Elecraft Technical Support

[Edward Seeliger]

Has online Elecraft Technical Support stopped?
I was in email contact with them trying to resolve a problem with my K3 (lack of analog audio in through the KIO3B module LINE IN port to the K3 for digital modes) when emails ended with no further replies to my emails since last Thursday.
The problem is not yet resolved.
Edd - KD5M
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[Elecraft mailing list]

HI Edd:
I suspect that this sort of email response might be why you are not hearing for Elecraft.  Anyway, I suggested giving them a call.
BTW, the link below does not work... which is likely part of the issue.
73 de Ray    K2ULR    


-----Original Message-----
To: Raymond Sills <[hidden email]>
Sent: Wed, May 6, 2020 9:03 am
Subject: Re: Re: [Elecraft] Elecraft Technical Support

I apologize for this automatic reply to your email.
To control spam, I now allow incoming messages only from senders Ihave approved beforehand.
If you would like to be added to my list of approved senders, pleasefill out the short request form (see link below). Once I approve you,I will receive your original message in my inbox. You do not need toresend your message. I apologize for this one-time inconvenience.
Click the link below to fill out the request:
https://webmail.pas.earthlink.net/wam/addme?a=eseeliger@...&id=11ea-8f99-ee491ff2-b309-00144ff382ae
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[Eric Swartz - WA6HHQ]

We're still here and Elecraft support is definitely active:-)

Rob, Doug and and the rest of our support team are working remotely from home, primarily via email.  As a result of the shelter in place requirements currently through the end of May, and the inefficiencies that creates, our response times are longer, so please be patient with us.

Our email/call volume (and orders!) are actually higher than normal. Must be due to everyone having more time for ham radio as they shelter in place at home!

73,

Eric
elecraft.com
_..._

> On May 6, 2020, at 5:42 AM, Edward Seeliger <[hidden email]> wrote:
>
> Has online Elecraft Technical Support stopped?
> I was in email contact with them trying to resolve a problem with my K3 (lack of analog audio in through the KIO3B module LINE IN port to the K3 for digital modes) when emails ended with no further replies to my emails since last Thursday.
> The problem is not yet resolved.
> Edd
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[Eric Swartz - WA6HHQ]

Also note that support is normally active during 8am-5pm West Coast time Monday-Friday.

Monday and Tuesday are typically our support heaviest load as we digest support requests and calls from late on Friday through the weekend,  causing a bit more delay in response time.

Eric
elecraft.com
_..._

> On May 6, 2020, at 5:42 AM, Edward Seeliger <[hidden email]> wrote:
>
> Has online Elecraft Technical Support stopped?
> I was in email contact with them trying to resolve a problem with my K3 (lack of analog audio in through the KIO3B module LINE IN port to the K3 for digital modes) when emails ended with no further replies to my emails since last Thursday.
> The problem is not yet resolved.
> Edd - KD5M
> ______________________________________________________________
> Elecraft mailing list
> Home: http://mailman.qth.net/mailman/listinfo/elecraft
> Help: http://mailman.qth.net/mmfaq.htm
> Post: mailto:[hidden email]
>
> This list hosted by: http://www.qsl.net
> Please help support this email list: http://www.qsl.net/donate.html
> Message delivered to [hidden email]

______________________________________________________________
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