Elecraft customer service

[John Harper AE5X]

http://www.ae5x.com/blog/2014/02/26/nikon-and-elecraft-customer-service-comparison/

_______________________
Wes, The level of corrosion shown in your photos is so bizarre that it is of general scientific interest. Therefore, I'm going to replace your board at no charge just so we can see if it happens again. Despite the 6% humidity. Please call CS to make the arrangements. Tell them Wayne sent you. 73, Wayne N6KR
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[Jorge Diez - CX6VM-2]

I know a very knowledgeable  company for ham radio buyers that release new versions and minimize the mods from older versions :-)

Enviado desde mi iPhone

> El 26/02/2014, a las 12:51, John Harper <[hidden email]> escribió:
>
> http://www.ae5x.com/blog/2014/02/26/nikon-and-elecraft-customer-service-comparison/
>
> _______________________
> Wes, The level of corrosion shown in your photos is so bizarre that it is of general scientific interest. Therefore, I'm going to replace your board at no charge just so we can see if it happens again. Despite the 6% humidity. Please call CS to make the arrangements. Tell them Wayne sent you. 73, Wayne N6KR
> ______________________________________________________________
> Elecraft mailing list
> Home: http://mailman.qth.net/mailman/listinfo/elecraft
> Help: http://mailman.qth.net/mmfaq.htm
> Post: mailto:[hidden email]
>
> This list hosted by: http://www.qsl.net
> Please help support this email list: http://www.qsl.net/donate.html

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[N8MSA]

Excellent observations, which closely mirror my own personal experience. I haven't had the nessesity to have many interactions with Elecraft directly, but the ones that I have had - including an AUX DSP issue where Elecraft went "above and beyond" (thanks Rene), have been exceptional.

And before the mindless "Kool-Aide" comments start, note that I work for an automotive electronics supplier and I know great customer service when I see it.


Mike Alexander - N8MSA



----- Original Message -----
From: "John Harper" <[hidden email]>
To: [hidden email]
Sent: Wednesday, February 26, 2014 9:51:41 AM
Subject: [Elecraft] Elecraft customer service

http://www.ae5x.com/blog/2014/02/26/nikon-and-elecraft-customer-service-comparison/ 

_______________________
Wes, The level of corrosion shown in your photos is so bizarre that it is of general scientific interest. Therefore, I'm going to replace your board at no charge just so we can see if it happens again. Despite the 6% humidity. Please call CS to make the arrangements. Tell them Wayne sent you. 73, Wayne N6KR
______________________________________________________________
Elecraft mailing list
Home: http://mailman.qth.net/mailman/listinfo/elecraft 
Help: http://mailman.qth.net/mmfaq.htm 
Post: mailto:[hidden email]

This list hosted by: http://www.qsl.net 
Please help support this email list: http://www.qsl.net/donate.html 
______________________________________________________________
Elecraft mailing list
Home: http://mailman.qth.net/mailman/listinfo/elecraft
Help: http://mailman.qth.net/mmfaq.htm
Post: mailto:[hidden email]

This list hosted by: http://www.qsl.net
Please help support this email list: http://www.qsl.net/donate.html