Elecraft

Elecraft; Is there a problem with emailing Sales?

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Richard Fjeld

Elecraft; Is there a problem with emailing Sales?

I suggest you test e-mail into your Sales department. I have had previous emails to them about other things go un-answered also. (I wonder if other customers on this reflector experience this as well?)

I have checked my 'junk email, phishing, and spam' files; all empty.

Rich, n0ce

----- Original Message -----
From: Richard Fjeld
To: [hidden email]
Sent: Sunday, March 10, 2013 10:46 PM
Subject: If cable for the P3

Hello,

I just purchased and installed the SVGA board and now I have spikes on the high side of where I am tuned to at times. I have noticed if I reach around and wiggle the BNC connector, I can reduce them for awhile. I'd like to get the replacement cable for a permanent fix.

It was suggested that I contact Sales for this??

Thanks,

Richard Fjeld, n0ce
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Gary Gregory-2

Re: Elecraft; Is there a problem with emailing Sales?

Same here. I thought it was me....:-)

Gary
Vk1ZZ
K3, KX3, KPA500, KAT500,P3.
On 15/03/2013 6:14 AM, "Richard Fjeld" <[hidden email]> wrote:

> I suggest you test e-mail into your Sales department. I have had previous
> emails to them about other things go un-answered also. (I wonder if other
> customers on this reflector experience this as well?)
>
> I have checked my 'junk email, phishing, and spam' files; all empty.
>
> Rich, n0ce
>
>
> ----- Original Message -----
> From: Richard Fjeld
> To: [hidden email]
> Sent: Sunday, March 10, 2013 10:46 PM
> Subject: If cable for the P3
>
>
> Hello,
>
> I just purchased and installed the SVGA board and now I have spikes on the
> high side of where I am tuned to at times. I have noticed if I reach
> around and wiggle the BNC connector, I can reduce them for awhile. I'd
> like to get the replacement cable for a permanent fix.
>
> It was suggested that I contact Sales for this??
>
> Thanks,
>
> Richard Fjeld, n0ce
> ______________________________________________________________
> Elecraft mailing list
> Home: http://mailman.qth.net/mailman/listinfo/elecraft
> Help: http://mailman.qth.net/mmfaq.htm
> Post: mailto:[hidden email]
>
> This list hosted by: http://www.qsl.net
> Please help support this email list: http://www.qsl.net/donate.html
>

David Bunte

Re: Elecraft; Is there a problem with emailing Sales?

I emailed SUPPORT... got a response in an hour or so, and had the cable two
or three days later... fixed it for me.

I thought of emailing SALES, but hoped it would not be something I had to
purchase... thus SUPPORT.

Very 73 de Dave - K9FN

On Thu, Mar 14, 2013 at 4:46 PM, Gary Gregory <[hidden email]> wrote:

> Same here. I thought it was me....:-)
>
> Gary
> Vk1ZZ
> K3, KX3, KPA500, KAT500,P3.
> On 15/03/2013 6:14 AM, "Richard Fjeld" <[hidden email]> wrote:
>
> > I suggest you test e-mail into your Sales department. I have had
> previous
> > emails to them about other things go un-answered also. (I wonder if other
> > customers on this reflector experience this as well?)
> >
> > I have checked my 'junk email, phishing, and spam' files; all empty.
> >
> > Rich, n0ce
> >
> >
> > ----- Original Message -----
> > From: Richard Fjeld
> > To: [hidden email]
> > Sent: Sunday, March 10, 2013 10:46 PM
> > Subject: If cable for the P3
> >
> >
> > Hello,
> >
> > I just purchased and installed the SVGA board and now I have spikes on
> the
> > high side of where I am tuned to at times. I have noticed if I reach
> > around and wiggle the BNC connector, I can reduce them for awhile. I'd
> > like to get the replacement cable for a permanent fix.
> >
> > It was suggested that I contact Sales for this??
> >
> > Thanks,
> >
> > Richard Fjeld, n0ce
> > ______________________________________________________________
> > Elecraft mailing list
> > Home: http://mailman.qth.net/mailman/listinfo/elecraft
> > Help: http://mailman.qth.net/mmfaq.htm
> > Post: mailto:[hidden email]
> >
> > This list hosted by: http://www.qsl.net
> > Please help support this email list: http://www.qsl.net/donate.html
> >
> ______________________________________________________________
> Elecraft mailing list
> Home: http://mailman.qth.net/mailman/listinfo/elecraft
> Help: http://mailman.qth.net/mmfaq.htm
> Post: mailto:[hidden email]
>
> This list hosted by: http://www.qsl.net
> Please help support this email list: http://www.qsl.net/donate.html
>

Eric Swartz - WA6HHQ

Re: Elecraft; Is there a problem with emailing Sales?

Administrator

In reply to this post by Richard Fjeld

The correct email address to use for fastest customer service on
technical issues like the one below is [hidden email] . We have
a whole team watching that address. For spare or missing parts
requests, use [hidden email]

If you email [hidden email], or any of our support addresses, and
don't receive an answer after 1-2 'business' days, -please- call us.
(831-763-4211) We are here to help :-)

Please remember, the internet is not a 100% guaranteed delivery
mechanism. Also, we all introduce typos into our email addresses from
time to time, causing our emails to go astray. (I've done that more
times than I can count..) Emails from customers sometimes get filtered
as SPAM here causing delays, and our replies to emails also are
frequently caught in the customer's spam filters.

Also, [hidden email] goes to Lisa's account, and if she is out sick
for a day, that could cause a delay.

One other important note, emails sent mid to late afternoon on Friday
California time, or over the weekend, will usually be answered the
following Monday. (Some of us do sneak a peak at email over the weekend,
but this is not guaranteed.) In rare cases, the email volume received
over the weekend can be very high, causing an additional day delay for
some replies, pushing them to Tuesday. We try to minimize that, but we
can only read and type so fast.. ;-)

Also note that we are not on the same time zone (or day) in many cases
as the sender. (Important for emails form Eu or Asia).

And to repeat, please call us at 831-763-4211 if you are not able to
reach us by email.

73,

Eric
elecraft.com

On 3/14/2013 1:12 PM, Richard Fjeld wrote:

> I suggest you test e-mail into your Sales department. I have had previous emails to them about other things go un-answered also. (I wonder if other customers on this reflector experience this as well?)
>
> I have checked my 'junk email, phishing, and spam' files; all empty.
>
> Rich, n0ce
>
>
> ----- Original Message -----
> From: Richard Fjeld
> To: [hidden email]
> Sent: Sunday, March 10, 2013 10:46 PM
> Subject: If cable for the P3
>
>
> Hello,
>
> I just purchased and installed the SVGA board and now I have spikes on the high side of where I am tuned to at times. I have noticed if I reach around and wiggle the BNC connector, I can reduce them for awhile. I'd like to get the replacement cable for a permanent fix.
>
> It was suggested that I contact Sales for this??
>
> Thanks,
>
> Richard Fjeld, n0ce
>

N0AZZ

Re: Elecraft; Is there a problem with emailing Sales?

In reply to this post by David Bunte

I emailed them last week about a P3 cable (Support) received an answer
quickly and had the cable 3 days later. They have always been very
responsive to emails but have to admit that I always call about anything
sales related IMHO phone is best you can ask more questions.

73,
Fred/N0AZZ

-----Original Message-----
From: [hidden email]
[mailto:[hidden email]] On Behalf Of David Bunte
Sent: Thursday, March 14, 2013 3:55 PM
To: Elecraft List
Subject: Re: [Elecraft] Elecraft; Is there a problem with emailing Sales?

I emailed SUPPORT... got a response in an hour or so, and had the cable two
or three days later... fixed it for me.

I thought of emailing SALES, but hoped it would not be something I had to
purchase... thus SUPPORT.

Very 73 de Dave - K9FN

On Thu, Mar 14, 2013 at 4:46 PM, Gary Gregory <[hidden email]> wrote:

> Same here. I thought it was me....:-)
>
> Gary
> Vk1ZZ
> K3, KX3, KPA500, KAT500,P3.
> On 15/03/2013 6:14 AM, "Richard Fjeld" <[hidden email]> wrote:
>
> > I suggest you test e-mail into your Sales department. I have had
> previous
> > emails to them about other things go un-answered also. (I wonder if
> > other customers on this reflector experience this as well?)
> >
> > I have checked my 'junk email, phishing, and spam' files; all empty.
> >
> > Rich, n0ce
> >
> >
> > ----- Original Message -----
> > From: Richard Fjeld
> > To: [hidden email]
> > Sent: Sunday, March 10, 2013 10:46 PM
> > Subject: If cable for the P3
> >
> >
> > Hello,
> >
> > I just purchased and installed the SVGA board and now I have spikes
> > on
> the
> > high side of where I am tuned to at times. I have noticed if I
> > reach around and wiggle the BNC connector, I can reduce them for
> > awhile. I'd like to get the replacement cable for a permanent fix.
> >
> > It was suggested that I contact Sales for this??
> >
> > Thanks,
> >
> > Richard Fjeld, n0ce
> > ______________________________________________________________
> > Elecraft mailing list
> > Home: http://mailman.qth.net/mailman/listinfo/elecraft
> > Help: http://mailman.qth.net/mmfaq.htm
> > Post: mailto:[hidden email]
> >
> > This list hosted by: http://www.qsl.net Please help support this
> > email list: http://www.qsl.net/donate.html
> >
> ______________________________________________________________
> Elecraft mailing list
> Home: http://mailman.qth.net/mailman/listinfo/elecraft
> Help: http://mailman.qth.net/mmfaq.htm
> Post: mailto:[hidden email]
>
> This list hosted by: http://www.qsl.net Please help support this email
> list: http://www.qsl.net/donate.html
>

______________________________________________________________
Elecraft mailing list
Home: http://mailman.qth.net/mailman/listinfo/elecraft
Help: http://mailman.qth.net/mmfaq.htm
Post: mailto:[hidden email]

This list hosted by: http://www.qsl.net
Please help support this email list: http://www.qsl.net/donate.html
-----
No virus found in this message.
Checked by AVG - www.avg.com
Version: 2012.0.2240 / Virus Database: 2641/5666 - Release Date: 03/12/13

______________________________________________________________
Elecraft mailing list
Home: http://mailman.qth.net/mailman/listinfo/elecraft
Help: http://mailman.qth.net/mmfaq.htm
Post: mailto:[hidden email]

This list hosted by: http://www.qsl.net
Please help support this email list: http://www.qsl.net/donate.html

Scott Dunlavey

Re: Elecraft; Is there a problem with emailing Sales?

On 3/14/2013 6:21 PM, Fred Smith wrote:

> I emailed them last week about a P3 cable (Support) received an answer
> quickly and had the cable 3 days later. They have always been very
> responsive to emails but have to admit that I always call about anything
> sales related IMHO phone is best you can ask more questions.
>
> 73,
> Fred/N0AZZ
>
> -----Original Message-----
> From: [hidden email]
> [mailto:[hidden email]] On Behalf Of David Bunte
> Sent: Thursday, March 14, 2013 3:55 PM
> To: Elecraft List
> Subject: Re: [Elecraft] Elecraft; Is there a problem with emailing Sales?
>
> I emailed SUPPORT... got a response in an hour or so, and had the cable two
> or three days later... fixed it for me.
>
> I thought of emailing SALES, but hoped it would not be something I had to
> purchase... thus SUPPORT.
>
> Very 73 de Dave - K9FN
>
> On Thu, Mar 14, 2013 at 4:46 PM, Gary Gregory <[hidden email]> wrote:
>
>> Same here. I thought it was me....:-)
>>
>> Gary
>> Vk1ZZ
>> K3, KX3, KPA500, KAT500,P3.
>> On 15/03/2013 6:14 AM, "Richard Fjeld" <[hidden email]> wrote:
>>
>>> I suggest you test e-mail into your Sales department. I have had
>> previous
>>> emails to them about other things go un-answered also. (I wonder if
>>> other customers on this reflector experience this as well?)
>>>
>>> I have checked my 'junk email, phishing, and spam' files; all empty.
>>>
>>> Rich, n0ce
>>>
>>>
>>> ----- Original Message -----
>>> From: Richard Fjeld
>>> To: [hidden email]
>>> Sent: Sunday, March 10, 2013 10:46 PM
>>> Subject: If cable for the P3
>>>
>>>
>>> Hello,
>>>
>>> I just purchased and installed the SVGA board and now I have spikes
>>> on
>> the
>>> high side of where I am tuned to at times. I have noticed if I
>>> reach around and wiggle the BNC connector, I can reduce them for
>>> awhile. I'd like to get the replacement cable for a permanent fix.
>>>
>>> It was suggested that I contact Sales for this??
>>>
>>> Thanks,
>>>
>>> Richard Fjeld, n0ce
>>> ______________________________________________________________
>>> Elecraft mailing list
>>> Home: http://mailman.qth.net/mailman/listinfo/elecraft
>>> Help: http://mailman.qth.net/mmfaq.htm
>>> Post: mailto:[hidden email]
>>>
>>> This list hosted by: http://www.qsl.net Please help support this
>>> email list: http://www.qsl.net/donate.html
>>>
>> ______________________________________________________________
>> Elecraft mailing list
>> Home: http://mailman.qth.net/mailman/listinfo/elecraft
>> Help: http://mailman.qth.net/mmfaq.htm
>> Post: mailto:[hidden email]
>>
>> This list hosted by: http://www.qsl.net Please help support this email
>> list: http://www.qsl.net/donate.html
>>
> ______________________________________________________________
> Elecraft mailing list
> Home: http://mailman.qth.net/mailman/listinfo/elecraft
> Help: http://mailman.qth.net/mmfaq.htm
> Post: mailto:[hidden email]
>
> This list hosted by: http://www.qsl.net
> Please help support this email list: http://www.qsl.net/donate.html
> -----
> No virus found in this message.
> Checked by AVG - www.avg.com
> Version: 2012.0.2240 / Virus Database: 2641/5666 - Release Date: 03/12/13
>
> ______________________________________________________________
> Elecraft mailing list
> Home: http://mailman.qth.net/mailman/listinfo/elecraft
> Help: http://mailman.qth.net/mmfaq.htm
> Post: mailto:[hidden email]
>
> This list hosted by: http://www.qsl.net
> Please help support this email list: http://www.qsl.net/donate.html
> My God MEN... CALM DOWN... If you want to get your panties in a bunch
> try dealing with ICOM or worse yet Kenwood... days... IF NOT WEEKS!!!!
>
> other then that, have a great day
>
>
>
> Scott
>

Don Wilhelm-4

Re: Elecraft; Is there a problem with emailing Sales?

In reply to this post by N0AZZ

As Eric pointed out, email to support will normally get a quicker
response than emails to sales - if it is a support question rather than
a sales question.

There are at least 3 persons monitoring the support emails while the
emails to sales are monitored by only one person who may be out for the
day or otherwise overloaded with email. I deal with emails to both
sales and support for questions about repairs, and I can tell you that
the response times to emails to individuals in the sales department
indicate that they are very busy.

If it involves a question about an order, yes sales is the right email,
but if it is a technical question, direct it to support for the most
prompt (and accurate) response.

73,
Don W3FPR

On 3/14/2013 6:21 PM, Fred Smith wrote:
> I emailed them last week about a P3 cable (Support) received an answer
> quickly and had the cable 3 days later. They have always been very
> responsive to emails but have to admit that I always call about anything
> sales related IMHO phone is best you can ask more questions.
>
>

______________________________________________________________
Elecraft mailing list
Home: http://mailman.qth.net/mailman/listinfo/elecraft
Help: http://mailman.qth.net/mmfaq.htm
Post: mailto:[hidden email]

This list hosted by: http://www.qsl.net
Please help support this email list: http://www.qsl.net/donate.html