Shipping Status updates

[w6ipa]

Hi,

I understand that this is a very challenging time for every company in the US, specifically the ones in the counties in the San Francisco area impacted by the closures. It would be good to have an update FROM Elecraft on the impact on shipping and other operations.
The last update to the shipping status page was on 03/05, and I’m sure many things are different now, and some dates already passed.

I’m looking at ordering some equipment and was wondering about what is happening.

Thanks.

JC/W6IPA.
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[Elecraft mailing list]

For what it’s worth the southern most “Shelter in Place” county is Santa Clara.

Watsonville is in Monterey county which is south of Santa Clara.

However I’m sure shipping via fedex etc has to have taken a hit.

Buying from Elecraft right now has to help them. Tough times all round.

Paul
W6PNG/M0SNA
www.nomadic.blog

> On Mar 17, 2020, at 7:36 AM, W6IPA <[hidden email]> wrote:
>
> Hi,
>
> I understand that this is a very challenging time for every company in the US, specifically the ones in the counties in the San Francisco area impacted by the closures. It would be good to have an update FROM Elecraft on the impact on shipping and other operations.
> The last update to the shipping status page was on 03/05, and I’m sure many things are different now, and some dates already passed.
>
> I’m looking at ordering some equipment and was wondering about what is happening.
>
> Thanks.
>
> JC/W6IPA.
> ______________________________________________________________
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[Byron Servies]

Santa Cruz County issued a shelter in place order last night.

73, Byron N6NUL

On Tue, Mar 17, 2020 at 8:42 AM Paul Gacek via Elecraft <
[hidden email]> wrote:

> For what it’s worth the southern most “Shelter in Place” county is Santa
> Clara.
>
> Watsonville is in Monterey county which is south of Santa Clara.
>
> However I’m sure shipping via fedex etc has to have taken a hit.
>
> Buying from Elecraft right now has to help them. Tough times all round.
>
> Paul
> W6PNG/M0SNA
> www.nomadic.blog
>
> > On Mar 17, 2020, at 7:36 AM, W6IPA <[hidden email]> wrote:
> >
> > Hi,
> >
> > I understand that this is a very challenging time for every company in
> the US, specifically the ones in the counties in the San Francisco area
> impacted by the closures. It would be good to have an update FROM Elecraft
> on the impact on shipping and other operations.
> > The last update to the shipping status page was on 03/05, and I’m sure
> many things are different now, and some dates already passed.
> >
> > I’m looking at ordering some equipment and was wondering about what is
> happening.
> >
> > Thanks.
> >
> > JC/W6IPA.
> > ______________________________________________________________
> > Elecraft mailing list
> > Home: http://mailman.qth.net/mailman/listinfo/elecraft
> > Help: http://mailman.qth.net/mmfaq.htm
> > Post: mailto:[hidden email]
> >
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> > Please help support this email list: http://www.qsl.net/donate.html
> > Message delivered to [hidden email]
>
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--
- Northern California Contest Club
- CU in the Cal QSO Party 3-4 Oct 2020
- www.cqp.org
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[Bob McGraw - K4TAX]

With the cancellation of the Hamvention,  I'm sure everyone is
scrambling to make the necessary changes.   Most on line services are
very active and thus USPS, UPS, Fed-X and others are seeing a much
higher degree of activity.    I see this with items I have ordered as
recently as a week ago.    Extended shipping times are to be expected.

Small companies which are ordered to close or have voluntary elected to
close may not survive.  Economically the next few weeks and months will
be critical to our national economy.    We wish all the best in the days
and weeks ahead.

73

Bob, K4TAX



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[Jim Brown-10]

Not now -- as of today, Santa Cruz Co, where I live, is now shutdown,
and Watsonville is only 20 miles S. Also, many Elecraft employees live
in Santa Cruz Co; Wayne works from home, and lives in Silicon Valley.

73, Jim K9YC

On 3/17/2020 8:41 AM, Paul Gacek via Elecraft wrote:
> For what it’s worth the southern most “Shelter in Place” county is Santa Clara.
>
> Watsonville is in Monterey county which is south of Santa Clara.

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[Eric Swartz - WA6HHQ]

Hi JC and everyone on the list,

I apologize for not replying earlier today. As you might expect, we have
been extremely busy adjusting our operations to the announcement from Santa
Cruz County to 'Shelter in Place'. Fortunately, we have been anticipating
this possibility coming to our area, both from ongoing news coverage of the
coronavirus spread and more recently when the counties in the S.F Bay Area
to our north announced their own Shelter in Place order. It has been a very
busy number of days here at Elecraft H.Q.

Yes we are still alive and in operation, albeit with the majority of our
employees working from home. We are just about to release a more detailed
update on our web page and via direct email on this.  I've copied it below
for everyone here to read.

Feel free to ask me questions here or via direct email. I may not respond
immediately, but I'll try to answer as much as I can.

73,
Eric
*elecraft.com <http://elecraft.com>*
----

Elecraft's priority is the safety and well-being of our employees,
customers and the community in which we live and work. We wanted to reach
out and make sure that all of you are staying safe as well as share a few
of the steps we have taken to ensure we are able to protect our colleagues
here at Elecraft while maintaining a high level of support for all of you.



*Santa Cruz County Shelter in Place *

Santa Cruz County has issued a three-week "shelter in place" order from
3/17 through 4/ 7 to guard against the further spread of the Coronavirus.
Residents have been ordered to “shelter in place” and refrain from all
non-essential activities outside of their home. Telecommuting from home is
encouraged. Employees can travel to work to retrieve equipment and
documents needed to telecommute, and companies are allowed reduced staff
on-site to support telecommuting along with protection of inventory,
security and some other business functions.



*What is happening at Elecraft*

Sales and Customer Support are setting up to take calls to Elecraft from
their home offices during our normal work hours.  We will be trying our
best to maintain a business-as-usual service, but, inevitably, you may hear
kids laughing or dogs barking in the background during a call with us.  We
appreciate your patience and understanding as we navigate the current
reality together with all of you.



We will continue to ship products that we have in stock.  Items that we do
not have in stock will be shipped later in April when we are able to
resume full manufacturing.



All of our engineers are able to continue their work on projects off-site,
including K4 development.



Manufacturing and production at Elecraft will continue when Santa Cruz
County's "shelter in place" is lifted.



*Placing Orders*

You may place orders online at elecraft.com or by calling Sales at
831-763-4211.  We will continue to ship products that we have in stock.
Items that we do not have in stock will be shipped later in April when we
are able to resume full manufacturing.  We will not process your payment
until we are able to ship your order.  If your order is not shipped within
a week, we may have to contact you for payment information since our system
does not store credit card numbers.  You may also place a note on your
order form to process your payment immediately, and you’ll receive a
shipping tracking number as soon as we’re able to ship your order.



If you have any questions regarding your order or about any of our
products, please feel free to call us at 831-763-4211 or email
[hidden email] or [hidden email]



All of us at Elecraft hope you stay safe and healthy, and we thank you for
being a part of our Elecraft Family.


Eric Swartz, WA6HHQ

Wayne Burdick, N6KR


On Tue, Mar 17, 2020 at 7:33 AM W6IPA <[hidden email]> wrote:

> Hi,
>
> I understand that this is a very challenging time for every company in the
> US, specifically the ones in the counties in the San Francisco area
> impacted by the closures. It would be good to have an update FROM Elecraft
> on the impact on shipping and other operations.
> The last update to the shipping status page was on 03/05, and I’m sure
> many things are different now, and some dates already passed.
>
> I’m looking at ordering some equipment and was wondering about what is
> happening.
>
> Thanks.
>
> JC/W6IPA.
> ______________________________________________________________
> Elecraft mailing list
> Home: http://mailman.qth.net/mailman/listinfo/elecraft
> Help: http://mailman.qth.net/mmfaq.htm
> Post: mailto:[hidden email]
>
> This list hosted by: http://www.qsl.net
> Please help support this email list: http://www.qsl.net/donate.html
> Message delivered to [hidden email]

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[W0FK]

Sent my KX2 back last week for repair, and got a notice from FedEx of a
delivery exception:  "Local delivery restriction, delivery not attempted."
Although it's scheduled for delivery tomorrow, that can't happen. FedEx told
me it will be returned to me after 10 days if it can't be delivered. Minor
issue issue in the big scheme of things, but if shipments in can't make it,
that's a loss of repair business.

73, and everyone stay safe.

Lou, W0FK



-----
St. Louis, MO

"The difference between stupidity and genius is that
genius has its limits." Albert Einstein


--
Sent from: http://elecraft.365791.n2.nabble.com/
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[Lyn WØLEN]

I sent my KPA500 in for service on 2/28, and they shipped it back to me on
3/13.

I received it today.  Very happy about that!

(UPS is actually waiving all signatures, so just a 'Thank You' sufficed.)

73
Lyn, W0LEN

-----Original Message-----
From: [hidden email]
[mailto:[hidden email]] On Behalf Of W0FK
Sent: Wednesday, March 18, 2020 4:30 PM
To: [hidden email]
Subject: Re: [Elecraft] Shipping Status updates

Sent my KX2 back last week for repair, and got a notice from FedEx of a
delivery exception:  "Local delivery restriction, delivery not attempted."
Although it's scheduled for delivery tomorrow, that can't happen. FedEx told
me it will be returned to me after 10 days if it can't be delivered. Minor
issue issue in the big scheme of things, but if shipments in can't make it,
that's a loss of repair business.

73, and everyone stay safe.

Lou, W0FK



-----
St. Louis, MO

"The difference between stupidity and genius is that
genius has its limits." Albert Einstein


--
Sent from: http://elecraft.365791.n2.nabble.com/
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[Don Wilhelm]

Lou,

If FedEx required a signature, I can guess at the problem.  Everyone at
Elecraft who can work remotely are observing a shelter-in-place
directive.  That would include the front office folks and support and
anyone else who can work remotely.

UPS or USPS shipping may be the best choice in the midst of the current
COVID-19 crisis.

As for "loss of repair business", Eric has stated several times that
Elecraft does not make any profit from repairs - by the time support,
receiving, shipping as well as administrative costs for a repair are
considered, I can agree that Elecraft does not make any money on
repairs.  It is available only to support those customers who buy the
products.

73,
Don W3FPR

On 3/18/2020 5:30 PM, W0FK wrote:
> Sent my KX2 back last week for repair, and got a notice from FedEx of a
> delivery exception:  "Local delivery restriction, delivery not attempted."
> Although it's scheduled for delivery tomorrow, that can't happen. FedEx told
> me it will be returned to me after 10 days if it can't be delivered. Minor
> issue issue in the big scheme of things, but if shipments in can't make it,
> that's a loss of repair business.
>
> 73, and everyone stay safe.
>
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I missed the beginning of this thread.  I ordered another P3 from  
Elecraft this week and it was quickly shipped.  I wish that more  
K3/K3S modules were still available but that big selling line is dead.

FedEx is not currently requiring a physical signature for delivery of  
packages due to the Corona virus outbreak.

John KK9A - P40A in the 2020 ARRL DX contest



Don Wilhelm wrote:

Lou,

If FedEx required a signature, I can guess at the problem.  Everyone at
Elecraft who can work remotely are observing a shelter-in-place
directive.  That would include the front office folks and support and
anyone else who can work remotely.

UPS or USPS shipping may be the best choice in the midst of the current
COVID-19 crisis.

As for "loss of repair business", Eric has stated several times that
Elecraft does not make any profit from repairs - by the time support,
receiving, shipping as well as administrative costs for a repair are
considered, I can agree that Elecraft does not make any money on
repairs.  It is available only to support those customers who buy the
products.

73,
Don W3FPR

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[W0FK]

Elecraft advised me that they do have someone on site to receive shipments,
since that is exempted from the shelter in place order.  FedEx shows my
package is scheduled for delivery today, so Elecraft will get it as long as
FedEx shows up. Keeping my fingers crossed.

I hope this "new normal" doesn't last as long as some fear it might.

Stay safe and 73

Lou, W0FK





-----
St. Louis, MO

"The difference between stupidity and genius is that
genius has its limits." Albert Einstein


--
Sent from: http://elecraft.365791.n2.nabble.com/
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[Elecraft mailing list]

The shipping services are extra busy at present in this area. It appears that the number of on-line orders for various products (like toilet paper) has gone way up as people are not able to obtain them locally.
We are seeing deliveries delayed by a day or two for both UPS and FedEx. It doesn’t surprise me that the folks in Watsonville are seeing the same thing since we are all serviced from the same Bay area facilities.

The good news here is that traffic has pretty much disappeared as employees at companies in the Bay area are working from home. It is quite unusual to see the interstates empty.

Have patience, this will come to an end, hopefully sooner than later. But also realize that the great folks at Elecraft are still working to get product shipped, repairs accomplished and returned and support questions answered.

73!
Jack, W6FB

> On Mar 19, 2020, at 9:46 AM, W0FK <[hidden email]> wrote:
>
> Elecraft advised me that they do have someone on site to receive shipments,
> since that is exempted from the shelter in place order.  FedEx shows my
> package is scheduled for delivery today, so Elecraft will get it as long as
> FedEx shows up. Keeping my fingers crossed.
>
> I hope this "new normal" doesn't last as long as some fear it might.
>
> Stay safe and 73
>
> Lou, W0FK
>
>
>
>
>
> -----
> St. Louis, MO
>
> "The difference between stupidity and genius is that
> genius has its limits." Albert Einstein
>
>
> --
> Sent from: http://elecraft.365791.n2.nabble.com/
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[Bob McGraw - K4TAX]

 From our experience with recent shipments, UPS, Fed-X and USPS are
running "heavy" with on-line shipments.    For us personally, I'd say
that presently upwards of 75% of the items we purchase are ordered
on-line and delivered by one of those services.

73

Bob, K4TAX

On 3/19/2020 11:46 AM, W0FK wrote:

> Elecraft advised me that they do have someone on site to receive shipments,
> since that is exempted from the shelter in place order.  FedEx shows my
> package is scheduled for delivery today, so Elecraft will get it as long as
> FedEx shows up. Keeping my fingers crossed.
>
> I hope this "new normal" doesn't last as long as some fear it might.
>
> Stay safe and 73
>
> Lou, W0FK
>
>
>
>
>
> -----
> St. Louis, MO
>
> "The difference between stupidity and genius is that
> genius has its limits." Albert Einstein
>
>
> --
> Sent from: http://elecraft.365791.n2.nabble.com/
> ______________________________________________________________
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>

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[W0FK]

Update: My KX2 was delivered to Elecraft today. Looks like the company is
functioning as it can. Unless this is a nasty April Fool's joke from FedEx.

Stay safe out there!

73

Lou, W0FK



-----
St. Louis, MO

"The difference between stupidity and genius is that
genius has its limits." Albert Einstein


--
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