replacement parts delay
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What has been the experience regarding replacement parts and the time
between request and fulfillment? I have requested two parts nearly 3 weeks ago. I have emailed regarding these parts 3 days ago with no response. Has this been the Elecraft approach to customer service? My purchase is over $1700 and I could have purchased several brands at far less with varying degrees of sophistication for quite a bit less money. Several hams have reported excellent customer service. Have I been misled? John _______________________________________________ Elecraft mailing list Post to: [hidden email] You must be a subscriber to post to the list. Subscriber Info (Addr. Change, sub, unsub etc.): http://mailman.qth.net/mailman/listinfo/elecraft Help: http://mailman.qth.net/subscribers.htm Elecraft web page: http://www.elecraft.com |
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I would think that's very odd. I've ordered parts a number of times,
and they usually make it across the country within a week. Maybe a phone call could clear things up? de w1rt/john On 2/9/06, John Wiener <[hidden email]> wrote: > What has been the experience regarding replacement parts and the time > between request and fulfillment? > I have requested two parts nearly 3 weeks ago. I have emailed > regarding these parts 3 days ago with no response. > Has this been the Elecraft approach to customer service? > > My purchase is over $1700 and I could have purchased several brands > at far less with varying degrees of sophistication for quite a bit > less money. > > Several hams have reported excellent customer service. Have I been > misled? > > John > > _______________________________________________ > Elecraft mailing list > Post to: [hidden email] > You must be a subscriber to post to the list. > Subscriber Info (Addr. Change, sub, unsub etc.): > http://mailman.qth.net/mailman/listinfo/elecraft > > Help: http://mailman.qth.net/subscribers.htm > Elecraft web page: http://www.elecraft.com > Elecraft mailing list Post to: [hidden email] You must be a subscriber to post to the list. Subscriber Info (Addr. Change, sub, unsub etc.): http://mailman.qth.net/mailman/listinfo/elecraft Help: http://mailman.qth.net/subscribers.htm Elecraft web page: http://www.elecraft.com |
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You'll have much better luck on the phone than with email.
Larry N8LP John D'Ausilio wrote: >I would think that's very odd. I've ordered parts a number of times, >and they usually make it across the country within a week. > >Maybe a phone call could clear things up? > >de w1rt/john > >On 2/9/06, John Wiener <[hidden email]> wrote: > > >>What has been the experience regarding replacement parts and the time >>between request and fulfillment? >>I have requested two parts nearly 3 weeks ago. I have emailed >>regarding these parts 3 days ago with no response. >>Has this been the Elecraft approach to customer service? >> >>My purchase is over $1700 and I could have purchased several brands >>at far less with varying degrees of sophistication for quite a bit >>less money. >> >>Several hams have reported excellent customer service. Have I been >>misled? >> >>John >> >>_______________________________________________ >>Elecraft mailing list >>Post to: [hidden email] >>You must be a subscriber to post to the list. >>Subscriber Info (Addr. Change, sub, unsub etc.): >> http://mailman.qth.net/mailman/listinfo/elecraft >> >>Help: http://mailman.qth.net/subscribers.htm >>Elecraft web page: http://www.elecraft.com >> >> >> >_______________________________________________ >Elecraft mailing list >Post to: [hidden email] >You must be a subscriber to post to the list. >Subscriber Info (Addr. Change, sub, unsub etc.): > http://mailman.qth.net/mailman/listinfo/elecraft > >Help: http://mailman.qth.net/subscribers.htm >Elecraft web page: http://www.elecraft.com > > > > > Elecraft mailing list Post to: [hidden email] You must be a subscriber to post to the list. Subscriber Info (Addr. Change, sub, unsub etc.): http://mailman.qth.net/mailman/listinfo/elecraft Help: http://mailman.qth.net/subscribers.htm Elecraft web page: http://www.elecraft.com |
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In reply to this post by John Wiener
My experience has been different.
The other week I sent an email to support at Elecraft with one technical question and a parts question. In considerably less than an hour, I had a detailed (tutorial, even) reply to my technical question and a note that the parts question had been forwarded to the parts department. Minutes after this, I received an acknowledgement from the parts department, and the part in question went out in the next day's mail. All at no charge. I can't imagine better customer service. 73, Bob, KD4WNQ -----Original Message----- From: [hidden email] [mailto:[hidden email]] On Behalf Of John Wiener Sent: Thursday, February 09, 2006 10:44 PM To: [hidden email] Subject: [Elecraft] replacement parts delay What has been the experience regarding replacement parts and the time between request and fulfillment? .... Several hams have reported excellent customer service. Have I been misled? John _______________________________________________ Elecraft mailing list Post to: [hidden email] You must be a subscriber to post to the list. Subscriber Info (Addr. Change, sub, unsub etc.): http://mailman.qth.net/mailman/listinfo/elecraft Help: http://mailman.qth.net/subscribers.htm Elecraft web page: http://www.elecraft.com |
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In reply to this post by John Wiener
John -
If people told you Elecraft had good customer service, they did not represent it correctly. Actually, Elecraft service is world class, excellent, exemplary, unrivalled. I am sure there is a practical explanation to why your experience is contrary to what so many of us have experienced. N7WY ---- John Wiener <[hidden email]> wrote: > What has been the experience regarding replacement parts and the time > between request and fulfillment? > I have requested two parts nearly 3 weeks ago. I have emailed > regarding these parts 3 days ago with no response. > Has this been the Elecraft approach to customer service? > > My purchase is over $1700 and I could have purchased several brands > at far less with varying degrees of sophistication for quite a bit > less money. > > Several hams have reported excellent customer service. Have I been > misled? > > John > > _______________________________________________ > Elecraft mailing list > Post to: [hidden email] > You must be a subscriber to post to the list. > Subscriber Info (Addr. Change, sub, unsub etc.): > http://mailman.qth.net/mailman/listinfo/elecraft > > Help: http://mailman.qth.net/subscribers.htm > Elecraft web page: http://www.elecraft.com Elecraft mailing list Post to: [hidden email] You must be a subscriber to post to the list. Subscriber Info (Addr. Change, sub, unsub etc.): http://mailman.qth.net/mailman/listinfo/elecraft Help: http://mailman.qth.net/subscribers.htm Elecraft web page: http://www.elecraft.com |
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In reply to this post by John Wiener
Instant response to telephone calls. Call them up. You will be
directed to the right department. This is a class company, dedicated to customer service and satisfaction. Bob N4HY John Wiener wrote: > What has been the experience regarding replacement parts and the time > between request and fulfillment? > I have requested two parts nearly 3 weeks ago. I have emailed > regarding these parts 3 days ago with no response. > Has this been the Elecraft approach to customer service? > > My purchase is over $1700 and I could have purchased several brands at > far less with varying degrees of sophistication for quite a bit less > money. > > Several hams have reported excellent customer service. Have I been > misled? > > John -- AMSAT VP Engineering. Member: ARRL, AMSAT-DL, TAPR, Packrats, NJQRP/AMQRP, QRP ARCI, QCWA, FRC. ARRL SDR Wrk Grp Chairman Laziness is the number one inspiration for ingenuity. Guilty as charged! _______________________________________________ Elecraft mailing list Post to: [hidden email] You must be a subscriber to post to the list. Subscriber Info (Addr. Change, sub, unsub etc.): http://mailman.qth.net/mailman/listinfo/elecraft Help: http://mailman.qth.net/subscribers.htm Elecraft web page: http://www.elecraft.com |
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In reply to this post by John Wiener
John,
Where did you address the parts request? If it was to anything other than [hidden email], that alone would be adequate explaination for the delay. If you did send the request to [hidden email] and did not get a response (automated though it may be) within a few hours, something went wrong. I suggest you call Elecraft since you have had prior problems with email - talk with Scott or Brian, or if you have part numbers, you can talk with Pam or Lisa and they can handle it. You should receive your parts within a week or less depending on the shipment mode. I receive Priority Mail in 3 days, 1st class takes about a week, and UPS ground is 4 or 5 days, and I am in North Carolina which is a long way from Aptos, CA. I don't know if you are among the 'guilty' or not, but in the past, I have seen parts requests posted to the Elecraft reflector - The reflector is a forum of Elecraft users, and of course is not the proper venue for such things as parts requests - sometimes the proper folks at Elecraft will see such a request and respond, but often times, they do not have the time to monitor everything on the reflector, and such 'requests' may be missed. 73, Don W3FPR > -----Original Message----- > > What has been the experience regarding replacement parts and the time > between request and fulfillment? > I have requested two parts nearly 3 weeks ago. I have emailed > regarding these parts 3 days ago with no response. > Has this been the Elecraft approach to customer service? > > My purchase is over $1700 and I could have purchased several brands > at far less with varying degrees of sophistication for quite a bit > less money. > > Several hams have reported excellent customer service. Have I been > misled? > > John > > _______________________________________________ Elecraft mailing list Post to: [hidden email] You must be a subscriber to post to the list. Subscriber Info (Addr. Change, sub, unsub etc.): http://mailman.qth.net/mailman/listinfo/elecraft Help: http://mailman.qth.net/subscribers.htm Elecraft web page: http://www.elecraft.com |
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Hi,
I'm the owner of K2 #5346 and so far the customer service I have gotten from Elecraft and especially from Pam was fantastic. I've ordered quite a lot of thing and didn't yet have the time to do the full inventory (K2, KDSP2, KSB2, KPA100, KNB2, K160RX). I do an inventory before each major step and so far I couldn't find anything missing BUT I have seen that there is one broken core inside of KSB2. I feel quite bad requesting parts 5 time if I find anything else missing without having done a full inventory of my order especially as I live in Germany. What is your experience with that ? How often have you requested parts for one order ? Thanks for any answer ! Martin F4UKP / DD4UKP PS: I made some high resolution picture of my first steps : http://martinrath.info/wp-gallery2.php _______________________________________________ Elecraft mailing list Post to: [hidden email] You must be a subscriber to post to the list. Subscriber Info (Addr. Change, sub, unsub etc.): http://mailman.qth.net/mailman/listinfo/elecraft Help: http://mailman.qth.net/subscribers.htm Elecraft web page: http://www.elecraft.com |
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In reply to this post by Bob Sosin
Bob Sosin wrote:
> The other week I sent an email to support at Elecraft with one > technical question and a parts question. In considerably less than an > hour, I had a [...] > Minutes after this, I received an acknowledgement from the parts > department, and the part in question went out in the next day's mail. > All at no charge. I've had spare parts sent whilst I thought I was still asking questions about them. "Am I likely to be able to use [blah] instead?", "Oh, don't worry, I've popped some in the post to you already". I was going to wait until I'd inventoried all 5 boxes I ordered, but my (few) missing parts ended up getting sent in 2 separate batches, international, with the first arriving whilst I was still inventorying the rest. I was also sent EXTRA in both cases, so I now have a few useful spares in the shack if I feel like experimenting. (Hmm, keycap LEDs!) Unparalleled customer service. Puts award-winning customer service departments to shame. Seriously, John, if they're not answering your emails, blame your email, because it's really not likely to be Elecraft at fault :-) -- "Nosey" Nick Waterman, G7RZQ, K2 #5209. use Std::Disclaimer; [hidden email] He doesn't speak a word of Guinness -- CB '93 _______________________________________________ Elecraft mailing list Post to: [hidden email] You must be a subscriber to post to the list. Subscriber Info (Addr. Change, sub, unsub etc.): http://mailman.qth.net/mailman/listinfo/elecraft Help: http://mailman.qth.net/subscribers.htm Elecraft web page: http://www.elecraft.com |
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