Posted by
JP O'Connor on
Mar 07, 2012; 3:19pm
URL: http://elecraft.85.s1.nabble.com/Product-Information-tp7347067p7352084.html
Yes, indeed, Tony! Yesterday morning, Ian and I discussed your point as
well.
It is very expensive to send a large, heavy, high end "early production
lot" radio back to the brand X manufacturer's US location to "upgrade" a
hardware feature that didn't work right in the early units (and how did it
pass through their testing)... and they sold them anyway. (Don't ask me how
I know this.) That, and a shabby spec on a previous radio from the same
company - all the units have a roofing filter so far out of spec that it
may as well consitute false advertising - so you can be sure that 1) I will
never be an early adopter of anything from that company again, and 2) even
after shakedown, I am less likely to buy from them at all. So, how likely
am I to contribute to their sales and profits in the future?
Exactly to your point, Tony, that high end radio, while now "fixed", still
has related issues that will linger permanently.
Contrast that with Elecraft.
I had the chance to meet and chat with Wayne for a few minutes at Dayton
last year. He more than gave me the time of day, even though I was not at
the time a customer and his booth was packed with people who were actually
spending money. What impressed me most, however, was he thought and spoke
the way the very best (not average) hardware and software engineers do -
that spoke volumes to me. Then, in Huntsville, I had a chance to meet and
spend some time with Eric. He reminded me of the great group of folks that
started a leading edge high tech firm I worked for many years ago. Then I
talked to a bunch of knowledgeable local hams and checked the forums.
Great engineering (get it right) and great business practices (customer
first, thus sales and profits will take care of themselves). Why don't we
see that all the time?
So, despite being burned twice by brand X, I pre-ordered a KX3 with all the
trimmings and expect to do the same with a K3 later this year. Recently I
ordered a couple of their Mini-Module kits (they finally got some of my
money!) and I was impressed by their customer communication, shipping, and
the quality of the kits.
Stick to your excellent ways of doing business Elecraft! We can wait for
your quality! Even if we do "bug" you about taking our orders, providing
advance info, and... ship dates! Your business model is great!
On Tue, Mar 6, 2012 at 6:34 PM, Tony Estep <
[hidden email]> wrote:
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