OT: cannot get reply from sales@elecraft.com

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OT: cannot get reply from sales@elecraft.com

oe9fwv
hello,

if someone from Elecraft staff reads this, I am trying to get an answer from
Lisa or someone in the sales department since 2 or 3 weeks, maybe my
mails are caught in a spamfilter? No error messages though.
I have a question regarding my K3 order.

73! de Werner OE9FWV

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Re: OT: cannot get reply from sales@elecraft.com

Eric Swartz - WA6HHQ
Administrator
Hi Werner,

I apologize for the difficulty you are having. There certainly is
something strange going on as is is not normal for Lisa not to reply
quickly. I could see it taking 1 or 2 business days days when she is
very busy, but not 1-2 weeks. There must be an email routing or spam
filtering problem of some sort.

In any case, I will make sure she gets your email on Monday first thing
when she comes into work and we will contact you then.

Also, as a note to everyone, please remember that you can also phone us
directly at 831-662-8345 if you have problems getting through via email.

Regards,
Eric   WA6HHQ
Elecraft

_..._



Dr. Werner Furlan wrote:

> hello,
>
> if someone from Elecraft staff reads this, I am trying to get an answer from
> Lisa or someone in the sales department since 2 or 3 weeks, maybe my
> mails are caught in a spamfilter? No error messages though.
> I have a question regarding my K3 order.
>
> 73! de Werner OE9FWV
>
>  
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Manual Changes

Brett Howard
Not sure who owns the manual but on page 6 in the quick start guide the Tune
says it will put out full power CW in any mode.  Yet now it puts out what
the menu setting says it to put out.  Very cool I might add!  Are these
being placed into an errata or is the manual being updated?  I've not been
watching rev's all that closely.  As I go through the manual if I find
anything else I can mention it or keep it to myself...  Let me know if
whoever is managing the manual needs/wants to know this stuff.

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K1 NB

Brett Howard
I have a noise at my place that comes on at night and is a random pulse type
noise.  Essentially on a spec an it looks like a bunch of very narrow spikes
that jump all over the place.  A peak hold trace draws a new noise floor by
connecting the spike peaks about 20dB over the actual floor.

In my Kenwood TS-450S both NB1 and NB2 seem to have about the same effect on
the noise and it does a pretty good job.  But the K1 seems to be completely
ineffectual on this noise.  Could it be that it's a construction issue?  I'm
not fully familiar with how they work or where I'd start figuring out this
one.

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Re: OT: cannot get reply from sales@elecraft.com

Mike Kasrich
In reply to this post by oe9fwv
They are busy in W6-land.  I have received email responses from Lisa
with a 2 day turnaround just this last week.

Gooc luck.

Mike/aj9c

Dr. Werner Furlan wrote:

>hello,
>
>if someone from Elecraft staff reads this, I am trying to get an answer from
>Lisa or someone in the sales department since 2 or 3 weeks, maybe my
>mails are caught in a spamfilter? No error messages though.
>I have a question regarding my K3 order.
>
>73! de Werner OE9FWV
>
>  
>


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Re: K1 NB

Mike Morrow-3
In reply to this post by Brett Howard
Brett wrote:

>I have a noise at my place that comes on at night and is a random
>pulse type noise...
>
>In my Kenwood TS-450S both NB1 and NB2 seem to have about the same
>effect on the noise and it does a pretty good job.
>
>But the K1 seems to be completely ineffectual on this noise.  Could
>it be that it's a construction issue?

It's not a construction issue.  The K1 noise blanker is very very
limited in the types of noise that it will have any effectiveness
reducing.  My K1's NB is completely ineffective on my local power line
noise, but it will reduce noise such as that generated by a sparking
DC motor brush and commutator.

My Kenwood TS-50S noise blanker almost completely eliminates nearby high
power line noise, although its NB reduces the TS-50S receiver's modest
dynamic range (which almost all NBs do).

For what it's worth, when the K1 NB is set to HIGH, it sets a HIGH threshold
for a noise pulse to trigger blanking.  LOW setting sets a LOW threshold, so
the NB is more likely to have an effect when LOW is used rather than HIGH.
If you used the option of installing an LED as one of the threshold diodes,
that sets an even higher noise theshold than the normal diode does when
the NB is set to HIGH, and the KNB1 will be even less likely to produce a
blanking effect.

Another oddity about the K1 NB is that the K1 quick reference guide on the
Elecraft site and in the K1 manual incorrectly indicate that the K1 NB menu
settings are NB1 and NB2, rather than the correct HIGH and LOW.  This was
pointed out seven years ago.

Mike / KK5F
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Re: OT: cannot get reply from sales@elecraft.com

oe9fwv
In reply to this post by Mike Kasrich
Eric, Lisa,

problem solved,

thank you.

73! de Werner OE9FWV


Mike Kasrich schrieb am 3 Feb 2008 um 8:02:

> They are busy in W6-land.  I have received email responses from Lisa
> with a 2 day turnaround just this last week.
>
> Gooc luck.
>
> Mike/aj9c
>
> Dr. Werner Furlan wrote:
>
> >hello,
> >
> >if someone from Elecraft staff reads this, I am trying to get an answer
> >from Lisa or someone in the sales department since 2 or 3 weeks, maybe my
> >mails are caught in a spamfilter? No error messages though. I have a
> >question regarding my K3 order.
> >
> >73! de Werner OE9FWV
> >
> >  
> >
>
>
>
>


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