Elecraft

Dale is the best

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Brian - K1NW

Dale is the best

My P3 froze on a band change yesterday, and gave the fatal error message (new FW loaded yesterday). I could have reached for the P3 manual, and perhaps would have been able to figure out what to do??? But I checked the Elecraft web page, saw that Elecraft was open for another 4 minutes, called and asked for tech support. Dale picked right up and had me up an running in under a minute.

Great service, available support, and willing to pick up the phone with only minutes to quitting time - Elecraft tech support is the best!

Brian, op K1NW

Johnny Siu

Dale is the best

Yes, correct. The entire crew team is excellent.

TNX & 73,

Johnny VR2XMC

________________________________
寄件人︰ Brian Maynard <[hidden email]>
收件人︰ [hidden email]
傳送日期︰ 2012年03月29日 (週四) 4:54 PM
主題︰ [Elecraft] Dale is the best

My P3 froze on a band change yesterday, and gave the fatal error message (new
FW loaded yesterday). I could have reached for the P3 manual, and perhaps
would have been able to figure out what to do??? But I checked the Elecraft
web page, saw that Elecraft was open for another 4 minutes, called and asked
for tech support. Dale picked right up and had me up an running in under a
minute.

Great service, available support, and willing to pick up the phone with only
minutes to quitting time - Elecraft tech support is the best!

-----
Brian, op K1NW
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RichA

Re: Dale is the best

In reply to this post by Brian - K1NW

There is no doubt that Elecraft has the BEST customer service/tech service personnel on the planet! Gary Surrency, AB7MY, and Ron Wilhelm, W3FPR, had to contend with my constant e-mails helping me sort out problems on the used K2 I purchased in September of last year. Clear, concise, informative responses in each case got K2 S/N 1769 working properly.

Vy 73 es Gud DX

Rich Arland, K7SZ
"Cogito Ergo CQ!" ("I think therefore I HAM!" w/apologies to Rene Descartes 1596-1650)
Columnist: "The Learning Curve" CQ Magazine
Columnist: "QRP Power" QST Magazine (Jan 2000 to Dec 2003)
Author: "The ARRL's Low Power Communications, The Art and Science of QRP" (all 4 editions)

Political understatement of the decade: "The problems we face today exist because the people who work for a living are outnumbered by those people who vote for a living!" (de: Dr Jack Wheeler)

> Date: Thu, 29 Mar 2012 01:54:02 -0700
> From: [hidden email]
> To: [hidden email]
> Subject: [Elecraft] Dale is the best
>
> My P3 froze on a band change yesterday, and gave the fatal error message (new
> FW loaded yesterday). I could have reached for the P3 manual, and perhaps
> would have been able to figure out what to do??? But I checked the Elecraft
> web page, saw that Elecraft was open for another 4 minutes, called and asked
> for tech support. Dale picked right up and had me up an running in under a
> minute.
>
> Great service, available support, and willing to pick up the phone with only
> minutes to quitting time - Elecraft tech support is the best!
>
> -----
> Brian, op K1NW
> --
> View this message in context: http://elecraft.365791.n2.nabble.com/Dale-is-the-best-tp7416928p7416928.html
> Sent from the Elecraft mailing list archive at Nabble.com.
> ______________________________________________________________
> Elecraft mailing list
> Home: http://mailman.qth.net/mailman/listinfo/elecraft
> Help: http://mailman.qth.net/mmfaq.htm
> Post: mailto:[hidden email]
>
> This list hosted by: http://www.qsl.net
> Please help support this email list: http://www.qsl.net/donate.html

______________________________________________________________
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Help: http://mailman.qth.net/mmfaq.htm
Post: mailto:[hidden email]

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Oliver Dröse

Re: Dale is the best

In reply to this post by Brian - K1NW

Brian,

Elecraft's customer support *IS* really great (speaking out of own
experience).

Nevertheless I hope that your example is not taken over by others! If
everybody is calling them now to solve simple problems instead of looking
into the manuals first and trying to solve the problems on their own then
Elecraft will probably not be able to hold it's perfect customer service
anymore. Please don't get me wrong, it is perfectly okay to call them if you
can't solve problems on your own, that's why there is a customer service at
Elecraft. It should just not be an excuse to not RTFM. Just my humble
opinion ...

Vy 73, Olli - DH8BQA
http://www.dh8bqa.de

----- Original Message -----
From: "Brian Maynard" <[hidden email]>
To: <[hidden email]>
Sent: Thursday, March 29, 2012 10:54 AM
Subject: [Elecraft] Dale is the best

> My P3 froze on a band change yesterday, and gave the fatal error message
> (new
> FW loaded yesterday). I could have reached for the P3 manual, and perhaps
> would have been able to figure out what to do??? But I checked the
> Elecraft
> web page, saw that Elecraft was open for another 4 minutes, called and
> asked
> for tech support. Dale picked right up and had me up an running in under a
> minute.
>
> Great service, available support, and willing to pick up the phone with
> only
> minutes to quitting time - Elecraft tech support is the best!
>
> -----
> Brian, op K1NW
> --
> View this message in context:
> http://elecraft.365791.n2.nabble.com/Dale-is-the-best-tp7416928p7416928.html
> Sent from the Elecraft mailing list archive at Nabble.com.
> ______________________________________________________________
> Elecraft mailing list
> Home: http://mailman.qth.net/mailman/listinfo/elecraft
> Help: http://mailman.qth.net/mmfaq.htm
> Post: mailto:[hidden email]
>
> This list hosted by: http://www.qsl.net
> Please help support this email list: http://www.qsl.net/donate.html
>
>
> -----
> eMail ist virenfrei.
> Von AVG uberpruft - www.avg.de
> Version: 2012.0.1913 / Virendatenbank: 2114/4899 - Ausgabedatum:
> 28.03.2012
>

RichA

Re: Dale is the best

In reply to this post by RichA

Reflector wide apology:

It's "Don" Wilhelm, W3PR, NOT "Ron". Don, not Ron....repeat after me: "Don, not Ron". Gary, on the other hand, is still "Gary"....although he could always change his name to confuse the enemy.

Don...sorry about the typo!! At least I got your call right!

Vy 73 es Gud DX

Rich Arland, K7SZ
"Cogito Ergo CQ!" ("I think therefore I HAM!" w/apologies to Rene Descartes 1596-1650)
Columnist: "The Learning Curve" CQ Magazine
Columnist: "QRP Power" QST Magazine (Jan 2000 to Dec 2003)
Author: "The ARRL's Low Power Communications, The Art and Science of QRP" (all 4 editions)

Political understatement of the decade: "The problems we face today exist because the people who work for a living are outnumbered by those people who vote for a living!" (de: Dr Jack Wheeler)

> From: [hidden email]
> To: [hidden email]; [hidden email]
> Date: Thu, 29 Mar 2012 08:09:25 -0400
> Subject: Re: [Elecraft] Dale is the best
>
>
> There is no doubt that Elecraft has the BEST customer service/tech service personnel on the planet! Gary Surrency, AB7MY, and Ron Wilhelm, W3FPR, had to contend with my constant e-mails helping me sort out problems on the used K2 I purchased in September of last year. Clear, concise, informative responses in each case got K2 S/N 1769 working properly.
>
> Vy 73 es Gud DX
>
> Rich Arland, K7SZ
> "Cogito Ergo CQ!" ("I think therefore I HAM!" w/apologies to Rene Descartes 1596-1650)
> Columnist: "The Learning Curve" CQ Magazine
> Columnist: "QRP Power" QST Magazine (Jan 2000 to Dec 2003)
> Author: "The ARRL's Low Power Communications, The Art and Science of QRP" (all 4 editions)
>
> Political understatement of the decade: "The problems we face today exist because the people who work for a living are outnumbered by those people who vote for a living!" (de: Dr Jack Wheeler)
>
>
>
> > Date: Thu, 29 Mar 2012 01:54:02 -0700
> > From: [hidden email]
> > To: [hidden email]
> > Subject: [Elecraft] Dale is the best
> >
> > My P3 froze on a band change yesterday, and gave the fatal error message (new
> > FW loaded yesterday). I could have reached for the P3 manual, and perhaps
> > would have been able to figure out what to do??? But I checked the Elecraft
> > web page, saw that Elecraft was open for another 4 minutes, called and asked
> > for tech support. Dale picked right up and had me up an running in under a
> > minute.
> >
> > Great service, available support, and willing to pick up the phone with only
> > minutes to quitting time - Elecraft tech support is the best!
> >
> > -----
> > Brian, op K1NW
> > --
> > View this message in context: http://elecraft.365791.n2.nabble.com/Dale-is-the-best-tp7416928p7416928.html
> > Sent from the Elecraft mailing list archive at Nabble.com.
> > ______________________________________________________________
> > Elecraft mailing list
> > Home: http://mailman.qth.net/mailman/listinfo/elecraft
> > Help: http://mailman.qth.net/mmfaq.htm
> > Post: mailto:[hidden email]
> >
> > This list hosted by: http://www.qsl.net
> > Please help support this email list: http://www.qsl.net/donate.html
>
> ______________________________________________________________
> Elecraft mailing list
> Home: http://mailman.qth.net/mailman/listinfo/elecraft
> Help: http://mailman.qth.net/mmfaq.htm
> Post: mailto:[hidden email]
>
> This list hosted by: http://www.qsl.net
> Please help support this email list: http://www.qsl.net/donate.html

kevinr@coho.net

Re: Dale is the best

Ron, AC7AC, your faithful manual writer is a pretty good guy too.
73,
Kevin. KD5ONS

On 3/29/2012 5:38 PM, Rich Arland wrote:

> Reflector wide apology:
>
> It's "Don" Wilhelm, W3PR, NOT "Ron". Don, not Ron....repeat after me: "Don, not Ron". Gary, on the other hand, is still "Gary"....although he could always change his name to confuse the enemy.
>
> Don...sorry about the typo!! At least I got your call right!
>
> Vy 73 es Gud DX
>
> Rich Arland, K7SZ
> "Cogito Ergo CQ!" ("I think therefore I HAM!" w/apologies to Rene Descartes 1596-1650)
> Columnist: "The Learning Curve" CQ Magazine
> Columnist: "QRP Power" QST Magazine (Jan 2000 to Dec 2003)
> Author: "The ARRL's Low Power Communications, The Art and Science of QRP" (all 4 editions)
>
> Political understatement of the decade: "The problems we face today exist because the people who work for a living are outnumbered by those people who vote for a living!" (de: Dr Jack Wheeler)
>
>

RichA

Re: Dale is the best

In reply to this post by RichA

It's me again.....I cannot believe I miss typed Don's callsign! W3FPR. There...this thread is dead!

Vy 73 es Gud DX

Rich Arland, K7SZ
"Cogito Ergo CQ!" ("I think therefore I HAM!" w/apologies to Rene Descartes 1596-1650)
Columnist: "The Learning Curve" CQ Magazine
Columnist: "QRP Power" QST Magazine (Jan 2000 to Dec 2003)
Author: "The ARRL's Low Power Communications, The Art and Science of QRP" (all 4 editions)

Political understatement of the decade: "The problems we face today exist because the people who work for a living are outnumbered by those people who vote for a living!" (de: Dr Jack Wheeler)

> From: [hidden email]
> To: [hidden email]
> Date: Thu, 29 Mar 2012 20:38:48 -0400
> Subject: Re: [Elecraft] Dale is the best
>
>
> Reflector wide apology:
>
> It's "Don" Wilhelm, W3PR, NOT "Ron". Don, not Ron....repeat after me: "Don, not Ron". Gary, on the other hand, is still "Gary"....although he could always change his name to confuse the enemy.
>
> Don...sorry about the typo!! At least I got your call right!
>
> Vy 73 es Gud DX
>
> Rich Arland, K7SZ
> "Cogito Ergo CQ!" ("I think therefore I HAM!" w/apologies to Rene Descartes 1596-1650)
> Columnist: "The Learning Curve" CQ Magazine
> Columnist: "QRP Power" QST Magazine (Jan 2000 to Dec 2003)
> Author: "The ARRL's Low Power Communications, The Art and Science of QRP" (all 4 editions)
>
> Political understatement of the decade: "The problems we face today exist because the people who work for a living are outnumbered by those people who vote for a living!" (de: Dr Jack Wheeler)
>
>
>
> > From: [hidden email]
> > To: [hidden email]; [hidden email]
> > Date: Thu, 29 Mar 2012 08:09:25 -0400
> > Subject: Re: [Elecraft] Dale is the best
> >
> >
> > There is no doubt that Elecraft has the BEST customer service/tech service personnel on the planet! Gary Surrency, AB7MY, and Ron Wilhelm, W3FPR, had to contend with my constant e-mails helping me sort out problems on the used K2 I purchased in September of last year. Clear, concise, informative responses in each case got K2 S/N 1769 working properly.
> >
> > Vy 73 es Gud DX
> >
> > Rich Arland, K7SZ
> > "Cogito Ergo CQ!" ("I think therefore I HAM!" w/apologies to Rene Descartes 1596-1650)
> > Columnist: "The Learning Curve" CQ Magazine
> > Columnist: "QRP Power" QST Magazine (Jan 2000 to Dec 2003)
> > Author: "The ARRL's Low Power Communications, The Art and Science of QRP" (all 4 editions)
> >
> > Political understatement of the decade: "The problems we face today exist because the people who work for a living are outnumbered by those people who vote for a living!" (de: Dr Jack Wheeler)
> >
> >
> >
> > > Date: Thu, 29 Mar 2012 01:54:02 -0700
> > > From: [hidden email]
> > > To: [hidden email]
> > > Subject: [Elecraft] Dale is the best
> > >
> > > My P3 froze on a band change yesterday, and gave the fatal error message (new
> > > FW loaded yesterday). I could have reached for the P3 manual, and perhaps
> > > would have been able to figure out what to do??? But I checked the Elecraft
> > > web page, saw that Elecraft was open for another 4 minutes, called and asked
> > > for tech support. Dale picked right up and had me up an running in under a
> > > minute.
> > >
> > > Great service, available support, and willing to pick up the phone with only
> > > minutes to quitting time - Elecraft tech support is the best!
> > >
> > > -----
> > > Brian, op K1NW
> > > --
> > > View this message in context: http://elecraft.365791.n2.nabble.com/Dale-is-the-best-tp7416928p7416928.html
> > > Sent from the Elecraft mailing list archive at Nabble.com.
> > > ______________________________________________________________
> > > Elecraft mailing list
> > > Home: http://mailman.qth.net/mailman/listinfo/elecraft
> > > Help: http://mailman.qth.net/mmfaq.htm
> > > Post: mailto:[hidden email]
> > >
> > > This list hosted by: http://www.qsl.net
> > > Please help support this email list: http://www.qsl.net/donate.html
> >
> > ______________________________________________________________
> > Elecraft mailing list
> > Home: http://mailman.qth.net/mailman/listinfo/elecraft
> > Help: http://mailman.qth.net/mmfaq.htm
> > Post: mailto:[hidden email]
> >
> > This list hosted by: http://www.qsl.net
> > Please help support this email list: http://www.qsl.net/donate.html
>
> ______________________________________________________________
> Elecraft mailing list
> Home: http://mailman.qth.net/mailman/listinfo/elecraft
> Help: http://mailman.qth.net/mmfaq.htm
> Post: mailto:[hidden email]
>
> This list hosted by: http://www.qsl.net
> Please help support this email list: http://www.qsl.net/donate.html

Don Wilhelm-4

Re: Dale is the best

In reply to this post by RichA

Rich,

It is all OK! 2 out of 3 letters right, no problem.
Thanks for the public correction.

73,
Don W3FPR

On 3/29/2012 8:38 PM, Rich Arland wrote:
> Reflector wide apology:
>
> It's "Don" Wilhelm, W3PR, NOT "Ron". Don, not Ron....repeat after me: "Don, not Ron". Gary, on the other hand, is still "Gary"....although he could always change his name to confuse the enemy.
>
> Don...sorry about the typo!! At least I got your call right!
>
>
______________________________________________________________
Elecraft mailing list
Home: http://mailman.qth.net/mailman/listinfo/elecraft
Help: http://mailman.qth.net/mmfaq.htm
Post: mailto:[hidden email]

This list hosted by: http://www.qsl.net
Please help support this email list: http://www.qsl.net/donate.html