Elecraft business practices

[Lou Voerman W2ROW]

Let me start by saying that I am a long term Elecraft customer. I have built
4 K2s and a K1. I also own a K3, K3s, KX3, KX2 and other Elecraft gear. I
helped out for several years as a volunteer in the Elecraft booth at the
RARS hamfest here in Raleigh.

Two recent experiences involving backordered AX1s have left me concerned
because my credit card was charged before Elecraft shipped the product. In
both cases the backorder turned out to be longer than a month. I was not
offered a refund on my credit card until I actually cancelled the orders.
Note this was not a hold of funds on the card, it was an actual charge. In
the first instance the AX1 was part of a larger order which included a KX2.
I was charged for the entire order even though the AX1 did not ship. In the
second instance the AX1 was listed as in stock when I ordered, I was
notified that there was a week delay and then notified the delay was longer.
My credit card was charged on the day the order was received by Elecraft. I
cancelled and am awaiting a refund.

Back in the early days of internet ordering the most important test of a
company's business practices was that they not charge a credit card before
shipment. Amazon is a perfect example of this, they never charge before
shipment. I will allow for some exceptions where I am told in advance that I
am placing a preorder and my card will be charged immediately. Elecraft did
not do this in either case described above.

The bottom line and based on the experiences above, it appears to be
Elecraft policy to charge credit cards before shipment. I am extremely
disappointed with this. Sorry for the long post.

Lou  W2ROW



--
Sent from: http://elecraft.365791.n2.nabble.com/
______________________________________________________________
Elecraft mailing list
Home: http://mailman.qth.net/mailman/listinfo/elecraft
Help: http://mailman.qth.net/mmfaq.htm
Post: mailto:[hidden email]

This list hosted by: http://www.qsl.net
Please help support this email list: http://www.qsl.net/donate.html
Message delivered to [hidden email]

[Don Wilhelm]

Lou,

I believe that was an oversight in sales - likely because you also
ordered a KX2.

I would suggest that you email [hidden email] to question if not
charging before shipment is still the standard practice.

The only time I have heard that Elecraft has pre-charged credit cards is
when they offered first shipment priority on the KPA1500 if they pre-paid.

73,
Don W3FPR

On 2/8/2019 7:41 AM, Lou Voerman W2ROW wrote:

> Let me start by saying that I am a long term Elecraft customer. I have built
> 4 K2s and a K1. I also own a K3, K3s, KX3, KX2 and other Elecraft gear. I
> helped out for several years as a volunteer in the Elecraft booth at the
> RARS hamfest here in Raleigh.
>
> Two recent experiences involving backordered AX1s have left me concerned
> because my credit card was charged before Elecraft shipped the product. In
> both cases the backorder turned out to be longer than a month. I was not
> offered a refund on my credit card until I actually cancelled the orders.
> Note this was not a hold of funds on the card, it was an actual charge. In
> the first instance the AX1 was part of a larger order which included a KX2.
> I was charged for the entire order even though the AX1 did not ship. In the
> second instance the AX1 was listed as in stock when I ordered, I was
> notified that there was a week delay and then notified the delay was longer.
> My credit card was charged on the day the order was received by Elecraft. I
> cancelled and am awaiting a refund.
>
> Back in the early days of internet ordering the most important test of a
> company's business practices was that they not charge a credit card before
> shipment. Amazon is a perfect example of this, they never charge before
> shipment. I will allow for some exceptions where I am told in advance that I
> am placing a preorder and my card will be charged immediately. Elecraft did
> not do this in either case described above.
>
> The bottom line and based on the experiences above, it appears to be
> Elecraft policy to charge credit cards before shipment. I am extremely
> disappointed with this. Sorry for the long post.
>
> Lou  W2ROW

______________________________________________________________
Elecraft mailing list
Home: http://mailman.qth.net/mailman/listinfo/elecraft
Help: http://mailman.qth.net/mmfaq.htm
Post: mailto:[hidden email]

This list hosted by: http://www.qsl.net
Please help support this email list: http://www.qsl.net/donate.html
Message delivered to [hidden email]

[Lou Voerman W2ROW]

Hi Don,

As I stated, they did this twice so I suspect more than a glitch. In the first order the AX1 was part of a larger order. The second order was just for the AX1 and a couple accessories.

I did try to talk to sales and received several excuses but no definitive
answers.

Thanks
Lou W2ROW



--
Sent from: http://elecraft.365791.n2.nabble.com/
______________________________________________________________
Elecraft mailing list
Home: http://mailman.qth.net/mailman/listinfo/elecraft
Help: http://mailman.qth.net/mmfaq.htm
Post: mailto:[e-mail]

This list hosted by: http://www.qsl.net
Please help support this email list: http://www.qsl.net/donate.html
Message delivered to [e-mail]

[Mike Morrow-3]

>As I stated, they did this twice so I suspect more than a glitch.
>
>I did try to talk to sales and received several excuses but no definitive
>answers.
>
>Lou W2ROW

What, EXACTLY, are you expecting readers of the Elecraft list to do for you?

Mike / KK5F
______________________________________________________________
Elecraft mailing list
Home: http://mailman.qth.net/mailman/listinfo/elecraft
Help: http://mailman.qth.net/mmfaq.htm
Post: mailto:[hidden email]

This list hosted by: http://www.qsl.net
Please help support this email list: http://www.qsl.net/donate.html
Message delivered to [hidden email]

[Lou Voerman W2ROW]

I am expecting nothing from the list. I am attempting to inform the list
members that at least under certain circumstances Elecraft may charge your
credit card well in advance of shipping. Obviously anyone is free to do
anything they want with this information including completely ignore it.

Lou



--
Sent from: http://elecraft.365791.n2.nabble.com/
______________________________________________________________
Elecraft mailing list
Home: http://mailman.qth.net/mailman/listinfo/elecraft
Help: http://mailman.qth.net/mmfaq.htm
Post: mailto:[hidden email]

This list hosted by: http://www.qsl.net
Please help support this email list: http://www.qsl.net/donate.html
Message delivered to [hidden email]

[Wes Stewart-2]

How about take note?

On 2/8/2019 6:42 AM, Mike Morrow wrote:

>> As I stated, they did this twice so I suspect more than a glitch.
>>
>> I did try to talk to sales and received several excuses but no definitive
>> answers.
>>
>> Lou W2ROW
> What, EXACTLY, are you expecting readers of the Elecraft list to do for you?
>
> Mike / KK5F
> ______________________________________________________________

______________________________________________________________
Elecraft mailing list
Home: http://mailman.qth.net/mailman/listinfo/elecraft
Help: http://mailman.qth.net/mmfaq.htm
Post: mailto:[hidden email]

This list hosted by: http://www.qsl.net
Please help support this email list: http://www.qsl.net/donate.html
Message delivered to [hidden email]

[hbjr]

This is an issue that should be addressed directly with Elecraft management.  Obviously it is not an issue that everyone is having - I haven't with anything I've ordered.




This is really not a buyer beware issue.


-----Original Message-----

> From: "Mike Morrow" <[hidden email]>
> To: "Lou Voerman W2ROW" <[hidden email]>, [hidden email]
> Date: 02/08/19 08:42
> Subject: Re: [Elecraft] Elecraft business practices
>
> >As I stated, they did this twice so I suspect more than a glitch.
> >
> >I did try to talk to sales and received several excuses but no definitive
> >answers.
> >
> >Lou W2ROW
>
> What, EXACTLY, are you expecting readers of the Elecraft list to do for you?
>
> Mike / KK5F
> ______________________________________________________________
> Elecraft mailing list
> Home: http://mailman.qth.net/mailman/listinfo/elecraft
> Help: http://mailman.qth.net/mmfaq.htm
> Post: mailto:[hidden email]
>
> This list hosted by: http://www.qsl.net
> Please help support this email list: http://www.qsl.net/donate.html
> Message delivered to [hidden email]

______________________________________________________________
Elecraft mailing list
Home: http://mailman.qth.net/mailman/listinfo/elecraft
Help: http://mailman.qth.net/mmfaq.htm
Post: mailto:[hidden email]

This list hosted by: http://www.qsl.net
Please help support this email list: http://www.qsl.net/donate.html
Message delivered to [hidden email]

[Elecraft mailing list]

Well stated Lou.

rich



On 2/8/19 07:41, Lou Voerman W2ROW wrote:

> Let me start by saying that I am a long term Elecraft customer. I have built
> 4 K2s and a K1. I also own a K3, K3s, KX3, KX2 and other Elecraft gear. I
> helped out for several years as a volunteer in the Elecraft booth at the
> RARS hamfest here in Raleigh.
>
> Two recent experiences involving backordered AX1s have left me concerned
> because my credit card was charged before Elecraft shipped the product. In
> both cases the backorder turned out to be longer than a month. I was not
> offered a refund on my credit card until I actually cancelled the orders.
> Note this was not a hold of funds on the card, it was an actual charge. In
> the first instance the AX1 was part of a larger order which included a KX2.
> I was charged for the entire order even though the AX1 did not ship. In the
> second instance the AX1 was listed as in stock when I ordered, I was
> notified that there was a week delay and then notified the delay was longer.
> My credit card was charged on the day the order was received by Elecraft. I
> cancelled and am awaiting a refund.
>
> Back in the early days of internet ordering the most important test of a
> company's business practices was that they not charge a credit card before
> shipment. Amazon is a perfect example of this, they never charge before
> shipment. I will allow for some exceptions where I am told in advance that I
> am placing a preorder and my card will be charged immediately. Elecraft did
> not do this in either case described above.
>
> The bottom line and based on the experiences above, it appears to be
> Elecraft policy to charge credit cards before shipment. I am extremely
> disappointed with this. Sorry for the long post.
>
> Lou  W2ROW
>
>
>
> --
> Sent from: http://elecraft.365791.n2.nabble.com/
> ______________________________________________________________
> Elecraft mailing list
> Home: http://mailman.qth.net/mailman/listinfo/elecraft
> Help: http://mailman.qth.net/mmfaq.htm
> Post: mailto:[hidden email]
>
> This list hosted by: http://www.qsl.net
> Please help support this email list: http://www.qsl.net/donate.html
> Message delivered to [hidden email]

______________________________________________________________
Elecraft mailing list
Home: http://mailman.qth.net/mailman/listinfo/elecraft
Help: http://mailman.qth.net/mmfaq.htm
Post: mailto:[hidden email]

This list hosted by: http://www.qsl.net
Please help support this email list: http://www.qsl.net/donate.html
Message delivered to [hidden email]

[wayne burdick]

Lou,

I've asked our sales department to investigate this. Sorry for the double glitch!

73,
Wayne
N6KR

> On Feb 8, 2019, at 4:41 AM, Lou Voerman W2ROW <[hidden email]> wrote:
>
> Let me start by saying that I am a long term Elecraft customer. I have built
> 4 K2s and a K1. I also own a K3, K3s, KX3, KX2 and other Elecraft gear. I
> helped out for several years as a volunteer in the Elecraft booth at the
> RARS hamfest here in Raleigh.
>
> Two recent experiences involving backordered AX1s have left me concerned
> because my credit card was charged before Elecraft shipped the product. In
> both cases the backorder turned out to be longer than a month. I was not
> offered a refund on my credit card until I actually cancelled the orders.
> Note this was not a hold of funds on the card, it was an actual charge. In
> the first instance the AX1 was part of a larger order which included a KX2.
> I was charged for the entire order even though the AX1 did not ship. In the
> second instance the AX1 was listed as in stock when I ordered, I was
> notified that there was a week delay and then notified the delay was longer.
> My credit card was charged on the day the order was received by Elecraft. I
> cancelled and am awaiting a refund.
>
> Back in the early days of internet ordering the most important test of a
> company's business practices was that they not charge a credit card before
> shipment. Amazon is a perfect example of this, they never charge before
> shipment. I will allow for some exceptions where I am told in advance that I
> am placing a preorder and my card will be charged immediately. Elecraft did
> not do this in either case described above.
>
> The bottom line and based on the experiences above, it appears to be
> Elecraft policy to charge credit cards before shipment. I am extremely
> disappointed with this. Sorry for the long post.
>
> Lou  W2ROW
>
>
>
> --
> Sent from: http://elecraft.365791.n2.nabble.com/
> ______________________________________________________________
> Elecraft mailing list
> Home: http://mailman.qth.net/mailman/listinfo/elecraft
> Help: http://mailman.qth.net/mmfaq.htm
> Post: mailto:[hidden email]
>
> This list hosted by: http://www.qsl.net
> Please help support this email list: http://www.qsl.net/donate.html
> Message delivered to [hidden email]

______________________________________________________________
Elecraft mailing list
Home: http://mailman.qth.net/mailman/listinfo/elecraft
Help: http://mailman.qth.net/mmfaq.htm
Post: mailto:[hidden email]

This list hosted by: http://www.qsl.net
Please help support this email list: http://www.qsl.net/donate.html
Message delivered to [hidden email]