.


-----Original Message-----
From: David Cutter [mailto:[hidden email]]
Sent: Friday, March 07, 2008 9:45 AM
To: AB7R; Bob VA3RKM; [hidden email]
Subject: Re: [Elecraft] No reply from [hidden email] ?


Madelyn - Elecraft sales
[hidden email] <mailto:[hidden email]>
[phone]

is responding to me.

David
G3UNA
No virus found in this incoming message.
Checked by AVG.
Version: 7.5.518 / Virus Database: 269.21.6/1318 - Release Date: 3/7/2008
2:01 PM

No virus found in this outgoing message.
Checked by AVG.
Version: 7.5.518 / Virus Database: 269.21.6/1318 - Release Date: 3/7/2008
2:01 PM

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[Jon Kåre Hellan]

Bob VA3RKM wrote:
>   In a way I was glad to hear that others were having problems with the sales
> dept. It thought is was just me! After 3 e-mails and 2 calls I still don't
> know what's up. I had no problems at all in the past. Bob VA3RKM

It's probably not necessary to mention this, but spam filters can
sometimes be too eager. I've found airline tickets in my spam folder.

LA4RT Jon
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[Eric Swartz - WA6HHQ]

Guys - We have been having a problem with Lisa's email account software
for the past 2 days. ([hidden email] and [hidden email] ) Lisa is
also out today through Sunday for a much needed short vacation.

We're working on her email system today and should have it back up
shortly. (Our server should be buffering up all the emails she has been
receiving.) If you have an -urgent- need that needs immediate attention
today, please email [hidden email] or [hidden email] . Both of
them assist Lisa in sales. But please be as patient as possible as they
are both very busy today covering the extra load for Lisa.

73, Eric  WA6HHQ
----

Jon K Hellan wrote:

> Bob VA3RKM wrote:
>>   In a way I was glad to hear that others were having problems with
>> the sales
>> dept. It thought is was just me! After 3 e-mails and 2 calls I still
>> don't
>> know what's up. I had no problems at all in the past. Bob VA3RKM
>
> It's probably not necessary to mention this, but spam filters can
> sometimes be too eager. I've found airline tickets in my spam folder.
>
> LA4RT Jon
> _______________________________________________
> Elecraft mailing list
> Post to: [hidden email]
> You must be a subscriber to post to the list.
> Subscriber Info (Addr. Change, sub, unsub etc.):
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> Help: http://mailman.qth.net/subscribers.htm
> Elecraft web page: http://www.elecraft.com

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[Leo PA5LS]

A follow-up on my original posting:

Yesterday I sent an email to madelyn@, she replyed promptly to inform me that my K2 kit was shipped three days after I placed the order. It's now collecting dust at the Dutch customs depot.

'73 Leo PA5LS