new dead K3s still not fixed
Locked
 
|
bought a new K3s Factory and a k3 kit, 1 month ago, the K3S was dead out of
the box, sent back to elecraft for repair, came back ,worked for 30 minuits and crashed.been working with support on the telephone. got the receiver working but with a lot of glitches. the head of elecraft needs to call me so we can find a solution for this. send me another one that works. ED Moss KD7PY -- Sent from: http://elecraft.365791.n2.nabble.com/ ______________________________________________________________ Elecraft mailing list Home: http://mailman.qth.net/mailman/listinfo/elecraft Help: http://mailman.qth.net/mmfaq.htm Post: mailto:[hidden email] This list hosted by: http://www.qsl.net Please help support this email list: http://www.qsl.net/donate.html Message delivered to [hidden email] |
Re: new dead K3s still not fixed
|
|
Ed,
Have you called Elecraft and asked to speak to Wayne or Eric about this? (The heads of Elecraft...) Perhaps, it is best to try to work directly with Elecraft on this issue, rather than posting to the (public) mailing list. Scott N9AA On 6/19/19 4:11 PM, KD7PY wrote: > bought a new K3s Factory and a k3 kit, 1 month ago, the K3S was dead out of > the box, sent back to elecraft for repair, came back ,worked for 30 minuits > and crashed.been working with support on the telephone. got the receiver > working but with a lot of glitches. > the head of elecraft needs to call me so we can find a solution for this. > send me another one that works. > > ED Moss > KD7PY > > > > -- > Sent from: http://elecraft.365791.n2.nabble.com/ > ______________________________________________________________ > Elecraft mailing list > Home: http://mailman.qth.net/mailman/listinfo/elecraft > Help: http://mailman.qth.net/mmfaq.htm > Post: mailto:[hidden email] > > This list hosted by: http://www.qsl.net > Please help support this email list: http://www.qsl.net/donate.html > Message delivered to [hidden email] > ______________________________________________________________ Elecraft mailing list Home: http://mailman.qth.net/mailman/listinfo/elecraft Help: http://mailman.qth.net/mmfaq.htm Post: mailto:[hidden email] This list hosted by: http://www.qsl.net Please help support this email list: http://www.qsl.net/donate.html Message delivered to [hidden email] |
|
|
In reply to this post by KD7PY
KD7PY writes:
> bought a new K3s Factory and a k3 kit, 1 month ago, the K3S was dead out of the box ... Ed, Frustrating when that happens. Once in a while when buying a car, PC or ham radio, you get one not working properly. Nobody on this list can help you, only Elecraft. I've never known Elecraft to leave someone "hanging." I'm sure contacting their service dept. directly will get your issues resolved, perhaps a setup/menu problem hopefully fixed right over the phone. 73, Paul NA5N ______________________________________________________________ Elecraft mailing list Home: http://mailman.qth.net/mailman/listinfo/elecraft Help: http://mailman.qth.net/mmfaq.htm Post: mailto:[hidden email] This list hosted by: http://www.qsl.net Please help support this email list: http://www.qsl.net/donate.html Message delivered to [hidden email] |
|
|
All of Elecraft staff have been terriffic to deal with.
As others posted, call them on the phone. Elecraft is an upstanding company. Dave wo2x Sent from my waxed string and tin cans. > On Jun 19, 2019, at 4:38 PM, [hidden email] wrote: > > KD7PY writes: > >> bought a new K3s Factory and a k3 kit, 1 month ago, the K3S was dead out of the box ... > > Ed, > Frustrating when that happens. Once in a while when buying a car, PC or ham radio, you get one not working properly. Nobody on this list can help you, only Elecraft. I've never known Elecraft to leave someone "hanging." I'm sure contacting their service dept. directly will get your issues resolved, perhaps a setup/menu problem hopefully fixed right over the phone. > > 73, Paul NA5N > ______________________________________________________________ > Elecraft mailing list > Home: http://mailman.qth.net/mailman/listinfo/elecraft > Help: http://mailman.qth.net/mmfaq.htm > Post: mailto:[hidden email] > > This list hosted by: http://www.qsl.net > Please help support this email list: http://www.qsl.net/donate.html > Message delivered to [hidden email] Elecraft mailing list Home: http://mailman.qth.net/mailman/listinfo/elecraft Help: http://mailman.qth.net/mmfaq.htm Post: mailto:[hidden email] This list hosted by: http://www.qsl.net Please help support this email list: http://www.qsl.net/donate.html Message delivered to [hidden email] |
|
|
In reply to this post by KD7PY
elecraft knows i have a problem with it, just,spent 2 1/2 days trying with
support. ED -- Sent from: http://elecraft.365791.n2.nabble.com/ ______________________________________________________________ Elecraft mailing list Home: http://mailman.qth.net/mailman/listinfo/elecraft Help: http://mailman.qth.net/mmfaq.htm Post: mailto:[hidden email] This list hosted by: http://www.qsl.net Please help support this email list: http://www.qsl.net/donate.html Message delivered to [hidden email] |
Re: new dead K3s still not fixed
|
|
Did you *ask* support for a warranty return/exchange? Did you *ask* to speak with Eric and/or Wayne (the bosses)? 73, ... Joe, W4TV On 2019-06-19 4:53 PM, KD7PY wrote: > elecraft knows i have a problem with it, just,spent 2 1/2 days trying with > support. > > > ED > > > ______________________________________________________________ Elecraft mailing list Home: http://mailman.qth.net/mailman/listinfo/elecraft Help: http://mailman.qth.net/mmfaq.htm Post: mailto:[hidden email] This list hosted by: http://www.qsl.net Please help support this email list: http://www.qsl.net/donate.html Message delivered to [hidden email] |
Re: new dead K3s still not fixed
|
|
In reply to this post by KD7PY
He said he has talked to them on the phone, more than
once I suspect. In 11 years of dealing with them, I have encountered some, certainly the minority, Support people who have not been good to deal with. Wayne has been unfailingly supportive but he is a busy man and I imagine finishing K4 designs and getting them out the door probably has more importance than supporting obsolete radios. Wes N7WS ------- Original Message ------- From : Dave[mailto:[hidden email]] Sent : 6/19/2019 1:45:18 PM To : [hidden email] Cc : [hidden email]; [hidden email] Subject : RE: Re: [Elecraft] new dead K3s still not fixed All of Elecraft staff have been terriffic to deal with. As others posted, call them on the phone. Elecraft is an upstanding company. Dave wo2x ______________________________________________________________ Elecraft mailing list Home: http://mailman.qth.net/mailman/listinfo/elecraft Help: http://mailman.qth.net/mmfaq.htm Post: mailto:[hidden email] This list hosted by: http://www.qsl.net Please help support this email list: http://www.qsl.net/donate.html Message delivered to [hidden email] |
Re: new dead K3s still not fixed
|
|
In reply to this post by Joe Subich, W4TV-4
Wouldn‘t you expect Elecraft to offer that on their own after all that trouble? 73, Olli Mittwoch, 19. Juni 2019, 23:05 +0200 von [hidden email] <[hidden email]>: > >Did you *ask* support for a warranty return/exchange? > >Did you *ask* to speak with Eric and/or Wayne (the bosses)? > >73, > > ... Joe, W4TV > > >On 2019-06-19 4:53 PM, KD7PY wrote: >> elecraft knows i have a problem with it, just,spent 2 1/2 days trying with >> support. >> >> >> ED >> >> >> > >______________________________________________________________ >Elecraft mailing list >Home: http://mailman.qth.net/mailman/listinfo/elecraft >Help: http://mailman.qth.net/mmfaq.htm >Post: mailto:[hidden email] > >This list hosted by: http://www.qsl.net >Please help support this email list: http://www.qsl.net/donate.html >Message delivered to [hidden email] Elecraft mailing list Home: http://mailman.qth.net/mailman/listinfo/elecraft Help: http://mailman.qth.net/mmfaq.htm Post: mailto:[hidden email] This list hosted by: http://www.qsl.net Please help support this email list: http://www.qsl.net/donate.html Message delivered to [hidden email] |
|
|
In reply to this post by KD7PY
A K3 kit from Elecraft?
-----Original Message----- From: [hidden email] <[hidden email]> On Behalf Of KD7PY Sent: Wednesday, June 19, 2019 4:12 PM To: [hidden email] Subject: [Elecraft] new dead K3s still not fixed bought a new K3s Factory and a k3 kit, 1 month ago, the K3S was dead out of the box, sent back to elecraft for repair, came back ,worked for 30 minuits and crashed.been working with support on the telephone. got the receiver working but with a lot of glitches. the head of elecraft needs to call me so we can find a solution for this. send me another one that works. ED Moss KD7PY -- Sent from: http://elecraft.365791.n2.nabble.com/ ______________________________________________________________ Elecraft mailing list Home: http://mailman.qth.net/mailman/listinfo/elecraft Help: http://mailman.qth.net/mmfaq.htm Post: mailto:[hidden email] This list hosted by: http://www.qsl.net Please help support this email list: http://www.qsl.net/donate.html Message delivered to [hidden email] ______________________________________________________________ Elecraft mailing list Home: http://mailman.qth.net/mailman/listinfo/elecraft Help: http://mailman.qth.net/mmfaq.htm Post: mailto:[hidden email] This list hosted by: http://www.qsl.net Please help support this email list: http://www.qsl.net/donate.html Message delivered to [hidden email] |
Re: new dead K3s still not fixed
|
|
In reply to this post by Wes Stewart-2
Obsolete? Since when?
Dennis NJ6G On 6/19/2019 15:27, [hidden email] wrote: > supporting obsolete radios. > > Wes N7WS ______________________________________________________________ Elecraft mailing list Home: http://mailman.qth.net/mailman/listinfo/elecraft Help: http://mailman.qth.net/mmfaq.htm Post: mailto:[hidden email] This list hosted by: http://www.qsl.net Please help support this email list: http://www.qsl.net/donate.html Message delivered to [hidden email] |
|
|
In reply to this post by KD7PY
OK finialy got someone with a little bit of pull. Elecraft is putting
together a new unit to replace this one,' we were trying to find the easy glitch to fix but but no luck thanks Doug for all the time you spent with your help. ED KD7PY -- Sent from: http://elecraft.365791.n2.nabble.com/ ______________________________________________________________ Elecraft mailing list Home: http://mailman.qth.net/mailman/listinfo/elecraft Help: http://mailman.qth.net/mmfaq.htm Post: mailto:[hidden email] This list hosted by: http://www.qsl.net Please help support this email list: http://www.qsl.net/donate.html Message delivered to [hidden email] |
|
|
In reply to this post by Oliver Dröse
They call that "unfulfilled expectations". I find my live easier if I ask for what is expected but maybe not offered.
Jack BMW Motorcycles Chuck KE9UW [hidden email] Sent from my iPad > On Jun 19, 2019, at 5:33 PM, Oliver Dröse <[hidden email]> wrote: > > > Wouldn‘t you expect Elecraft to offer that on their own after all that trouble? > > 73, Olli > > > > > Mittwoch, 19. Juni 2019, 23:05 +0200 von [hidden email] <[hidden email]>: >> >> Did you *ask* support for a warranty return/exchange? >> >> Did you *ask* to speak with Eric and/or Wayne (the bosses)? >> >> 73, >> >> ... Joe, W4TV >> >> >>> On 2019-06-19 4:53 PM, KD7PY wrote: >>> elecraft knows i have a problem with it, just,spent 2 1/2 days trying with >>> support. >>> >>> >>> ED >>> >>> >>> >> >> ______________________________________________________________ >> Elecraft mailing list >> Home: http://mailman.qth.net/mailman/listinfo/elecraft >> Help: http://mailman.qth.net/mmfaq.htm >> Post: mailto:[hidden email] >> >> This list hosted by: http://www.qsl.net >> Please help support this email list: http://www.qsl.net/donate.html >> Message delivered to [hidden email] > ______________________________________________________________ > Elecraft mailing list > Home: http://mailman.qth.net/mailman/listinfo/elecraft > Help: http://mailman.qth.net/mmfaq.htm > Post: mailto:[hidden email] > > This list hosted by: http://www.qsl.net > Please help support this email list: http://www.qsl.net/donate.html > Message delivered to [hidden email] Elecraft mailing list Home: http://mailman.qth.net/mailman/listinfo/elecraft Help: http://mailman.qth.net/mmfaq.htm Post: mailto:[hidden email] This list hosted by: http://www.qsl.net Please help support this email list: http://www.qsl.net/donate.html Message delivered to [hidden email]
Chuck, KE9UW
|
Re: new dead K3s still not fixed
|
|
In reply to this post by KD7PY
Sorry to hear that you're having problems with a new K3S but I am not sure
how you can also purchase a K3 kit, those have not been manufactured in years. When you said that the K3S was DOA, I assume that meant it did not even turn on. What did Elecraft do to fix it? Now that it has been repaired, what are the issues? John KK9A KD7PY wrote: bought a new K3s Factory and a k3 kit, 1 month ago, the K3S was dead out of the box, sent back to elecraft for repair, came back ,worked for 30 minuits and crashed.been working with support on the telephone. got the receiver working but with a lot of glitches. the head of elecraft needs to call me so we can find a solution for this. send me another one that works. ED Moss KD7PY ______________________________________________________________ Elecraft mailing list Home: http://mailman.qth.net/mailman/listinfo/elecraft Help: http://mailman.qth.net/mmfaq.htm Post: mailto:[hidden email] This list hosted by: http://www.qsl.net Please help support this email list: http://www.qsl.net/donate.html Message delivered to [hidden email] |
|
|
sorry thats a K3s in kit form. not a K3,
Ed -- Sent from: http://elecraft.365791.n2.nabble.com/ ______________________________________________________________ Elecraft mailing list Home: http://mailman.qth.net/mailman/listinfo/elecraft Help: http://mailman.qth.net/mmfaq.htm Post: mailto:[hidden email] This list hosted by: http://www.qsl.net Please help support this email list: http://www.qsl.net/donate.html Message delivered to [hidden email] |
Re: new dead K3s still not fixed
|
|
Just to be clear, were these two radios recently purchased directly from
Elecraft, or were they "pre-owned" when you bought them? 73, Charlie k3ICH -----Original Message----- From: [hidden email] <[hidden email]> On Behalf Of KD7PY Sent: Wednesday, June 19, 2019 11:19 PM To: [hidden email] Subject: Re: [Elecraft] new dead K3s still not fixed sorry thats a K3s in kit form. not a K3, Ed -- Sent from: http://elecraft.365791.n2.nabble.com/ ______________________________________________________________ Elecraft mailing list Home: http://mailman.qth.net/mailman/listinfo/elecraft Help: http://mailman.qth.net/mmfaq.htm Post: mailto:[hidden email] This list hosted by: http://www.qsl.net Please help support this email list: http://www.qsl.net/donate.html Message delivered to [hidden email] ______________________________________________________________ Elecraft mailing list Home: http://mailman.qth.net/mailman/listinfo/elecraft Help: http://mailman.qth.net/mmfaq.htm Post: mailto:[hidden email] This list hosted by: http://www.qsl.net Please help support this email list: http://www.qsl.net/donate.html Message delivered to [hidden email] |
«
Return to Elecraft
|
1 view|%1 views
| Free forum by Nabble | Edit this page |