Elecraft Customer Service

[K8TE]

Merry Christmas to All!

I just opened a Christmas gift from my lovely wife Judy to find a K-Pod
inside.  This was quite a surprise since I had forgotten I suggested I
wanted one.  I also ordered one as part of a larger order and noted it was
"backordered" just after she place her order.

She received a call from Elecraft Customer Support pointing out we had both
ordered the same item and if they should ship both.  She explained "no" and
thus my backorder.

Where else could you find such great customer support along with such fine
products?  We all know the answer.

73, Bill, K8TE



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[Doug Turnbull]

Bill,
    You are right Elecraft gets it right once again!
                73 Doug EI2CN

-----Original Message-----
From: Elecraft [mailto:[hidden email]] On Behalf Of Bill
Mader
Sent: 25 December 2016 15:42
To: [hidden email]
Subject: [Elecraft] Elecraft Customer Service

Merry Christmas to All!

I just opened a Christmas gift from my lovely wife Judy to find a K-Pod
inside.  This was quite a surprise since I had forgotten I suggested I
wanted one.  I also ordered one as part of a larger order and noted it was
"backordered" just after she place her order.

She received a call from Elecraft Customer Support pointing out we had both
ordered the same item and if they should ship both.  She explained "no" and
thus my backorder.

Where else could you find such great customer support along with such fine
products?  We all know the answer.

73, Bill, K8TE



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[Jeff Griffin]

I'm glad this went better for you Bill. I gave my wife a Christmas list with
several items on it. One item was a add-on board for my P3. She explained
when ordering it from Elecraft that it was a gift, and was assured that it
would be treated as such. A day before we got to our home up north where we
were spending Christmas, I got an email at the hotel we were staying at. UPS
sent an email that my order from Elecraft was delivered. I thought out loud
for a minute, I didn't order anything, but then realized what it was. My
wife was a bit upset....

Merry Christmas
73 Jeff kb2m

-----Original Message-----
From: Elecraft [mailto:[hidden email]] On Behalf Of Bill
Mader
Sent: Sunday, December 25, 2016 10:42 AM
To: [hidden email]
Subject: [Elecraft] Elecraft Customer Service

Merry Christmas to All!

I just opened a Christmas gift from my lovely wife Judy to find a K-Pod
inside.  This was quite a surprise since I had forgotten I suggested I
wanted one.  I also ordered one as part of a larger order and noted it was
"backordered" just after she place her order.

She received a call from Elecraft Customer Support pointing out we had both
ordered the same item and if they should ship both.  She explained "no" and
thus my backorder.

Where else could you find such great customer support along with such fine
products?  We all know the answer.

73, Bill, K8TE



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[Craig Smith]

Jeff …

I understand your reaction, but don’t think this one is due to anything at Elecraft.    If you have a “My UPS” type of account with UPS, then you will receive that kind of email from UPS automatically no matter who initiates the shipment.

I’ve also been surprised and mystified on occasion when I get that notice when I know I haven’t ordered anything lately.

73 & Happy Holidays
                                         … Craig    AC0DS



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[na5n]

Bill Mader writes:

> She received a call from Elecraft Customer Support pointing out we had
> both ordered the same item and if they should ship both.  She explained
> "no" and thus my backorder.
>
> Where else could you find such great customer support along with such fine
> products?  We all know the answer.

Now that's just a cool story on both ends!!!

73, Paul NA5N
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[Elecraft mailing list]

The more significant question where can one find a lovely wife nice enough to order a K-Pod for Christmas?   :-)


Merry Christmas,


Jim   K8MR

> On Dec 25, 2016, at 10:41 AM, Bill Mader <[hidden email]> wrote:
>
> Merry Christmas to All!
>
> I just opened a Christmas gift from my lovely wife Judy to find a K-Pod
> inside.  This was quite a surprise since I had forgotten I suggested I
> wanted one.  I also ordered one as part of a larger order and noted it was
> "backordered" just after she place her order.
>
> She received a call from Elecraft Customer Support pointing out we had both
> ordered the same item and if they should ship both.  She explained "no" and
> thus my backorder.
>
> Where else could you find such great customer support along with such fine
> products?  We all know the answer.
>
> 73, Bill, K8TE
>
>

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[James Bennett]

I found one about 17 years ago - she bought me a KX3 couple years back! I guess it helps that she got her ham ticket (General class, with CW) shortly after she moved here from the Philippines! While she isn’t too super happy with all my radio purchases over the years, at least she knows what I’m talking about when I say I want xyz-stuff!

73, MC/HNY
W6JHB

> On   Sunday, Dec 25, 2016, at  Sunday, 10:59 AM, Jim Stahl via Elecraft <[hidden email]> wrote:
>
> The more significant question where can one find a lovely wife nice enough to order a K-Pod for Christmas?   :-)
>
>
> Merry Christmas,
>
>
> Jim   K8MR
>
>
>> On Dec 25, 2016, at 10:41 AM, Bill Mader <[hidden email]> wrote:
>>
>> Merry Christmas to All!
>>
>> I just opened a Christmas gift from my lovely wife Judy to find a K-Pod
>> inside.  This was quite a surprise since I had forgotten I suggested I
>> wanted one.  I also ordered one as part of a larger order and noted it was
>> "backordered" just after she place her order.
>>
>> She received a call from Elecraft Customer Support pointing out we had both
>> ordered the same item and if they should ship both.  She explained "no" and
>> thus my backorder.
>>
>> Where else could you find such great customer support along with such fine
>> products?  We all know the answer.
>>
>> 73, Bill, K8TE
>>
>>
>
> ______________________________________________________________
> Elecraft mailing list
> Home: http://mailman.qth.net/mailman/listinfo/elecraft
> Help: http://mailman.qth.net/mmfaq.htm
> Post: mailto:[hidden email]
>
> This list hosted by: http://www.qsl.net
> Please help support this email list: http://www.qsl.net/donate.html
> Message delivered to [hidden email]

James Bennett
[hidden email]



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[tomb18]

HiMine too knows what I want when I talk about the xyl stuff.....73


Sent from my Samsung Galaxy smartphone.
-------- Original message --------From: James Bennett <[hidden email]> Date: 2016-12-25  3:33 PM  (GMT-05:00) To: Elecraft Reflector Reflector <[hidden email]> Subject: Re: [Elecraft] Elecraft Customer Service
I found one about 17 years ago - she bought me a KX3 couple years back! I guess it helps that she got her ham ticket (General class, with CW) shortly after she moved here from the Philippines! While she isn’t too super happy with all my radio purchases over the years, at least she knows what I’m talking about when I say I want xyz-stuff!

73, MC/HNY
W6JHB

> On   Sunday, Dec 25, 2016, at  Sunday, 10:59 AM, Jim Stahl via Elecraft <[hidden email]> wrote:
>
> The more significant question where can one find a lovely wife nice enough to order a K-Pod for Christmas?   :-)
>
>
> Merry Christmas,
>
>
> Jim   K8MR
>
>
>> On Dec 25, 2016, at 10:41 AM, Bill Mader <[hidden email]> wrote:
>>
>> Merry Christmas to All!
>>
>> I just opened a Christmas gift from my lovely wife Judy to find a K-Pod
>> inside.  This was quite a surprise since I had forgotten I suggested I
>> wanted one.  I also ordered one as part of a larger order and noted it was
>> "backordered" just after she place her order.
>>
>> She received a call from Elecraft Customer Support pointing out we had both
>> ordered the same item and if they should ship both.  She explained "no" and
>> thus my backorder.
>>
>> Where else could you find such great customer support along with such fine
>> products?  We all know the answer.
>>
>> 73, Bill, K8TE
>>
>>
>
> ______________________________________________________________
> Elecraft mailing list
> Home: http://mailman.qth.net/mailman/listinfo/elecraft
> Help: http://mailman.qth.net/mmfaq.htm
> Post: mailto:[hidden email]
>
> This list hosted by: http://www.qsl.net
> Please help support this email list: http://www.qsl.net/donate.html
> Message delivered to [hidden email]

James Bennett
[hidden email]



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[tomb18]

Oops, You said xyz....


Sent from my Samsung Galaxy smartphone.
-------- Original message --------From: tomb18 <[hidden email]> Date: 2016-12-25  6:53 PM  (GMT-05:00) To: James Bennett <[hidden email]>, Elecraft Reflector Reflector <[hidden email]> Subject: Re: [Elecraft] Elecraft Customer Service
HiMine too knows what I want when I talk about the xyl stuff.....73


Sent from my Samsung Galaxy smartphone.
-------- Original message --------From: James Bennett <[hidden email]> Date: 2016-12-25  3:33 PM  (GMT-05:00) To: Elecraft Reflector Reflector <[hidden email]> Subject: Re: [Elecraft] Elecraft Customer Service
I found one about 17 years ago - she bought me a KX3 couple years back! I guess it helps that she got her ham ticket (General class, with CW) shortly after she moved here from the Philippines! While she isn’t too super happy with all my radio purchases over the years, at least she knows what I’m talking about when I say I want xyz-stuff!

73, MC/HNY
W6JHB

> On   Sunday, Dec 25, 2016, at  Sunday, 10:59 AM, Jim Stahl via Elecraft <[hidden email]> wrote:
>
> The more significant question where can one find a lovely wife nice enough to order a K-Pod for Christmas?   :-)
>
>
> Merry Christmas,
>
>
> Jim   K8MR
>
>
>> On Dec 25, 2016, at 10:41 AM, Bill Mader <[hidden email]> wrote:
>>
>> Merry Christmas to All!
>>
>> I just opened a Christmas gift from my lovely wife Judy to find a K-Pod
>> inside.  This was quite a surprise since I had forgotten I suggested I
>> wanted one.  I also ordered one as part of a larger order and noted it was
>> "backordered" just after she place her order.
>>
>> She received a call from Elecraft Customer Support pointing out we had both
>> ordered the same item and if they should ship both.  She explained "no" and
>> thus my backorder.
>>
>> Where else could you find such great customer support along with such fine
>> products?  We all know the answer.
>>
>> 73, Bill, K8TE
>>
>>
>
> ______________________________________________________________
> Elecraft mailing list
> Home: http://mailman.qth.net/mailman/listinfo/elecraft
> Help: http://mailman.qth.net/mmfaq.htm
> Post: mailto:[hidden email]
>
> This list hosted by: http://www.qsl.net
> Please help support this email list: http://www.qsl.net/donate.html
> Message delivered to [hidden email]

James Bennett
[hidden email]



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[Jeff Griffin]

A few years ago we did the same thing and I got no delivery notice from UPS. We don’t share a myUPS account, I don’t have a myUPS account. I’m not really complaining, I’m just letting Elecraft know what happened, so they might be able to catch this in the future...

 

73 Jeff kb2m

 

From: Craig Smith [mailto:[hidden email]]
Sent: Sunday, December 25, 2016 12:40 PM
To: Jeff Griffin; Elecraft Reflector
Subject: Re: [Elecraft] Elecraft Customer Service

 

Jeff …

 

I understand your reaction, but don’t think this one is due to anything at Elecraft.    If you have a “My UPS” type of account with UPS, then you will receive that kind of email from UPS automatically no matter who initiates the shipment.

 

I’ve also been surprised and mystified on occasion when I get that notice when I know I haven’t ordered anything lately.

 

73 & Happy Holidays

                                         … Craig    AC0DS







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[Bill Frantz]

I got one of those notices a couple of years ago giving me a
delivery date for my shipment from Elecraft. Since I hadn't
ordered anything, it wasn't near my birthday or December, I
called Elecraft. They were able to pull the misdirected package
off the loading dock saving both of us some work. The next day I
got a canceled notice from UPS.

73 Bill AE6JV

On 12/25/16 at 9:40 AM, [hidden email] (Craig Smith) wrote:

>I understand your reaction, but don’t think this one is due
>to anything at Elecraft.    If you have a “My UPS” type of
>account with UPS, then you will receive that kind of email from
>UPS automatically no matter who initiates the shipment.
>
>I’ve also been surprised and mystified on occasion when I get
>that notice when I know I haven’t ordered anything lately.
-----------------------------------------------------------------------
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[phone]      | contact sport.               | 16345
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www.pwpconsult.com |  - Ken Widelitz K6LA / VY2TT | Los Gatos,
CA 95032

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