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K3 lost comm with K3Util

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W8JH

K3 lost comm with K3Util

My K3 has lost communication with the K3 utility program. Although properly configured (comm port) the Utility cannot read the versions of firmware in the rig nor update them. The recent improvements in 4.51 have me wanting to update and try it out.

Oddly enough my logger, N3FJP still communicates fine with the K3 on the same comm port (10) I have the K3utility attempt to connect on. I do shut down the logger before trying K3Util and have rebooted, etc. with no luck.

The computer is a laptop. I have purchased another USB converter recommended on the list and still have the same problems. I do not have a "real" serial port available and do not expect to have one.

This problem has crept in over the past year or so. Used to be it would happen on occasion to the logger and K3Util but recently I have not had a problem with the logger and the K3Util has been non functional for over a month.

I wanted to look for others with a similar experience and perhaps cure here before heading to support.

73,

Joe, W8JH

K3s, KPA 500, KAT 500 and KX3 happy user.

Nr4c

Re: K3 lost comm with K3Util

Are you trying with the compuyter power supply plugged in? If not, try
it.
Your computer's USB port may be marginal on battery power.

Also, try a USB-serial adapter with FTDI chipset. These seem to be the
most
easily used. Also try to find a computer with a serial port to try.
maybe another
laptop. Don't give up!

...bill nr4c

On Tue, 17 Jul 2012 11:43:33 -0700 (PDT), W8JH wrote:

> My K3 has lost communication with the K3 utility program. Although
> properly
> configured (comm port) the Utility cannot read the versions of
> firmware in
> the rig nor update them. The recent improvements in 4.51 have me
> wanting to
> update and try it out.
>
> Oddly enough my logger, N3FJP still communicates fine with the K3 on
> the
> same comm port (10) I have the K3utility attempt to connect on. I do
> shut
> down the logger before trying K3Util and have rebooted, etc. with no
> luck.
>
> The computer is a laptop. I have purchased another USB converter
> recommended on the list and still have the same problems. I do not
> have a
> "real" serial port available and do not expect to have one.
>
> This problem has crept in over the past year or so. Used to be it
> would
> happen on occasion to the logger and K3Util but recently I have not
> had a
> problem with the logger and the K3Util has been non functional for
> over a
> month.
>
> I wanted to look for others with a similar experience and perhaps
> cure here
> before heading to support.
>
>
> -----
> 73,
>
> Joe, W8JH
> K3 1713, KPA 132
> --
> View this message in context:
>
> http://elecraft.365791.n2.nabble.com/K3-lost-comm-with-K3Util-tp7559310.html
> Sent from the Elecraft mailing list archive at Nabble.com.
> ______________________________________________________________
> Elecraft mailing list
> Home: http://mailman.qth.net/mailman/listinfo/elecraft
> Help: http://mailman.qth.net/mmfaq.htm
> Post: mailto:[hidden email]
>
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> Please help support this email list: http://www.qsl.net/donate.html

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W8JH

RE: K3 lost comm with K3Util

Thanks Bill,

The laptop is plugged in and I have tried one prolific and two FTDE adapters. All communicate fine with the K3 on my logging program and not with K3util.

Not likely to get a serial port computer.

73,

Joe

From: Bill Conkling [via Elecraft] [mailto:[hidden email]]
Sent: Tuesday, July 17, 2012 3:13 PM
To: W8JH
Subject: Re: K3 lost comm with K3Util

If you reply to this email, your message will be added to the discussion below:

http://elecraft.365791.n2.nabble.com/K3-lost-comm-with-K3Util-tp7559310p7559311.html

To unsubscribe from K3 lost comm with K3Util, click here.
NAML

73,

Joe, W8JH

K3s, KPA 500, KAT 500 and KX3 happy user.

Iain MacDonnell - N6ML-2

Re: K3 lost comm with K3Util

In reply to this post by W8JH

Hi Joe,

What, exactly, do you see when you use the K3 Utility?

You say that it "cannot read the versions of firmware" ... does is
pass "Test Communications" on the "Port" tab ?

73,

~iain / N6ML

On Tue, Jul 17, 2012 at 11:43 AM, W8JH <[hidden email]> wrote:

> My K3 has lost communication with the K3 utility program. Although properly
> configured (comm port) the Utility cannot read the versions of firmware in
> the rig nor update them. The recent improvements in 4.51 have me wanting to
> update and try it out.
>
> Oddly enough my logger, N3FJP still communicates fine with the K3 on the
> same comm port (10) I have the K3utility attempt to connect on. I do shut
> down the logger before trying K3Util and have rebooted, etc. with no luck.
>
> The computer is a laptop. I have purchased another USB converter
> recommended on the list and still have the same problems. I do not have a
> "real" serial port available and do not expect to have one.
>
> This problem has crept in over the past year or so. Used to be it would
> happen on occasion to the logger and K3Util but recently I have not had a
> problem with the logger and the K3Util has been non functional for over a
> month.
>
> I wanted to look for others with a similar experience and perhaps cure here
> before heading to support.
>
>
> -----
> 73,
>
> Joe, W8JH
> K3 1713, KPA 132
> --
> View this message in context: http://elecraft.365791.n2.nabble.com/K3-lost-comm-with-K3Util-tp7559310.html
> Sent from the Elecraft mailing list archive at Nabble.com.
> ______________________________________________________________
> Elecraft mailing list
> Home: http://mailman.qth.net/mailman/listinfo/elecraft
> Help: http://mailman.qth.net/mmfaq.htm
> Post: mailto:[hidden email]
>
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> Please help support this email list: http://www.qsl.net/donate.html

Dick Dievendorff

Re: K3 lost comm with K3Util

In reply to this post by Nr4c

Another thing to try is to uninstall the K3 Utility and install it again
fresh from the Elecraft web site.

Are you by chance moving the USB to serial adapter around to different USB
connectors on your computer? That can change the port address. Try all the
port addresses shown in the K3 Utility Port tab's pull-down tab of available
ports.

Dick, K6KR

-----Original Message-----
From: [hidden email]
[mailto:[hidden email]] On Behalf Of nr4c
Sent: Tuesday, July 17, 2012 11:58 AM
To: [hidden email]
Subject: Re: [Elecraft] K3 lost comm with K3Util

Are you trying with the compuyter power supply plugged in? If not, try it.
Your computer's USB port may be marginal on battery power.

Also, try a USB-serial adapter with FTDI chipset. These seem to be the most
easily used. Also try to find a computer with a serial port to try.
maybe another
laptop. Don't give up!

...bill nr4c

On Tue, 17 Jul 2012 11:43:33 -0700 (PDT), W8JH wrote:

> My K3 has lost communication with the K3 utility program. Although
> properly configured (comm port) the Utility cannot read the versions
> of firmware in the rig nor update them. The recent improvements in
> 4.51 have me wanting to update and try it out.
>
> Oddly enough my logger, N3FJP still communicates fine with the K3 on
> the same comm port (10) I have the K3utility attempt to connect on. I
> do shut down the logger before trying K3Util and have rebooted, etc.
> with no luck.
>
> The computer is a laptop. I have purchased another USB converter
> recommended on the list and still have the same problems. I do not
> have a "real" serial port available and do not expect to have one.
>
> This problem has crept in over the past year or so. Used to be it
> would happen on occasion to the logger and K3Util but recently I have
> not had a problem with the logger and the K3Util has been non
> functional for over a month.
>
> I wanted to look for others with a similar experience and perhaps cure
> here before heading to support.
>
>
> -----
> 73,
>
> Joe, W8JH
> K3 1713, KPA 132
> --
> View this message in context:
>
>

http://elecraft.365791.n2.nabble.com/K3-lost-comm-with-K3Util-tp7559310.html
> Sent from the Elecraft mailing list archive at Nabble.com.
> ______________________________________________________________
> Elecraft mailing list
> Home: http://mailman.qth.net/mailman/listinfo/elecraft
> Help: http://mailman.qth.net/mmfaq.htm
> Post: mailto:[hidden email]
>
> This list hosted by: http://www.qsl.net
> Please help support this email list: http://www.qsl.net/donate.html

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Iain MacDonnell - N6ML-2

Re: K3 lost comm with K3Util

In reply to this post by Iain MacDonnell - N6ML-2

PS. Confirm that you don't have any intermediate devices in the serial
connection (e.g. P3), and are not using LP-Bridge or any sort of
"port-replication" software... ?

On Tue, Jul 17, 2012 at 12:21 PM, iain macdonnell - N6ML <[hidden email]> wrote:

> Hi Joe,
>
> What, exactly, do you see when you use the K3 Utility?
>
> You say that it "cannot read the versions of firmware" ... does is
> pass "Test Communications" on the "Port" tab ?
>
> 73,
>
> ~iain / N6ML
>
>
> On Tue, Jul 17, 2012 at 11:43 AM, W8JH <[hidden email]> wrote:
>> My K3 has lost communication with the K3 utility program. Although properly
>> configured (comm port) the Utility cannot read the versions of firmware in
>> the rig nor update them. The recent improvements in 4.51 have me wanting to
>> update and try it out.
>>
>> Oddly enough my logger, N3FJP still communicates fine with the K3 on the
>> same comm port (10) I have the K3utility attempt to connect on. I do shut
>> down the logger before trying K3Util and have rebooted, etc. with no luck.
>>
>> The computer is a laptop. I have purchased another USB converter
>> recommended on the list and still have the same problems. I do not have a
>> "real" serial port available and do not expect to have one.
>>
>> This problem has crept in over the past year or so. Used to be it would
>> happen on occasion to the logger and K3Util but recently I have not had a
>> problem with the logger and the K3Util has been non functional for over a
>> month.
>>
>> I wanted to look for others with a similar experience and perhaps cure here
>> before heading to support.
>>
>>
>> -----
>> 73,
>>
>> Joe, W8JH
>> K3 1713, KPA 132
>> --
>> View this message in context: http://elecraft.365791.n2.nabble.com/K3-lost-comm-with-K3Util-tp7559310.html
>> Sent from the Elecraft mailing list archive at Nabble.com.
>> ______________________________________________________________
>> Elecraft mailing list
>> Home: http://mailman.qth.net/mailman/listinfo/elecraft
>> Help: http://mailman.qth.net/mmfaq.htm
>> Post: mailto:[hidden email]
>>
>> This list hosted by: http://www.qsl.net
>> Please help support this email list: http://www.qsl.net/donate.html

W8JH

Re: K3 lost comm with K3Util

In reply to this post by Dick Dievendorff

I will answer all the helpful questions below.

What I still don't understand is that the logger program can "listen" to the K3 (it knows the frequency and mode) and "talk" to the K3 (will change freq. when I click on a packetcluster spot). Yet still no Comm with K3Util for some reason. On to the questions.

The computer is plugged in. I have tried two FTDI adapters and one Prolific. All seem to work with the logger but not the utility.

There is no P3 or LPbridge involved.

It does NOT pass the K3 utility test (with exception below). It keeps trying to connect at all speeds without luck. The K3 is at 4800 for what it is worth. Without passing the port test I am not surprised to see all question marks listed when I look at the Firmware tab.

Uninstalling and reinstalling the Utility did not help. Dick's other suggestion gave me a confusing result. Even though I "know" (based on the working logger program, perhaps a faulty assumption) the K3 is on Com10 at 4800 bit/s the Util can't find it there. At his suggestion I tested all the other ports that show up in the drop down window. They were Com 3, 10, 11, 17 and 18. K3Util thinks it is connecting to the K3 on Com 3 at 38400 bit/s as indicated in the Port tab. When I then click on the Firmware tab it still has ??.?? listed for all firmware versions in my K3. I also noticed that the terminal tab is greyed out and not working so I suspect the Util is not really communicating with the K3.

Another suggestion that just came in is to Uninstall all the port drivers in Win7 device manager and reinstall them. Not something I am looking forward to but can try. I feel I will fix it or break it real good trying that.

I am still confused why the logger works and Util doesn't. Thanks for all the suggestions.

73,

Joe, W8JH

K3s, KPA 500, KAT 500 and KX3 happy user.

vk4tux

Re: K3 lost comm with K3Util

In reply to this post by W8JH

The nice thing about usb-ser adapters is the easy to see port allocation
looked up under device manager (windows)

Win 7 : Path

Control Panel\System and Security\System

Select device manager

You will see under Ports (Com & LPT)

USB Serial Port (Com x)

X being whatever port number it is. Ensure this matches the Port number
selected in K3Util.

-----Original Message-----
From: [hidden email]
[mailto:[hidden email]] On Behalf Of W8JH
Sent: Wednesday, 18 July 2012 4:44 AM
To: [hidden email]
Subject: [Elecraft] K3 lost comm with K3Util

My K3 has lost communication with the K3 utility program. Although properly
configured (comm port) the Utility cannot read the versions of firmware in
the rig nor update them. The recent improvements in 4.51 have me wanting to
update and try it out.

Oddly enough my logger, N3FJP still communicates fine with the K3 on the
same comm port (10) I have the K3utility attempt to connect on. I do shut
down the logger before trying K3Util and have rebooted, etc. with no luck.

The computer is a laptop. I have purchased another USB converter
recommended on the list and still have the same problems. I do not have a
"real" serial port available and do not expect to have one.

This problem has crept in over the past year or so. Used to be it would
happen on occasion to the logger and K3Util but recently I have not had a
problem with the logger and the K3Util has been non functional for over a
month.

I wanted to look for others with a similar experience and perhaps cure here
before heading to support.

-----
73,

Joe, W8JH
K3 1713, KPA 132
--
View this message in context:
http://elecraft.365791.n2.nabble.com/K3-lost-comm-with-K3Util-tp7559310.html
Sent from the Elecraft mailing list archive at Nabble.com.
______________________________________________________________
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Help: http://mailman.qth.net/mmfaq.htm
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Iain MacDonnell - N6ML-2

Re: K3 lost comm with K3Util

On Tue, Jul 17, 2012 at 1:32 PM, Adrian <[hidden email]> wrote:

> The nice thing about usb-ser adapters is the easy to see port allocation
> looked up under device manager (windows)
>
> Win 7 : Path
>
> Control Panel\System and Security\System
>
> Select device manager
>
> You will see under Ports (Com & LPT)
>
> USB Serial Port (Com x)
>
> X being whatever port number it is. Ensure this matches the Port number
> selected in K3Util.

That's not generically true, although it should be true for FTDI-based
devices. I have a non-FTDI that shows up as "ATEN USB to Serial Bridge
(COM4)" and several EdgePort ports like "EdgePort [V12448485] Serial
Port - 2 (COM12)" (etc.).

The best way to be sure is to bring up the list in Device Manager,
then unplug/replug the USB connection, and see which device
disappears/reappears.

73,

~iain / N6ML

> -----Original Message-----
> From: [hidden email]
> [mailto:[hidden email]] On Behalf Of W8JH
> Sent: Wednesday, 18 July 2012 4:44 AM
> To: [hidden email]
> Subject: [Elecraft] K3 lost comm with K3Util
>
> My K3 has lost communication with the K3 utility program. Although properly
> configured (comm port) the Utility cannot read the versions of firmware in
> the rig nor update them. The recent improvements in 4.51 have me wanting to
> update and try it out.
>
> Oddly enough my logger, N3FJP still communicates fine with the K3 on the
> same comm port (10) I have the K3utility attempt to connect on. I do shut
> down the logger before trying K3Util and have rebooted, etc. with no luck.
>
> The computer is a laptop. I have purchased another USB converter
> recommended on the list and still have the same problems. I do not have a
> "real" serial port available and do not expect to have one.
>
> This problem has crept in over the past year or so. Used to be it would
> happen on occasion to the logger and K3Util but recently I have not had a
> problem with the logger and the K3Util has been non functional for over a
> month.
>
> I wanted to look for others with a similar experience and perhaps cure here
> before heading to support.
>
>
> -----
> 73,
>
> Joe, W8JH
> K3 1713, KPA 132
> --
> View this message in context:
> http://elecraft.365791.n2.nabble.com/K3-lost-comm-with-K3Util-tp7559310.html
> Sent from the Elecraft mailing list archive at Nabble.com.
> ______________________________________________________________
> Elecraft mailing list
> Home: http://mailman.qth.net/mailman/listinfo/elecraft
> Help: http://mailman.qth.net/mmfaq.htm
> Post: mailto:[hidden email]
>
> This list hosted by: http://www.qsl.net
> Please help support this email list: http://www.qsl.net/donate.html
>
> ______________________________________________________________
> Elecraft mailing list
> Home: http://mailman.qth.net/mailman/listinfo/elecraft
> Help: http://mailman.qth.net/mmfaq.htm
> Post: mailto:[hidden email]
>
> This list hosted by: http://www.qsl.net
> Please help support this email list: http://www.qsl.net/donate.html

Tim Herrick

Re: K3 lost comm with K3Util

In reply to this post by W8JH

Joe, are you trying without the logger connected? You can't connect more than one program to a port without special software such as
VSPE.

73,
Tim Herrick, KQ8M
Charter Member North Coast Contesters
[hidden email]

K3 Serial #5934

AR-Cluster V6 kq8m.no-ip.org
User Ports: 23, 7373 with local skimmer, 7374 without local skimmer
Server Ports: V6 3607, V4 Active 3605, V4 Passive 3606

-----Original Message-----
From: [hidden email] [mailto:[hidden email]] On Behalf Of W8JH
Sent: Tuesday, July 17, 2012 4:30 PM
To: [hidden email]
Subject: Re: [Elecraft] K3 lost comm with K3Util

I will answer all the helpful questions below.

What I still don't understand is that the logger program can "listen" to the
K3 (it knows the frequency and mode) and "talk" to the K3 (will change freq.
when I click on a packetcluster spot). Yet still no Comm with K3Util for
some reason. On to the questions.

The computer is plugged in. I have tried two FTDI adapters and one
Prolific. All seem to work with the logger but not the utility.

There is no P3 or LPbridge involved.

It does NOT pass the K3 utility test (with exception below). It keeps
trying to connect at all speeds without luck. The K3 is at 4800 for what it
is worth. Without passing the port test I am not surprised to see all
question marks listed when I look at the Firmware tab.

Uninstalling and reinstalling the Utility did not help. Dick's other
suggestion gave me a confusing result. Even though I "know" (based on the
working logger program, perhaps a faulty assumption) the K3 is on Com10 at
4800 bit/s the Util can't find it there. At his suggestion I tested all the
other ports that show up in the drop down window. They were Com 3, 10, 11,
17 and 18. K3Util thinks it is connecting to the K3 on Com 3 at 38400 bit/s
as indicated in the Port tab. When I then click on the Firmware tab it
still has ??.?? listed for all firmware versions in my K3. I also noticed
that the terminal tab is greyed out and not working so I suspect the Util is
not really communicating with the K3.

Another suggestion that just came in is to Uninstall all the port drivers in
Win7 device manager and reinstall them. Not something I am looking forward
to but can try. I feel I will fix it or break it real good trying that.

I am still confused why the logger works and Util doesn't. Thanks for all
the suggestions.

-----
73,

Joe, W8JH
K3 1713, KPA 132
--
View this message in context: http://elecraft.365791.n2.nabble.com/K3-lost-comm-with-K3Util-tp7559310p7559320.html
Sent from the Elecraft mailing list archive at Nabble.com.
______________________________________________________________
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Tony Estep

Re: K3 lost comm with K3Util

In reply to this post by vk4tux

On Tue, Jul 17, 2012 at 3:32 PM, Adrian <[hidden email]> wrote:

> ...Select device manager...

===========
Joe, this is where to start. You can get device manager several ways. One
way is to click your Start button to get the start menu. At the right,
you'll see a list of stuff, one of which is Computer. Right-click that, and
click Properties. Another window will appear, and Device Manager will be on
it. Click it and you'll soon know which port is assigned to your USB/Serial
converter.

When you see the converter's port, right-click it, and click properties. A
window will appear. There will be a tab called Port Settings. On that tab,
you can set the port's baud rate. Make it match the K3's. Then the utility
oughta work.

Tony KT0NY

--
http://www.isb.edu/faculty/facultydir.aspx?ddlFaculty=352
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N5GE-2

Re: K3 lost comm with K3Util

In reply to this post by W8JH

I don't recommend that you follow that suggestion! I've never fixed a comm port
problem by doing that, and I've written and used comm port applications for
years.

If your display indicates that the K3 is connected, it is.

What is your logging program?

Try disconnecting and closing your logging program and try it without it
running.

Amateur Radio Operator N5GE
ARRL Lifetime Member
QCWA Lifetime Member

On Tue, 17 Jul 2012 13:30:26 -0700 (PDT), W8JH <[hidden email]>
wrote:

[snip]
>
>Another suggestion that just came in is to Uninstall all the port drivers in
>Win7 device manager and reinstall them. Not something I am looking forward
>to but can try. I feel I will fix it or break it real good trying that.
[snip

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vk4tux

K3 lost comm with K3Util

In reply to this post by W8JH

I wondered if you use K3EZ and have tried that for successful connection?
It does sound like the K3Util program itself giving you trouble(Reinstall as
Dick advised etc) considering the logger program etc.

The usb-ser adapter will set the device com port whether the K3 is connected
or not, once plugged in the usb receptacle.
It would be interesting to know whether K3EZ works for you?

-----Original Message-----
From: [hidden email]
[mailto:[hidden email]] On Behalf Of W8JH
Sent: Wednesday, 18 July 2012 4:44 AM
To: [hidden email]
Subject: [Elecraft] K3 lost comm with K3Util

My K3 has lost communication with the K3 utility program. Although properly
configured (comm port) the Utility cannot read the versions of firmware in
the rig nor update them. The recent improvements in 4.51 have me wanting to
update and try it out.

Oddly enough my logger, N3FJP still communicates fine with the K3 on the
same comm port (10) I have the K3utility attempt to connect on. I do shut
down the logger before trying K3Util and have rebooted, etc. with no luck.

The computer is a laptop. I have purchased another USB converter
recommended on the list and still have the same problems. I do not have a
"real" serial port available and do not expect to have one.

This problem has crept in over the past year or so. Used to be it would
happen on occasion to the logger and K3Util but recently I have not had a
problem with the logger and the K3Util has been non functional for over a
month.

I wanted to look for others with a similar experience and perhaps cure here
before heading to support.

-----
73,

Joe, W8JH
K3 1713, KPA 132
--
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vk4tux

K3 lost comm with K3Util

In reply to this post by Tony Estep

Actually is easiest thing with Win7 is just typing "device manager" into the
"search programs and files" search field at the base of start menu all
programs, and click the result to get there. A nice feature with win 7.

From: Tony Estep [mailto:[hidden email]]
Sent: Wednesday, 18 July 2012 7:00 AM
To: Adrian
Cc: [hidden email]
Subject: Re: [Elecraft] K3 lost comm with K3Util

On Tue, Jul 17, 2012 at 3:32 PM, Adrian <[hidden email]> wrote:

...Select device manager...

===========

Joe, this is where to start. You can get device manager several ways. One
way is to click your Start button to get the start menu. At the right,
you'll see a list of stuff, one of which is Computer. Right-click that, and
click Properties. Another window will appear, and Device Manager will be on
it. Click it and you'll soon know which port is assigned to your USB/Serial
converter.

When you see the converter's port, right-click it, and click properties. A
window will appear. There will be a tab called Port Settings. On that tab,
you can set the port's baud rate. Make it match the K3's. Then the utility
oughta work.

Tony KT0NY

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W8JH

RE: K3 lost comm with K3Util

In reply to this post by N5GE-2

Thanks for the suggestion.

In the original post I mentioned that I use N3FJP and had even rebooted after closing the logger before trying K3util. The display does NOT indicate the K3 is connected.

Still digging and I will post whatever works.

73,

Joe

From: N5GE-2 [via Elecraft] [mailto:[hidden email]]
Sent: Tuesday, July 17, 2012 5:13 PM
To: W8JH
Subject: Re: K3 lost comm with K3Util

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73,

Joe, W8JH

K3s, KPA 500, KAT 500 and KX3 happy user.

W8JH

RE: K3 lost comm with K3Util

Finally found K3_EZ and downloaded and installed it. NO luck connecting to the K3.

No problem finding my way into device manager. The com ports 10,11,17 and 18 are there under the ports listing. These are on a 4 port USB adapter (FTDI) I got from a recomm. on the list here. So Comm ports looks good.

Under USB Controllers I find:
5 Intel listed. Four are universal host controllers, one is enhanced host controller. All are Intel 82801G (1CH7family) with numbers 27C8, 27C9, 27CA, 27CB and 27CC
3 USB Composite (confirmed one is my wireless keyboard by unplugging it)
5 USB Root Hubs (no idea what these may be)
My USB A,B,C and D are listed last. These are comm ports 10,11,17 and 18.

Of these 17 USB controllers listed above I only have the Keyboard and 4 port hub plugged in. Not sure what the rest may be.

Not sure if any of this info is pertinent but hope it may be some clue.

73,

Joe, W8JH

K3s, KPA 500, KAT 500 and KX3 happy user.

W8JH

RE: K3 lost comm with K3Util

UPDATE

The good news is that it is now working and I was able to upgrade to 4.51 from 4.36 (it's been a while).

The bad news is that I have no idea how it got fixed. I suspect it was due to unscrewing, unseating and reseating and securing the DB9 as that was the last thing I tried. I had done this before with no joy but who knows what fixed it.

Another amazing thing, I got an email from K6IA at customer support despite not having contacted them yet! Unbelievable customer support!!

Thanks to all for the suggestions.

73,

Joe, W8JH

K3s, KPA 500, KAT 500 and KX3 happy user.

Bill K9YEQ

Re: K3 lost comm with K3Util

In reply to this post by W8JH

If you are using an Edgeport USB to 4 serial ports and WIN 7 64 bit OS,
then you need to download the correct drivers. No easy task. If this is
the case, let me know and I will email you the correct driver. IF you are
using some other device, then look for the correct driver. First uninstall
the other software. You may also need to remove the device and then be sure
to go into the system file and remove the improperly installed drivers
first, BEFORE, installing the correct ones. Let me know if you need more
help. The actual device name you are using would be helpful, perhaps you
had it in an earlier email. Define your OS specifically as well.

73,
Bill
K9YEQ

-----Original Message-----
From: [hidden email]
[mailto:[hidden email]] On Behalf Of W8JH
Sent: Tuesday, July 17, 2012 5:19 PM
To: [hidden email]
Subject: Re: [Elecraft] K3 lost comm with K3Util

Finally found K3_EZ and downloaded and installed it. NO luck connecting to
the K3.

No problem finding my way into device manager. The com ports 10,11,17 and
18 are there under the ports listing. These are on a 4 port USB adapter
(FTDI) I got from a recomm. on the list here. So Comm ports looks good.

Under USB Controllers I find:
5 Intel listed. Four are universal host controllers, one is enhanced host
controller. All are Intel 82801G (1CH7family) with numbers 27C8, 27C9,
27CA, 27CB and 27CC
3 USB Composite (confirmed one is my wireless keyboard by unplugging it)
5 USB Root Hubs (no idea what these may be) My USB A,B,C and D are listed
last. These are comm ports 10,11,17 and 18.

Of these 17 USB controllers listed above I only have the Keyboard and 4 port
hub plugged in. Not sure what the rest may be.

Not sure if any of this info is pertinent but hope it may be some clue.

-----
73,

Joe, W8JH
K3 1713, KPA 132
--
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Bill Clarke

Re: K3 lost comm with K3Util

In reply to this post by vk4tux

Just a shot in the dark........... A security program that I have does a
sweep and cleans all the temp and history files. It also dumps cookies.
It works very well - EXCEPT - I must reinstall the K3 EZ after every use.

Bill W2BLC
--
IN GOD I TRUST (but, NOT a single politician)
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Bill K9YEQ

Re: K3 lost comm with K3Util

Bill,

Add the K3 Util to the exceptions/allowed list in your AV program. You can
try Microsoft Security Essentials which is a free MS program which does very
well. This is a problem that should not be. What is you AV program?

73,
Bill
K9YEQ
KX3 FT #12

WR Johnson Consulting
920-421-1172

Web: www.Creekside-it.com
Local Address:
3868 County Rd F
Fish Creek, WI 54212-0877

Mailing:
PO Box 877
Fish Creek, WI 54212-0877

-----Original Message-----
From: [hidden email]
[mailto:[hidden email]] On Behalf Of Bill
Sent: Tuesday, July 17, 2012 6:59 PM
To: [hidden email]
Subject: Re: [Elecraft] K3 lost comm with K3Util

Just a shot in the dark........... A security program that I have does a
sweep and cleans all the temp and history files. It also dumps cookies.
It works very well - EXCEPT - I must reinstall the K3 EZ after every use.

Bill W2BLC
--
IN GOD I TRUST (but, NOT a single politician)
______________________________________________________________
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