Thanks to all for the replies. Steve, AA4AK, provided a secret set of
codes to put in at the prompts on the auto-voice system, and a human
being finally appeared. He wanted to know how I had gotten him, and I
said, "I'll tell you as soon as you credit my account." When I checked
with Mastercard, they had, and I deleted as much Symantec stuff as I
could find.
Picked up McAfee (same as on this desktop) today and it's now protecting
my laptop as well.
73,
Fred K6DGW
Auburn CA 95603
PS: I did not call Symantec back and give the guy the codes.
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