Re: Product Information
Posted by
k5oai on
Mar 07, 2012; 3:39pm
URL: http://elecraft.85.s1.nabble.com/Product-Information-tp7347067p7352142.html
ditto all you said JP
signed... another impatient one
and more than willing to wait for the quality end product
sometimes my want it now just gets the better of my be patient grasshopper
--
GB & 73
K5OAI
Sam Morgan
On 03/07/2012 09:19 AM, JP O'Connor wrote:
> Yes, indeed, Tony! Yesterday morning, Ian and I discussed your point as
> well.
>
> It is very expensive to send a large, heavy, high end "early production
> lot" radio back to the brand X manufacturer's US location to "upgrade" a
> hardware feature that didn't work right in the early units (and how did it
> pass through their testing)... and they sold them anyway. (Don't ask me how
> I know this.) That, and a shabby spec on a previous radio from the same
> company - all the units have a roofing filter so far out of spec that it
> may as well consitute false advertising - so you can be sure that 1) I will
> never be an early adopter of anything from that company again, and 2) even
> after shakedown, I am less likely to buy from them at all. So, how likely
> am I to contribute to their sales and profits in the future?
>
> Exactly to your point, Tony, that high end radio, while now "fixed", still
> has related issues that will linger permanently.
>
> Contrast that with Elecraft.
>
> I had the chance to meet and chat with Wayne for a few minutes at Dayton
> last year. He more than gave me the time of day, even though I was not at
> the time a customer and his booth was packed with people who were actually
> spending money. What impressed me most, however, was he thought and spoke
> the way the very best (not average) hardware and software engineers do -
> that spoke volumes to me. Then, in Huntsville, I had a chance to meet and
> spend some time with Eric. He reminded me of the great group of folks that
> started a leading edge high tech firm I worked for many years ago. Then I
> talked to a bunch of knowledgeable local hams and checked the forums.
>
> Great engineering (get it right) and great business practices (customer
> first, thus sales and profits will take care of themselves). Why don't we
> see that all the time?
>
> So, despite being burned twice by brand X, I pre-ordered a KX3 with all the
> trimmings and expect to do the same with a K3 later this year. Recently I
> ordered a couple of their Mini-Module kits (they finally got some of my
> money!) and I was impressed by their customer communication, shipping, and
> the quality of the kits.
>
> Stick to your excellent ways of doing business Elecraft! We can wait for
> your quality! Even if we do "bug" you about taking our orders, providing
> advance info, and... ship dates! Your business model is great!
>
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