Re: Another GREAT example of Elecraft care for customers...

Posted by Doug Faunt N6TQS [phone] on Oct 29, 2010; 6:41am
URL: http://elecraft.85.s1.nabble.com/Roses-for-Elecraft-tp5681344p5685310.html

I'm sold- after I installed the KSYN stiffeners before my upcoming trip
to ZK2 and VK9, my radio didn't put out any power.  Gary gave me a bit
of information that was pointed in the right direction, but didn't
take care of the problem, so I got a return authorization and then
hand carried it to Watsonville on Monday.  Today, I got a call telling
me that the problem was a crushed SMT cap on a KSYN board, it was all
fixed and checked out, and it'll be sent out tomorrow.  I expect it on
Monday, since even regular UPS, Watsonville to here, is essentially
overnight.  Fast service and a PHONE CALL telling me what was
wrong!!!!

BTW, this is the first change that's been a problem (and I usually do
the SMT change)- I must have been clumsy with the board, somehow.

73, doug
______________________________________________________________
Elecraft mailing list
Home: http://mailman.qth.net/mailman/listinfo/elecraft
Help: http://mailman.qth.net/mmfaq.htm
Post: mailto:[hidden email]

This list hosted by: http://www.qsl.net
Please help support this email list: http://www.qsl.net/donate.html