I can't believe that Elecraft is sending my K3 requiring a signature! How do they expect a working person to be at home when UPS delivers to get a signature??? When I ordered the rig over the phone nobody told me that this is the way they ship. And to boot, I would have to drive over one hour to a UPS delivery center to pick up the radio. I certainly hope they will call me tomorrow and straighten this whole mess out. This certainly does not give me a good impression about the company. Just venting!!!! Mark KB3Z ______________________________________________________________ Elecraft mailing list Home: http://mailman.qth.net/mailman/listinfo/elecraft Help: http://mailman.qth.net/mmfaq.htm Post: mailto:[hidden email] This list hosted by: http://www.qsl.net Please help support this email list: http://www.qsl.net/donate.html |
----- Original Message ----- From: <[hidden email]> To: <[hidden email]> Sent: Tuesday, October 12, 2010 8:59 PM Subject: [Elecraft] K3 Shipped But Requires Signature!!! > > I can't believe that Elecraft is sending my K3 requiring a signature! How > do they expect a working person to be at home when UPS delivers to get a > signature??? When I ordered the rig over the phone nobody told me that > this is the way they ship. And to boot, I would have to drive over one > hour to a UPS delivery center to pick up the radio. I certainly hope they > will call me tomorrow and straighten this whole mess out. This certainly > does not give me a good impression about the company. Just venting!!!! > Mark KB3Z Leave a note on your door for UPS asking them to deliver the package from Elecraft- sign and date it. If I were shipping $2K of product, I too would require a signature- just good business practice. Dale W4OP ______________________________________________________________ Elecraft mailing list Home: http://mailman.qth.net/mailman/listinfo/elecraft Help: http://mailman.qth.net/mmfaq.htm Post: mailto:[hidden email] This list hosted by: http://www.qsl.net Please help support this email list: http://www.qsl.net/donate.html |
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______________________________________________________________ Elecraft mailing list Home: http://mailman.qth.net/mailman/listinfo/elecraft Help: http://mailman.qth.net/mmfaq.htm Post: mailto:[hidden email] This list hosted by: http://www.qsl.net Please help support this email list: http://www.qsl.net/donate.html |
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Have it shipped to where you work?
Sent from my iPhone John Seney 603 785-2413 On Oct 12, 2010, at 9:05 PM, "Dale Parfitt" <[hidden email]> wrote: > > ----- Original Message ----- > From: <[hidden email]> > To: <[hidden email]> > Sent: Tuesday, October 12, 2010 8:59 PM > Subject: [Elecraft] K3 Shipped But Requires Signature!!! > > >> >> I can't believe that Elecraft is sending my K3 requiring a signature! How >> do they expect a working person to be at home when UPS delivers to get a >> signature??? When I ordered the rig over the phone nobody told me that >> this is the way they ship. And to boot, I would have to drive over one >> hour to a UPS delivery center to pick up the radio. I certainly hope they >> will call me tomorrow and straighten this whole mess out. This certainly >> does not give me a good impression about the company. Just venting!!!! >> Mark KB3Z > > Leave a note on your door for UPS asking them to deliver the package from > Elecraft- sign and date it. > If I were shipping $2K of product, I too would require a signature- just > good business practice. > > Dale W4OP > > ______________________________________________________________ > Elecraft mailing list > Home: http://mailman.qth.net/mailman/listinfo/elecraft > Help: http://mailman.qth.net/mmfaq.htm > Post: mailto:[hidden email] > > This list hosted by: http://www.qsl.net > Please help support this email list: http://www.qsl.net/donate.html Elecraft mailing list Home: http://mailman.qth.net/mailman/listinfo/elecraft Help: http://mailman.qth.net/mmfaq.htm Post: mailto:[hidden email] This list hosted by: http://www.qsl.net Please help support this email list: http://www.qsl.net/donate.html |
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Not many companies are going to ship a 2K$ item without a signature.. If it
gets lost, UPS or Fedex doesn't like to pay.. I don't think Elecraft is any different than any other company in this respect.... You will learn to appreciate the company and their services-products.. Jim K4JAF ----- Original Message ----- From: <[hidden email]> To: <[hidden email]> Sent: Tuesday, October 12, 2010 7:59 PM Subject: [Elecraft] K3 Shipped But Requires Signature!!! > > I can't believe that Elecraft is sending my K3 requiring a signature! How > do they expect a working person to be at home when UPS delivers to get a > signature??? When I ordered the rig over the phone nobody told me that > this is the way they ship. And to boot, I would have to drive over one > hour to a UPS delivery center to pick up the radio. I certainly hope they > will call me tomorrow and straighten this whole mess out. This certainly > does not give me a good impression about the company. Just venting!!!! > Mark KB3Z > ______________________________________________________________ > Elecraft mailing list > Home: http://mailman.qth.net/mailman/listinfo/elecraft > Help: http://mailman.qth.net/mmfaq.htm > Post: mailto:[hidden email] > > This list hosted by: http://www.qsl.net > Please help support this email list: http://www.qsl.net/donate.html ______________________________________________________________ Elecraft mailing list Home: http://mailman.qth.net/mailman/listinfo/elecraft Help: http://mailman.qth.net/mmfaq.htm Post: mailto:[hidden email] This list hosted by: http://www.qsl.net Please help support this email list: http://www.qsl.net/donate.html |
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I have had many packages shipped to me from Elecraft. I live so far out
in the boonies the UPS folks need help finding me. Elecraft has NEVER sent anything requiring a signature to my rural abode. Kevin. KD5ONS On Tue, 12 Oct 2010 17:59:50 -0700, <[hidden email]> wrote: > > I can't believe that Elecraft is sending my K3 requiring a signature! > How do they expect a working person to be at home when UPS delivers to > get a signature??? When I ordered the rig over the phone nobody told me > that this is the way they ship. And to boot, I would have to drive over > one hour to a UPS delivery center to pick up the radio. I certainly hope > they will call me tomorrow and straighten this whole mess out. This > certainly does not give me a good impression about the company. Just > venting!!!! Mark KB3Z > ______________________________________________________________ > Elecraft mailing list > Home: http://mailman.qth.net/mailman/listinfo/elecraft > Help: http://mailman.qth.net/mmfaq.htm > Post: mailto:[hidden email] > > This list hosted by: http://www.qsl.net > Please help support this email list: http://www.qsl.net/donate.html -- Using Opera's revolutionary email client: http://www.opera.com/mail/ No virus found in this outgoing message. Checked by AVG - www.avg.com Version: 9.0.862 / Virus Database: 271.1.1/3193 - Release Date: 10/12/10 11:37:00 ______________________________________________________________ Elecraft mailing list Home: http://mailman.qth.net/mailman/listinfo/elecraft Help: http://mailman.qth.net/mmfaq.htm Post: mailto:[hidden email] This list hosted by: http://www.qsl.net Please help support this email list: http://www.qsl.net/donate.html |
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Mark,
I know, many ship to me with "signature required", and the UPS (or FedEx) man delivers a bit after lunchtime. So if we go out to lunch, I will not be here when the parcel arrives, and it is a pain. I live at the end of a 1/4 mile driveway at the end of a "subdivision" with a private road 0.7 mile long,where there are only 8 lots in the subdivision. If a parcel is left on my front door stoop, it will be safe from weather as well as others who might "happen by" and see an insured parcel sitting there - no-one just "happens by" at my house, and if they are not expected, may just be greeted with a shotgun. However, I am an exception - both the regular mail carrier and the UPS normal driver know where to put parcels that arrive when I am not home. We do have neighbors who we can trust who check on the situation when we are gone. My situation is NOT the norm where people may not be at home when the delivery attempt is made, and the parcel can sit exposed on a porch for all passers-by to see. For those, high value shipments should require signature confirmation. If you are in an area where a high value parcel can be left on your doorstep for 24 hours with no problem, then when you order, tell the sales person to uncheck the "signature required" item, and I am certain it will be honored. 73, Don W3FPR On 10/12/2010 8:59 PM, [hidden email] wrote: > I can't believe that Elecraft is sending my K3 requiring a signature! How do they expect a working person to be at home when UPS delivers to get a signature??? When I ordered the rig over the phone nobody told me that this is the way they ship. And to boot, I would have to drive over one hour to a UPS delivery center to pick up the radio. I certainly hope they will call me tomorrow and straighten this whole mess out. This certainly does not give me a good impression about the company. Just venting!!!! Mark KB3Z > ______________________________________________________________ Elecraft mailing list Home: http://mailman.qth.net/mailman/listinfo/elecraft Help: http://mailman.qth.net/mmfaq.htm Post: mailto:[hidden email] This list hosted by: http://www.qsl.net Please help support this email list: http://www.qsl.net/donate.html |
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On 10/12/2010 8:59 PM, [hidden email] wrote:
> I can't believe that Elecraft is sending my K3 requiring a signature! How do they expect a working person to be at home when UPS delivers to get a signature??? When I ordered the rig over the phone nobody told me that this is the way they ship. And to boot, I would have to drive over one hour to a UPS delivery center to pick up the radio. I certainly hope they will call me tomorrow and straighten this whole mess out. ===== Mark... I agree with your frustration. There seem to be two solutions (aside from the long long drive to a UPS center): (a) insist that that shipping company not require a signature (seldom works, probably because shippers themselves are too careless to follow through), and (b) leave a signed, dated note in a prominent place for the UPS driver to either leave the package without a signature or leave it off at a neighbor's house (this seems to work in my rural area but may not in the inner city). If a package of mine disappeared into the maw of a distribution center (in my case, about a 60 mile round trip away), I believe I would stop payment on the credit card purchase for non-delivery. This is a bit like cutting off one's nose to spite one's face, but it might just generate enough attention so that the occasion would not recur. One or two of the other local carriers are using my local Post Office as a drop-off center. In my case, this is only a 15 mile drive away. One of my other pet annoyances about UPS is that the driver will occasionally leave a (smallish) note on my garage door. Since I raise the door with a remote from the outer end of the driveway, the chances are almost nil that I will see this note...it simply disappears into the garage's overhead space, and when I put the door down, it is on the outside when I am on the inside, a typical catch-22. John Ragle -- W1ZI ______________________________________________________________ Elecraft mailing list Home: http://mailman.qth.net/mailman/listinfo/elecraft Help: http://mailman.qth.net/mmfaq.htm Post: mailto:[hidden email] This list hosted by: http://www.qsl.net Please help support this email list: http://www.qsl.net/donate.html |
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If you follow the tracking number link in the shipping notice email from Elecraft to the UPS website, you may find that UPS, like FedEx, provides a link for the recipient to override the signature-at-the-door requirement on delivery.
73, Stan - KR7C
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In reply to this post by pastormg
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Good Grief...what's next?...I shudder to think guys.
Gary On Wed, Oct 13, 2010 at 1:36 PM, Ron D'Eau Claire <[hidden email]> wrote: > One person already suggested putting a signed note on our door. Another > approach I've used is to contact UPS now, before it arrives, and tell them > it's coming and you want it left without signature. They have a form you > need to sign (driver will leave it in advance) and with that you can > receive > that and any other packages sent to you without signature. > > You can also tell them where to leave the box if your front porch is > exposed, such as somewhere in the yard or on a back porch (assuming you > don't have dogs in the yard) or some other out-of-sight location. > > Another option is to have it left at a neighbor's house if you have a > friend > home in the daytime. They are set up to do that and get the signature > there. > > > And then there's always your place of work if that's possible for you. > Years > ago I received lots of stuff while working at Hewlett-Packard and receiving > would call me in the internal phone to tell me they had a package. > > Ron AC7AC > > > > -----Original Message----- > From: [hidden email] > [mailto:[hidden email]] On Behalf Of > [hidden email] > Sent: Tuesday, October 12, 2010 6:00 PM > To: [hidden email] > Subject: [Elecraft] K3 Shipped But Requires Signature!!! > > > I can't believe that Elecraft is sending my K3 requiring a signature! How > do they expect a working person to be at home when UPS delivers to get a > signature??? When I ordered the rig over the phone nobody told me that > this > is the way they ship. And to boot, I would have to drive over one hour to > a > UPS delivery center to pick up the radio. I certainly hope they will call > me > tomorrow and straighten this whole mess out. This certainly does not give > me a good impression about the company. Just venting!!!! Mark KB3Z > ______________________________________________________________ > Elecraft mailing list > Home: http://mailman.qth.net/mailman/listinfo/elecraft > Help: http://mailman.qth.net/mmfaq.htm > Post: mailto:[hidden email] > > This list hosted by: http://www.qsl.net > Please help support this email list: http://www.qsl.net/donate.html > > ______________________________________________________________ > Elecraft mailing list > Home: http://mailman.qth.net/mailman/listinfo/elecraft > Help: http://mailman.qth.net/mmfaq.htm > Post: mailto:[hidden email] > > This list hosted by: http://www.qsl.net > Please help support this email list: http://www.qsl.net/donate.html > -- Gary VK4FD - Motorhome Mobile http://www.qsl.net/vk4fd/ K3 #679 For everything else there's Mastercard!!! ______________________________________________________________ Elecraft mailing list Home: http://mailman.qth.net/mailman/listinfo/elecraft Help: http://mailman.qth.net/mmfaq.htm Post: mailto:[hidden email] This list hosted by: http://www.qsl.net Please help support this email list: http://www.qsl.net/donate.html |
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I would totally expect something of this value to require a signature. To
that end, I make sure that I am going to be home (or have someone in the house) when a parcel is to be delivered. If I cannot get anyone there, I have it delivered to a friend or neighbours house. 73 Ian -- Ian J Maude, G0VGS SysOp GB7MBC & HB9DRV-9 DX Clusters Member RSGB, GQRP 9838, FISTS 14077 | K3 #455 http://www.m0scg.org.uk On 13 October 2010 01:59, <[hidden email]> wrote: > > I can't believe that Elecraft is sending my K3 requiring a signature! How > do they expect a working person to be at home when UPS delivers to get a > signature??? When I ordered the rig over the phone nobody told me that this > is the way they ship. And to boot, I would have to drive over one hour to a > UPS delivery center to pick up the radio. I certainly hope they will call me > tomorrow and straighten this whole mess out. This certainly does not give > me a good impression about the company. Just venting!!!! Mark KB3Z > ______________________________________________________________ > Elecraft mailing list > Home: http://mailman.qth.net/mailman/listinfo/elecraft > Help: http://mailman.qth.net/mmfaq.htm > Post: mailto:[hidden email] > > This list hosted by: http://www.qsl.net > Please help support this email list: http://www.qsl.net/donate.html > Elecraft mailing list Home: http://mailman.qth.net/mailman/listinfo/elecraft Help: http://mailman.qth.net/mmfaq.htm Post: mailto:[hidden email] This list hosted by: http://www.qsl.net Please help support this email list: http://www.qsl.net/donate.html |
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I had mine shipped to a UPS store near where I work. When I went in to pick
it up, they just handed the box to me & didn't ask for a signature. I was kind of surprised that they didn't want me to provide identification or a signature. 73, Tim - N3XX ----- Original Message ----- From: <[hidden email]> To: <[hidden email]> Sent: Tuesday, October 12, 2010 8:59 PM Subject: [Elecraft] K3 Shipped But Requires Signature!!! > > I can't believe that Elecraft is sending my K3 requiring a signature! How > do they expect a working person to be at home when UPS delivers to get a > signature??? When I ordered the rig over the phone nobody told me that > this is the way they ship. And to boot, I would have to drive over one > hour to a UPS delivery center to pick up the radio. I certainly hope they > will call me tomorrow and straighten this whole mess out. This certainly > does not give me a good impression about the company. Just venting!!!! > Mark KB3Z > ______________________________________________________________ > Elecraft mailing list > Home: http://mailman.qth.net/mailman/listinfo/elecraft > Help: http://mailman.qth.net/mmfaq.htm > Post: mailto:[hidden email] > > This list hosted by: http://www.qsl.net > Please help support this email list: http://www.qsl.net/donate.html ______________________________________________________________ Elecraft mailing list Home: http://mailman.qth.net/mailman/listinfo/elecraft Help: http://mailman.qth.net/mmfaq.htm Post: mailto:[hidden email] This list hosted by: http://www.qsl.net Please help support this email list: http://www.qsl.net/donate.html |
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Mark,
To provide a shippers' perspective on this, just suppose that it was delivered and left at your front door without anyone signing for it. Then, some criminal comes to your home, sees it on your porch, and takes it. Your radio is gone, and UPS has proof that they were there (their GPS-based system proves where the driver was and where he scanned the barcode on your package) and who loses? In this case *YOU* would lose all of your money. Elecraft would not, and neither would UPS. UPS can prove that the package was left on your porch. This is why signature required is appropriate for high-value shipments. It ultimately protects you from loss. If you cannot be at home to receive a shipment, as others have suggested make other arrangements - either to be at home yourself (preferred) or have it delivered somewhere else. 73, Bob W5OV -----Original Message----- From: [hidden email] [mailto:[hidden email]] On Behalf Of [hidden email] Sent: Tuesday, October 12, 2010 8:00 PM To: [hidden email] Subject: [Elecraft] K3 Shipped But Requires Signature!!! I can't believe that Elecraft is sending my K3 requiring a signature! How do they expect a working person to be at home when UPS delivers to get a signature??? When I ordered the rig over the phone nobody told me that this is the way they ship. And to boot, I would have to drive over one hour to a UPS delivery center to pick up the radio. I certainly hope they will call me tomorrow and straighten this whole mess out. This certainly does not give me a good impression about the company. Just venting!!!! Mark KB3Z ______________________________________________________________ Elecraft mailing list Home: http://mailman.qth.net/mailman/listinfo/elecraft Help: http://mailman.qth.net/mmfaq.htm Post: mailto:[hidden email] This list hosted by: http://www.qsl.net Please help support this email list: http://www.qsl.net/donate.html ______________________________________________________________ Elecraft mailing list Home: http://mailman.qth.net/mailman/listinfo/elecraft Help: http://mailman.qth.net/mmfaq.htm Post: mailto:[hidden email] This list hosted by: http://www.qsl.net Please help support this email list: http://www.qsl.net/donate.html |
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The delivery notice that UPS left had several options for you. Just call
them and they will work with you to make delivery. Usually they will try again the next day - you can also leave a signed note for them with your instructions. I leave in the country with the nearest UPS center about 60 miles away over the mountains. I have always gotten very good service from both UPS & FedEx in regards to redelivering. George AI4VZ -------------------------------------------------- I can't believe that Elecraft is sending my K3 requiring a signature! ______________________________________________________________ Elecraft mailing list Home: http://mailman.qth.net/mailman/listinfo/elecraft Help: http://mailman.qth.net/mmfaq.htm Post: mailto:[hidden email] This list hosted by: http://www.qsl.net Please help support this email list: http://www.qsl.net/donate.html |
Administrator
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Let's end this thread for now.
As a general note, we insure K3 shipments due to their high value. UPS, and most other shippers, do not allow us to waive the signature requirement on insured packages. Individual drivers may have agreements with recipients that are different than this, be we can't control that from here. Best bet for large value shipments is to ship them to your work address if you do not have someone at home to receive them. That's what I do when I buy high value items for my personal use. The original poster on this thread called us and we were able to reroute the package to his work address. 73, Eric WA6HHQ ---- > -------------------------------------------------- > > > I can't believe that Elecraft is sending my K3 requiring a signature! > ______________________________________________________________ Elecraft mailing list Home: http://mailman.qth.net/mailman/listinfo/elecraft Help: http://mailman.qth.net/mmfaq.htm Post: mailto:[hidden email] This list hosted by: http://www.qsl.net Please help support this email list: http://www.qsl.net/donate.html |
In reply to this post by George & Jan
> I have always gotten very good service from both UPS & FedEx
> in regards to redelivering. I have had good service with FedEx and the US Postal Service but not with UPS. I live on a private road out in the country. The mailboxes are about a mile away from my house, near where the private road starts. The UPS guy insists on leaving packages sitting on top of the mailboxes so he doesn't have to drive the extra distance on the private road. Apparently he was documenting the packages as being delivered to my doorstep. That is a clear violation of UPS policy. However it took me half a dozen phone calls over a period of weeks, ending up with his supervisor's supervisor, to get him to stop doing that. I notice he is still doing it with my neighbors. I've had a lot of problems with UPS over the years. Al N1AL On Wed, 2010-10-13 at 08:07 -0400, George & Jan wrote: > The delivery notice that UPS left had several options for you. Just call > them and they will work with you to make delivery. Usually they will try > again the next day - you can also leave a signed note for them with your > instructions. > > I leave in the country with the nearest UPS center about 60 miles away over > the mountains. I have always gotten very good service from both UPS & FedEx > in regards to redelivering. > > George > AI4VZ > > -------------------------------------------------- > > > I can't believe that Elecraft is sending my K3 requiring a signature! > > ______________________________________________________________ > Elecraft mailing list > Home: http://mailman.qth.net/mailman/listinfo/elecraft > Help: http://mailman.qth.net/mmfaq.htm > Post: mailto:[hidden email] > > This list hosted by: http://www.qsl.net > Please help support this email list: http://www.qsl.net/donate.html ______________________________________________________________ Elecraft mailing list Home: http://mailman.qth.net/mailman/listinfo/elecraft Help: http://mailman.qth.net/mmfaq.htm Post: mailto:[hidden email] This list hosted by: http://www.qsl.net Please help support this email list: http://www.qsl.net/donate.html |
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Noted. I dont blame Elecraft, however. Elecraft is just
using a "cheap" method of sending because, well, because this is what we asked for... Let me tell you my latest UPS story... I ordered a XG2 and two KSYN Shields from Elecraft and had them sent UPS Ground. Both my wife and I work, so we were not home when UPS came to the door. I wondered where the package was, so I looked it up on the UPS website. It said it was "Delivered to a Woman". Said so right there on the website! But I never got the package! I checked with all my neighbors, they didnt get the package either! I emailed Elecraft. They got right on it and sent me my order via USPS (Thanks! Handled just as I would have handled it!). Next day, I had a Orange tag on my door asking me to URGENTLY contact UPS at an *ORLANDO* address (I live in Tampa, 100 miles away). But there was no phone number, only a street address! I looked the phone number up on the web and called. The VRU on the phone number had no option for me to ask about my package shipment error, and hung up on me! So I called it back and lied to it. I then got a human who took my number and said "some one in Tampa will contact you within the hour". Several hours later, a nice young voice did contact me to tell me that the package was delivered "to a woman" at my address. I reminded her that I had no package and that there was no woman at my address at that time. She then said "Are you sure? Have you asked everybody at that address?" I reminded her that it was a single family home, that my wife is the only female at that address and that neither she nor I had been home to get the package. She again asked me "are you sure?" So I said "Do you have a delivery signature?" She told me "No, the shipper did not require one, but from now on, we will not deliver packages to your address without a signature, no matter how small". I gave up in desperation, told her that Elecraft had already mailed me a replacement order and if they find the package, they should just send it back to Elecraft. That evening, a UPS agent came to my door. They had me sign a non delivery form, which they did not offer to give me a copy of. Then they told me that they would get back to me after their investigation of the package's wherabouts. One work week later, Im still waiting for them to get back to me. Use USPS or FedEx next time, as I will. After this and the utter destruction of a video server securely packaged in a ATA certified SKB shipping crate that I shipped UPS ground the week before for my company, and I have had a bad month dealing with UPS. -lu-W4LT- Message: 1 Date: Wed, 13 Oct 2010 07:01:52 -0500 From: "Bob Naumann" <[hidden email]> Subject: Re: [Elecraft] K3 Shipped But Requires Signature!!! To: <[hidden email]>, <[hidden email]> Message-ID: <013201cb6ace$6c827f90$45877eb0$@W5OV.COM> Content-Type: text/plain; charset="us-ascii" Mark, To provide a shippers' perspective on this, just suppose that it was delivered and left at your front door without anyone signing for it. Then, some criminal comes to your home, sees it on your porch, and takes it. Your radio is gone, and UPS has proof that they were there (their GPS-based system proves where the driver was and where he scanned the barcode on your package) and who loses? In this case *YOU* would lose all of your money. Elecraft would not, and neither would UPS. UPS can prove that the package was left on your porch. This is why signature required is appropriate for high-value shipments. It ultimately protects you from loss. If you cannot be at home to receive a shipment, as others have suggested make other arrangements - either to be at home yourself (preferred) or have it delivered somewhere else. 73, Bob W5OV ______________________________________________________________ Elecraft mailing list Home: http://mailman.qth.net/mailman/listinfo/elecraft Help: http://mailman.qth.net/mmfaq.htm Post: mailto:[hidden email] This list hosted by: http://www.qsl.net Please help support this email list: http://www.qsl.net/donate.html |
People's experience with UPS is obviously all over the place. My own experience with UPS is excellent. When a signature is required, they will make three attempts (three days in a row) to deliver it. After that I would have to go to their depot which is fortunately not that far away. That may have happened once when we forgot or weren't able to arrange for somebody to be home. I will choose UPS ground again.
AB2TC - Knut
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In reply to this post by Lu Romero - W4LT
Please also note that for every bad experience with UPS there are an
equivalent number of bad experiences with FEDEX, DHL and many, many, many more horror stories with the Post Office - especially if you add international shipping to the mix. All of them involve people and people make mistakes. As one who ships thousands of packages a year with UPS, I can report that the problems are with much less than one tenth of one percent of the total. UPS handles millions of packages and there are bound to be some small percentage where things go wrong. For those who end up as one of that very small percentage, that does not help. But, the reality is that such problems are very, very rare. Don't take my comments as defending UPS - their weak point is not being able to respond adequately when things do go wrong - it's just that it is indeed rare when they do. I tell my UPS rep that they either get an "A" or an "F" when things go wrong. There's no middle ground with them. 73, Bob W5OV > Noted. I dont blame Elecraft, however. Elecraft is just > using a "cheap" method of sending because, well, because > this is what we asked for... > > Let me tell you my latest UPS story... > > I ordered a XG2 and two KSYN Shields from Elecraft and had > them sent UPS Ground. Both my wife and I work, so we were > not home when UPS came to the door. > > I wondered where the package was, so I looked it up on the > UPS website. It said it was "Delivered to a Woman". Said > so right there on the website! But I never got the package! > I checked with all my neighbors, they didnt get the package > either! > > I emailed Elecraft. They got right on it and sent me my > order via USPS (Thanks! Handled just as I would have > handled it!). > > Next day, I had a Orange tag on my door asking me to > URGENTLY contact UPS at an *ORLANDO* address (I live in > Tampa, 100 miles away). But there was no phone number, only > a street address! I looked the phone number up on the web > and called. The VRU on the phone number had no option for > me to ask about my package shipment error, and hung up on > me! So I called it back and lied to it. I then got a human > who took my number and said "some one in Tampa will contact > you within the hour". > > Several hours later, a nice young voice did contact me to > tell me that the package was delivered "to a woman" at my > address. I reminded her that I had no package and that > there was no woman at my address at that time. She then > said "Are you sure? Have you asked everybody at that > address?" I reminded her that it was a single family home, > that my wife is the only female at that address and that > neither she nor I had been home to get the package. She > again asked me "are you sure?" So I said "Do you have a > delivery signature?" She told me "No, the shipper did not > require one, but from now on, we will not deliver packages > to your address without a signature, no matter how small". > > I gave up in desperation, told her that Elecraft had already > mailed me a replacement order and if they find the package, > they should just send it back to Elecraft. > > That evening, a UPS agent came to my door. They had me sign > a non delivery form, which they did not offer to give me a > copy of. Then they told me that they would get back to me > after their investigation of the package's wherabouts. > > One work week later, Im still waiting for them to get back > to me. > > Use USPS or FedEx next time, as I will. After this and the > utter destruction of a video server securely packaged in a > ATA certified SKB shipping crate that I shipped UPS ground > the week before for my company, and I have had a bad month > dealing with UPS. > > -lu-W4LT- > > Message: 1 > Date: Wed, 13 Oct 2010 07:01:52 -0500 > From: "Bob Naumann" <[hidden email]> > Subject: Re: [Elecraft] K3 Shipped But Requires Signature!!! > To: <[hidden email]>, <[hidden email]> > Message-ID: <013201cb6ace$6c827f90$45877eb0$@W5OV.COM> > Content-Type: text/plain; charset="us-ascii" > > Mark, > > To provide a shippers' perspective on this, just suppose > that it was > delivered and left at your front door without anyone signing > for it. > > Then, some criminal comes to your home, sees it on your > porch, and takes it. > > Your radio is gone, and UPS has proof that they were there > (their GPS-based > system proves where the driver was and where he scanned the > barcode on your > package) and who loses? > > In this case *YOU* would lose all of your money. > > Elecraft would not, and neither would UPS. UPS can prove > that the package > was left on your porch. > > This is why signature required is appropriate for high-value > shipments. It > ultimately protects you from loss. > > If you cannot be at home to receive a shipment, as others > have suggested > make other arrangements - either to be at home yourself > (preferred) or have > it delivered somewhere else. > > 73, > > Bob W5OV > > ______________________________________________________________ > Elecraft mailing list > Home: http://mailman.qth.net/mailman/listinfo/elecraft > Help: http://mailman.qth.net/mmfaq.htm > Post: mailto:[hidden email] > > This list hosted by: http://www.qsl.net > Please help support this email list: http://www.qsl.net/donate.html > ______________________________________________________________ Elecraft mailing list Home: http://mailman.qth.net/mailman/listinfo/elecraft Help: http://mailman.qth.net/mmfaq.htm Post: mailto:[hidden email] This list hosted by: http://www.qsl.net Please help support this email list: http://www.qsl.net/donate.html |
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