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RigBlaster Plug & Play

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Henri A Pollard

RigBlaster Plug & Play

Has anyone successfully hooked up a RigBlaster Plug & Play to a K3 for MT63 and if so how?

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Ken Widelitz

Earning Customer Loyalty

I had a two week old K-3 fail after I brought it to PEI for CQWW. The VFO B knob stopped working so I couldn’t even change menu settings. I was able to use the radio in CQWW. I brought it home, got an RMA and sent it in to Gary. Within days he called me to tell me it wouldn’t fail on the bench, but that he was going to change the VFO B encoder anyway. That is the kind of pro-active customer service that earns my customer loyalty. I know, I’m preaching to the choir here. Still, it is nice to see a company, any company, doing it right with both product and service.

73, Ken, K6LA / VY2TT

David Ricketts

RE: Earning Customer Loyalty

Hi Ken,

I only recently qualified as a radio amateur but it's impossible to avoid stories like these. I've yet to see one negative comment aimed at Elecraft and even the most critical of reviews of Elecraft products only seem to come up with minor suggestions which often times find their way into the products either as a future option or a firmware update.

The other benefit of dealing with Elecraft is that you deal with Elecraft and not a dealer or distributor who, even in my limited experience, seldom approach acceptable levels of customer service.

As a UK amateur, the only downside is that the recent massive devaluation of the pound has made Elecraft products very expensive. If only we'd joined the Euro :( But then again, as this has had the effect of pushing up prices of other manufacturers products, you're certainly no worse off choosing Elecraft.

David (M6SPV)

Date: Wed, 10 Dec 2008 15:49:32 -0800
From: [hidden email]
To: [hidden email]
Subject: [Elecraft] Earning Customer Loyalty

73, Ken, K6LA / VY2TT

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Tom Wylie

Re: Earning Customer Loyalty

In reply to this post by Ken Widelitz

My radio is S/n #1272 The B encoder failed 1 day after build.

An email brought a new encoder to Scotland in 3 days, but why did it
fail in the first place? Is it a bad batch?

Tom
GM4FDM
I just love my K3

Ken Widelitz wrote:

>
> I had a two week old K-3 fail after I brought it to PEI for CQWW. The
> VFO B knob stopped working so I couldn’t even change menu settings. I
> was able to use the radio in CQWW. I brought it home, got an RMA and
> sent it in to Gary. Within days he called me to tell me it wouldn’t
> fail on the bench, but that he was going to change the VFO B encoder
> anyway. That is the kind of pro-active customer service that earns my
> customer loyalty. I know, I’m preaching to the choir here. Still, it
> is nice to see a company, any company, doing it right with both
> product and service.
>
> 73, Ken, K6LA / VY2TT
>
> ------------------------------------------------------------------------
>
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Trond Stubberud

RE: Earning Customer Loyalty

I think many of us experienced failed encoders, mine failed the 1. Day of
arrival. VFO A. But as always the customer service from Elecraft is
excellent and a new encoder arrived after a few days. Most likely there have
been a tough pressure at the production line in the past and the quality
control have failed in some cases. I can live with this since the products
otherwise shines like diamonds :-)

73,

Trond LA8NHA
K1#2575
K2#6594
K3#1933

-----Opprinnelig melding-----
Fra: [hidden email]
[mailto:[hidden email]] På vegne av Tom Wylie
Sendt: 11 December, 2008 10:26 AM
Til: Ken Widelitz
Kopi: [hidden email]
Emne: Re: [Elecraft] Earning Customer Loyalty

My radio is S/n #1272 The B encoder failed 1 day after build.

An email brought a new encoder to Scotland in 3 days, but why did it
fail in the first place? Is it a bad batch?

Tom
GM4FDM
I just love my K3

Ken Widelitz wrote:

>
> I had a two week old K-3 fail after I brought it to PEI for CQWW. The
> VFO B knob stopped working so I couldnt even change menu settings. I
> was able to use the radio in CQWW. I brought it home, got an RMA and
> sent it in to Gary. Within days he called me to tell me it wouldnt
> fail on the bench, but that he was going to change the VFO B encoder
> anyway. That is the kind of pro-active customer service that earns my
> customer loyalty. I know, Im preaching to the choir here. Still, it
> is nice to see a company, any company, doing it right with both
> product and service.
>
> 73, Ken, K6LA / VY2TT
>
> ------------------------------------------------------------------------
>
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>
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--
So I met the bloke who invented crosswords today. I can't remember his
name, it's P something T something R.

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M0XDF

Re: Earning Customer Loyalty

This thread is only the second I've seen mentioning failed decoders,
so 3 of you here I think and the previous mention, back in February I
think was one - that's 4 out of at least 1933 units!
Rather a low failure rate, although of course very inconvenient if
it's you.
73 de M0XDF, K3 #174
--
Dear God, Did you mean for the giraffe to look like that or was it an
accident? -Norma [Children's Letters to God, 1991]

On 11 Dec 2008, at 09:48, Trond Stubberud wrote:

> I think many of us experienced failed encoders, mine failed the 1.
> Day of
> arrival. VFO A. But as always the customer service from Elecraft is
> excellent and a new encoder arrived after a few days. Most likely
> there have
> been a tough pressure at the production line in the past and the
> quality
> control have failed in some cases. I can live with this since the
> products
> otherwise shines like diamonds :-)

M0XDF

Re: Earning Customer Loyalty

Yes, accepted and I'm sure Elecraft have a handle on how many returns they are getting.

I also understand that not everyone air's their problems here, which makes such judgements difficult, or even invalid - something I hadn't considered.

73 de M0XDF, K3 #174

--
The trees that are slow to grow bear the best fruit.
-Moliere, actor and playwright (1622-1673)

On 11 Dec 2008, at 13:34, wa6riv wrote:

I also had a failed B encoder. Many of us work with Elecraft and don't say much. Some component failure is expected. Ted

In a message dated 12/11/08 02:03:41 Pacific Standard Time, [hidden email] writes:
This thread is only the second I've seen mentioning failed decoders,
so 3 of you here I think and the previous mention, back in February I
think was one - that's 4 out of at least 1933 units!
Rather a low failure rate, although of course very inconvenient if
it's you.
73 de M0XDF, K3 #174
--
Dear God, Did you mean for the giraffe to look like that or was it an
accident? -Norma [Children's Letters to God, 1991]

On 11 Dec 2008, at 09:48, Trond Stubberud wrote:

> I think many of us experienced failed encoders, mine failed the 1.
> Day of
> arrival. VFO A. But as always the customer service from Elecraft is
> excellent and a new encoder arrived after a few days. Most likely
> there have
> been a tough pressure at the production line in the past and the
> quality
> control have failed in some cases. I can live with this since the
> products
> otherwise shines like diamonds :-)

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Jerry Flanders

Re: Earning Customer Loyalty

In reply to this post by M0XDF

Much more to it than mere inconvenience. I spent hours on the job -
diagnosis by disassembling the radio, swapping the encoders,
reassembling the radio, verifying the problem followed the encoders,
getting a replacement encoder from Elecraft, disassembling the radio,
installing the replacement encoder, then reassembling the radio. Most
of you guys who assembled the kit know how difficult front panel
remove/install is.

I feel that my problem could have been avoided if Elecraft had been
testing each individual module before shipping them - mine was DOA,
and was likely DOA before shipment. I suggested then that Elecraft
should check each and every module before shipment - should be pretty
easy to do there on the bench in a test device. I don't know if they
are testing them now.

Jerry W4UK

At 04:57 AM 12/11/2008, David Ferrington, M0XDF wrote:

>This thread is only the second I've seen mentioning failed decoders,
>so 3 of you here I think and the previous mention, back in February I
>think was one - that's 4 out of at least 1933 units!
>Rather a low failure rate, although of course very inconvenient if
>it's you.
>73 de M0XDF, K3 #174
>--
>Dear God, Did you mean for the giraffe to look like that or was it an
>accident? -Norma [Children's Letters to God, 1991]
>
>On 11 Dec 2008, at 09:48, Trond Stubberud wrote:
>
>>I think many of us experienced failed encoders, mine failed the 1.
>>Day of
>>arrival. VFO A. But as always the customer service from Elecraft is
>>excellent and a new encoder arrived after a few days. Most likely
>>there have
>>been a tough pressure at the production line in the past and the
>>quality
>>control have failed in some cases. I can live with this since the
>>products
>>otherwise shines like diamonds :-)
>
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Tom Wylie

Re: Earning Customer Loyalty

I had also to replace an encoder which was faulty at the outset,
however, the dis-assembly of the front panel
was very easy and straightforward and only took a few minutes. I don't
understand the "difficulty"

de Tom
GM4FDM

Jerry Flanders wrote:

> Much more to it than mere inconvenience. I spent hours on the job -
> diagnosis by disassembling the radio, swapping the encoders,
> reassembling the radio, verifying the problem followed the encoders,
> getting a replacement encoder from Elecraft, disassembling the radio,
> installing the replacement encoder, then reassembling the radio. Most
> of you guys who assembled the kit know how difficult front panel
> remove/install is.
>
> I feel that my problem could have been avoided if Elecraft had been
> testing each individual module before shipping them - mine was DOA,
> and was likely DOA before shipment. I suggested then that Elecraft
> should check each and every module before shipment - should be pretty
> easy to do there on the bench in a test device. I don't know if they
> are testing them now.
>
> Jerry W4UK
>
> At 04:57 AM 12/11/2008, David Ferrington, M0XDF wrote:
>> This thread is only the second I've seen mentioning failed decoders,
>> so 3 of you here I think and the previous mention, back in February I
>> think was one - that's 4 out of at least 1933 units!
>> Rather a low failure rate, although of course very inconvenient if
>> it's you.
>> 73 de M0XDF, K3 #174
>> --
>> Dear God, Did you mean for the giraffe to look like that or was it an
>> accident? -Norma [Children's Letters to God, 1991]
>>
>> On 11 Dec 2008, at 09:48, Trond Stubberud wrote:
>>
>>> I think many of us experienced failed encoders, mine failed the 1.
>>> Day of
>>> arrival. VFO A. But as always the customer service from Elecraft is
>>> excellent and a new encoder arrived after a few days. Most likely
>>> there have
>>> been a tough pressure at the production line in the past and the
>>> quality
>>> control have failed in some cases. I can live with this since the
>>> products
>>> otherwise shines like diamonds :-)
>>
>> _______________________________________________
>> Elecraft mailing list
>> Post to: [hidden email]
>> You must be a subscriber to post to the list.
>> Subscriber Info (Addr. Change, sub, unsub etc.):
>> http://mailman.qth.net/mailman/listinfo/elecraft
>>
>> Help: http://mailman.qth.net/subscribers.htm
>> Elecraft web page: http://www.elecraft.com
>
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Dave-K7DAA

Re: Earning Customer Loyalty

Just to provide a bit of perspective, I've also had problems with the
encoder...on my Yaesu FT-857D. It's the lower-lefthand knob that does
double duty for menu selections and also has a push on-off selector
function. When I ordered a replacement from Yaesu, the tech told me
that this encoder, and it's being sensitive to inadvertent bumps, is a
common failure item on this radio. Since they were fairly cheap, I
decided to buy several to allow for future accidents as well. It was
a hassle to replace, but I did it myself instead of sending it in for
warranty service.

Elecraft is not the only company that might have occasional issues
with encoders.

Cheers,

Dave, K7DAA

On Dec 11, 2008, at 10:34 AM, Tom Wylie wrote:

> I had also to replace an encoder which was faulty at the outset,
> however, the dis-assembly of the front panel
> was very easy and straightforward and only took a few minutes. I
> don't understand the "difficulty"
>
> de Tom
> GM4FDM
>
>
>
> Jerry Flanders wrote:
>> Much more to it than mere inconvenience. I spent hours on the job -
>> diagnosis by disassembling the radio, swapping the encoders,
>> reassembling the radio, verifying the problem followed the
>> encoders, getting a replacement encoder from Elecraft,
>> disassembling the radio, installing the replacement encoder, then
>> reassembling the radio. Most of you guys who assembled the kit know
>> how difficult front panel remove/install is.
>>
>> I feel that my problem could have been avoided if Elecraft had been
>> testing each individual module before shipping them - mine was DOA,
>> and was likely DOA before shipment. I suggested then that Elecraft
>> should check each and every module before shipment - should be
>> pretty easy to do there on the bench in a test device. I don't know
>> if they are testing them now.
>>
>> Jerry W4UK
>>
>> At 04:57 AM 12/11/2008, David Ferrington, M0XDF wrote:
>>> This thread is only the second I've seen mentioning failed decoders,
>>> so 3 of you here I think and the previous mention, back in
>>> February I
>>> think was one - that's 4 out of at least 1933 units!
>>> Rather a low failure rate, although of course very inconvenient if
>>> it's you.
>>> 73 de M0XDF, K3 #174
>>> --
>>> Dear God, Did you mean for the giraffe to look like that or was it
>>> an
>>> accident? -Norma [Children's Letters to God, 1991]
>>>
>>> On 11 Dec 2008, at 09:48, Trond Stubberud wrote:
>>>
>>>> I think many of us experienced failed encoders, mine failed the 1.
>>>> Day of
>>>> arrival. VFO A. But as always the customer service from Elecraft is
>>>> excellent and a new encoder arrived after a few days. Most likely
>>>> there have
>>>> been a tough pressure at the production line in the past and the
>>>> quality
>>>> control have failed in some cases. I can live with this since the
>>>> products
>>>> otherwise shines like diamonds :-)
>>>
>>> _______________________________________________
>>> Elecraft mailing list
>>> Post to: [hidden email]
>>> You must be a subscriber to post to the list.
>>> Subscriber Info (Addr. Change, sub, unsub etc.):
>>> http://mailman.qth.net/mailman/listinfo/elecraft
>>>
>>> Help: http://mailman.qth.net/subscribers.htm
>>> Elecraft web page: http://www.elecraft.com
>>
>> _______________________________________________
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>> Elecraft web page: http://www.elecraft.com
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>>
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>> http://www.avast.com
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>>
>>
>>
>
> --
> So I met the bloke who invented crosswords today. I can't remember his
> name, it's P something T something R.
>
>
>
> ---
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>
>
>
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Eric Swartz - WA6HHQ

Re: Earning Customer Loyalty

Administrator

In reply to this post by Tom Wylie

We test -all- of the various modules in the K3 prior to shipment (both
kits and built K3s).

The VFO A/B encoder issue cropped up recently and was a problem at the
Bourns factory that they have now corrected. (Fortunately the problem
only showed up on a very small percentage of encoders.) But in my
opinion, for an expensive encoder like this one, we never should have
seen any failures, no matter how few. We pay a premium for these encoders.

We always 100% tested them here, but obviously a few slipped through, by
passing here and then failing shortly afterwards. In general the
encoder, if it is one of the small percentage that is going to fail,
fails in the first hour or so of use. Once we understood what was
happening (after beating up Bourns asking for an answer for a number of
weeks..) we built an encoder burn in fixture where we run 100% of the
encoders for an extended time before testing them. That in turn catches
the offenders. In general, if an encoder runs for an hour or two, it
doesn't fail.

Bourns has also made changes to their automated assembly process to
eliminate this as a possible issue. We want ZERO failures of encoders.
I'm sure we'll see a few more for a little while, but I don't think many
are getting by us now. :-)

73, Eric WA6HHQ
----

Tom Wylie wrote:
> I had also to replace an encoder which was faulty at the outset,
> however, the dis-assembly of the front panel
> was very easy and straightforward and only took a few minutes. I
> don't understand the "difficulty"
>
> de Tom
> GM4FDM
>
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Tom Wylie

Re: Earning Customer Loyalty

Well said Eric. I don't see it as a problem but my post was meant to
display the excellent customer service I received from Elecraft. I
have nothing but praise for Elecraft, their design, after sales service
and in fact the whole shooting match.

I don't understand the wingers and whiners who moan about every little
screw and misalignment etc. Most
questions on this forum could be self answered by reading the book!

Hey if you don't understand the book, or can't build a radio - then
don't buy one! Buy one already constructed.

Now I'm climbing into my flame retardant suit!

Tom
GM4FDM

Eric Swartz - WA6HHQ, Elecraft wrote:

> We test -all- of the various modules in the K3 prior to shipment (both
> kits and built K3s).
>
> The VFO A/B encoder issue cropped up recently and was a problem at the
> Bourns factory that they have now corrected. (Fortunately the problem
> only showed up on a very small percentage of encoders.) But in my
> opinion, for an expensive encoder like this one, we never should have
> seen any failures, no matter how few. We pay a premium for these
> encoders.
>
> We always 100% tested them here, but obviously a few slipped through,
> by passing here and then failing shortly afterwards. In general the
> encoder, if it is one of the small percentage that is going to fail,
> fails in the first hour or so of use. Once we understood what was
> happening (after beating up Bourns asking for an answer for a number
> of weeks..) we built an encoder burn in fixture where we run 100% of
> the encoders for an extended time before testing them. That in turn
> catches the offenders. In general, if an encoder runs for an hour or
> two, it doesn't fail.
>
> Bourns has also made changes to their automated assembly process to
> eliminate this as a possible issue. We want ZERO failures of encoders.
> I'm sure we'll see a few more for a little while, but I don't think
> many are getting by us now. :-)
>
> 73, Eric WA6HHQ
> ----
>
> Tom Wylie wrote:
>> I had also to replace an encoder which was faulty at the outset,
>> however, the dis-assembly of the front panel
>> was very easy and straightforward and only took a few minutes. I
>> don't understand the "difficulty"
>>
>> de Tom
>> GM4FDM
>>
>
>
> ---
> avast! Antivirus: Inbound message clean.
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> avast! - copyright (c) 1988-2008 ALWIL Software.
> http://www.avast.com
>
>
>
>

Arie Kleingeld PA3A-2

KRX3 built into a K3 - video

All,

Building the KRX3 into a the black magic K3.

Video: http://www.youtube.com/watch?v=5EJL8SlJ_L8

73
Arie PA3A

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k6dgw

Re: Re: Earning Customer Loyalty

In reply to this post by M0XDF

David Ferrington, M0XDF wrote:
> This thread
> is only the second I've seen mentioning failed decoders, so 3 of you
> here I think and the previous mention, back in February I think was one
> - that's 4 out of at least 1933 units!

I have a very small intermittent problem in the encoder on my KX1.
Elecraft will replace it for me, however I've figured out how to get
around it, and I really don't want to take it apart now. Maybe later.

> Rather a low failure rate, although of course very inconvenient if it's
> you.

"Casualty rates are way down -- very good, unless you're one of them."
I forget who I heard this from but it
was at some point where the US Government
was debating "Low Intensity Combat." Seemed
like a contradiction in terms.

Hope to find lots and lots of K3's in the ARRL 10 Meter this weekend.
Ten has been such a wasteland lately.

73,

Fred K6DGW
- Northern California Contest Club
- CU in the 2009 Cal QSO Party 3-4 Oct 2009
- www.cqp.org

PS to Santa: I've been good this year. I promise you, I'm telling the
truth. I'd like some sunspots in 2009. Doesn't have to be a lot, just
an increasing trend that keeps up.
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