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Sending KX3 to Elecraft for repair from Canada

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ve3bwp

Sending KX3 to Elecraft for repair from Canada

I’m hoping to hear from any Canadian HAMs who have successfully sent their radio (KX3 in my case) to Elecraft USA for repair and got it back with the least amount of brokerage hassles.

Which carrier did you use? How did it go?

I ask because I once had to send a Yaesu in for a warranty repair from near Toronto to California. Yaesu asked I use Fedex and it was a nightmare. Hoping to avoid that again.

Thanks,

Brian ve3bwp.
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Richard Corfield

Re: Sending KX3 to Elecraft for repair from Canada

I used UPS and need to write up my experience. Your question will encourage
that!

I found that UPS's Customs Forms generator produced a Sales Invoice even
though I asked it to produce a Temporary Export for Repair. So I crossed
out the Sales part and wrote in pen that this was a repair and will be
returned.

My parcel has been received and neither Elecraft or UPS have informed me of
any charges. Though an email from US Border Control when I've just received
in response to my question talks about Bonds. I may have been lucky that
the HSS Code for radio transceivers is duty free as the bond is about duty
which does not apply (at least from friendly countries according to the US
Border Control web site)

An impression I got is that nobody can predict, or will stand by a
prediction, about what Customs will do. UK Customs helpline advised me to
state "FOR REPAIR" on the outgoing forms and "BRITISH GOODS RETURNED AFTER
REPAIR" on the return (or something like that). In the end someone at UPS I
think it was said that putting "Export Reason: Repair" on their form should
do it. Elecraft note that they have experience of how to handle the return,
and I've included a copy of the radio's sales receipt as suggested so if
needed I can prove that UK VAT has been paid already when it comes to
re-importing it.

So I've been successful. I can say that what I did was quite simple in the
end, but I only _think_ I understand the procedure.

- Richard

On Fri, 28 Jun 2019 at 16:49, Brian “VE3BWP” Pietrzyk <[hidden email]>
wrote:

> I’m hoping to hear from any Canadian HAMs who have successfully sent their
> radio (KX3 in my case) to Elecraft USA for repair and got it back with the
> least amount of brokerage hassles.
>
> Which carrier did you use? How did it go?
>
> I ask because I once had to send a Yaesu in for a warranty repair from
> near Toronto to California. Yaesu asked I use Fedex and it was a nightmare.
> Hoping to avoid that again.
>
> Thanks,
>
> Brian ve3bwp.
> ______________________________________________________________
> Elecraft mailing list
> Home: http://mailman.qth.net/mailman/listinfo/elecraft
> Help: http://mailman.qth.net/mmfaq.htm
> Post: mailto:[hidden email]
>
> This list hosted by: http://www.qsl.net
> Please help support this email list: http://www.qsl.net/donate.html
> Message delivered to [hidden email]

______________________________________________________________
Elecraft mailing list
Home: http://mailman.qth.net/mailman/listinfo/elecraft
Help: http://mailman.qth.net/mmfaq.htm
Post: mailto:[hidden email]

This list hosted by: http://www.qsl.net
Please help support this email list: http://www.qsl.net/donate.html
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Roger K7SJ

Re: Sending KX3 to Elecraft for repair from Canada

Brian,
I used Canada Post to send my K3 #75 in for repair. Elecraft used USPS for return. Documents were marked “for repair”. No hassle, no brokerage fees, just return shipping fees. Tracked package online going and return. Worked just fine. All the best.
73, Roger VA1RST Halifax

Sent from my iPhone

> On Jun 28, 2019, at 1:02 PM, Richard Corfield <[hidden email]> wrote:
>
> I used UPS and need to write up my experience. Your question will encourage
> that!
>
> I found that UPS's Customs Forms generator produced a Sales Invoice even
> though I asked it to produce a Temporary Export for Repair. So I crossed
> out the Sales part and wrote in pen that this was a repair and will be
> returned.
>
> My parcel has been received and neither Elecraft or UPS have informed me of
> any charges. Though an email from US Border Control when I've just received
> in response to my question talks about Bonds. I may have been lucky that
> the HSS Code for radio transceivers is duty free as the bond is about duty
> which does not apply (at least from friendly countries according to the US
> Border Control web site)
>
> An impression I got is that nobody can predict, or will stand by a
> prediction, about what Customs will do. UK Customs helpline advised me to
> state "FOR REPAIR" on the outgoing forms and "BRITISH GOODS RETURNED AFTER
> REPAIR" on the return (or something like that). In the end someone at UPS I
> think it was said that putting "Export Reason: Repair" on their form should
> do it. Elecraft note that they have experience of how to handle the return,
> and I've included a copy of the radio's sales receipt as suggested so if
> needed I can prove that UK VAT has been paid already when it comes to
> re-importing it.
>
> So I've been successful. I can say that what I did was quite simple in the
> end, but I only _think_ I understand the procedure.
>
> - Richard
>
>
> On Fri, 28 Jun 2019 at 16:49, Brian “VE3BWP” Pietrzyk <[hidden email]>
> wrote:
>
>> I’m hoping to hear from any Canadian HAMs who have successfully sent their
>> radio (KX3 in my case) to Elecraft USA for repair and got it back with the
>> least amount of brokerage hassles.
>>
>> Which carrier did you use? How did it go?
>>
>> I ask because I once had to send a Yaesu in for a warranty repair from
>> near Toronto to California. Yaesu asked I use Fedex and it was a nightmare.
>> Hoping to avoid that again.
>>
>> Thanks,
>>
>> Brian ve3bwp.
>> ______________________________________________________________
>> Elecraft mailing list
>> Home: http://mailman.qth.net/mailman/listinfo/elecraft
>> Help: http://mailman.qth.net/mmfaq.htm
>> Post: mailto:[hidden email]
>>
>> This list hosted by: http://www.qsl.net
>> Please help support this email list: http://www.qsl.net/donate.html
>> Message delivered to [hidden email]
> ______________________________________________________________
> Elecraft mailing list
> Home: http://mailman.qth.net/mailman/listinfo/elecraft
> Help: http://mailman.qth.net/mmfaq.htm
> Post: mailto:[hidden email]
>
> This list hosted by: http://www.qsl.net
> Please help support this email list: http://www.qsl.net/donate.html
> Message delivered to [hidden email]

K3 #75

Don Wilhelm

Re: Sending KX3 to Elecraft for repair from Canada

In reply to this post by ve3bwp

Brian,

Use the postal system. There are no "brokerage fees" charged by the
postal system. UPS and FedEX do charge "brokerage fees" Customs is a
different matter - usually properly marked customs forms will go through
with no problem.

73,
Don W3FPR

On 6/28/2019 11:48 AM, Brian “VE3BWP” Pietrzyk wrote:

> I’m hoping to hear from any Canadian HAMs who have successfully sent their radio (KX3 in my case) to Elecraft USA for repair and got it back with the least amount of brokerage hassles.
>
> Which carrier did you use? How did it go?
>
> I ask because I once had to send a Yaesu in for a warranty repair from near Toronto to California. Yaesu asked I use Fedex and it was a nightmare. Hoping to avoid that again.
>
> Thanks,
>
> Brian ve3bwp.
> ______________________________________________________________
> Elecraft mailing list
> Home: http://mailman.qth.net/mailman/listinfo/elecraft
> Help: http://mailman.qth.net/mmfaq.htm
> Post: mailto:[hidden email]
>
> This list hosted by: http://www.qsl.net
> Please help support this email list: http://www.qsl.net/donate.html
> Message delivered to [hidden email]
>

Richard Corfield

Re: Sending KX3 to Elecraft for repair from Canada

You'd think they'd include the predictable fees in the price to the sender.
It will be really bad if they charged the recipient, especially if the
parcel went through customs ok.

On Fri, 28 Jun 2019, 19:35 Don Wilhelm, <[hidden email]> wrote:

> Brian,
>
> Use the postal system. There are no "brokerage fees" charged by the
> postal system. UPS and FedEX do charge "brokerage fees" Customs is a
> different matter - usually properly marked customs forms will go through
> with no problem.
>
> 73,
> Don W3FPR
>
> On 6/28/2019 11:48 AM, Brian “VE3BWP” Pietrzyk wrote:
> > I’m hoping to hear from any Canadian HAMs who have successfully sent
> their radio (KX3 in my case) to Elecraft USA for repair and got it back
> with the least amount of brokerage hassles.
> >
> > Which carrier did you use? How did it go?
> >
> > I ask because I once had to send a Yaesu in for a warranty repair from
> near Toronto to California. Yaesu asked I use Fedex and it was a nightmare.
> Hoping to avoid that again.
> >
> > Thanks,
> >
> > Brian ve3bwp.
> > ______________________________________________________________
> > Elecraft mailing list
> > Home: http://mailman.qth.net/mailman/listinfo/elecraft
> > Help: http://mailman.qth.net/mmfaq.htm
> > Post: mailto:[hidden email]
> >
> > This list hosted by: http://www.qsl.net
> > Please help support this email list: http://www.qsl.net/donate.html
> > Message delivered to [hidden email]
> >
> ______________________________________________________________
> Elecraft mailing list
> Home: http://mailman.qth.net/mailman/listinfo/elecraft
> Help: http://mailman.qth.net/mmfaq.htm
> Post: mailto:[hidden email]
>
> This list hosted by: http://www.qsl.net
> Please help support this email list: http://www.qsl.net/donate.html
> Message delivered to [hidden email]

Richard Corfield

Re: Sending KX3 to Elecraft for repair from Canada

In reply to this post by Roger K7SJ

Did you pay VAT on the repair?

On Fri, 28 Jun 2019, 19:08 Roger Stein, <[hidden email]> wrote:

> Brian,
> I used Canada Post to send my K3 #75 in for repair. Elecraft used USPS for
> return. Documents were marked “for repair”. No hassle, no brokerage fees,
> just return shipping fees. Tracked package online going and return. Worked
> just fine. All the best.
> 73, Roger VA1RST Halifax
>
> Sent from my iPhone
>
> > On Jun 28, 2019, at 1:02 PM, Richard Corfield <
> [hidden email]> wrote:
> >
> > I used UPS and need to write up my experience. Your question will
> encourage
> > that!
> >
> > I found that UPS's Customs Forms generator produced a Sales Invoice even
> > though I asked it to produce a Temporary Export for Repair. So I crossed
> > out the Sales part and wrote in pen that this was a repair and will be
> > returned.
> >
> > My parcel has been received and neither Elecraft or UPS have informed me
> of
> > any charges. Though an email from US Border Control when I've just
> received
> > in response to my question talks about Bonds. I may have been lucky that
> > the HSS Code for radio transceivers is duty free as the bond is about
> duty
> > which does not apply (at least from friendly countries according to the
> US
> > Border Control web site)
> >
> > An impression I got is that nobody can predict, or will stand by a
> > prediction, about what Customs will do. UK Customs helpline advised me to
> > state "FOR REPAIR" on the outgoing forms and "BRITISH GOODS RETURNED
> AFTER
> > REPAIR" on the return (or something like that). In the end someone at
> UPS I
> > think it was said that putting "Export Reason: Repair" on their form
> should
> > do it. Elecraft note that they have experience of how to handle the
> return,
> > and I've included a copy of the radio's sales receipt as suggested so if
> > needed I can prove that UK VAT has been paid already when it comes to
> > re-importing it.
> >
> > So I've been successful. I can say that what I did was quite simple in
> the
> > end, but I only _think_ I understand the procedure.
> >
> > - Richard
> >
> >
> > On Fri, 28 Jun 2019 at 16:49, Brian “VE3BWP” Pietrzyk <[hidden email]>
> > wrote:
> >
> >> I’m hoping to hear from any Canadian HAMs who have successfully sent
> their
> >> radio (KX3 in my case) to Elecraft USA for repair and got it back with
> the
> >> least amount of brokerage hassles.
> >>
> >> Which carrier did you use? How did it go?
> >>
> >> I ask because I once had to send a Yaesu in for a warranty repair from
> >> near Toronto to California. Yaesu asked I use Fedex and it was a
> nightmare.
> >> Hoping to avoid that again.
> >>
> >> Thanks,
> >>
> >> Brian ve3bwp.
> >> ______________________________________________________________
> >> Elecraft mailing list
> >> Home: http://mailman.qth.net/mailman/listinfo/elecraft
> >> Help: http://mailman.qth.net/mmfaq.htm
> >> Post: mailto:[hidden email]
> >>
> >> This list hosted by: http://www.qsl.net
> >> Please help support this email list: http://www.qsl.net/donate.html
> >> Message delivered to [hidden email]
> > ______________________________________________________________
> > Elecraft mailing list
> > Home: http://mailman.qth.net/mailman/listinfo/elecraft
> > Help: http://mailman.qth.net/mmfaq.htm
> > Post: mailto:[hidden email]
> >
> > This list hosted by: http://www.qsl.net
> > Please help support this email list: http://www.qsl.net/donate.html
> > Message delivered to [hidden email]
>