truble contacting elecraft

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truble contacting elecraft

Chris-584
hi im haveing truble contacting elecraft. i had a email from lisa on the
27/06 08.
she was haveing truble getting emails to me. they kept bouncing back i dont
know
why i have replyed to her request and sent other emails but not a word. if
anyone
is on here from elecraft hq please let lisa know i can confirm the invoice
but she missed
 n-gen off the list please add to shipment and if possable let me know ups
tracking no thanks for help chris g0wfh

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Re: truble contacting elecraft

David Woolley (E.L)
Chris wrote:
> hi im
> haveing truble contacting elecraft. i had a email from lisa on the 27/06
> 08.
> she was haveing truble getting emails to me. they kept bouncing back i
> dont know

This can be a problem when using a mass market ISP, like BTInternet.
Such ISPs tend to use simplistic anti-spam filtering that assumes that
anything that doesn't come from the mail server of another large ISP is
probably spam.  Although I can't say for certain that this applies to
BTInternet, it can also be very difficult to get to speak to any support
person that can do anything about this.

If some mail is getting though, you don't have an absolute block, but
the filtering is probably very sensitive to the exact content of the
email.  Ensuring that they send plain text only, will usually help, if
they don't do that already.

It would help to have the full technical details of the rejection, as it
might be something other than a spam filter, and even if it is, they
might indicate which filter rules are causing problems.

qth.net is probably well enough known to BTInternet, that they mark it
as a safe sender.





--
David Woolley
Emails are not formal business letters, whatever businesses may want.
RFC1855 says there should be an address here, but, in a world of spam,
that is no longer good advice, as archive address hiding may not work.
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Re: truble contacting elecraft

Paul-285

>>hi im haveing truble contacting elecraft. i had a email from lisa
>>on the 27/06 08.
>>she was haveing truble getting emails to me. they kept bouncing
>>back i dont know
>
>This can be a problem when using a mass market ISP, like BTInternet.
>Such ISPs tend to use simplistic anti-spam filtering that assumes
>that anything that doesn't come from the mail server of another
>large ISP is probably spam.  Although I can't say for certain that
>this applies to BTInternet, it can also be very difficult to get to
>speak to any support person that can do anything about this.
>
>If some mail is getting though, you don't have an absolute block,
>but the filtering is probably very sensitive to the exact content of
>the email.  Ensuring that they send plain text only, will usually
>help, if they don't do that already.
>
>It would help to have the full technical details of the rejection,
>as it might be something other than a spam filter, and even if it
>is, they might indicate which filter rules are causing problems.
>
>qth.net is probably well enough known to BTInternet, that they mark
>it as a safe sender.

The ultimate solution to an ISP that blocks your email is to change ISPs.

I've generally found that ISPs really don't care if they block more
than spam, regardless of what they tell you.

Some don't even have white lists.

Why reward an ignorant, incompetent, or arrogant ISP with your
money?  Change ISPs.

Paul N4LCD


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Re: truble contacting elecraft

Alan Bloom
> The ultimate solution to an ISP that blocks your email is to change ISPs.
>
> I've generally found that ISPs really don't care if they block more
> than spam, regardless of what they tell you.
>
> Some don't even have white lists.
>
> Why reward an ignorant, incompetent, or arrogant ISP with your
> money?  Change ISPs.
>
> Paul N4LCD

Yahoo seems to be one of the worst.  I've been trying to send a message
to a group of cycling friends lately.  The message bounces to everyone
with a yahoo.com email address.  Also sbcglobal.net which apparently
uses Yahoo's spam filter.  After trying a number of things I finally
gave up.

I believe Ken Kopp has also had a lot of trouble trying to email people
with Yahoo email.  A quick Google search shows a lot of other people are
having the same problem.

Al N1AL


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OT: ISP problems

Ken Kopp-3
No, Comcast is the worst, by far!  (:-))

It's impossible for Rose to reach her case and cover customers
that are Comcast subscribers.  This is why you see an occasional
"broadcast" message from her to a list member.  From the customer's
viewpoint it just looks like she's not responded to a request, and
that's
"bad for business". (;-)

We have a number of Comcast subscribers on our personal mailing
list and their messages always bounce.

Additionally ... for some ... an alternate ISP simply doesn't exist
and the only alternative is a dial-up ISP.

73! Ken Kopp - K0PP
     [hidden email]


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Re: OT: ISP problems

Dave Martin-3
> No, Comcast is the worst, by far!  (:-))
>
> It's impossible for Rose to reach her case and cover customers
> that are Comcast subscribers.  This is why you see an occasional
> "broadcast" message from her to a list member.  From the customer's
> viewpoint it just looks like she's not responded to a request, and that's
> "bad for business". (;-)
>
> We have a number of Comcast subscribers on our personal mailing
> list and their messages always bounce.
>
> Additionally ... for some ... an alternate ISP simply doesn't exist
> and the only alternative is a dial-up ISP.
>
> 73! Ken Kopp - K0PP
>    [hidden email]
>
I wonder if those who are stuck with Comcast or simply persist in
using it could get *all* their mail by using a yahoo or gmail account.
 Is it just mail to the comcast email addresses they block or do they
actually block traffic from other mail servers?  Maybe someone in the
know could tell us.  I use gmail through my Verizon ISP and it does
very nicely, with lots of features.

Dave  W5DHM
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RE: OT: ISP problems

Bob Serwy
In reply to this post by Ken Kopp-3
They can keep Comcast and use a free Google or Hotmail account.


Bob Serwy - N9RS


Bob Serwy - N9RS

-----Original Message-----
From: [hidden email]
[mailto:[hidden email]] On Behalf Of Ken Kopp
Sent: Thursday, July 10, 2008 3:16 PM
To: [hidden email]
Subject: [Elecraft] OT: ISP problems

No, Comcast is the worst, by far!  (:-))

It's impossible for Rose to reach her case and cover customers that are
Comcast subscribers.  This is why you see an occasional "broadcast" message
from her to a list member.  From the customer's viewpoint it just looks like
she's not responded to a request, and that's "bad for business". (;-)

We have a number of Comcast subscribers on our personal mailing list and
their messages always bounce.

Additionally ... for some ... an alternate ISP simply doesn't exist and the
only alternative is a dial-up ISP.

73! Ken Kopp - K0PP
     [hidden email]


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Re: OT: ISP problems

Simon (HB9DRV)
In reply to this post by Dave Martin-3
COMCAST blocks by sender email address (a poor practice), so if your email
address has been used by a spam merchant (as mine is) then you can't talk to
COMCAST members. Better providers block by originating IP address as well as
other more sophisticated means.

Simon Brown, HB9DRV

--------------------------------------------------
From: "Dave Martin" <[hidden email]>

> Is it just mail to the comcast email addresses they block or do they
> actually block traffic from other mail servers?

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Re: OT: ISP problems

Iain MacDonnell - N6ML
In reply to this post by Dave Martin-3


Dave Martin wrote on 07/10/08 01:29 PM:

>> No, Comcast is the worst, by far!  (:-))
>>
>> It's impossible for Rose to reach her case and cover customers
>> that are Comcast subscribers.  This is why you see an occasional
>> "broadcast" message from her to a list member.  From the customer's
>> viewpoint it just looks like she's not responded to a request, and that's
>> "bad for business". (;-)
>>
>> We have a number of Comcast subscribers on our personal mailing
>> list and their messages always bounce.
>>
>> Additionally ... for some ... an alternate ISP simply doesn't exist
>> and the only alternative is a dial-up ISP.
>>
>> 73! Ken Kopp - K0PP
>>    [hidden email]
>>
> I wonder if those who are stuck with Comcast or simply persist in
> using it could get *all* their mail by using a yahoo or gmail account.
>  Is it just mail to the comcast email addresses they block or do they
> actually block traffic from other mail servers?  Maybe someone in the
> know could tell us.  I use gmail through my Verizon ISP and it does
> very nicely, with lots of features.

Certainly the web-based access to gmail or yahoo should work through
any ISP. Some ISPs, like PacBell..er SBC..er at&t DSL block port 25
(SMTP) outbound connections to servers other than their own (or
intercept them), to block spammers and worms, so if you want to use a
local client like Thunderbird, you might have issues. For gmail, at
least, that's simply worked-around by turning on SSL (a good idea
anyway), which uses port 465 instead.

     ~Iain

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Re: OT: ISP problems

Brendan Minish
In reply to this post by Simon (HB9DRV)
Comcast regularly block Entire countries and/or ISP netblocks
In addition to this they will not engage with mailadmins (such as
myself) from other ISP's

Your best bet if you are a comcast subscriber is to use gmail or
similar


On Thu, 2008-07-10 at 22:37 +0200, Simon Brown (HB9DRV) wrote:

> COMCAST blocks by sender email address (a poor practice), so if your email
> address has been used by a spam merchant (as mine is) then you can't talk to
> COMCAST members. Better providers block by originating IP address as well as
> other more sophisticated means.
>
> Simon Brown, HB9DRV
>
> --------------------------------------------------
> From: "Dave Martin" <[hidden email]>
>
> > Is it just mail to the comcast email addresses they block or do they
> > actually block traffic from other mail servers?

--
Don‘t complain. Nobody will understand. Or care. And certainly don‘t try
to fix the situation yourself. It‘s dangerous. Leave it to a highly
untrained, unqualified, expendable professional.

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Re: OT: ISP problems

Phil Kane-2
In reply to this post by Dave Martin-3
On 7/10/2008 1:29 PM, Dave Martin wrote:

> I wonder if those who are stuck with Comcast or simply persist in
> using it could get *all* their mail by using a yahoo or gmail
> account. Is it just mail to the comcast email addresses they block or
>  do they actually block traffic from other mail servers?  Maybe
> someone in the know could tell us.  I use gmail through my Verizon
> ISP and it does very nicely, with lots of features.

Comcast is my ISP but I get my mail through my mailserver (kanafi.org) on
NetSol host servers.  I get all my mail, but occasionally I get bounce
messages from "the other end" not accepting traffic from NetSol--hosted
servers.
--
Phil Kane   '53
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Re: OT: ISP problems

Julian, G4ILO
I don't know why anyone bothers with ISP mailboxes and local PC mail clients any more. I moved all my work and personal email addresses to Gmail accounts which I access via the web and it is just fantastic. I can read my mail from any computer, anywhere in the world, as well as my work PC, shack PC and Eee PC. I see virtually no spam, because Google's spam filters are near enough 100% perfect. And I have had no known problems sending or receiving mail all the time I have been using it.

I now use Google Docs for spreadsheeting and letter writing, we've moved the office accounts to a web-based system (WinWeb) and I have converted several of my websites to a content management system that I can edit online, again from any computer, anywhere. So no need for MS Office (or even Open Office), or FrontPage or Dreamweaver. I don't need a power hungry monster that can run the latest version of Windows. Give me a thin client that can run Firefox and I can do just about anything.

The only place I still need a real PC is in the shack, because for logging, data modes and most other ham radio activities you still need real applications and I can't see that changing.
Julian, G4ILO. K2 #392  K3 #222 KX3 #110
* G4ILO's Shack - http://www.g4ilo.com
* KComm - http://www.g4ilo.com/kcomm.html
* KTune - http://www.g4ilo.com/ktune.html
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Re: OT: ISP problems

Phil Kane-2
On 7/10/2008 3:33 PM, Julian, G4ILO wrote:

> I don't know why anyone bothers with ISP mailboxes and local PC mail
> clients any more. I moved all my work and personal email addresses to
> Gmail accounts
>
> I now use Google Docs for spreadsheeting and letter writing, we've
> moved the office accounts to a web-based system (WinWeb) and I have
> converted several of my websites to a content management system that
> I can edit online, again from any computer, anywhere.

Congratulations.  You have now succeeded in regressing back to the
dumb-terminal-and mainframe days of the 1980s, albeit with a more
sophisticated terminal.

Our firm cannot do that because we insist on all stuff being stored on our
in-house machines (or through a VPN) because of the sensitive nature of
our clients' data - yes, we are our own ISP and mailserver.  Couple to
the fact that I am not comfortable with web/browser-based mail...
personal preference - I've tried it.

I still run my ham stuff - including the K2 applications - from a
separate PC.  Works for me.
--
73 de K2ASP - Phil Kane
Elecraft K2/100   s/n 5402

 From a Clearing in the Silicon Forest
Beaverton (Washington County) Oregon
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Re: truble contacting elecraft

hf4me
In reply to this post by Alan Bloom
In talking to my ISP about problems I was having getting emails to some
people, he mentioned that some block messages simply because there are more
than a selected NUMBER of recipients and that triggers the spam filter.  Try
sending the messages with fewer recipients (or even only one recipient for
test purposes).

73, Jim

----- Original Message -----
From: "Alan Bloom" <[hidden email]>
To: <[hidden email]>
Cc: <[hidden email]>
Sent: Thursday, July 10, 2008 1:39 PM
Subject: Re: [Elecraft] truble contacting elecraft


> > The ultimate solution to an ISP that blocks your email is to change
ISPs.

> >
> > I've generally found that ISPs really don't care if they block more
> > than spam, regardless of what they tell you.
> >
> > Some don't even have white lists.
> >
> > Why reward an ignorant, incompetent, or arrogant ISP with your
> > money?  Change ISPs.
> >
> > Paul N4LCD
>
> Yahoo seems to be one of the worst.  I've been trying to send a message
> to a group of cycling friends lately.  The message bounces to everyone
> with a yahoo.com email address.  Also sbcglobal.net which apparently
> uses Yahoo's spam filter.  After trying a number of things I finally
> gave up.
>
> I believe Ken Kopp has also had a lot of trouble trying to email people
> with Yahoo email.  A quick Google search shows a lot of other people are
> having the same problem.
>
> Al N1AL
>
>
> _______________________________________________
> Elecraft mailing list
> Post to: [hidden email]
> You must be a subscriber to post to the list.
> Subscriber Info (Addr. Change, sub, unsub etc.):
>  http://mailman.qth.net/mailman/listinfo/elecraft
>
> Help: http://mailman.qth.net/subscribers.htm
> Elecraft web page: http://www.elecraft.com
>

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RE: OT: ISP problems

Brett Howard
In reply to this post by Phil Kane-2
If you're storing stuff on an in-house server then you are your own email
provider and if you are having problems with spam blocking software causing
you problems then the fault lies close by...  (you can at least reach the
party to be blamed with a baseball bat).  Most companies with more than 10
employees are their own mail provider.  You're NOT your own ISP though
unless you're selling bandwidth to others.

You don't HAVE to access gmail accounts via a web interface they can be
accessed by web IMAP or POP3.  Both are SSL encrypted connections to these
services so the data is not traversing the network in plain text.  You can
access a gmail account from Outlook, an internet browser, or ANYTHING that
will talk to either a POP3 or IMAP server and can handle doing it over a
secure connection.  

Personally I have my own domain hosted on gmail's servers.  I end up with a
very simple interface to create accounts as the administrator and can create
up to 100 email accounts on my own domain that I personally own without
paying a dime beyond the registration fee on a domain.  Google provides
mail, calendar access, and all their spam filtering (which is quality stuff)
for free.  Or if you want to run it yourself you can usually find a company
that will run your mail through their filtering for $15 a month.  Barracuda
makes some very quality mail filtering products and then you can configure
your server to only accept mail from your filtering provider.  This helps
clean things up too.

Anyway I feel I've already wasted enough bandwidth of Elecraft's but just
wanted to dispel some of the myths about Gmail being nothing but a web based
email service.  It's a full email service with secure connectivity and free
hosting services if needed/wanted.

~Brett (KC7OTG)

-----Original Message-----
From: [hidden email]
[mailto:[hidden email]] On Behalf Of Phil Kane
Sent: Thursday, July 10, 2008 3:56 PM
To: Elecraft
Subject: Re: [Elecraft] OT: ISP problems

On 7/10/2008 3:33 PM, Julian, G4ILO wrote:

> I don't know why anyone bothers with ISP mailboxes and local PC mail
> clients any more. I moved all my work and personal email addresses to
> Gmail accounts
>
> I now use Google Docs for spreadsheeting and letter writing, we've
> moved the office accounts to a web-based system (WinWeb) and I have
> converted several of my websites to a content management system that
> I can edit online, again from any computer, anywhere.

Congratulations.  You have now succeeded in regressing back to the
dumb-terminal-and mainframe days of the 1980s, albeit with a more
sophisticated terminal.

Our firm cannot do that because we insist on all stuff being stored on our
in-house machines (or through a VPN) because of the sensitive nature of
our clients' data - yes, we are our own ISP and mailserver.  Couple to
the fact that I am not comfortable with web/browser-based mail...
personal preference - I've tried it.

I still run my ham stuff - including the K2 applications - from a
separate PC.  Works for me.
--
73 de K2ASP - Phil Kane
Elecraft K2/100   s/n 5402

 From a Clearing in the Silicon Forest
Beaverton (Washington County) Oregon
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Re: OT: ISP problems

ac0h
In reply to this post by Phil Kane-2
-----BEGIN PGP SIGNED MESSAGE-----
Hash: SHA1

Phil Kane wrote:

| Our firm cannot do that because we insist on all stuff being stored on our
| in-house machines (or through a VPN) because of the sensitive nature of
| our clients' data - yes, we are our own ISP and mailserver.  Couple to
| the fact that I am not comfortable with web/browser-based mail...
| personal preference - I've tried it.
|
| I still run my ham stuff - including the K2 applications - from a
| separate PC.  Works for me.

Same here at work. We specifically disable "web mail" on our firewalls.
No checking of the home email account while at work, which does make
sense from a security point of view. When you're network consists of 65K
devices you have to draw the line somewhere.

While at home I use a stand alone mail client, Thunderbird, as I don't
totally trust Google. I do have a G mail account but don't use it. Maybe
Mediacom has their anti-spam system setup correctly because I don't get
a lot of spam, and what I do get gets immediately dumped by Thunderbird,
and have no trouble with bouncing mail.

- --
R. Kevin Stover, ACØH
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Virus Database (VPS): 080711-0, 07/11/2008
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Re: OT: ISP problems

Steve Harvey-2
In reply to this post by Ken Kopp-3
Perhaps you could receive mail sent to your arrl.net account and redirected
to your ISP account.

--Steve, NN0B

=====================================================================
From: [hidden email]
Subject: Re: [Elecraft] tr0uble contacting elecraft
Date: Thu, 10 Jul 2008 15:13:01 -0400
To: [hidden email]
Message: 13


>>hi im haveing truble contacting elecraft. i had a email from lisa
>>on the 27/06 08.
>>she was haveing truble getting emails to me. they kept bouncing
>>back i dont know
>
>This can be a problem when using a mass market ISP, like BTInternet.
>Such ISPs tend to use simplistic anti-spam filtering that assumes
>that anything that doesn't come from the mail server of another
>large ISP is probably spam.  Although I can't say for certain that
>this applies to BTInternet, it can also be very difficult to get to
>speak to any support person that can do anything about this.
>
>If some mail is getting though, you don't have an absolute block,
>but the filtering is probably very sensitive to the exact content of
>the email.  Ensuring that they send plain text only, will usually
>help, if they don't do that already.
>
>It would help to have the full technical details of the rejection,
>as it might be something other than a spam filter, and even if it
>is, they might indicate which filter rules are causing problems.
>
>qth.net is probably well enough known to BTInternet, that they mark
>it as a safe sender.

The ultimate solution to an ISP that blocks your email is to change ISPs.

I've generally found that ISPs really don't care if they block more
than spam, regardless of what they tell you.

Some don't even have white lists.

Why reward an ignorant, incompetent, or arrogant ISP with your
money?  Change ISPs.

Paul N4LCD

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Re: OT: ISP problems

Mike Scott-7
In reply to this post by Ken Kopp-3
>I wonder if those who are stuck with Comcast or simply persist in
using it could get *all* their mail by using a yahoo or gmail account.
 Is it just mail to the comcast email addresses they block or do they
actually block traffic from other mail servers?  Maybe someone in the
know could tell us.  I use gmail through my Verizon ISP and it does
very nicely, with lots of features.

Dave  W5DHM


Maybe the problem is Yahoo and not comcast. It takes two to communicate and
the breakage could be on the Yahoo side in how it treats Comcast vs. gmail.
I subscribe to about ten yahoo groups and I can not get the emails from the
group. Actually I get maybe one in one-hundred posts.
I use EarthLink as my ISP.

Mike Scott - AE6WA
Tarzana, CA (DM04 / near LA)
K3-100 #508/ KX1  #1311


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Re: OT: ISP problems

Jerry Flanders
Since this relates to the Elecraft reflector email, I guess it is
just barely on-toic, so:

I have had comcast for years and get almost all my mail directly
through my comcast email address and read it with Eudora. Only
problem I ever had was when comcast stopped passing along mail from a
HPSDR reflector to me, thinking it was spam. This was just for a
short time, and it was fixed.

Back then, if your ISP also hosted another guy who was sending out
spam, comcast might block legitimate email from you to me because of
the spammer. I hope they have refined their anti-spam techniques now,
but don't know for sure. People are coming to use their email as if
had all the qualities of the US postal service, and for any ISP to
stop delivering email arbitrarily can cause big problems.

Jerry W4UK

At 10:45 AM 7/11/2008, Mike Scott wrote:

> >I wonder if those who are stuck with Comcast or simply persist in
>using it could get *all* their mail by using a yahoo or gmail account.
>  Is it just mail to the comcast email addresses they block or do they
>actually block traffic from other mail servers?  Maybe someone in the
>know could tell us.  I use gmail through my Verizon ISP and it does
>very nicely, with lots of features.
>
>Dave  W5DHM
>
>
>Maybe the problem is Yahoo and not comcast. It takes two to communicate and
>the breakage could be on the Yahoo side in how it treats Comcast vs. gmail.
>I subscribe to about ten yahoo groups and I can not get the emails from the
>group. Actually I get maybe one in one-hundred posts.
>I use EarthLink as my ISP.
>
>Mike Scott - AE6WA
>Tarzana, CA (DM04 / near LA)
>K3-100 #508/ KX1  #1311
>
>
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>Subscriber Info (Addr. Change, sub, unsub etc.):
>  http://mailman.qth.net/mailman/listinfo/elecraft
>
>Help: http://mailman.qth.net/subscribers.htm
>Elecraft web page: http://www.elecraft.com

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Re: truble contacting elecraft

Paul-285
In reply to this post by hf4me



>In talking to my ISP about problems I was having getting emails to some
>people, he mentioned that some block messages simply because there are more
>than a selected NUMBER of recipients and that triggers the spam filter.  Try
>sending the messages with fewer recipients (or even only one recipient for
>test purposes).
>
>73, Jim

Additionally, if you routinely email a customer list, it's best to
use a service that works closely with ISPs, such as www.aweber.com

We've been using them for years and have no problems getting emails through.

Paul N4LCD



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