Sound Card Problems

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Sound Card Problems

Lee Murrah
I previously had a thread on problems I was having the internal sound card on FT8.  I was getting no output from the PC to the radio.  So thinking that the problem was how I had the internal sound card and WSJT-X set up, I switched back to using my SignaLink, which had worked perfectly before.  It worked fine for a while, but then the failed output problem returned. Mysteriously, it would start working again and then after a time fail again.

At one point I found that there were two USB Audio Codecs and the standard Realtek driver associated with the speaker settings.  I selected the one one not then i use, and the output returned. Then after another failure, I found that there was only one USB Audio Codec associated with the output.  

This morning I rebooted the computer with nothing connected and found only the Realtek driver.  I added the K3S USB cable, and one of the Codecs returned.  I added the SignaLink cable, and the second Codec returned.  By selecting the correct USB Codec, I was back in business.

So somehow the Codec driver for the SignaLink is getting changed or wiped out.  I assume that when I used the internal sound card, the wrong Codec was selected.

I hope this helps anyone else having similar problems. Any insights on how the CODEC is wiped out would be much appreciated.

Lee, KV5M
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Re: Sound Card Problems

Don Wilhelm
Lee,

As you discovered, when the USB cable is not plugged in, the USB Audio
CODEC is not shown in Device Manager.   That is normal.  Did I misread
something?

73,
Don W3FPR

On 6/30/2018 10:48 AM, Lee Murrah wrote:
> I previously had a thread on problems I was having the internal sound card on FT8.  I was getting no output from the PC to the radio.  So thinking that the problem was how I had the internal sound card and WSJT-X set up, I switched back to using my SignaLink, which had worked perfectly before.  It worked fine for a while, but then the failed output problem returned. Mysteriously, it would start working again and then after a time fail again.
>
> At one point I found that there were two USB Audio Codecs and the standard Realtek driver associated with the speaker settings.  I selected the one one not then i use, and the output returned. Then after another failure, I found that there was only one USB Audio Codec associated with the output.
>
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Re: Sound Card Problems

Lee Murrah
Yes, I understand that, Don.  My point was that when the USB cables are plugged in, something is changing or removing the drivers.  One time everything works OK and the drivers are there, next time it fails and the USB drivers are gone or changed.

Lee, KV5M

> On Jun 30, 2018, at 10:09 AM, Don Wilhelm <[hidden email]> wrote:
>
> Lee,
>
> As you discovered, when the USB cable is not plugged in, the USB Audio CODEC is not shown in Device Manager.   That is normal.  Did I misread something?
>
> 73,
> Don W3FPR
>
> On 6/30/2018 10:48 AM, Lee Murrah wrote:
>> I previously had a thread on problems I was having the internal sound card on FT8.  I was getting no output from the PC to the radio.  So thinking that the problem was how I had the internal sound card and WSJT-X set up, I switched back to using my SignaLink, which had worked perfectly before.  It worked fine for a while, but then the failed output problem returned. Mysteriously, it would start working again and then after a time fail again.
>> At one point I found that there were two USB Audio Codecs and the standard Realtek driver associated with the speaker settings.  I selected the one one not then i use, and the output returned. Then after another failure, I found that there was only one USB Audio Codec associated with the output.

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Re: Sound Card Problems

William Wisbey
With many USB devices if you change the USB port it is plugged into it will load a new instance of drivers and create a new “device”.

It’s puzzling until you figure it out.

The secret is to always plug the USB device into the same USB port on the computer (or hub as the case may be).

73,

Allen Wisbey, W1SBY


> On Jun 30, 2018, at 1:21 PM, Lee Murrah <[hidden email]> wrote:
>
> Yes, I understand that, Don.  My point was that when the USB cables are plugged in, something is changing or removing the drivers.  One time everything works OK and the drivers are there, next time it fails and the USB drivers are gone or changed.
>
> Lee, KV5M
>
>> On Jun 30, 2018, at 10:09 AM, Don Wilhelm <[hidden email]> wrote:
>>
>> Lee,
>>
>> As you discovered, when the USB cable is not plugged in, the USB Audio CODEC is not shown in Device Manager.   That is normal.  Did I misread something?
>>
>> 73,
>> Don W3FPR
>>
>>> On 6/30/2018 10:48 AM, Lee Murrah wrote:
>>> I previously had a thread on problems I was having the internal sound card on FT8.  I was getting no output from the PC to the radio.  So thinking that the problem was how I had the internal sound card and WSJT-X set up, I switched back to using my SignaLink, which had worked perfectly before.  It worked fine for a while, but then the failed output problem returned. Mysteriously, it would start working again and then after a time fail again.
>>> At one point I found that there were two USB Audio Codecs and the standard Realtek driver associated with the speaker settings.  I selected the one one not then i use, and the output returned. Then after another failure, I found that there was only one USB Audio Codec associated with the output.
>
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Re: Sound Card Problems

Don Wilhelm
In reply to this post by Lee Murrah
Lee,

Blame Microsoft!
Are you careful to always use the same USB port for the same soundcard
device?  If not, that may the reason you see a change.

73,
Don W3FPR

On 6/30/2018 2:21 PM, Lee Murrah wrote:
> Yes, I understand that, Don.  My point was that when the USB cables are plugged in, something is changing or removing the drivers.  One time everything works OK and the drivers are there, next time it fails and the USB drivers are gone or changed.
>
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Re: Sound Card Problems

Bob McGraw - K4TAX
In reply to this post by Lee Murrah
I've found the USB and CODEC drivers in Windows 10 Pro {latest update}
to be quite stable and reliable.  I have 2 physical USB ports on this HP
laptop computer which I use for my radio applications.   The 3rd USB
port is always used for my wireless mouse.  I can use either one with
the K3S and WSJT-x always loads and connects correctly to the previously
assigned port in the WSJT-X F2 Setup menu.  In my case the K3S always
comes up on Port 5 and the audio comes up under USB CODEC.     I have
not found it necessary to load any drivers nor have I found any drivers
deleated.

Even shutting things down, rebooting the computer, when I load WSJT-X
all comes up correct.   Now......I am not using any other applications
associated with the radio such as logging, virtual ports, or USB Hubs. 
In my thinking ......"more crap = more issues".  Otherwise, KISS....

Now I will say if I use the computer to do some of my audio file
editing, playing back music, or other computer sound requirements,
sometimes using other ham radio applications such as FLDIGI, HRD, HDSDR,
and etc,  I may have to set the defaults in the specific program again. 
Same for audio levels for Recording Devices and Playback Devices.  But I
don't find moving the USB cable from one port to another causes any issues.

Yes, Don is correct, if you are looking at Device Manager, have Ports
(COM & LPT) expanded you should see the USB Serial Port (COM #) come and
go as the USB cable it plugged in or the radio is turned off and on.  
Same for the USB Audio CODEC under the Sound, Video, and Game controllers.

73

Bob, K4TAX


On 6/30/2018 1:21 PM, Lee Murrah wrote:

> Yes, I understand that, Don.  My point was that when the USB cables are plugged in, something is changing or removing the drivers.  One time everything works OK and the drivers are there, next time it fails and the USB drivers are gone or changed.
>
> Lee, KV5M
>
>> On Jun 30, 2018, at 10:09 AM, Don Wilhelm <[hidden email]> wrote:
>>
>> Lee,
>>
>> As you discovered, when the USB cable is not plugged in, the USB Audio CODEC is not shown in Device Manager.   That is normal.  Did I misread something?
>>
>> 73,
>> Don W3FPR
>>
>> On 6/30/2018 10:48 AM, Lee Murrah wrote:
>>> I previously had a thread on problems I was having the internal sound card on FT8.  I was getting no output from the PC to the radio.  So thinking that the problem was how I had the internal sound card and WSJT-X set up, I switched back to using my SignaLink, which had worked perfectly before.  It worked fine for a while, but then the failed output problem returned. Mysteriously, it would start working again and then after a time fail again.
>>> At one point I found that there were two USB Audio Codecs and the standard Realtek driver associated with the speaker settings.  I selected the one one not then i use, and the output returned. Then after another failure, I found that there was only one USB Audio Codec associated with the output.
> ______________________________________________________________
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>
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>


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