Elecraft

Elecraft Web Storefront Problem

Classic

List

Threaded

10 messages Options

Elecraft mailing list

Elecraft Web Storefront Problem

It is a problem with me or do others have trouble ordering online. Actually, the problem is that the postage due calculation has got to be way off.

I wanted to get the little MINI KX2 Ground Banana Plug for $7.95 and the postage due was $16 and change. Didn’t seem to matter how I selected things. This banana plug is small enough to be shipped in a regular 45 cent postage stamp. I can see extra charges for preparing that mailing but hopefully not more than double the price of the item I am hoping to buy.

Does anyone else have this problem?

73, phil, K7PEH

______________________________________________________________
Elecraft mailing list
Home: http://mailman.qth.net/mailman/listinfo/elecraft
Help: http://mailman.qth.net/mmfaq.htm
Post: mailto:[hidden email]

This list hosted by: http://www.qsl.net
Please help support this email list: http://www.qsl.net/donate.html
Message delivered to [hidden email]

vk2rq

Re: Elecraft Web Storefront Problem

Email them as parts _at_ elecraft.com, and they'll help you. I needed some small parts shipped to Australia, and they arranged to do it in a cost-effective way. The postage quoted on the website is obviously based on some general rules and does not take the details into account.

73, Matt VK2RQ

On 3/1/19, 2:08 pm, "[hidden email] on behalf of Phil Hystad via Elecraft" <[hidden email] on behalf of [hidden email]> wrote:

It is a problem with me or do others have trouble ordering online. Actually, the problem is that the postage due calculation has got to be way off.

I wanted to get the little MINI KX2 Ground Banana Plug for $7.95 and the postage due was $16 and change. Didn’t seem to matter how I selected things. This banana plug is small enough to be shipped in a regular 45 cent postage stamp. I can see extra charges for preparing that mailing but hopefully not more than double the price of the item I am hoping to buy.

Does anyone else have this problem?

73, phil, K7PEH

______________________________________________________________
Elecraft mailing list
Home: http://mailman.qth.net/mailman/listinfo/elecraft
Help: http://mailman.qth.net/mmfaq.htm
Post: mailto:[hidden email]

This list hosted by: http://www.qsl.net
Please help support this email list: http://www.qsl.net/donate.html
Message delivered to [hidden email]
______________________________________________________________
Elecraft mailing list
Home: http://mailman.qth.net/mailman/listinfo/elecraft
Help: http://mailman.qth.net/mmfaq.htm
Post: mailto:[hidden email]

This list hosted by: http://www.qsl.net
Please help support this email list: http://www.qsl.net/donate.html
Message delivered to [hidden email]

Don Wilhelm

Re: Elecraft Web Storefront Problem

In reply to this post by Elecraft mailing list

Phil,

Did you select 1st class mail shipping, or USPS Priority Mail.
Yes, UPS for even small items starts at $16.

If you cannot select on the website, contact sales 831-763-4211 and
order by phone.

73,
Don W3FPR

On 1/2/2019 10:07 PM, Phil Hystad via Elecraft wrote:

> It is a problem with me or do others have trouble ordering online. Actually, the problem is that the postage due calculation has got to be way off.
>
> I wanted to get the little MINI KX2 Ground Banana Plug for $7.95 and the postage due was $16 and change. Didn’t seem to matter how I selected things. This banana plug is small enough to be shipped in a regular 45 cent postage stamp. I can see extra charges for preparing that mailing but hopefully not more than double the price of the item I am hoping to buy.
>
> Does anyone else have this problem?
>
> 73, phil, K7PEH
>
> ______________________________________________________________
> Elecraft mailing list
> Home: http://mailman.qth.net/mailman/listinfo/elecraft
> Help: http://mailman.qth.net/mmfaq.htm
> Post: mailto:[hidden email]
>
> This list hosted by: http://www.qsl.net
> Please help support this email list: http://www.qsl.net/donate.html
> Message delivered to [hidden email]
>

______________________________________________________________
Elecraft mailing list
Home: http://mailman.qth.net/mailman/listinfo/elecraft
Help: http://mailman.qth.net/mmfaq.htm
Post: mailto:[hidden email]

This list hosted by: http://www.qsl.net
Please help support this email list: http://www.qsl.net/donate.html
Message delivered to [hidden email]

Elecraft mailing list

Re: Elecraft Web Storefront Problem

Don,

USPS Priority Mail is: $16.98 (this is what is selected)

UPS Ground is: $19.03

UPS Next Day Air is: $73.68

I just shipped a few boxes by UPS ground and all of the boxes were bigger and heavier than the KX2 Ground Mini Banana Plug and those three shipments were all cheaper than the UPS Ground noted above. Plus two of those UPS shipments to Phoenix AZ from my QTH in Kirkland, WA were cheaper than the USPS Priority Mail.

Yes, I will call tomorrow and order via phone.

So far, I am not liking the new web site.

73, phil, K7PEH

> On Jan 2, 2019, at 7:19 PM, Don Wilhelm <[hidden email]> wrote:
>
> Phil,
>
> Did you select 1st class mail shipping, or USPS Priority Mail.
> Yes, UPS for even small items starts at $16.
>
> If you cannot select on the website, contact sales 831-763-4211 and order by phone.
>
> 73,
> Don W3FPR
>
> On 1/2/2019 10:07 PM, Phil Hystad via Elecraft wrote:
>> It is a problem with me or do others have trouble ordering online. Actually, the problem is that the postage due calculation has got to be way off.
>> I wanted to get the little MINI KX2 Ground Banana Plug for $7.95 and the postage due was $16 and change. Didn’t seem to matter how I selected things. This banana plug is small enough to be shipped in a regular 45 cent postage stamp. I can see extra charges for preparing that mailing but hopefully not more than double the price of the item I am hoping to buy.
>> Does anyone else have this problem?
>> 73, phil, K7PEH
>> ______________________________________________________________
>> Elecraft mailing list
>> Home: http://mailman.qth.net/mailman/listinfo/elecraft
>> Help: http://mailman.qth.net/mmfaq.htm
>> Post: mailto:[hidden email]
>> This list hosted by: http://www.qsl.net
>> Please help support this email list: http://www.qsl.net/donate.html
>> Message delivered to [hidden email]

Elecraft mailing list

Re: Elecraft Web Storefront Problem

In reply to this post by Elecraft mailing list

I agree. I bought a small item on the “old” website and the shipping to NY was about $4. I tried to purchase the same item on the new website and the lowest shipping was over $17 (for a $20+ item).; I didn’t buy it. I recently purchased a KXPD3 and the shipping was the same $17+. Same with an MH3 mic. I did some experimentation with a few small items and got the same $17+ as the lowest shipping. I questioned this and was told it wasn’t a mistake. In the case of the mic I was told the box size and weight were the reasons (?). Net result is that I have not purchased some items. Guess I’ll just have to wait and possibly consolidate in the future ... perhaps. Not sure why the change to the website impacted shipping rates so much.

Joe
W1GO

> On Jan 2, 2019, at 22:07, Phil Hystad via Elecraft <[hidden email]> wrote:
>
> It is a problem with me or do others have trouble ordering online. Actually, the problem is that the postage due calculation has got to be way off.
>
> I wanted to get the little MINI KX2 Ground Banana Plug for $7.95 and the postage due was $16 and change. Didn’t seem to matter how I selected things. This banana plug is small enough to be shipped in a regular 45 cent postage stamp. I can see extra charges for preparing that mailing but hopefully not more than double the price of the item I am hoping to buy.
>
> Does anyone else have this problem?
>
> 73, phil, K7PEH
>
> ______________________________________________________________
> Elecraft mailing list
> Home: http://mailman.qth.net/mailman/listinfo/elecraft
> Help: http://mailman.qth.net/mmfaq.htm
> Post: mailto:[hidden email]
>
> This list hosted by: http://www.qsl.net
> Please help support this email list: http://www.qsl.net/donate.html
> Message delivered to [hidden email]

Don Wilhelm

Re: Elecraft Web Storefront Problem

In reply to this post by Elecraft mailing list

Yes,

I can believe that USPS Priority is $16.98.
But if the weight is less than 13 oz (which should be true for your
plug), it can go 1st class mail.
Is that not a shipping choice?

73,
Don W3FPR

On 1/2/2019 10:42 PM, Phil Hystad wrote:
> Don,
>
> USPS Priority Mail is: $16.98 (this is what is selected)
>
> UPS Ground is: $19.03
>
> UPS Next Day Air is: $73.68
>

______________________________________________________________
Elecraft mailing list
Home: http://mailman.qth.net/mailman/listinfo/elecraft
Help: http://mailman.qth.net/mmfaq.htm
Post: mailto:[hidden email]

This list hosted by: http://www.qsl.net
Please help support this email list: http://www.qsl.net/donate.html
Message delivered to [hidden email]

Elecraft mailing list

Re: Elecraft Web Storefront Problem

Those options I listed, USPS, UPS Ground, and UPS Next Day Air were all that were listed and available for shipping.

I have bought small parts from Elecraft before, like back when a hardware fix or two were still being issued for the K3. These were shipped in heavy brown paper envelopes (small) and by regular US mail. This Banana Plug is ridiculously small and should not demand a shipping cost twice the cost of the plug.

73, phil

> On Jan 2, 2019, at 9:12 PM, Don Wilhelm <[hidden email]> wrote:
>
> Yes,
>
> I can believe that USPS Priority is $16.98.
> But if the weight is less than 13 oz (which should be true for your plug), it can go 1st class mail.
> Is that not a shipping choice?
>
> 73,
> Don W3FPR
>
> On 1/2/2019 10:42 PM, Phil Hystad wrote:
>> Don,
>>
>> USPS Priority Mail is: $16.98 (this is what is selected)
>>
>> UPS Ground is: $19.03
>>
>> UPS Next Day Air is: $73.68
>>
>

Richard Thorne-4

Re: Elecraft Web Storefront Problem

In reply to this post by Elecraft mailing list

I ran into this problem a few weeks ago. I was ordering the 4-40
thumbscrews so I could attach my KX2 to a desk stand.

Click on quick order. Then go a couple paragraphs down and you'll see
'Parts Order Here' in blue. Click on that link and place your order.
The shipping charges should be accurate and reasonable. I did a quick
test and it calculated the shipping to be $5

I'm now kicking myself for not ordering an extra banana plug for my kx2
when I ordered the thumb screws.

Rich - N5ZC

On 1/2/2019 9:07 PM, Phil Hystad via Elecraft wrote:

Elecraft mailing list

Re: Elecraft Web Storefront Problem

In reply to this post by Don Wilhelm

And what is wrong with using Flat Rate Priority services?

For a miniplug a small Flat Rate box is $7.20 or a Flat Rate Envelope is $6.70.
Those are retail prices and there are discounts even for commercial mailers.

Agree that 1st class mail may be even better at times. Priority Mail does have
free boxes and envelopes to factor in.

I have walked away from making a purchase when only high priced UPS was
available for delivery.

I purchased a KPA1500 almost as soon as available and got the free shipping. My
request was for mail shipping. To Elecraft's credit they honored my request.
Three days cross country rather than five "working" days with UPS. I have a POB
and admit to being firmly in the USPS camp

73,
Bob
K2TK ex KN2TKR (1956) & K2TKR

On 1/3/2019 12:12 AM, Don Wilhelm wrote:

> Yes,
>
> I can believe that USPS Priority is $16.98.
> But if the weight is less than 13 oz (which should be true for your plug), it
> can go 1st class mail.
> Is that not a shipping choice?
>
> 73,
> Don W3FPR
>
> On 1/2/2019 10:42 PM, Phil Hystad wrote:
>> Don,
>>
>> USPS Priority Mail is: $16.98 (this is what is selected)
>>
>> UPS Ground is: $19.03
>>
>> UPS Next Day Air is: $73.68
>>

djwilcox01-2

Re: Elecraft Web Storefront Problem

I think you guys forget the labor issue. I’m sure that a quality company like Elecraft pay their employees a decent wage with benefits. It takes time to package things and check the records for shipping and do it right the first time. Time costs money and time is money.

I’m not complaining but I recognize that companies have to pay a decent wage to have great employees there to do a good job. I think even MFJ has a minimum of $12 shipping and that held me off until the next ham fest for certain items.

Some of the larger companies have an automated shipping system that hardly a person touches ever the package. But you’ve got to be in the mega product and megabuck arena to have that kind of equipment.

And if you have a time you can call the company direct and talk with a service rep and they might cut you a deal. I have done that a few times also

David J. Wilcox K8WPE’s iPhone

> On Jan 3, 2019, at 4:59 PM, Bob via Elecraft <[hidden email]> wrote:
>
> And what is wrong with using Flat Rate Priority services?
>
> For a miniplug a small Flat Rate box is $7.20 or a Flat Rate Envelope is $6.70. Those are retail prices and there are discounts even for commercial mailers.
>
> Agree that 1st class mail may be even better at times. Priority Mail does have free boxes and envelopes to factor in.
>
> I have walked away from making a purchase when only high priced UPS was available for delivery.
>
> I purchased a KPA1500 almost as soon as available and got the free shipping. My request was for mail shipping. To Elecraft's credit they honored my request. Three days cross country rather than five "working" days with UPS. I have a POB and admit to being firmly in the USPS camp
>
> 73,
> Bob
> K2TK ex KN2TKR (1956) & K2TKR
>
>
>> On 1/3/2019 12:12 AM, Don Wilhelm wrote:
>> Yes,
>> I can believe that USPS Priority is $16.98.
>> But if the weight is less than 13 oz (which should be true for your plug), it can go 1st class mail.
>> Is that not a shipping choice?
>> 73,
>> Don W3FPR
>>> On 1/2/2019 10:42 PM, Phil Hystad wrote:
>>> Don,
>>>
>>> USPS Priority Mail is: $16.98 (this is what is selected)
>>>
>>> UPS Ground is: $19.03
>>>
>>> UPS Next Day Air is: $73.68
>>>
>
> ______________________________________________________________
> Elecraft mailing list
> Home: http://mailman.qth.net/mailman/listinfo/elecraft
> Help: http://mailman.qth.net/mmfaq.htm
> Post: mailto:[hidden email]
>
> This list hosted by: http://www.qsl.net
> Please help support this email list: http://www.qsl.net/donate.html
> Message delivered to [hidden email]